Terms of Use of Yango

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Terms of Use of Yango

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in Guatemala.

1.2. The Company may, after prior notice and consent from the User, amend provisions hereof, under the same conditions, amend provisions of the Regulatory Documents. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The Company can provide the User with a translation of this Terms from English into other languages. However, in the event of a conflict between the Terms in English and its translation, only the English version of the Terms shall be legally binding.

1.3. The User can withdraw from these Terms at any time by deleting the Program from the memory of the User’s mobile device.

1.4. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Services) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.5. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.6. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.7. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services.

1.8. By using the Service, the User consents to receive promotional messages including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

 

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use, free of charge, for an indefinite time period.

2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the transportation providers in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.

2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason. Through the functionality of the Service, the User may also access the aggregated information about the ratings made by the Driver, which is calculated based on the average of the last 40 rides’ ratings. Additional information about the functionality is available via the link - https://yango.com/es_gt/lp/index

2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as the Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.10. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation providers), and to process personal information for Company’s partners to provide services to the User in the Service. When the User turns to the Service, his/her personal information is transmitted to be processed under the terms and for the purposes determined in the Privacy Policy available at: (https://yango.com/legal/yango_privacy_notice).

2.11. If the User orders delivery services from the Company’s partners, he or she undertakes not to hand over for the delivery the following items:

  • hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
  • narcotic drugs, psychotropic substances, precursors and their analogs;
  • nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
  • poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
  • the national currency and foreign currency;
  • printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
  • perishable food without special package;
  • items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles to be transported, including foodstuff;
  • liquids in open containers;
  • space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
  • fragile items without special packaging;
  • any other items, which distribution is prohibited or limited in the territory of country of delivery service provision.

The Company’s partners may set other limits on items to be delivered.

The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provide delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.

 

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).

3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with the Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to RUB 5 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact the Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, the Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If the Company is not a party to settlements made via the Linked Card, the Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. The Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if the Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract the Company signed with such third party.

 

4. Governing law and dispute resolution

4.1. These Terms of Use and any non-contractual obligations arising out of or in connection with these Terms of Use shall be governed by and construed in accordance with the laws of England and Wales without regard to the conflict of law provisions.

4.2. Any dispute, difference, controversy or claim arising out of or in connection with this these Terms of Use, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat of arbitration shall be Dubai, United Arab Emirates. The language to be used in the arbitration shall be English.

 

5. Details of RideTechnology Global FZ-LLC

RideTechnology Global FZ-LLC (License number: 101640)

Free Zone Limited Liability Company (FZ-LLC)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail: support@yango.com

Date: 19.12.2023

Previous version of the document: https://yandex.com/legal/yango_termsofuse/24082023

Previous version of the document: https://yandex.com/legal/yango_termsofuse/06032023

Términos de Uso de Yango

 

1. Disposiciones Generales

1.1. Estos Términos (en lo sucesivo, los Términos) constituyen una oferta de RideTechnology Global FZ-LLC (en lo sucesivo, la Sociedad) a un usuario de Internet (en lo sucesivo, el Usuario) para utilizar el servicio Yango (en lo sucesivo, el Servicio) en Perú.

1.2. La Sociedad puede, previa notificación y consentimiento del Usuario, modificar las disposiciones del presente, en las mismas condiciones, modificar las disposiciones de los Documentos Reglamentarios. La versión actual del presente está disponible en: https://yango.com/legal/yango_termsofuse. La Sociedad puede proporcionar una traducción de estos Términos del inglés a otros idiomas al Usuario. Sin embargo, en caso de conflicto entre los Términos en inglés y su traducción, solo la versión en inglés de los Términos será legalmente vinculante.

1.3. El Usuario puede rescindir estos Términos en cualquier momento eliminando el Programa de la memoria del dispositivo móvil del Usuario.

1.4. El Servicio permite al Usuario colocar información, sin cargo, sobre la demanda potencial del Usuario de servicios de transporte de pasajeros y equipaje u otros servicios, incluidos los servicios de entrega (si están disponibles en el país a través de los Servicios) de los proveedores de transporte disponibles, buscar ofertas de organizaciones que prestan servicios en dichos campos, y buscar dichas ofertas utilizando los parámetros establecidos por el Usuario. Todas las funciones actualmente disponibles del Servicio junto con cualquier desarrollo y (o) función recién agregada están sujetas a estos Términos.

USTED RECONOCE QUE LA SOCIEDAD NO PROPORCIONA SERVICIOS DE TRANSPORTE NI FUNCIONA COMO TRANSPORTISTA Y QUE DICHOS SERVICIOS DE TRANSPORTE SON PROPORCIONADOS POR TERCEROS – PROVEEDORES DE TRANSPORTE QUE NO SON EMPLEADOS POR LA SOCIEDAD NI POR NINGUNO DE SUS AFILIADOS. LAS RELACIONES ENTRE USTED Y LOS PROVEEDORES DE TRANSPORTE SOBRE LA ADQUISICIÓN DE SERVICIOS ESTÁN REGULADOS POR ACUERDOS RELEVANTES ENTRE USTED Y EL PROVEEDOR DE TRANSPORTE, LA SOCIEDAD NO ES PARTE DE ESTOS ACUERDOS.

1.5. Dependiendo de la región del Usuario, algunas o todas las funciones del Servicio pueden ser inaccesibles o limitadas. Las funciones se consideran inaccesibles (limitadas) para el Usuario de una determinada región si dicho Usuario no puede usarlas explícitamente. Está prohibido aplicar cualquier método técnico y basado en software para eludir estas limitaciones. Las disposiciones de los presentes Términos que rigen las funciones del Servicio inaccesibles (limitadas) para el Usuario se aplicarán hasta que dichas funciones sean explícitamente accesibles para el Usuario. La información sobre la accesibilidad de las funciones del Servicio en una determinada región se proporcionará al Usuario cuando su solicitud se envíe a la Sociedad.

1.6. Para evitar dudas, la Sociedad no brinda servicios de transporte de pasajeros y equipaje u otros servicios, incluidos los servicios de entrega y servicios de asistencia al usuario.

1.7. Todas las conversaciones que el Usuario mantenga con el equipo de soporte y los conductores de los proveedores de transporte - socios del Servicio pueden ser grabadas para controlar la calidad y mejorar los servicios.

1.8. Al utilizar el Servicio, el Usuario acepta recibir mensajes promocionales, incluidos correos electrónicos y mensajes. El Usuario puede darse de baja de los mensajes promocionales utilizando las funciones relevantes del Servicio o siguiendo las instrucciones especificadas en un mensaje promocional recibido.

 

2. Uso del Servicio. Ciertas Funciones del Servicio

2.1. El Servicio se proporciona al Usuario para uso personal no comercial, de forma gratuita, por tiempo indefinido.

2.2. La información sobre los servicios de transporte de pasajeros y equipaje u otros servicios (en adelante, la Información) se proporciona por terceros (socios) - proveedores de transporte. La lista de socios está disponible en https://yango.com/partners. Para obtener más información sobre los servicios ofrecidos (incluida la disponibilidad del punto de acceso Wi-Fi en la cabina, la vigilancia fotográfica / video en la cabina por parte del socio de la Sociedad y otra información), el Usuario puede comunicarse con los socios del Servicio - proveedores de transporte o proporcionar sus datos de contacto a través de las funciones del Servicio para que los socios del Servicio se comuniquen con el Usuario de forma independiente y le proporcionen información sobre los servicios ofrecidos.

2.3. La Sociedad no será responsable por el contenido y (o) la relevancia de la información proporcionada por los socios del Servicio - proveedores de transporte, incluida la información sobre el costo y la disponibilidad actual de los beneficios de los proveedores de transporte. El Usuario discutirá, de forma independiente (sin la participación de la Sociedad) la adquisición de servicios con los proveedores de transporte de acuerdo con las reglas de los socios sobre la prestación de servicios. La Sociedad no será responsable de las transacciones financieras y de otro tipo realizadas por el Usuario y los proveedores de transporte y por las consecuencias de la adquisición de los servicios de los proveedores de transporte por parte del Usuario.

2.4. El Usuario puede acceder a las funciones de calificar los servicios de los socios del Servicio - proveedores de transporte y comentar / dejar comentarios sobre el Servicio y (o) los servicios de los proveedores de transporte. Las calificaciones y comentarios de los Usuarios se publican en el sitio web del Servicio y pueden estar disponibles en sitios web de terceros. La Sociedad se reserva el derecho de negarse a publicar calificaciones / comentarios y eliminar / bloquear, en cualquier momento, cualquier calificación / comentario que el Usuario haya publicado a su discreción y sin dar razón alguna.

2.5. La Sociedad se reserva el derecho, a su propia discreción, de limitar el acceso del usuario al Servicio (o a ciertas funciones del Servicio, si es tecnológicamente factible) usando la cuenta del Usuario o bloquear la cuenta completa del Usuario a causa de múltiples violaciones de los presentes Términos o tomar cualquier otra medida contra el Usuario para respetar exigencias legislativas o derechos e intereses legítimos de terceros.

2.6. Cuando la demanda de transporte u otros servicios sea mayor (incluidos los días antes de las vacaciones, días de actos multitudinarios y otros casos), las tarifas de los socios del Servicio se pueden aumentar. La Sociedad informa sobre tarifas más altas mediante la publicación del aviso correspondiente en el sitio web del Servicio https://yango.com o de otra manera que la Sociedad considere adecuada, entre otras cosas, mediante el envío de un mensaje de información al número de teléfono móvil del Usuario o a través de la aplicación móvil.

2.7. Los servicios de transporte de pasajeros y equipaje según las tarifas disponibles en el Servicio se prestan en diferentes tipos de vehículos. Los vehículos se clasifican automáticamente en función de los datos de rendimiento de los vehículos proporcionados por los socios del Servicio.

2.8. Si el Servicio admite el pedido de viajes por adelantado (en adelante, "viajes reservados") en determinadas tarifas del Servicio, el pedido estará disponible para que el socio del Servicio lo confirme cerca de la hora especificada por el Usuario en el pedido (no antes de 30 minutos antes de que esté programado el inicio del viaje reservado). El costo del viaje reservado se calculará e indicará en el Servicio cuando se ordene el viaje. El precio puede cambiar en las circunstancias enumeradas en el sitio web del Servicio https://yango.com.

2.9. Un proveedor de transporte cobra tarifas por un viaje cancelado por el Usuario si dicha cancelación se produce después de la llegada del vehículo al lugar designado por el Usuario. El monto de dichas tarifas se calcula de la misma manera que el costo del viaje/servicio según la tarifa por un período de tiempo desde que el vehículo llegó al lugar de recogida realmente o desde la hora de llegada especificada en la información que presentó el proveedor de transporte al Usuario respecto del transporte del paquete solicitado por el Usuario/los Usuarios (lo que suceda más tarde) hasta que el Usuario cancele el viaje/servicio. El Usuario deberá cancelar un viaje/servicio mediante el envío de un aviso pertinente al proveedor de transporte a través del Servicio. Se considera que un Usuario que no ha abordado un vehículo servido por el proveedor de transporte dentro de diez (10) minutos teniendo en cuenta el tiempo de espera sin cargo especificado en una tarifa respectiva ha cancelado un viaje/servicio, a menos que se estipule lo contrario en las reglas o acuerdos correspondientes del proveedor de transporte entre el Usuario y un representante (conductor) del proveedor de transporte. La tarifa de cancelación para los traslados del aeropuerto a la ciudad se calcula como se describe anteriormente más una tarifa adicional cobrada por el viaje fuera de la ciudad según la tarifa.

2.10. El Usuario autoriza a la Sociedad a procesar información personal (incluidos los datos personales) del Usuario del Servicio (Yango), a transferir información personal del Usuario a los socios de la Sociedad (proveedores de transporte) y a procesar información personal para que los socios de la Sociedad brinden servicios a el Usuario en el Servicio. Cuando el Usuario recurre al Servicio, su información personal se transmite para ser procesada en virtud de los términos y para los fines determinados en la Política de Privacidad disponible en: (https://yango.com/legal/yango_privacy_notice).

2.11. Si el Usuario solicita servicios de entrega a los socios de la Sociedad, se compromete a no entregar los siguientes elementos para la entrega:

  • armas de mano de combate, no militares y de servicio, municiones, repuestos y componentes, arcos y ballestas deportivos, armas diseñadas para señales de luz, humo y sonido, armas eléctricas, dispositivos de electrochoque y descargadores de chispas, armas blancas, cachiporras, puños de hierro, shurikens, ramitas, bumeranes y otros artículos ajustados para golpear, aplastar, lanzar, perforar y cortar, excepto equipos deportivos, dispositivos y componentes técnicos especiales de doble uso;
  • estupefacientes, sustancias psicotrópicas, precursores y sus análogos;
  • materiales nucleares, sustancias radiactivas, superpotentes, cáusticas, explosivas e inflamables, agentes de combustión, sustancias pirotécnicas y artículos relacionados, y otras sustancias peligrosas;
  • venenos, animales venenosos, sustancias venenosas, plantas venenosas y semillas de plantas venenosas;
  • moneda nacional y moneda extranjera;
  • publicaciones impresas, materiales gráficos, películas, fotografías, audio y videos que contengan propaganda o promoción de cambios violentos del orden constitucional, destrucción de la seguridad nacional, guerra, superioridad social, racial, nacional, religiosa, de clase y de clan, crueldad, violencia y pornografía;
  • alimentos perecederos sin paquete especial;
  • artículos y sustancias que, por su naturaleza o por su embalaje, puedan ser un peligro para el público, puedan contaminar o dañar (destruir) otras cargas, personas circundantes u objetos;
  • animales y plantas, materiales biológicos;
  • artículos que requieran vehículos especialmente equipados para su transporte, incluidos los productos alimenticios;
  • líquidos en recipientes abiertos;
  • artículos que comen espacio, cuyas dimensiones totales de largo, ancho (dos diámetros o ejes en la base del rollo) y altura (sujeto a exenciones especiales) superan los 150 cm; artículos largos de más de 150 cm; el peso de los artículos transferidos no puede exceder los 20 kg;
  • artículos frágiles sin embalaje especial;
  • cualquier otro artículo, cuya distribución esté prohibida o limitada en el territorio del país de prestación del servicio de entrega.

Los socios de la Sociedad pueden establecer otros límites en los artículos a entregar.

Los socios de la Sociedad no brindan ningún servicio postal y no aceptan envíos postales (correspondencia postal con dirección, paquetes postales, contenedores, publicaciones impresas en el embalaje correspondiente) para la entrega.

El Conductor, actuando como representante del socio de la Sociedad, puede preparar el documento de envío con el Usuario o pueden llegar a un acuerdo para no celebrar el documento de envío.

El Usuario es consciente y confirma que, si no cumple con los requisitos anteriores para los artículos que se entregarán, el Usuario es el único responsable de todos los efectos negativos que puedan ocurrir mientras el socio de la Sociedad proporciona los servicios de entrega. Al mismo tiempo, un socio de la Sociedad puede denegar los servicios de entrega al Usuario si el socio de la Sociedad o los representantes del socio de la Sociedad descubren artículos que no se pueden entregar.

 

3. Función de Pago sin Efectivo para Servicios de Transporte de Pasajeros y Equipaje y otros servicios

3.1. El Usuario puede pagar los servicios de transporte de pasajeros y equipaje prestados al Usuario de acuerdo con la información sobre la demanda potencial del servicio relevante que el Usuario publicó a través del Servicio:

3.1.1. Directamente a un proveedor de transporte (entre otros, en efectivo o por cualquier otro medio estipulado por dicho proveedor de transporte, en su caso, en lo sucesivo denominado como Efectivo en estos Términos y la interfaz del Servicio). Dicho pago se realizará sin que la Sociedad esté involucrada y no se regirá por estos Términos. Dicho método de pago puede estar restringido para los servicios de entrega (si dicha función está disponible en el país del Usuario).

3.1.2. Si el pago sin efectivo está disponible a través de los Servicios en el país del Usuario, el Usuario puede acceder a la función de pago sin efectivo mediante una Tarjeta Bancaria Vinculada (la cláusula 3.2 del presente documento); en este caso, la Sociedad actúa en nombre del proveedor de transporte correspondiente o de otra manera (incluso directamente) con un procesador de pagos autorizado, un procesador de dinero electrónico o cualquier otra parte de las liquidaciones involucradas y recibe pagos como agente del proveedor de transporte o de otra manera (incluso directamente) (en adelante, pagos sin efectivo). La Sociedad no garantiza que la operación del Servicio esté libre de errores y fallas en vista de permitir pagos sin efectivo.

Dependiendo de la región del Usuario, los pagos sin efectivo se pueden realizar sin que la Sociedad actúe como receptora del pago o con la Sociedad involucrada como otra parte en las liquidaciones o en el intercambio de información.

El Usuario deberá elegir la forma de pago correspondiente en la interfaz del Servicio. En este sentido, si es imposible realizar pagos sin efectivo por cualquier motivo (incluidos, entre otros, la inaccesibilidad técnica temporal de esta función, la imposibilidad temporal o constante de realizar pagos sin efectivo utilizando la Tarjeta Vinculada, fondos insuficientes en la Tarjeta Vinculada), el Usuario se obliga a pagar en Efectivo.

Para pagos sin efectivo, es posible efectuar tanto una transacción por el costo total del transporte de pasajeros y equipaje u otro servicio como varias transacciones por ciertas partes del costo del servicio. Los pagos sin efectivo pueden efectuarse por cualquiera de los medios anteriores durante el viaje/servicio o cuando finaliza el viaje/servicio.

En caso de pagos sin efectivo, el Usuario puede, junto con el pago del transporte de pasajeros y equipaje u otro servicio, realizar un pago adicional sin efectivo al proveedor de transporte como un porcentaje del costo del transporte de pasajeros y equipaje pagado u otro servicio (en lo sucesivo denominado como Propinas en estos Términos y la interfaz del Servicio) según lo consideren oportuno.

3.2. El Usuario deberá especificar la Tarjeta Bancaria Vinculada en la interfaz del Servicio indicando los siguientes datos:

  • Número de tarjeta bancaria
  • Válida hasta
  • Código de verificación

Si los datos de la tarjeta bancaria son verdaderos, válidos y es técnicamente factible utilizar esta tarjeta en el Servicio, dicha tarjeta bancaria se convierte en la Vinculada y puede utilizarse para pagos sin efectivo (cl. 3.1.2 del presente documento). Todas las Tarjetas Vinculadas se muestran en la interfaz del Servicio; para comodidad del Usuario, la interfaz muestra los últimos 4 dígitos del número de la Tarjeta Vinculada.

3.3. Cuando se agrega una Tarjeta Vinculada y cuando el Usuario elige la función de pago sin efectivo para un determinado viaje/servicio, se cargará la cantidad limitada a 5 rublos rusos (o cualquier otra cantidad en la moneda de la región del Usuario) para confirmar que los detalles de la Tarjeta Vinculada son verdaderas y válidas; si la transacción se realiza con éxito, dicha cantidad será reembolsada al Usuario. La falta de carga de dicha cantidad implica la imposibilidad de añadir esta Tarjeta Vinculada y (o) la indisponibilidad de la función de pago sin efectivo respectivamente.

3.4. Al agregar la Tarjeta Vinculada y en cualquier momento después de agregarla, el Usuario puede establecer y (o) cambiar la cantidad predeterminada de Propinas a través de la interfaz del Servicio; el Usuario puede cambiar la cantidad de las Propinas para un determinado viaje/servicio en la interfaz del Servicio cuando finaliza el viaje/servicio.

3.5. Las Propinas (en la cantidad predeterminada o en la cantidad específicamente indicada por el Usuario para un determinado viaje/servicio) se cargarán de la Tarjeta Vinculada si el Usuario, dentro de los 30 minutos posteriores a la finalización del viaje/servicio, asigna una calificación alta a el viaje (4–5 estrellas) en la interfaz del Servicio y hace clic en "Listo" o no asigna una calificación alta ni baja al viaje/servicio (no especifica el número de estrellas) y hace clic en "Listo".

3.6. Si dentro de los 30 minutos posteriores a la finalización del viaje/servicio el Usuario asigna una calificación baja al viaje/servicio (1–3 estrellas) en la interfaz del Servicio y hace clic en "Listo", no se cobrarán Propinas de la Tarjeta Vinculada.

3.7. Si dentro de los 30 minutos posteriores a la finalización del viaje/servicio el Usuario no hizo clic en "Listo", la cantidad de las Propinas (en la cantidad predeterminada o en la cantidad específicamente indicada por el Usuario para un determinado viaje/servicio) se bloqueará en la Tarjeta Vinculada por 24 horas, durante las cuales el Usuario podrá aumentar o reducir la cantidad de las Propinas para este viaje/servicio. Transcurrido dicho tiempo, las Propinas se cobrarán en la cantidad especificada por el Usuario (por defecto o específicamente para este viaje/servicio).

3.8. Los pagos sin efectivo del Usuario se realizarán con un procesador de pagos autorizado o un procesador de dinero electrónico involucrado y se regirán por las reglas de los sistemas de pago internacionales, bancos (incluido el banco que emitió la Tarjeta Vinculada) y otras partes en las liquidaciones.

3.9. Al indicar sus datos de conformidad con la cláusula 3.2 del presente documento y además utilizando la Tarjeta Vinculada, el Usuario confirma y garantiza que indicó la información fidedigna y completa sobre la tarjeta bancaria válida emitida a su nombre; dichos datos cumplen con las normas de los sistemas de pago internacionales y los requisitos del banco que emitió la Tarjeta Vinculada, entre otros, en relación con el procedimiento de pagos sin efectivo.

3.10. El Usuario comprende y acepta que todas las acciones realizadas en el Servicio utilizando el número de teléfono móvil confirmado por el Usuario, entre otras cosas, los pagos sin efectivo con el uso de la Tarjeta Bancaria Vinculada, se considerarán realizadas por el Usuario.

3.11. Si el Usuario no está de acuerdo con el hecho y (o) la cantidad de los pagos sin efectivo y tiene otras preguntas sobre cómo usar la Tarjeta Vinculada en el Servicio, puede comunicarse con la Sociedad a través de los números de teléfono especificados por el Servicio y (o) a través de la interfaz del servicio de asistencia (feedback) dentro de los 14 días a partir de la fecha de los pagos sin efectivo o cualquier otra acción o evento que motivó la solicitud.

Si, tras la inspección provocada por dicha solicitud, la Sociedad decide devolver la cantidad del pago sin efectivo, en su totalidad o en parte, dicha cantidad se devolverá a la cuenta bancaria de la tarjeta bancaria con la que se realizó el pago sin efectivo. El reembolso se realizará con un procesador de pagos autorizado o un procesador de dinero electrónico involucrado y se regirán por las reglas de los sistemas de pago internacionales, bancos (incluido el banco que emitió la Tarjeta Vinculada) y otras partes en las liquidaciones. Si la Sociedad no es parte de las liquidaciones realizadas a través de la Tarjeta Vinculada, la Sociedad puede actuar como un organismo que transfiere las solicitudes de los usuarios anteriores a los proveedores de transporte, oficinas de despacho o cualquier otra persona que sea receptora de los pagos en virtud de las transacciones anteriores con la Tarjeta Vinculada.

3.12. La Sociedad se reserva el derecho de exigir, en cualquier momento, que el Usuario confirme los detalles que especificó en el Servicio, incluidos los detalles de la Tarjeta Vinculada, y solicitar los documentos acreditativos al respecto (en particular, documentos de identidad); el hecho de no proporcionar estos documentos puede calificar como el suministro de información no confiable y tener las implicaciones estipuladas por la cláusula 2.5 del presente documento si la Sociedad lo considera conveniente.

3.13. Las disposiciones sobre los términos y procedimiento de pago del transporte de pasajeros y equipaje u otros servicios, incluidos los servicios de entrega, especificados en esta Sección, no se aplicarán cuando un tercero pague por dicho transporte u otros servicios en lugar del Usuario bajo un contrato separado que la Sociedad firmó con dicho tercero.

 

4. Ley aplicable y solución de controversias

4.1. Estos Términos de Uso y cualquier obligación no contractual que surja de estos Términos de Uso o estén relacionados con ellos se regirán e interpretarán de acuerdo con las leyes de Inglaterra y Gales sin tener en cuenta las disposiciones sobre conflictos de leyes.

4.2. Cualquier disputa, diferencia, controversia o reclamo que surja de o en conexión con estos Términos de Uso, incluyendo (pero no limitado a) cualquier pregunta relacionada con su existencia, validez, interpretación, desempeño, descarga y recursos aplicables, se remitirá y finalmente resuelto mediante arbitraje conforme a las Reglas de Arbitraje del Centro de Arbitraje Internacional de Dubai, cuyas Reglas se consideran incorporadas por referencia a esta cláusula. El número de árbitros será uno. La sede del arbitraje será Dubai, Emiratos Árabes Unidos. El idioma que se utilizará en el arbitraje será el inglés.

 

5. Detalles de RideTechnology Global FZ-LLC

RideTechnology Global FZ-LLC (License number: 101640)

Free Zone Limited Liability Company (FZ-LLC)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail: support@yango.com

Fecha: 19.12.2023

Versión anterior del documento: https://yandex.com/legal/yango_termsofuse/24082023

Versión anterior del documento: https://yandex.com/legal/yango_termsofuse/06032023

Terms of Use of Yango

 

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of Ride Technology Algeria EURL (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in Algeria.

1.2. The use of the Service by the User is governed by these Terms.

1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms, in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms the User may not use the Service.

1.4. Company may, at any time without notice to the User, amend provisions hereof. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The User bears a risk of failure to review a new version of the Terms and other Service Regulatory Documents. Any continued use of the Service after the Terms or Regulatory Documents have been changed will qualify as the acceptance of the new version.

1.5. The User shall stop using the Service, if he or she disagrees with any amendments to these Terms made as prescribed by cl. 1.4 hereof.

1.6. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Services) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.7. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.8. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.9. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services. Audio recording in the car is used only in exceptional cases of threats, conflicts or danger is a driver using the conflict (or SOS) button (in case such option is available in the region) subject to both user and driver receiving a voice notification on the beginning of the recording.

1.10. By using the Service, the User consents to receive promotional messages including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

 

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use, free of charge

2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the transportation providers in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.

2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason.

2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as the Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.10. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation providers), including to carry out cross-border transfer and to process personal information for Company’s partners to provide services to the User in the Service under the terms and for the purposes determined in the Privacy Policy available at: https://yango.com/legal/yango_privacy_notice.

2.11. If the Service supports delivery services: when the User orders delivery services from the Company’s partners, he or she undertakes not to hand over for the delivery the following items:

  • hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
  • narcotic drugs, psychotropic substances, precursors and their analogs;
  • nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
  • poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
  • the national currency and foreign currency;
  • printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
  • perishable foodwithout special package;
  • items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles to be transported, including foodstuff;
  • liquids in open containers;
  • space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
  • fragile items without special packaging;
  • any other items, which distribution is prohibited or limited in the territory of countryof delivery service provision.

The Company’s partners may set other limits on items to be delivered.

The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provide delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.

 

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services

3.1. If the Service supports Function of Cashless Payment: The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).

3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with the Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to Euro 1,1 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact the Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, the Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If the Company is not a party to settlements made via the Linked Card, the Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. The Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if the Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract the Company signed with such third party.

 

4. Terms and restrictions of marketing benefits and campaigns

4.1. Terms and restrictions presented in connection with advertisements and campaigns of Yango are always applied to such advertisements and campaigns. Additionally, to each advertisement or campaign are applied the terms and restrictions concerning it, including the Rules of Referral program for Users, presented in address https://yango.com/legal/al.

 

5. Governing law and dispute resolution

5.1. These Terms of Use of Yango arising out of or in connection with these Terms shall be governed by and construed in accordance with laws of Algeria.

5.2. Any disputes arising out or in connection with these Terms of Use of Yango shall be decided by the competent court in Algeria.

 

6. Customer Service

6.1. If you have any questions about the Service, please email support@yango.com.

6.2. By handling Users’ complaints concerning the quality of passenger and baggage transportation services provided by the transportation providers, Yango is not undertaking any responsibility other than making recommendations to the transportation providers. Transportation providers freely decide to apply or not such recommendation solely by their own discretion.

 

7. Details of Ride Technology Algeria EURL

Rue Selman Amirate №21 section 03 Ilot № 88 RDC El Mouradia

Registration number: 23B1282133-00/16

e-mail: support@yango.com

Date of publication: 21.12.2023

Previous version of the document: https://yango.com/legal/yango_termsofuse/18092023

Previous version of the document: https://yango.com/legal/yango_termsofuse/04092023

Previous version of the document: https://yango.com/legal/yango_termsofuse/04092023

Conditions d'utilisation du service Yango

 

1. Dispositions générales

1.1. Les présentes Conditions (ci-après — les Conditions) représentent un offre de la société Ride Technology Algeria EURL (ci-après — la Société) à l'utilisateur du réseau Internet (ci-après — l’Utilisateur) concernant l’utilisation du service Yango (ci-après — le Service) au Algérie.

1.2. L’utilisation du Service par l'Utilisateur est régi par les présentes Conditions.

1.3. Il est considéré qu'en procédant à l’utilisation du Services/de ces fonctionnalités séparées, l'Utilisateur accepte les présentes Conditions, dans leur intégrité, sans aucune restriction ni réserve. Dans le cas où l'Utilisateur n'accepte par une quelconque des dispositions des Conditions, l'Utilisateur ne peut pas utiliser le Service.

1.4. La Société a le droit de modifier les dispositions des présentes Conditions à tout moment et sans notification à l'Utilisateur. La version en vigueur des présents Conditions est publiée à: https://yango.com/legal/yango_termsofuse. Le risque de non prise de connaissance de la nouvelle version des Conditions et des Documents réglementaires est subi par l'Utilisateur. L'usage du Service après la modification des Conditions ou des Documents réglementaires est considéré comme l'accord de l'Utilisateur avec leurs nouvelles versions.

1.5. L'Utilisateur cessera d'utiliser le Service, s’il n’est pas d’accord avec les modifications apportées aux présentes Conditions, conformément au paragraphe 1.4 des présentes.

1.6. Le Service donne à l'Utilisateur la possibilité de publier, à titre gratuit, l'information relative à la demande potentielle de l'Utilisateur de service de transport des passagers et du bagage ou autres services, y compris les services de livraison (si disponible dans le pays via Services) fournis par les fournisseurs de services de transport disponibles, ainsi que la possibilité de prendre connaissance des informations relatives aux offres des organisations qui fournissent des services dans le domaine susmentionné et de rechercher de telles offres selon les critères définies par l'Utilisateur. Toutes les fonctionnalités du Service existant actuellement, ainsi que tout leur développement ou l'adjonction de toutes fonctionnalités nouvelles constituent l'objet des présentes Conditions.

VOUS RECONNAISSEZ QUE LA SOCIETE NE FOURNIT PAS DE SERVICES DE TRANSPORT OU NE FONCTIONNE PAS EN TANT QUE TRANSPORTEUR ET QUE TOUS CES SERVICES DE TRANSPORT SONT FOURNIS PAR DES TIERS — FOURNISSEURS DE SERVICES DE TRANSPORT, QUI NE SONT PAS EMPLOYÉS PAR LA SOCIETE OU L’UNE DE SES AFFILIES. LES RELATIONS ENTRE VOUS ET LES FOURNISSEURS DE SERVICES DE TRANSPORT EN CE QUI CONCERNE L’ACQUISITION DE SERVICES SONT RÉGIES PAR DES ACCORDS PERTINENTS ENTRE VOUS ET LE FOURNISSEUR DE SERVICES DE TRANSPORT, LA SOCIETE N’EST PAS PARTIE À CES ACCORDS.

1.7. En fonction de la région de l'Utilisateur, l'accès à toutes ou à certaines fonctionnalités du Services peuvent être bloqué ou limité. L'accès de l'Utilisateur aux fonctionnalités depuis une certaine région est considéré comme bloqué (limité) pour, si l'Utilisateur ne peut pas s'en servir directement. L'application de tous moyens techniques ou logiciels pour contourner ces limitations est interdite. Les dispositions des présentes Conditions qui régissent les fonctionnalités du Service l'accès auxquelles est bloqué (limité) pour l'Utilisateur ne sont pas applicables jusqu'à ce que l'Utilisateur ne puisse s'en servir directement. Les informations concernant l'accessibilité des fonctionnalités du Services dans une région correspondante sont fournies à l'Utilisateur à la demande de celui-ci adressée à la Société.

1.8. Pour éviter tout doute, la Société ne fournit pas de services de transport des passagers et des bagages ou autres services, y compris des services de livraison, ni de services d’assistance.

1.9. Toutes les conversations de l’Utilisateur avec les spécialistes du service clientèle ainsi qu’avec les chauffeurs des partenaires qui fournissent des services de transport peuvent être enregistrés à des fins de contrôle de la qualité et de perfectionnement des services. L'enregistrement audio dans les véhicules n'est utilisé que dans des cas exceptionnels de menaces, de conflits ou de danger lorsque les conducteurs des partenaires activent le Bouton de conflit (dans le cas ou cette option est disponible dans la région), sous condition que l'Utilisateur et les conducteurs des partenaires soient préalablement informés du début de l'enregistrement afin de résoudre des situations controversées et pour des raisons de sécurité.

1.10. Par l’utilisation du Service, l'Utilisateur donne son accord pour la réception des messages publicitaires, y compris les e-mails et messages. L'Utilisateur a le droit de renoncer à la réception des messages publicitaires, en appliquant les fonctionnalités correspondantes du Services ou en suivant les indications du message publicitaire reçu.

 

2. Usage du Service. Certaines fonctionnalités du Service

2.1. Le Service est mis à disposition de l'Utilisateur à titre gratuit pour l’utilisation personnel non commercial, pour une durée indéterminée.

2.2. Les informations relatives aux services de transport des passagers et des bagages (ci‑après — les Informations) sont fournies par les tiers (les partenaires)— les fournisseurs de services de transport. La liste des partenaires est disponible sur https://yango.com/partners. Pour les informations détaillées relatives aux services offerts (y compris les informations relatives à la possibilité de connexion par wi-fi dans le véhicule, à la réalisation d’enregistrements photo/vidéo à l’intérieur du véhicule par les partenaire de la Société s et autres informations) l'Utilisateur peut soit s'adresser aux partenaires du Service — les fournisseurs de services de transport, soit fournir ses cordonnées via une fonctionnalité du Service pour que les partenaires du Service puissent eux-mêmes contacter l'Utilisateur et lui fournir les informations relatives aux services offerts.

2.3. La Société n'engage pas la responsabilité pour le contenu et/ou pour l'actualité des informations fournies par les partenaires du Service — les fournisseurs de services de transport, y compris pour les informations relatives aux prix des services des partenaires, ainsi que à leurs bénéfices disponibles à un moment donné. L'interaction de l'Utilisateur avec les partenaires concernant l'acquisition des services est effectuée par l'Utilisateur lui-même (sans participation de la Société), conformément aux règles de la prestation des services définies par les partenaires. La Société n'engage pas la responsabilité pour les opérations financières et pour toutes autres opérations effectuées par l'Utilisateur et par les fournisseurs de services de transport, ainsi que pour toutes les conséquences de l'acquisition des services des fournisseurs de services de transport par l'Utilisateur.

2.4. L'Utilisateur peut avoir l'accès aux fonctionnalités de l'évaluation des services des Partenaires, ainsi que de la publication des commentaires/avis relatifs au Services et /ou aux les fournisseurs de services de transport. Les notes et les avis des utilisateurs sont publiés sur le site du Service et peuvent également être accessibles depuis les sites des tiers. La Société se réserve le droit de refuser la publication de tous notes/avis, ainsi que d'effacer/bloquer à tout moment la note/l'avis publiés par l'Utilisateur, à sa convenance et sans aucune explication.

2.5. La Société se réserve le droit de limiter, à sa convenance, l'accès de l'Utilisateur au Service (ou à de certaines fonctionnalités du Service, si cela est possible du point de vue technique) depuis son compte personnel ou de bloquer le compte personnel de l'Utilisateur en entier pour les violations répétées des présentes Conditions ou applique d'autres mesures à l'Utilisateur dans le but du respect de la législation et des droits et intérêts légitimes des tiers.

2.6. Au cours des périodes où la demande de services de taxi est élevé (y compris avant les jours fériés, les jours des manifestations publiques et dans les autres cas), les tarifs des partenaires du Service peuvent être augmentés. La Société informe de l'augmentation des tarifs par la publication de la notification correspondante sur le site du Service https://yango.com ou par tout autre moyen à la convenance de la Société, y compris par l'envoi d'un message informationnel au numéro mobile ou dans l'application mobile de l'Utilisateur.

2.7. Les services de transport des passagers et des bagages selon les tarifs disponibles dans le Service sont fournis par les voitures de classes différentes. La répartition des voitures entre les classes est réalisée automatiquement en fonction des renseignements relatifs aux caractéristiques de la voiture fournis par les partenaires du Service.

2.8 Si la fonction de la commande de trajets à l'avance (ci-après — les Trajets précommandés) est disponible dans le Service selon certains tarifs du Service, la commande sera disponible au partenaire du Service pour qu’il confirme près de l’heure spécifiée par l'Utilisateur dans la commande (au plus tôt 30 minutes avant le début du trajet précommandé). Le coût du trajet pré-commandé sera calculé et indiqué dans le Service lorsque le trajet est commandé. Le prix peut changer dans les circonstances énumérées sur le site du Service https://yango.com.

2.9. Le fournisseur de services de transport fournisseur de services de transport facture la renonciation de l'Utilisateur à un trajet lorsque cette renonciation a eu lieu après l'arrivée de la voiture à l'endroit indiqué par l'Utilisateur. Ce montant est calculé de la même façon que le coût du trajet/service selon le tarif horaire du moment de l'arrivée de la voiture à l'endroit de départ ou du moment de l'arrivée indiqué dans les informations présentées à l'Utilisateur par le fournisseur de services de transport fournisseur de services de transport dans le cadre du service de transport commandé par l'Utilisateur/les Utilisateurs (selon la dernière éventualité) et au moment de la renonciation de l'Utilisateur au trajet/service. L'Utilisateur renonce au trajet/service, en envoyant une notification correspondante au fournisseur de services de transport fournisseur de services de transport via le Service. Il est considéré que l'Utilisateur qui n'a pas embarqué dans la voiture fournie par le fournisseur de services de transport fournisseur de services de transport au cours de dix (10) minutes, compte tenu du temps de l'attente non remboursable indiqué pour le tarif correspondant, a renoncé au trajet/service, sauf autres règles du fournisseur de services de transport fournisseur de services de transport correspondants ou sauf autres accords entre l'Utilisateur et le représentant (le conducteur) du fournisseur de services de transport fournisseur de services de transport. Le montant facturé dans le cas de la renonciation de l'Utilisateur au trajet de l'aéroport est calculé de la même façon qu'il est indiqué ci-dessus, avec la facturation du supplément pour le trajet hors de la ville, conformément au tarif.

2.10. L'Utilisateur donne son accord à la Société pour le traitement des informations personnelles (y compris des données personnels) de l'Utilisateur su Service (Yango) par la Société, pour le transfert des informations personnelles de l'Utilisateur par la Société aux partenaires de la Société, ainsi que pour le traitement des informations personnelles par les partenaires de la Société dans le but de la prestation des services à l'Utilisateur dans le cadre du Service dans les conditions et dans les buts définis dans la Politique de confidentialité qui est disponible sur: https://yango.com/legal/yango_privacy_notice.

2.11. Si le Service prend en charge les services de livraison: Si l’Utilisateur commande des services de livraison aux partenaires de la Société, il s’engage à ne pas remettre les objets suivants pour la livraison :

  • armes portatives de combat, à usage non militaire et celles de service, munitions, pièces détachées et composants, arcs et arbalètes de sport, armes conçues pour les signaux lumineux, fumigènes et sonores, armes électriques, dispositifs à électrochocs et à étincelles, armes tranchantes froides, matraques, poings américains, shurikens, verges, boomerangs et autres objets ajustés pour frapper, écraser, lancer, percer et couper à l’exception des équipements sportifs, des dispositifs techniques spéciaux à double usage et des composants;
  • stupéfiants, substances psychotropes, précurseurs et leurs analogues;
  • matières nucléaires, substances radioactives, remèdes actifs, substances agressives, explosives et inflammables, agents d’allumage, substances pyrotechniques et articles connexes, et autres substances dangereuses;
  • poisons, animaux vénéneux, substances toxiques, plantes vénéneuses et semences de plantes vénéneuses;
  • fonds en devises nationales ou étrangères;
  • publications imprimées, matériels graphiques, films, photos, matériels audio et vidéo qui contiennent la propagande ou la promotion des changements violents du régime constitutionnel, de la destruction de la sécurité nationale, de la guerre, de la supériorité sociale, raciale, nationale, religieuse, de la supériorité de classe ou de clan, de la cruauté, de la violence ou de la pornographie;
  • denrées périssables sans emballage spécial;
  • objets et substances qui peuvent par leur nature ou en raison de l’emballage constituer un danger pour le public, contaminer ou endommager (détruire) d’autres charges, des gens entourant ou des objets;
  • animaux et végétaux, matériels biologiques;
  • objets qui doivent être transportés par des véhicules spécialement équipés, y compris les denrées alimentaires;
  • liquides dans des conteneurs ouverts;
  • convois exceptionnels dont la longueur, la largeur (deux diamètres ou axes à la base du rouleau) et l’hauteur totales (sous réserve d’exemptions spéciales) dépassent 150 cm; objets longs de plus de 150 cm; le poids des objets transférés ne doit pas dépasser 20 kg;
  • objets fragiles sans emballage spécial;
  • tout autre objet dont la distribution est interdite ou restreinte sur le territoire du pays de la prestation des services de livraison.

Les partenaires de la Société peuvent fixer d’autres restrictions sur les objets à livrer.

Les partenaires de la Société ne fournissent aucun service postal et n’acceptent aucun envoi postal (correspondance par lettre adressée, colis postaux, conteneurs, publications imprimées dans des emballages appropriés) pour la livraison.

En tant que représentant d’un partenaire de la Société, le Chauffeur peut préparer un bordereau d’expédition avec l’Utilisateur ou ils peuvent parvenir à un accord de n’établir aucun bordereau d’expédition.

L’Utilisateur est informé et reconnaît que, s’il ne satisfait pas aux exigences ci-dessus concernant les objets à livrer, l’Utilisateur est le seul responsable de tous les effets négatifs qui peuvent survenir pendant que le partenaire de la Société fournit des services de livraison. Dans le même temps, tout partenaire de la Société peut refuser de rendre les services de livraison à l’Utilisateur si le partenaire de la Société /les représentants du partenaire de la Société découvrent tout objet non livrable.

 

3. Fonctionnalité de paiement du service de transport des passagers des bagages sans espèces

3.1. Si le Service prend en charge Fonctionnalité de paiement sans espèces: Le paiement du service de transport des passagers et des bagages fournis à l'Utilisateur conformément à l'information publiée par lui à l'aide du Service relative à la demande du service correspondant peut-être effectué par l'Utilisateur de manière suivante :

3.1.1. Directement au fournisseur de services de transport fournisseur de services de transport (y compris en espèces ou par tous autres moyens définis par ledit fournisseur de services de transport fournisseur de services de transport (lorsqu'ils sont prévus), ci-après dans le texte des présentes Conditions et dans l'interface du Service — les Espèces). Le paiement par le moyen de paiement susmentionné est effectué sans participation de la Société et n'est pas régi par les présentes Conditions. Ledit mode de paiement peut être restreint pour les services de livraison (si cette fonction est disponible dans le pays de l’Utilisateur).

3.1.2. Si la fonctionnalité de paiement sans espèces via les Services est disponible dans le pays de l’Utilisateur, l’Utilisateur peut avoir accès à la fonctionnalité de paiement sans espèces avec une Carte bancaire attachée (paragraphe 3.2. des présentes Conditions) ; dans ce cas la Société agit de la part du fournisseur de services de transport fournisseur de services de transport correspondant ou sur une autre base (y compris directement) et fait intervenir le processeur de paiement agréé, le processeur de paiement électronique ou tout autre entité participant au règlement et est le bénéficiaire du paiement en qualité de l'agent du fournisseur de services de transport fournisseur de services de transport ou en toute autre qualité (y compris directement) (ci-après — le paiement sans espèces). La Société ne garantit pas l’absence d'erreurs et de défaut de fonctionnement du Service en ce qui concerne la possibilité du paiement sans espèces.

En fonction de la région de l'Utilisateur, le paiement sans espèces peut être effectué sans participation de la Société en qualité du bénéficiaire du paiement, ou avec intervention de la Société en qualité de l'entité tierce participant au règlement ou en qualité du participant de l'interaction informationnelle.

Le choix du moyen de paiement est effectué par l'Utilisateur dans interface du Service. Toutefois, dans le cas où il est impossible d'effectuer le paiement sans espèces pour toute raison que ce soit (y compris, mais sans s'y limiter, dans le cas d'inaccessibilité technique temporaire de cette fonctionnalité, d'impossibilité temporaire ou permanente d'effectuer le paiement sans espèces avec une Carte bancaire attachée, insuffisance de fonds sur la Carte bancaire attachée), l'Utilisateur s'engage à effectuer le paiement en Espèces.

Dans le cas du paiement sans espèces, il est possible d'effectuer une seule transaction pour le montant total correspondant au coût du service de transport des passagers et des bagages, ainsi que plusieurs transactions correspondant aux certaines parties du prix du service. Dans ce cas, le paiement peut être effectué par tout moyen susmentionné au cours du trajet/service ou après son achèvement.

Lors du paiement sans espèces, l'Utilisateur a la possibilité d'effectuer, à sa convenance, outre le paiement du service de transport des passagers et des bagages, un paiement sans espèces complémentaire au bénéfice du fournisseur de services de transport dont le montant est égal à un certain taux du coût du service de transport des passagers et des bagages payé (ci-après dans le texte des présentes Conditions et dans l'interface du Service — le Pourboire).

3.2. La Carte bancaire attachée est identifiée dans l'interface du Service par l'Utilisateur qui fournit des données suivantes :

  • Numéro de la carte bancaire
  • Date de validité
  • Code de vérification

Si les données relatives à la carte bancaire sont exactes et valables, et si l’utilisation de cette carte dans le cadre du Service est possible du point de vue technique, la carte bancaire susmentionnée acquiert le statut de la Carte bancaire attaché et peut être utilisée pour le paiement sans espèces (paragraphe 3.1.2. des présentes Conditions). Toutes les Cartes attachées s'affichent dans l'interface du Service ; par souci de commodité de l'Utilisateur, 4 derniers chiffres du numéro de la Carte attachée sont affichés.

3.3. Lors de l'addition d'une Carte attachée, ainsi que dans le cas où la fonctionnalité de paiement sans espèces est choisie par l'Utilisateur pour un trajet/service particulier, le prélèvement d'un montant plafonné à 1,1 Euro (ou d'un autre montant en devise de la région de l'Utilisateur) est effectué dans le but de vérifier l'exactitude et la validité des données de la Carte attachée ; dans le cas de la transaction réussie, le montant indiqué est remboursé à l'Utilisateur. La tentative échouée du prélèvement du montant indiqué signifie l'impossibilité d'adjonction de cette Carte attachée et/ou l'inaccessibilité de la fonctionnalité de paiement sans espèces.

3.4. Lors de l'adjonction de la Carte attachée, ainsi qu'à tout moment après son adjonction, l'Utilisateur a la possibilité de fixer et/ou de modifier le montant du Pourboire par défaut dans l'interface du Service ; le montant du Pourboire pour un trajet/service concret peut être modifié par l'Utilisateur dans l'interface du Service après l'achèvement de ce trajet/service.

3.5. Le Pourboire (montant par défaut ou montant spécialement indiqué par l'Utilisateur pour un trajet/service particulier) sera prélevé sur la Carte attachée, si, au cours de 30 minutes après l'achèvement du trajet/service, l'Utilisateur donne une note positive au trajet (4 à 5 étoiles) et appuie le bouton « Terminé » ou s'il n'attribue aucune note au trajet/service (n'indique pas le nombre d'étoiles) et appuie le bouton « Terminé ».

3.6. Dans le cas où, au cours de 30 minutes après l'achèvement du trajet/service, l’Utilisateur donne une note négative au trajet/service (1 à 3 étoiles) et appuie le bouton « Terminé », le Pourboire ne sera pas prélevé sur la Carte attachée.

3.7. Dans le cas où, au cours de 30 minutes après l’achèvement du trajet/service, l'Utilisateur appuie le bouton « Terminé », le montant du Pourboire (montant par défaut ou montant indiqué par l'Utilisateur spécialement pour un trajet/service particulier) sera bloqué sur la Carte attachée pendant 24 heures au cours desquelles l’Utilisateur a la possibilité de augmenter et de réduire le montant du Pourboire pour le trajet/service correspondant. Après l'achèvement de la période indiquée, le prélèvement du Pourboire est effectué dont le montant a été fixé par l'Utilisateur (par défaut ou pour le trajet/service concret).

3.8. Le paiement sans espèces est effectué par l'Utilisateur avec la participation du processeur de paiement agréé ou du processeur de paiement électronique et est régi par les règles des systèmes de paiements internationaux, par les règles des banques (y compris de la banque émettrice de la Carte attachée) et des autres entités participant au règlement.

3.9. Lors de l'indication de ses données conformément au paragraphe 3.2. des présentes Conditions et lors de l’utilisation ultérieur de la Carte attachée, l'Utilisateur confirme et garantit l'exactitude et l'exhaustivité des informations fournies relatives à la carte bancaire valable émise à son nom ; le respect par lui des règles des systèmes de paiements internationaux et des exigences de la banque émettrice de la Carte attachée, y compris en ce qui concerne les modalités de la réalisation des paiements sans espèces.

3.10. L'Utilisateur comprend et accepte que toutes les actions effectuées dans le cadre du Service avec l'utilisation du numéro mobile confirmé par lui, y compris en ce qui concerne le paiement sans espèces à l'aide de la Carte bancaire attachée sont réputées d'avoir été effectuées par l'Utilisateur.

3.11. Dans le cas du désaccord de l'Utilisateur avec le fait et/ou avec le montant du paiement sans espèces et dans le cas des questions liées à l’utilisation de la Carte attachée dans le cadre du Service, l'Utilisateur a le droit de s'adresser à la Société par téléphone dont les numéros sont indiquée par le Service et/ou via l'interface du service assistance clients (formulaire de contact) dans le délai de 14 jours à compter de la date de réalisation du paiement sans espèces ou de la date des autres actions ou événements faisant l'objet de la demande.

Si, suite à la vérification d'une telle demande la Société prend la décision de remboursement intégral ou partiel du montant du paiement sans espèces, ce remboursement est effectué sur le compte bancaire de la carte bancaire qui a été utilisée pour le paiement sans espèces. Le remboursement des fonds est effectué avec la participation du processeur de paiement agréé ou du processeur de paiement électronique et est régi par les règles des systèmes de paiements internationaux, par les règles des banques (y compris de la banque émettrice de la Carte attachée) et des autres entités participant au règlement. Dans les cas où la Société ne participe pas aux règlements à l'aide de la Carte attachée, la Société peut intervenir en qualité de l'entité qui transmet les messages de l'Utilisateur concernant les questions susmentionnées aux fournisseurs de services de transport, aux bureaux d'expédition ou à d'autres personnes qui sont bénéficiaires du paiement au titre des opérations susmentionnées liées à la Carte attachée.

3.12. La Société se réserve le droit d'exiger à tout moment la justification par l'Utilisateur des données indiquées par lui dans le cadre du Service, y compris des données de la Carte attachée et de demander pour cela de fournir des pièces justificatives (notamment, des pièces d'identité) dont le défaut de présentation peut, à la convenance de la Société, être considéré comme la présentation des informations inexactes et peut entrainer les conséquences prévues au paragraphe 2.5. des présentes Conditions.

3.13. Les dispositions indiquées à la présente section et relatives aux conditions et aux modalités du paiement du service de transport des passagers et des bagages, y compris les services de livraison, ne sont pas applicables dans le cas où le paiement de ce service serait effectué au nom de l'Utilisateur par une tierce partie en vertu d'un contrat spécial passé entre la Société et la tierce partie susmentionnée.

 

4. Conditions et restrictions des avantages et des campagnes marketing

4.1. Les conditions et restrictions présentées en relation avec les publicités et les campagnes de Yang sont toujours appliquées à ces publicités et campagnes. De plus, à chaque publicité ou campagne sont appliquées les conditions et restrictions la concernant, y compris les Règles du programme de parrainage pour les Utilisateurs, présentées dans l'adresse https://yango.com/legal/al.

 

5. La législation applicable et le règlement des litiges

5.1. Les présentes Conditions d’utilisation de Yango et toutes les relations découlant de ou liées aux présentes Conditions sont régies et interprétées conformément à la législation d’ Algerie.

5.2. Tout litige découlant de ou en relation avec les présentes Conditions d’utilisation de Yango sera réglé par le tribunal compétent d’Algerie.

 

6.Soutien À La Clientèle

6.1. Si vous avez des questions sur le Service, veuillez envoyer un e-mail support@yango.com.

6.2. En traitant les plaintes des Utilisateurs concernant la qualité des services de transport de passagers et de bagages fournis par les prestataires de transport, Yango n'assume aucune responsabilité autre que de faire des recommandations aux prestataires de transport. Les fournisseurs de transport décident librement d'appliquer ou non une telle recommandation uniquement à leur discrétion.

 

7. Coordonnées de Ride Technology Algeria EURL

Rue Selman Amirate №21 section 03 Ilot № 88 RDC El Mouradia

Numéro d'immatriculation: 23B1282133-00/16

e-mail : support@yango.com

Date de publication : 21.12.2023

La version precedente du document : https://yango.com/legal/yango_termsofuse/18092023

La version precedente du document : https://yango.com/legal/yango_termsofuse/04092023

La version precedente du document : https://yango.com/legal/yango_termsofuse/11102022

شروط استخدام "Yango"

 

1. أحكام عامة

1.1. تشكل هذه الشروط (المشار إليها فيما يلي باسم - "الشروط") عرضًا من مؤسسة ذات الشخص الوحيد و المسؤولية المحدودة رايد تكنولوجي ألجيريا (المشار إليها فيما يلي باسم - "الشركة") لمستخدم الإنترنت (المشار إليه فيما يلي باسم - "المستخدم") لاستخدام خدمة "Yango" (المشار إليها فيما يلي باسم - "الخدمة") في الجزائر.

1.2. يخضع استخدام الخدمة من قبل المستخدم لهذه الشروط.

1.3. من خلال البدء في استخدام الخدمة أو وظائفها المحددة أو كليهما، يعتبر المستخدم قد قبل هذه الشروط، بالكامل، دون أي تحفظات أو استثناءات. وفي حالة عدم موافقة المستخدم على أي من أحكام الشروط أو المستندات التنظيمية أو كليهما، فلا يجوز للمستخدم استعمال الخدمة.

1.4. يجوز للشركة، في أي وقت ودون إشعار المستخدم، تعديل أحكام هذا الإصدار. الإصدار الحالي متاح على الرابط: /https://yango.com/legal/yango_termsofuse. وتقع على عاتق المستخدم مسؤولية التحقق من مراجعة الإصدارات الجديدة لهذه الشروط والوثائق التنظيمية الأخرى للخدمة. ويعتبر أي استخدام مستمر للخدمة بعد تغيير الشروط أو المستندات التنظيمية مؤهلًا لقبول الإصدار الجديد.

1.5. على المستخدم التوقف عن استعمال الخدمة، إن لم يوافق على أي من التعديلات على هذه الشروط على النحو المنصوص عليه في البند 1.4 أعلاه.

1.6. يمكن البرنامج المستخدم من وضع معلومات حول الطلب المحتمل للمستخدم على الخدمات التي تنطوي على نقل الركاب والأمتعة، والنظر في عروض المؤسسات التي تقدم الخدمات في المجال المذكور، والبحث عن مثل هذه العروض باستخدام المعلمات التي حددها المستخدم. وتخضع جميع وظائف الخدمة المتاحة حاليًا للخدمة إلى جانب أي تطورات أو مزايا مضافة حديثًا أو كليهما لهذه الشروط.

أنت تقر بأن الشركة لا تقدم خدمات نقل أو وظائف كشركة نقل وأن جميع خدمات النقل هذه مقدمة من قبل طرف ثالث - مزودي خدمات النقل، الذين لم يوظفوا من قبل الشركة أو أي من الشركات التابعة لها. تٌنظم العلاقات بينك وبين مقدمي خدمات النقل بشأن الحصول على الخدمات بموجب اتفاقيات ذات صلة بينك وبين مزود النقل، والشركة ليست طرفًا في هذه الاتفاقيات.

1.7. يمكن أن تكون أي من وظائف الخدمة أو جميعها غير قابلة للوصول أو محدودة الوصول اعتمادًا على منطقة المستخدم. كما تعتبر الوظائف غير متاحة (المحدودة) للمستخدم من منطقة معينة، إن كان هذا المستخدم غير قادر على استخدامها بشكل صريح. يحظر استخدام أي أساليب تقنية وبرمجية للتحايل على هذه القيود. وتسري أحكام هذه الاتفاقية التي تحكم وظائف الخدمة التي يتعذر الوصول إليها (المحدودة) بالنسبة للمستخدم حتى تصبح هذه الوظائف متاحة بشكل صريح للمستخدم. وتقدم المعلومات حول إمكانية الوصول إلى وظائف الخدمة في منطقة معينة إلى المستخدم بناءً على طلبه أو طلبها المرسل إلى الشركة.

1.8. تجنبًا الشك، لا تقدم الشركة خدمات نقل الركاب والأمتعة أو غيرها من الخدمات، بما في ذلك خدمات التوصيل وخدمات مكتب المساعدة.

1.9. تخضع جميع المحادثات التي يجريها المستخدم مع فريق الدعم والسائقين مقدمي خدمات النقل - شركاء الخدمة - للتسجيل للتحكم في الجودة وتحسين الخدمات.

1.10. باستعمال الخدمة، يوافق المستخدم على تلقي الرسائل الترويجية بما في ذلك رسائل البريد الإلكتروني والرسائل القصيرة. ويمكن للمستخدم إلغاء الاشتراك في الرسائل الترويجية باستخدام الوظائف ذات الصلة بالخدمة أو اتباع الإرشادات المحددة في رسالة ترويجية مستلمة.

 

2. استخدام الخدمة. بعض وظائف الخدمة

2.1. يتم توفير الخدمة للمستخدم للاستخدام الشخصي غير التجاري، مجانًا

2.2. يتم توفير المعلومات المتعلقة بخدمات نقل الركاب والأمتعة أو الخدمات الأخرى (المشار إليها فيما يلي باسم - المعلومات) من قبل أطراف ثالثة (شركاء) - مزودي خدمات النقل. قائمة الشركاء موجودة على الرابط التالي: https://yango.com/partners. للحصول على مزيد من المعلومات حول الخدمات المقدمة (بما في ذلك توفر نقطة وصول إلى شبكة Wi-Fi في المقصورة، والمراقبة بالصور / الفيديو داخل المقصورة من قبل شريك الشركة وغيرها من المعلومات)، فإنه يمكن للمستخدم الاتصال بشركاء الخدمة - موفري خدمات النقل أو تقديم تفاصيل الاتصال الخاصة بهم من خلال وظائف الخدمة لشركاء الخدمة للاتصال بشكل مستقل بالمستخدم وتزويدهم بمعلومات حول الخدمات المقدمة.

2.3. لن تكون الشركة مسؤولة عن محتوى أو صلة بالمعلومات المقدمة أو كليهما من قبل شركاء الخدمة - مزودي خدمات النقل، بما في ذلك المعلومات المتعلقة بتكلفة خدمات الشركاء وتوافرها في وقت معين. يجب على المستخدم بشكل مستقل (دون مشاركة الشركة) مناقشة الحصول على الخدمات مع مزودي النقل وفقًا لقواعد الشركاء ذات الصلة بتقديم الخدمات. لن تكون الشركة مسؤولة عن المعاملات المالية وأي معاملات أخرى يقوم بها المستخدم ومقدمو خدمات النقل وعن أي عواقب ناتجة عن حصول المستخدم على خدمات مزودي النقل.

2.4. يمكن للمستخدم الوصول إلى وظائف تصنيف خدمات شركاء الخدمة - مزودي النقل والتعليق / ترك تعليقات بخصوص الخدمة أو خدمات مزودي النقل أو كليهما. وتُنشر تقييمات المستخدمين وردود الفعل على موقع الخدمة ويمكن أن تكون متاحة على مواقع الأطراف الثالثة. كما تحتفظ الشركة بالحق في رفض نشر أي تقييمات / ملاحظات وحذف / حظر، في أي وقت، أي تصنيف / تعليقات ينشرها المستخدم، وفقًا لتقديرها الخاص ودون إبداء أي سبب.

2.5. تحتفظ الشركة بحقها، وفقًا لتقديرها الخاص، في تقييد وصول المستخدم إلى الخدمة (أو إلى وظائف معينة في الخدمة، إذا كان ذلك ممكنًا من الناحية التكنولوجية) باستخدام حساب المستخدم أو حظر حساب المستخدم بالكامل عند حدوث انتهاكات متعددة لهذه الاتفاقية، أو اتخاذ أي إجراءات أخرى ضد المستخدم لاحترام المتطلبات التشريعية أو حقوق الطرف الثالث والمصالح المشروعة.

2.6. عندما يكون الطلب على خدمات النقل أو غيرها من الخدمات الأخرى عاليًا (بما في ذلك الأيام التي تسبق العطلات وأيام الفعاليات الاحتفالية وغيرها من الأحداث)، قد يتم رفع تعريفات شركاء الخدمة. وتبلغ الشركة عن الزيادة في التعريفات عن طريق نشر الإشعار ذي الصلة على موقع الخدمة التالي: https://yango.com أو بطريقة أخرى حسبما تراه الشركة مناسبًا، من بين أمور أخرى، عن طريق إرسال رسالة معلومات إلى رقم الهاتف المحمول للمستخدم أو عبر تطبيق الهاتف المحمول.

2.7. تقدم خدمات نقل الركاب والأمتعة حسب التعريفات المتوفرة في الخدمة بواسطة أنواع مختلفة من المركبات. وتُصنف المركبات تلقائيًا بناءً على بيانات أداء المركبات المقدمة من شركاء الخدمة.

2.8. إذا كانت الخدمة تدعم طلب التوصيلات مسبقا (المشار إليها فيما يلي باسم - "التوصيلات المطلوبة مسبقًا") في تعريفات خدمة معينة، فسيكون الطلب متاحًا لشريك الخدمة لتأكيد أقرب موعد محدد من قبل المستخدم في الطلب (لا يتجاوز 30 دقيقة قبل أن تبدأ التوصيلة المطلوبة مسبقًا). وسيتم احتساب تكلفة الرحلة المطلوبة مسبقًا والإشارة إليها في الخدمة عند طلب التوصيل. وقد تكون الأسعار عرضة لتغيير اعتمادًا على الظروف المذكورة في موقع الخدمة على الرابط التالي: https://yango.com.

2.9. يفرض موفر النقل رسومًا عن الرحلة التي تم إلغاؤها من قبل المستخدم، إن حدث هذا الإلغاء بعد وصول المركبة إلى المكان الذي حدده المستخدم. ويتم احتساب مبلغ هذه الرسوم بنفس طريقة حساب تكلفة الرحلة أو الخدمة حسب التعريفة لفترة معينة من وصول السيارة فعليًا إلى مكان التوصيل أو من وقت الوصول المحدد في المعلومات التي قدمها مزود النقل إلى المستخدم فيما يتعلق بنقل طرد المستخدم / المستخدم (أيهما يأتي لاحقًا) حتى يقوم المستخدم بإلغاء الرحلة / الخدمة. ويتعين على المستخدم إلغاء الرحلة أو الخدمة عن طريق إرسال إشعار ذي صلة إلى مزود النقل عبر الخدمة. يُعتبر المستخدم الذي لم يستقل سيارة يخدمها مزود النقل في غضون عشر (10) دقائق مع الأخذ في الاعتبار وقت الانتظار بدون الرسوم المحددة في التعريفة المعنية أنه قد ألغى رحلة / خدمة، ما لم ينص على خلاف ذلك من قبل مزود النقل ذي الصلة القواعد أو الاتفاقيات بين المستخدم وممثل (السائق) مزود النقل. ويتم احتساب رسوم الإلغاء للنقل من المطار إلى المدينة كما هو موضح أعلاه بالإضافة إلى رسوم إضافية يتم فرضها على الركوب خارج المدينة وفقًا للتعريفة.

2.10. يخول المستخدم الشركة بمعالجة المعلومات الشخصية (بما في ذلك التفاصيل الشخصية) لمستخدم الخدمة "Yango"، لنقل المعلومات الشخصية للمستخدم إلى شركاء الشركة (مزودي النقل)، بما في ذلك إجراء النقل عبر الحدود ومعالجة المعلومات الشخصية لشركاء الشركة لتقديم الخدمات للمستخدم في الخدمة بموجب الشروط وللأغراض المحددة في سياسة الخصوصية المتاحة على الرابط: https://yango.com/legal/yango_privacy_notice.

2.11. في حالة طلب المستخدم خدمات توصيل: من شركاء الشركة (أن كانت مثل هذه الخدمات مدعمة بهذه الخدمة في هذه الدولة)، فإنه يتعهد بعدم توصيل العناصر التالية أو تسليمها:

  • الأسلحة القتالية اليدوية والأسلحة غير العسكرية والخدمية والذخيرة وقطع الغيار والمكونات والأقواس الرياضية والنشاب والأسلحة المصممة للإشارات الخفيفة والدخانية والصوتية والأسلحة الكهربائية وأجهزة الصدمات الكهربائية وأجهزة تفريغ الشرارة والأسلحة ذات الشفرات الباردة والهراوات ومنافض المفاصل والشوريكن والأغصان والبومرنغ وغيرها من العناصر المعدلة للضرب والتحطيم والرمي والثقب والقطع باستثناء المعدات الرياضية والأجهزة والمكونات التقنية الخاصة ذات الاستخدام المزدوج؛
  • العقاقير المخدرة والمؤثرات العقلية ومشتقاتها وما يماثلها؛
  • المواد النووية، المواد المشعة، المواد فائقة الفعالية، المواد الكاوية، المتفجرة والقابلة للاشتعال، المواد المسببة للاشتعال، المواد النارية والمواد ذات الصلة، وغيرها من المواد الخطرة الأخرى؛
  • السموم، الحيوانات السامة، المواد السامة، النباتات السامة، بذور النباتات السامة؛
  • العملة الوطنية والعملات الأجنبية؛
  • المنشورات المطبوعة، والمواد الرسومية، والأفلام، والصور، والمواد السمعية والبصرية التي تحتوي على دعاية أو الترويج للتغييرات العنيفة في النظام الدستوري، وتدمير الأمن القومي، والحرب، والتفوق الاجتماعي والعرقي والوطني والديني والطبقي والعشائري، والقسوة، والعنف، والمواد الإباحية؛
  • الأغذية القابلة للتلف بدون عبوات خاصة؛
  • العناصر والمواد التي بطبيعتها أو بسبب التغليف يمكن أن تشكل خطرًا على العامة، ويمكن أن تلوث أو تتلف (تدمر) عبوات أخرى أو تصيب الأشخاص أو العناصر المجاورة بالضرر؛
  • الحيوانات والنباتات، المواد البيولوجية؛
  • العناصر التي تتطلب نقلها باستخدام مركبات مجهزة بشكل، بما في ذلك المواد الغذائية؛
  • السوائل في حاويات مفتوحة؛
  • السوائل في حاويات مفتوحة، ومواد تناول الطعام والتي يزيد طولها وعرضها الإجمالي (قطرين أو محورين عند قاعدة اللفافة) وأبعاد الارتفاع (مع مراعاة استثناءات خاصة) عن 150 سم؛ العناصر الطويلة التي يزيد طولها عن 150 سم؛ يجب ألا يتجاوز وزن العناصر المنقولة 20 كغ؛
  • المواد الهشة بدون تغليف خاص؛
  • أي مواد أخرى، والتي يكون تداولها محظورًا أو مقيدًا في أراضي البلد الذي تقدم فيها الخدمات.

يجوز لشركاء الشركة وضع قيود أخرى على المواد التي يتم توصيلها.

لا يقدم شركاء الشركة أي خدمات بريدية ولا يقبلون إرسال أي طرود بريدية (المراسلات البريدية الموجهة والطرود البريدية والحاويات والمنشورات المطبوعة في العبوات ذات الصلة) للتوصيل.

يجوز للسائق بصفته ممثلًا لشريك الشركة، إعداد وثيقة الشحنة مع المستخدم أو يمكنهم التوصل إلى اتفاق على عدم إبرام عقد تسليم للشحنة.

يدرك المستخدم ويؤكد أنه إذا فشل في تلبية المتطلبات المذكورة أعلاه للمواد التي سيتم تسليمها، فإن المستخدم هو المسؤول الوحيد عن جميع الآثار السلبية التي قد تحدث أثناء قيام شريك الشركة بتقديم خدمات التوصيل. في الوقت نفسه، قد يرفض شريك الشركة تقديم خدمات التوصيل للمستخدم، إذا اكتشف شريك الشركة أو ممثلو شريك الشركة أي مواد غير قابلة للتوصيل.

 

3. وظيفة الدفع غير النقدي لخدمات نقل الركاب والأمتعة وغيرها من الخدمات

3.1. في حالة توفر وظيفة الدفع غير النقدي في الدولة، يمكن للمستخدم الدفع مقابل خدمات نقل الركاب والأمتعة المقدمة للمستخدم بما يتوافق مع المعلومات المتعلقة بالطلب المحتمل للخدمة ذات الصلة التي ينشرها المستخدم كما يلي:

3.1.1. التسليم إلى مزود خدمة النقل (على وجه الخصوص، نقدًا أو بأي طريقة أخرى يتيحها مزود خدمة النقل المحدد، إن وجدت، المشار إليها فيما بعد في هذه الشروط وواجهة الخدمة باسم - "نقدًا"). يجب أن يتم الدفع المذكور دون مشاركة الشركة ولا يخضع لهذه الشروط. قد تكون طريقة الدفع المذكورة مقيدة لخدمات التوصيل (إذا كانت هذه الوظيفة متوفرة في بلد المستخدم).

3.1.2. إذا كان الدفع غير النقدي متاحًا عبر الخدمات في بلد المستخدم، فيمكن للمستخدم الوصول إلى وظيفة الدفع غير النقدي عن طريق بطاقة مصرفية مرتبطة (البند 3.2 أدناه)؛ في هذه الحالة، تتصرف الشركة باسم مزود النقل ذي الصلة أو بطريقة أخرى (بما في ذلك بشكل مباشر) مع معالج دفع معتمد أو معالج أموال إلكتروني أو أي طرف آخر في التسويات المعنية وتتلقى المدفوعات كوكيل لمزود النقل أو غير ذلك (بما في ذلك مباشرة) (المشار إليها فيما يلي بالمدفوعات غير النقدية). لا تضمن الشركة أن تشغيل الخدمة سيكون خاليًا من الأخطاء والفشل في ضوء تمكين المدفوعات غير النقدية.

اعتمادًا على منطقة المستخدم، يمكن إجراء المدفوعات غير النقدية دون أن تتصرف الشركة كمستلم للدفع أو مع الشركة المعنية كطرف آخر في التسويات أو طرف في تبادل المعلومات.

على المستخدم اختيار طريقة الدفع ذات الصلة في واجهة الخدمة. في هذا الصدد، يتعهد المستخدم بالدفع نقدًا، إذا كان من المستحيل إجراء مدفوعات غير نقدية لأي سبب من الأسباب (بما في ذلك، على سبيل المثال لا الحصر، عدم إمكانية الوصول التقني المؤقت لهذه الوظيفة، أو الاستحالة المؤقتة أو المستمرة لإجراء مدفوعات غير نقدية باستخدام البطاقة المرتبطة، وعدم كفاية الأموال في البطاقة المرتبطة).

أما بالنسبة للمدفوعات غير النقدية، فإنه من الممكن إجراء معاملة واحدة لكامل تكلفة نقل الركاب والأمتعة أو الخدمة الأخرى والعديد من المعاملات لأجزاء معينة من تكلفة الخدمة. ويجوز تنفيذ المدفوعات غير النقدية من خلال أي من الوسائل المذكورة أعلاه أثناء الرحلة / الخدمة أو عند انتهاء الرحلة / الخدمة.

في حالة المدفوعات غير النقدية، يمكن للمستخدم، إلى جانب الدفع مقابل نقل الركاب والأمتعة أو أي خدمة أخرى، إجراء مدفوعات إضافية غير نقدية لمزود النقل كنسبة مئوية من تكلفة نقل الركاب والأمتعة المدفوع أو أي خدمة أخرى (المشار إليها فيما يلي في هذه الشروط وواجهة الخدمة كنصائح) حسب ما يراه مناسبًا.

3.2. يجب على المستخدم تحديد البطاقة المصرفية المرتبطة في واجهة الخدمة مبينا التفاصيل التالية:

  • رقم البطاقة البنكية
  • صلاحية الاستعمال
  • رمز التحقق

إن كانت تفاصيل البطاقة البنكية صحيحة وصالحة ومن الممكن تقنيًا استعمال هذه البطاقة في الخدمة، تصبح البطاقة البنكية المذكورة هي البطاقة المرتبطة ويمكن استخدامها للمدفوعات غير النقدية (البند 3.1.2 أعلاه). تُعرض جميع البطاقات المرتبطة في واجهة الخدمة؛ من أجل سهولة الوصل إليها من قبل المستخدم واستخدامها، وتعرض الواجهة آخر 4 أرقام من رقم البطاقة المرتبطة.

3.3. عند إضافة بطاقة مرتبطة وعندما يختار المستخدم خاصية الدفع غير النقدي لرحلة / خدمة معينة، سيتم خصم المبلغ المحدد ومقداره 1.1 يورو (أو أي مبلغ آخر بعملة منطقة المستخدم) لتأكيد تفاصيل البطاقة المرتبطة بحيث تكون صحيحة وسارية المفعول؛ وفي حالة تم تنفيذ المعاملة بنجاح، فسيتم إعادة المبلغ المذكور إلى المستخدم. إن عدم تحميل المبلغ المذكور يعني أنه من المستحيل إضافة هذه البطاقة المرتبطة أو خاصية الدفع غير النقدي أو كليهما غير متوفرة، على التوالي.

3.4. عند إضافة البطاقة المرتبطة وفي أي وقت بعد إضافتها، يمكن للمستخدم تعيين أو تغيير ثمن الإكراميات المحددة عبر واجهة الخدمة؛ يمكن للمستخدم تغيير كمية الإكراميات لرحلة / خدمة معينة في واجهة الخدمة عند انتهاء الرحلة / الخدمة.

3.5. سيتم تحصيل الإكراميات (بالمبلغ المحدد أو بالمبلغ المشار إليه تحديدًا من قبل المستخدم لرحلة / خدمة معينة) من البطاقة المرتبطة، إن قام المستخدم، في غضون 30 دقيقة بعد انتهاء الرحلة / الخدمة، بوضع تصنيف عالي للرحلة (4-5 نجوم) في واجهة الخدمة والنقر على "تم" أو لا يقوم بتقديم تصنيفً عالي ولا متدني للرحلة / الخدمة (لا تحدد عدد النجوم) وينقر على "تم".

3.6. إن قام المستخدم في غضون 30 دقيقة بعد انتهاء الرحلة / الخدمة بوضع تصنيف متدني للرحلة / الخدمة (1-3 نجوم) في واجهة الخدمة والنقر على "تم"، فلن يتم تحصيل أي إكرامية من البطاقة المرتبطة.

3.7. إن لم ينقر المستخدم على "تم" في غضون 30 دقيقة بعد انتهاء الرحلة / الخدمة، فسيتم حظر مقدار الإكراميات (بالمبلغ المحدد أو بالقدر المحدد من قبل المستخدم لرحلة / خدمة معينة) من البطاقة المرتبطة لمدة 24 ساعة، ويمكن للمستخدم خلالها رفع أو خفض مقدار الإكراميات لهذه الرحلة / الخدمة. وعند انتهاء المدة المذكورة، سيتم احتساب الإكراميات بالمبلغ المحدد من قبل المستخدم (افتراضيًا أو تحديدًا لهذه الرحلة / الخدمة).

3.8. يجب أن يتم سداد مدفوعات المستخدم غير النقدية من خلال معالج دفع معتمد أو معالج أموال إلكتروني، متضمن ومحكوم بقواعد أنظمة الدفع الدولية والبنوك (بما في ذلك البنك الذي أصدر البطاقة المرتبطة) والأطراف الأخرى في التسويات.

3.9. عند الإشارة إلى تفاصيلها عملاً بالبند 3.2. أعلاه وباستخدام أوسع للبطاقة المرتبطة، يؤكد المستخدم ويضمن أنه أشار إلى معلومات موثوقة وكاملة عن البطاقة المصرفية السارية الصادرة باسمه؛ كما أنه يمتثل لقواعد أنظمة الدفع الدولية ومتطلبات البنك الذي أصدر البطاقة المرتبطة، وفي جملة أمور أخرى، فيما يتعلق بإجراء المدفوعات غير النقدية.

3.10. يدرك المستخدم ويوافق على أن جميع الإجراءات التي يتم تنفيذها في الخدمة باستخدام رقم الهاتف المحمول الذي أكده المستخدم نفسه، من بين أمور أخرى - المدفوعات غير النقدية باستخدام البطاقة المصرفية المرتبطة، أنه مسؤول عنها.

3.11. إذا لم يوافق المستخدم على واقعة أو مبلغ المدفوعات غير النقدية أو كليهما ولديه أسئلة أخرى تتعلق بكيفية استخدام البطاقة المرتبطة في الخدمة، فيمكنه الاتصال بالشركة عن طريق أرقام الهواتف المحددة بواسطة الخدمة أو عبر مكتب المساعدة (المراجعات) أو كليهما في غضون 14 يومًا من تاريخ المدفوعات غير النقدية أو أي إجراءات أو أحداث أخرى أدت إلى الطلب.

وفي حالة قررت الشركة، بعد الفحص الناجم عن مثل هذا الطلب، إعادة مبلغ المدفوعات غير النقدية، كليًا أو جزئيًا، فسيتم رد المبلغ المذكور إلى الحساب المصرفي للبطاقة المصرفية التي تم بها الدفع غير النقدي. يجب أن يتم رد الأموال من خلال معالج دفع معتمد أو معالج أموال إلكتروني متضمن ومحكوم بقواعد أنظمة الدفع الدولية والبنوك (بما في ذلك البنك الذي أصدر البطاقة المرتبطة) والأطراف الأخرى في التسويات. إن لم تكن الشركة طرفًا في التسويات التي تتم عبر البطاقة المرتبطة، فيمكن للشركة أن تعمل كهيئة تنقل طلبات المستخدم أعلاه إلى موفري خدمات النقل أو مكاتب الإرسال أو أي شخص آخر يكون مستلمًا للمدفوعات بموجب المعاملات المذكورة أعلاه باستخدام البطاقة المرتبطة.

3.12. تحتفظ الشركة بحقها في أن تطلب في أي وقت من المستخدم تأكيد التفاصيل التي حددها في الخدمة، بما في ذلك تفاصيل البطاقة المرتبطة، وطلب المستندات الداعمة في هذا الصدد (على وجه الخصوص، وثائق الهوية)؛ وقد يكون عدم تقديم هذه المستندات مؤهلًا لتوفير معلومات غير موثوقة ويترتب عليه عواقب منصوص عليها في البند 2.5 أعلاه، إذا رأت الشركة ذلك.

3.13. لا تنطبق الأحكام المتعلقة بشروط وإجراءات الدفع لنقل الركاب والأمتعة أو الخدمات الأخرى، بما في ذلك خدمات التوصيل، المحددة في هذا القسم، عندما يدفع طرف ثالث مقبل عملية النقل هذه أو الخدمات الأخرى بدلاً من المستخدم بموجب عقد منفصل، وقعته الشركة مع هذا الطرف الثالث.

 

4. شروط وقيود فوائد التسويق والحملات

4.1. تنطبق الشروط والقيود المقدمة فيما يتعلق بإعلانات وحملات "Yango" دائمًا على هذه الإعلانات والحملات. علاوةً على ذلك، يتم تطبيق الشروط والقيود المتعلقة بها على كل إعلان أو حملة، بما في ذلك قواعد برنامج الإحالة للمستخدمين، المنشورة على الرابط https://yango.com/legal/al.

 

5. القانون المطبق وتسوية المنازعات

5.1. تخضع شروط استخدام "Yango" الناشئة عن أو فيما يتعلق بهذه الشروط وتفسر وفقًا لقانون الجزائر. ر.

5.2. يتم البت في أي نزاعات تنشأ عن أو فيما يتعلق بشروط استخدام "Yango " هذه من قبل المحكمة المختصة في الجزائر.

 

6. خدمة العملاء

6.1. إذا كان لديك أي أسئلة حول الخدمة، يرجى مراسلة الشركة على البريد الإلكتروني: support@yango.com.

6.2. لا تتحمل "Yango" أي مسؤولية بخلاف تقديم توصيات إلى مزودي النقل، عند التعامل مع شكاوى المستخدمين المتعلقة بجودة خدمات نقل الركاب والأمتعة المقدمة من قبل مزودي النقل. يقرر مقدمو خدمات النقل بحرية تطبيق أو عدم تطبيق هذه التوصية فقط حسب تقديرهم الخاص.

 

7. تفاصيل مؤسسة ذات الشخص الوحيد و ذات المسؤولية المحدودة رايد تكنولوجي ألجيريا

شارع سليمان عميرات رقم 21 قسم 03 مجموعة ملكية رقم 88 الطابق الأرضي المرادية

رقم التسجيل 23 ب 1282133-16/00

البريد الالكتروني: support@yango.com

تاريخ النشر:21.12.2023

الإصدار السابق: https://yango.com/legal/yango_termsofuse/05092023

الإصدار السابق: https://yango.com/legal/yango_termsofuse/18102022

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of Ridetech International B.V. (hereinafter referred to as Service Provider) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service).

1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms and provisions of Regulatory Documents, in full, without any reservations and exceptions.

1.4. If the User disagrees with any provisions of the Terms and/or Regulatory Documents, the User may not use the Service.

1.5. The User shall stop using the Service, if he or she disagrees with any amendments to these Terms Service Provider made as prescribed by cl. 6 hereof.

1.6. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

1.7. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to Service Provider.

1.8. For the avoidance of doubt, Service Provider does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.9. All conversations the User holds with the support team and drivers of partners of the Service can be recorded to control quality and improve services.

1.10. By using the Service, the User consents to receive promotional messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use.

2.2. Information on passenger and baggage transportation services or other services, including delivery services (hereinafter referred to as the Information) is provided by partners of the Service. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Service Provider's partner, and other information), the User may contact the partners of the Service or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. Service Provider shall not be held liable for the content and/or relevance of information provided by the partners of the Service, including information on the cost and current availability of the partners’ benefits. The User shall independently (without the participation of Service Provider) discuss the acquisition of services with the partners in accordance with the partners’ rules on the provision of services. Service Provider shall not be held liable for financial and any other transactions effected by the User and the partners and for any consequences of the acquisition of the partners’ services by the User.

2.4. The User may access functions of rating the services of the Service partners and commenting / leaving feedback on the Service and/or services of the Service partners. Users ratings and feedback are posted on the Service website and can be available on third-party websites. Service Provider reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason.

2.5. Service Provider reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for taxi or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. Service Provider informs of higher tariffs by posting the relevant notice on the Service website or otherwise as Service Provider thinks fit, inter alia, by sending an information message to the User’s mobile phone number.

2.7. Passenger and baggage transportation services as per Economy, Comfort, Business, and other tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. A taxi provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the taxi provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the taxi provider via the Service. A User that has not boarded a vehicle served by the taxi provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant taxi provider's rules or agreements between the User and a representative (driver) of the taxi provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.10. Depending on the location of the User and the availability of vehicles at the User's location, the User may be offered to order a Transportation service using a vehicle from a more remote location for an additional fee ("Paid Delivery"). The price of the Paid Delivery will be calculated based on (1) the distance between the respective vehicle and the User's location and (2) the time required for such vehicle to cover this distance. The User may accept or reject the Paid Delivery at his own discretion by clicking the appropriate button in the Yango mobile application. In case of acceptance of the Paid Delivery, the price of the Paid Delivery will be added to the price of the Transportation service. After the order, including the Paid Delivery, is accepted, the User is given free cancellation period (Free Cancellation Period). The term of the Free Cancellation Period is calculated for each order and is brought to the attention of the User in the Yango mobile application. If the User decides to cancel the order upon expiration of the Free Cancellation Period (late cancellation), the User will be charged the full cost of the Paid delivery (applicable only to Transportation services, which are paid by bank card).

2.11. The User authorizes Service Provider to process personal information (including personal details) of the User , to transfer personal information of the User to Service Provider ’s partners, and to process personal information for partners to provide services to the User in the Service. When the User turns to the Service, their personal information is transmitted to to be processed under the terms and for the purposes determined in the Privacy Policy of available at: (https://yango.com/legal/yango_privacy_notice).

2.12. If the User orders delivery services from Service Provider’s partners, he or she undertakes not to hand over for the delivery the following items:

  • hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
  • narcotic drugs, psychotropic substances, precursors and their analogs;
  • nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
  • poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
  • the national currency and foreign currency;
  • printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
  • perishable foodwithout special package;
  • items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles to be transported, including foodstuff;
  • liquids in open containers;
  • space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
  • fragile items without special packaging;
  • any other items, which distribution is prohibited or limited in the territory of country of delivery service provision.

The Service Provider’s partners may set other limits on items to be delivered.

The Service Provider’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Service Provider’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Service Provider ’s partner provide delivery services. At the same time, a Service Provider’s partner may deny delivery services to the User, if the Service Provider ’s partner/ representatives of the Service Provider’s partner discover any non-deliverable items.

2.13. The User hereby accepts and agrees that any illegal content is not tolerated for distribution in the Yango App\Yango platform. In case the User spots any illegal content on the Yango platform as well as on the other cases described in the Yango Complaint Handling Rules https://yango.com/legal/complainthandling the notice\complaint shall be submitted via the Yango complaints and notices handling system at https://yango.com/legal/submissionform.

2.14. If the Service supports the feature allowing the User to increase (by 50% max.) or decrease (by 20% max.) the price of certain Service tariffs and to make orders with such altered price the order will be available for the Service partner who will either confirm or decline the order at his own discretion. To suggest an altered price as specified above the User will have to set it in the mobile application before placing the order.

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services, including delivery services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a taxi provider (inter alia, by cash or by any other means stipulated by the said taxi provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Service Providerbeing involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services.

3.1.2. The User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Service Provider acts in the name of the relevant taxi provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the taxi provider or otherwise (including directly) (hereinafter referred to as cashless payments). Service Provider does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Service Provider acting as a payment recipient or with Service Provider involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the taxi provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to Euro 1,1 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact Service Provider by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, Service Provider decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If Service Provider is not a party to settlements made via the Linked Card, Service Provider can act as a body that transfers above user requests to taxi providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. Service Provider reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if Service Provider thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract Service Provider signed with such third party.

4. Terms and restrictions of marketing benefits and campaigns

The terms and restrictions presented in connection with advertisements and campaigns of Yango are always applied to such advertisements and campaigns. Additionally, to each advertisement or campaign are applied the terms and restrictions concerning it, presented in address https://yango.com/legal/fi.

5. "Joint Account" function

5.1 The User has the possibility to create a joint account in the Yango application, i.e. the possibility to use the service from a joint account with several users and to pay for the transport of passengers and luggage or other services with the debit card of the user who created the joint account.

5.2. to create a joint account, the user must specify the following information:

  • User phone number;
  • Email address;
  • Telephone numbers of joint account members (additional users);
  • Stored bank card details.

The user may specify other information if necessary.

5.3. under the "Joint Account" function, the user is given the opportunity to create the following joint accounts:

5.3.1. family account;

5.3.2. business account.

5.4. a family account can have up to four (4) users.

5.5. a business account may have up to 20 (twenty) users. Additional functions and services may be offered to the user for a fee.

5.6.in order to use the" Joint Account " function, account members whose phone numbers have been assigned by the user in accordance with Section 5.2 of these Terms (additional users) shall install the Yango application.

5.7. when a member (additional user) is placing an order for a passenger and baggage transport service, the member must indicate in the service that the use of the service (payment method) will be made by means of the "Joint Account" function.

5.8. the User undertakes to familiarise the members of the joint account with the terms of use of the "Joint Account" function and to obtain the consent of the participants to receive technical and other messages required to use the "Joint Account" function.

5.9. the user accepts and is responsible for all costs of additional user travel. Additional users refer to members whose phone numbers are assigned by the user to the Joint Account.

6. Service Provider may, at any time without notice to the User, amend provisions hereof, and may, at any time without notice to the User, amend provisions of the Regulatory Documents. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The User bears a risk of failure to review a new version of the Terms and Regulatory Documents. Any continued use of the Service after the Terms or Regulatory Documents have been changed will qualify as the acceptance of the new version.

7. Details of Service Provider

Ridetech International B.V. (registration number 64591069)

Private Limited Liability Company

Schiphol Boulevard 291, 1118 BH Schiphol, the Netherlands

tel.: +31(0)202066970 / +31(0)202066971 / +31(0)623505401

fax: +31(0)204466372

e-mail: support@yango.com

_____________________________

Date of publication: 06.07.2023

Previous version of the document: https://yango.com/legal/yango_termsofuse/22082022

Previous version of the document: https://yango.com/legal/yango_termsofuse/20072022

Previous version of the document:https://yango.com/legal/yango_termsofuse/06072022

Yango -palvelun käyttöehdot

1. Yleistä

1.1. Nämä Ehdot (jäljempänä Ehdot) ovat Ridetech International B.V.(jäljempänä Palveluntarjoaja) tarjous Internetin Käyttäjälle (jäljempänä Käyttäjä) Yango -palvelun käyttämisestä.

1.3. Palvelun / sen osien käytön aloittanutta Käyttäjää pidetään nämä Ehdot sekä Säätelevien asiakirjojen ehdot hyväksyneenä täydessä laajuudessa ilman mitään varaumia ja poikkeuksia.

1.4. Jos Käyttäjä ei hyväksy joitakin Ehtojen ja/tai Säätelevien asiakirjojen lausekkeita, hän ei saa käyttää Palvelua.

1.5. Jos Palveluntarjoaja on tehnyt joitakin muutoksia näihin Ehtoihin kohdan 6 tarkoittaman menettelyn mukaisesti, ja Käyttäjä ei hyväksy ko. muutoksia, hänen on lopetettava Palvelun käyttö.

1.6. Palvelu antaa Käyttäjälle maksuttoman mahdollisuuden jättää tieto mahdollisesta taksimatkatarpeestaan tai muista palveluista, mukaan lukien toimituspalveluista sekä mahdollisuuden tutustua tietoon ko. alojen palveluntarjoajien tarjouksista sekä etsiä ko. tarjouksia Käyttäjän säätämillä hakuehdoilla. Kaikki tällä hetkellä olemassa olevat Palvelun toiminnot sekä näiden kaikki kehitykset ja/tai uusien toimintojen lisäykset ovat näiden Ehtojen alaisina.

1.7. Käyttäjän oleskelualueesta riippuen kaikki Palvelun toiminnot tai jotkin näistä saattavat olla pois käytöstä tai rajoitettu. Toimintoja katsotaan tietyltä alueelta oleviksi pois käytöstä/rajoitetuiksi Käyttäjälle, mikäli ko. Käyttäjä ei voi hyödyntää näitä suoranaisina. Mitään teknillisiä ja ohjelmallisia konsteja ko. rajoitusten ohittamiseksi ei saa käyttää. Näiden Ehtojen lausekkeita, jotka säätelevät Käyttäjän käytöstä pois olevia/rajoitettuja Ohjelmiston toimintoja, ei sovelleta niin kauan, kunnes ko. toiminnot ovat Käyttäjän käytettävissä suoranaisina. Käyttäjän toimintojen saatavuuteen kullakin alueella liittyvä tietoa Käyttäjä saa lähettämällä Palveluntarjoajalle ko. yhteydenottopyynnön.

1.8. Epäilysten välttämiseksi: Palveluntarjoaja ei tuota henkilökuljetuspalveluita, ei tee matkatavaran kuljetuksia tai muita palveluita, mukaan lukien toimituspalveluita eikä toimi taksikeskuksena.

1.9. Mahdollisesti tallennamme kaikki Käyttäjän ja asiakastukipalvelun väliset sekä myös Käyttäjän ja Paluvelun yhteistyökumppanin kuljettajan väliset puhelut laadunvalvontatarkoituksiin ja palvelun laadun kehittämiseksi.

1.10. Käyttämällä Palvelua Käyttäjä suostuu siihen, että hänelle lähetetään mainosviestejä. Käyttäjä voi kieltäytyä vastaanottamasta mainosviestejä käyttämällä asiaankuluvaa Palvelun toiminnallisuutta tai seuraamalla näissä viesteissä olevia ohjeita.

2. Palvelun käyttö. Palvelun toiminnot

2.1. Palvelua tuotetaan Käyttäjälle ei-kaupallisia ajoja varten, yksityistarkoituksiin.

2.2. Tieto matkustajien ja matkatavaran kuljetuspalveluista, tai muista palveluista, mukaan lukien toimituspalveluista (jäljempänä Tieto), on Palvelun yhteistyökumppaneiden antama. Saadakseen tarkempaa tietoa tarjottavista palveluista (mukaan lukien tieto wi-fi -yhteyden saatavuudesta auton matkustamossa ja onko matkustamossa valokuvausta/videovalvontaa Palvelun yhteistyökumppanin toimesta) Käyttäjä voi joko ottaa yhteyttä Palvelun yhteistyökumppaneihin tai Palvelun toiminnallisuutta hyödyntäen antaa omat yhteystietonsa, joilla yhteistyökumppanit pystyvät itse ottamaan yhteyttä Käyttäjään ja toimittamaan hänelle tietoa tarjottavista palveluista.

2.3. Palveluntarjoaja ei ole vastuussa Palvelun yhteistyökumppaneiden toimittaman tiedon sisällöstä ja/tai ajantasaisuudesta, mukaan lukien kumppaneiden hintatiedon sekä palveluiden kulloisen saatavuuden. Käyttäjä itse hoitaa vuorovaikutuksen yhteistyökumppaneiden kanssa palveluiden hankkimiseksi, ilman Palveluntarjoajan osallistumista, yhteistyökumppaneiden omien käytäntöjen mukaisesti. Palveluntarjoaja ei ole vastuussa varainhoito- eikä mistään muista toiminnoista, joita Käyttäjä ja yhteistyökumppanit toteuttavat, eikä mistään seurauksista Käyttäjän tekemästä yhteistyökumppaneiden palvelujen hankkinasta.

2.4. Käyttäjän saatavilla voi olla Palvelun yhteistyökumppaneiden arvostelutoimintoja sekä Palveluun ja/tai Palvelun yhteistyökumppaneiden palveluihin liityvien kommenttien/palautteiden jättäminen -toiminto. Käyttäjäjien arvostelut ja palautteet julkaistaan Palvelun sivustolla, ja ne voivat myös näkyä kolmansien tahojen sivuilla. Palveluntarjoaja pidättää itselleen oikeuden hylätä mitä tahansa arvostelua/palautetta ja milloin tahansa poistaa/estää näkymästä Käyttäjän jättämää arvostelua/palautetta Palveluntarjoajan oman harkintansa mukaan ja kertomatta syitä.

2.5. Palveluntarjoaja pidättää itselleen oikeuden rajoittaa oman harkintansa mukaan käyttäjätilin kautta toteutettavaa Käyttäjän pääsyä Palveluun tai sen tiettyihin osiin, sikäli se on teknisesti toteutettavissa, taikka kokonaan lukita käyttäjätili, jos näitä Ehtoja on rikottu useampaan kertaan, tai tehdä Käyttäjän suhteen muita toimenpiteitä lainvaatimusten tai kolmannen osapuolen oikeutettujen etujen toteuttamiseksi.

2.6. Kuljetuksen tai muiden palvelujen huippukysynnän aikaan, mukaan lukien juhla-aattoina, joukkotilaisuuksien päivinä sekä muissa tilanteissa, Palvelun yhteistyökumppaneiden taksat saattavat olla korotettu. Hintojen korotuksesta Palveluntarjoaja tiedottaa julkaisemalla ilmoituksen sivustossa tai muilla Palveluntarjoajan oman harkintansa mukaisin keinoin, kuten lähettämällä tekstiviestin.

2.7. Matkustajien ja matkatavaran kuljetuspalvelut Economy-, Comfort-, Business- ja muissa Palvelun esittämissä luokissa toteutetaan eri luokkien autoilla. Auto luokitellaan automaattisesti sen tiedon perusteella, mitä Palvelun yhteistyökumppanit antoivat auton ominaisuuksista.

2.8 Jos Palvelu tukee matkojen tilausta etukäteen (jäljempänä — “tuleva matka”) erityisien palvelun hintojen mukaan, tilaus on saatavilla Palvelukumppanin vahvistusta varten lähempänä Käyttäjän määrittelemää tilauksessa aikaa (aikaisintaan 30 minuuttia ennen matkan alkamista). Matkan hintaa on määritetty ja merkitty Palvelussa tilauksen ulkoasun hetkellä. Hinta voi muuttua Palvelun verkkosivustolla luetelluissa tapauksissa (https://yango.com).

2.9. Taksiliike perii Käyttäjältä peruutusmaksun, mikäli peruutus on tapahtunut sen jälkeen kun auto on tullut Käyttäjän määräämään paikkaan. Ko. maksun suuruus määräytyy samalla tavalla kuin matkan/palvelun hinta taksan mukaisesti siltä ajalta, mikä alkaa auton tullessa tilatulle paikalle, tai siitä kellonajasta, mikä oli taksiliikkeen toimesta ilmoitettu Käyttäjälle hänen tilaamansa taksikuljetuspalvelun/Käyttäjän paketin toimituspalvelun suhteen (riippuen siitä, kumpi näistä tulee myöhemmin), ja päättyy, kun Käyttäjä on peruuttanut matkan/palvelun. Käyttäjä peruuttaa matkan/palvelun lähettämällä taksiliikkeelle ilmoituksen Palvelun kautta. Käyttäjää, joka ei ole noussut taksiliikkeen lähettämän auton kyytiin kymmenen (10) minuutin kuluessa, tilatun taksan mukaista maksutonta odotusaikaa sisältäen, katsotaan peruuttaneeksi matkan/palvelun, ellei muuta ole määrätty ko. taksiliikkeen käyttöehdoissa tai Käyttäjän ja taksiliikkeen edustajan/kuljettajan välisellä sopimisella. Käyttäjän peruuttaessa matkan lentokentältä, peruutusmaksun suuruus lasketaan edellämainitulla menettelyllä sekä peritään lisä kaupungin ulkopuolelle lähdöstä.

2.10. Riippuen Käyttäjän sijainnista ja hänen sijainnissaan saatavilla olevista ajoneuvoista Käyttäjälle voidaan ehdottaa, että hän tilaa Kuljetuspalvelun käyttämällä kauemmassa paikassa olevaa ajoneuvoa ja maksamalla lisämaksun (Maksullinen toimitus). Sellaisen maksullisen toimituksen hinta lasketaan perustuen (1) asianmukaisen ajoneuvon ja Käyttäjän sijainnin väliseen välimatkaan ja (2) aikaan, jota tarvitaan, että sellainen ajoneuvo ajaisi tämän välimatkan. Käyttäjä voi hyväksyä tai hylätä Maksullisen toimitusehdotuksen oman harkintansa mukaan painamalla asianmukaista painiketta Yango- mobiilisovelluksessa. Mikäli Maksullinen toimitusehdotus on hyväksytty, Maksullisen toimitusehdotuksen hinta lisätään Kuljetuspalvelun hintaan. Kun Maksullisen toimituksen sisältävä tilaus on hyväksytty, Käyttäjälle annetaan määräaika tilauksen maksuttomalle peruutukselle (Maksuttoman peruutuksen määräaika). Maksuttoman peruutuksen määräaika lasketaan kutakin tilausta varten ja siitä ilmoitetaan Käyttäjälle Yango-mobiilisovelluksessa. Mikäli Käyttäjä päättää peruuttaa tilauksen Maksuttoman peruutuksen määräajan päätyttyä (myöhäinen peruutus), Käyttäjältä veloitetaan Maksullisen toimituksen koko hinta (koskee vain Kuljetuspalveluita, joista maksetaan pankkikortilla).

2.11. Käyttäjä antaa Palveluntarjoajalle suostumuksen Käyttäjän henkilötietojen käsittelyyn, siirtoon/luovutukseen Palveluntarjoajan yhteistyökumppaneiden käsiteltäviksi sekä Palveluntarjoajan yhteistyökumppaneiden toimesta tapahtuvaan henkilötietojen käsittelyyn Palvelun sisältämien palveluiden tuottamiseksi. Palvelua käyttäessä Käyttäjän henkilötietonsa siirretään:lle käsiteltäväksi tämän Tietoturvapolitiikassa määrättyjen ehtojen ja tarkoitusten mukaisesti, joihon voi tutustua osoitteessa (https://yango.com/legal/yango_privacy_notice).

2.12. Jos Käyttäjä tilaa toimituspalvelut Palveluntarjoajan yhteistyökumppaneilta, hän sitoutuu olemaan toimittamatta seuraavia tuotteita:

  • kädessä pidettävät taisteluaseet, ei-sotilaalliset aseet ja virka-aseet, ampumatarvikkeet, varaosat ja komponentit, urheilujouset ja varsijouset, aseet, jotka ovat suunniteltu valo-, savu- ja äänisignaaleja varten, sähköaseet, sähköshokkilaitteet ja kipinäpurkaimet, teräaseet, ryhmysauvat, nyrkkiraudat, heittotähdit, rautatangot, bumerangit ja muut sopeutetut esineet lyömiseen, murskaamiseen, heittämiseen, lävistykseen ja leikkaamiseen, paitsi urheiluvälineet, erityiset kaksikäyttöiset tekniset laitteet ja komponentit;
  • huumausaineet, psykotrooppiset aineet, esiasteet ja niiden analogit;
  • ydinmateriaalit, radioaktiiviset, superpotentiaaliset, syövyttävät, räjähtävät ja syttyvät aineet, polttoaineet, pyrotekniset aineet ja niihin liittyvät esineet sekä muut vaaralliset aineet;
  • myrkyt, myrkylliset eläimet, myrkylliset aineet, myrkylliset kasvit ja myrkyllisten kasvien siemenet;
  • kansallinen valuutta ja ulkomaan valuutta;
  • painetut julkaisut, graafiset materiaalit, elokuva-, valokuva-, ääni- ja videomateriaalit, jotka sisältävät perustuslain mukaisen väkivaltaisen muutoksen propagandaa tai edistämistä, kansallisen turvallisuuden tuhoamista, sotaa, sosiaalista, rodullista, kansallista, uskonnollista, luokka- ja klaanityylitystä, julmuutta, väkivalta ja pornografia;
  • pilaantuvat elintarvikkeet ilman erityispakkausta;
  • esineet ja aineet, jotka luonteeltaan tai pakkaamisesta johtuen voivat olla vaaraksi yleisölle, voivat saastuttaa tai vahingoittaa (tuhota) muita tavaroita, ympäröiviä ihmisiä tai esineitä;
  • eläimet ja kasvit, biologiset materiaalit;
  • esineet, jotka edellyttävät erityisvarustetun ajoneuvon kuljetusta, mukaan lukien elintarvikkeet;
  • nesteet avoimissa astioissa;
  • ylisuuret tavarat, joiden kokonaispituus, -leveys (kaksi halkaisijaa tai akseli telan pohjassa) ja korkeusmitat (erityisiä poikkeuksia lukuun ottamatta) ylittävät 150 cm; pitkät tavarat yli 150 cm; siirrettyjen tavaroiden paino saa olla enintään 20 kg;
  • särkyvät tavarat ilman erityispakkauksia;
  • muut tavarat, joiden jakelu on kielletty tai rajoitettu toimituspalvelun tarjoajamaan alueella.

Palveluntarjoajan yhteistyökumppanit voivat asettaa muita rajoituksia toimitettaville tuotteille.

Palveluntarjoajan yhteistyökumppanit eivät tarjoa postipalveluja eivätkä vastaanota postia (lähetetty kirjeenvaihto, postipaketit, kontit, painetut julkaisut asiaankuuluvissa pakkauksissa) jakeluun.

Kuljettaja, joka toimii Palveluntarjoajan yhteistyökumppanin edustajana, voi laatia kuljetusasiakirjan Käyttäjän kanssa tai hän voi tehdä sopimuksen olla tekemättä kuljetusasiakirjaa.

Käyttäjä on tietoinen ja vahvistaa, että jos hän ei täytä yllä olevia toimitettavia tavaroita koskevia vaatimuksia, Käyttäjä on yksin vastuussa kaikista kielteisistä vaikutuksista, joita voi ilmetä, kun Palveluntarjoajan yhteistyökumppani tarjoaa toimituspalveluita. Samanaikaisesti Palveluntarjoajan yhteistyökumppani voi kieltää toimituspalvelun Käyttäjälle, jos Palveluntarjoajan yhteistyökumppani / Palveluntarjoajan yhteistyökumppanin edustajat löytävät toimittamattomia tuotteita.

2.13. Käyttäjä hyväksyy täten ja hyväksyy, että laitonta sisältöä ei suvaita jaettavaksi Tango App\Yango-alustalla. Jos käyttäjä havaitsee laitonta sisältöä Tango-alustalla sekä muissa tapauksissa, jotka on kuvattu Theyango-valitusten Käsittelysäännöissä https://yango.com/legal/complainthandling ilmoitus\valitus toimitetaan Yango-valitusten ja ilmoitusten käsittelyjärjestelmän kautta osoitteessa https://yango.com/legal/submissionform.

2.14. Jos palvelu tukee ominaisuutta, jonka avulla käyttäjä voi lisätä (enintään 50%.) tai vähentää (enintään 20%.) tiettyjen palveluhintojen hinta ja tehdäkseen tilauksia tällaisella muutetulla hinnalla tilaus on palvelukumppanin saatavilla, joka joko vahvistaa tai hylkää tilauksen oman harkintansa mukaan. Jos haluat ehdottaa edellä määritettyä muuttunutta hintaa, käyttäjän on asetettava se mobiilisovelluksessa ennen tilauksen tekemistä.

3. Kuljetuksen ja muiden palveluiden, mukaan lukien toimituspalveluiden etämaksaminen

3.1. Käyttäjä voi maksaa Palvelun kautta tehdyn tietopyyntönsä mukaisesti toteutetun taksikuljetuksen tai muiden palveluiden seuraavasti:

3.1.1. Suoraan taksiliikkeelle (mm. käteisellä tai muilla mahdollisilla taksiliikkeen hyväksymillä maksuvälineillä, jäljempänä Käteinen näissä Ehdoissa sekä Palvelun käyttöliittymässä). Ko. maksutapaa käytetään ilman, että Palveluntarjoaja on mukana, eikä sitä säädellä näissä Ehdoissa. Mainittua maksutapaa voidaan rajoittaa toimituspalveluille.

3.1.2. Käyttäjän käytettävissä olevana maksuvälineenä voi olla etämaksaminen tallennetulla kortilla, jäljempänä kortimaksu, ks. k. 3.2 näistä Ehdoista, jolloin Palveluntarjoaja toimii ko. taksiliikkeen toimeksiannosta tai muilla perustein, käyttäen maksuoperaattoria tai muuta sähköisen rahaliikenteen operaattoria, ja Palveluntarjoaja on tällöin maksunsaaja taksilpalvelun välittäjänä tai muuna maksuliikenteen toimijana. Palveluntarjoaja ei takaa sitä, että etämaksaminen -ominaisuuden toteuttamisessa Palvelun toiminta on häiriötöntä ja virheetöntä.

Käyttäjän oleskelualueesta riippuen etämaksaminen voi tapahtua ilman Palveluntarjoajan osallistumista maksunsaajana tai käyttäen Palveluntarjoajaa muuna maksuliikenteen toimijana tai tiedonvaihtoon ja tietokantojen yhteiskäyttöön osallistujana.

Käyttäjä valitsee maksuvälineen Palvelun käyttöliittymässä. Kuitenkin jos mistä tahansa syystä etämaksaminen ei ole toteutettavissa, myös jos ko. toiminnon käyttö on tilapäisesti estynyt, tallennetulla kortilla maksaminen on tilapäisesti tai vakinaisesti pois käytöstä tai tallennetulla kortilla ei ole riiittävästi katetta, niin Käyttäjä on velvollinen maksamaan Käteisellä.

Etämaksun yhteydessä voidaan kuljetuksen tai muun palvelun hinta veloittaa joko kerrallaan tai useammassa palvelun osakohtaisessa erässä. Tällöin etämaksua voidaan hoitaa millä tahansa mainituista maksutavoista matkan/palvelun aikana tai matkan/palvelun päättyessä.

Etämaksua suorittaessa Käyttäjä voi kuljetusmaksun tai muun palvlumaksun päälle tehdä kortilla oman harkintansa mukaan myös lisämaksun taksiliikkeelle prosenttisuhteessa maksettavan kuljetuspalvelun tai muun palvelun hintaan, jäljempänä näissä Ehdoissa ja Palvelun käyttöliittymässä Juomaraha.

3.2. Käyttäjä syöttää Tallennetun maksukortin tiedot Palvelun käyttöliittymässä seuraavasti:

  • maksukortin numero
  • kortin voimassaoloaika
  • tarkistusnumero

Jos maksukortin tiedot ovat oikein, voimassa ja sen käyttö on Palvelun puitteissa teknisesti mahdollista, niin ko. kortista tulee Tallennettu kortti ja sitä voi käyttää etämaksamisessa, ks. kohta 3.1.2. Kaikki Takkennetut Kortit näkyvät Palvelun käyttöliittymässä, ja käytön helpottamiseksi näkyvissä on Tallennetun kortin numeron 4 viimeistä numeroa.

3.3. Lisätessä Tallennettua korttia ja myös valitessa etämaksamista tietyn matkan maksuvälineeksi, Käyttäjän kortilta vähennetään enintään Euro 1,1 tai muu summa Käyttäjän oleskelualueen valuutassa, mikä tehdään Tallennetun kortin tietojen oikeiksi ja voimassaoleviksi todentamiseksi. Ko. tilitapahtuman onnistuttua ko. summa palautetaan Käyttäjälle. Ko. maksun hylkääntyminen tarkoittaa sitä, että ko. Tallennettua korttia ei voi lisätä ja/tai kortilla maksaminen -toiminto ei ole käytettävissä vastaavasti.

3.4. Tallennettua korttia lisättäessä ja myös millon tahansa kortin lisättyä Käyttäjällä on mahdollisuus Palvelun kautta määrätä ja/tai muuttaa Juomarahan oletussuuruus. Käyttäjä voi myös muuttaa Juomarahan määrän Palvelun käyttöliittymän kautta kullekin matkalle/palvelulle ko. Matkan/palvelun päätyttyä.

3.5. Juomaraha oletuksen mukaisessa määrässä tai Käyttäjän erikseen ko. Matkalle/palvelulle määräämässä määrässä veloitetaan Tallennetulta kortilta, jos 30 minuutin kuluessa matkan/palvelun päätyttyä Käyttäjä antoi sille myönteisen arvostelun eli 4 tai 5 tähteä, ja painoi Valmis -painikkeen Palvelun käyttöliittymässä, tai ei antanut myönteistä eikä kielteistä arvostelua eli ei syöttänyt tähtien lukumäärää ja painoi Valmis -painikkeen.

3.6. Jos 30 minuutin kuluessa matkan/palvelun päätyttyä Käyttäjä antoi sille kielteisen arvostelun eli 1 tai 3 tähteä, ja painoi Valmis -painikkeen Palvelun käyttöliittymässä, ei Juomarahaa veloiteta Tallennetulta kortilta.

3.7. Jos 30 minuutin kuluessa matkan/palvelun päätyttyä Käyttäjä ei ole painanut Valmis -painiketta, Juomarahan oletuksen mukaisessa määrässa tai Käyttäjän määräämänä erikseen ko. Matkalle/palvelulle varataan Tallennetulta kortilta 24 tunnin ajaksi, jonka kuluessa Käyttäjällä on mahdollisuus muuttaa Juomarahan määrää tälle matkalle/palvelulle isommaksi tai pienemäksi. Em. ajan kuluttua Juomaraha vähennetään kortilta Käyttäjän määräämän suuruisena eli oletuksen mukaisessa määrässä tai ko. Matkalle/palvelulle määrättynä.

3.8. Käyttäjän suoritettava etämaksu toteutetaan käyttäen maksuoperaattoria tai sähköisen rahaliikenteen operaattoria, ja maksamiseen sovelletaan kansainvälisten maksujärjestelmien, pankkien, mm. Tallennetun kortin myöntäneen pankin, ja muiden maksuliikenteen toimijoiden sääntöjä.

3.9. Omia tietojaan syöttäessä kohdan 3.2 mukaisesti ja Tallennettua korttia jatkossa käytettäessä Käyttäjä vakuuttaa ja vahvistaa sen, että maksukortista annetut tiedot ovat oikeat ja kattavat, kortti on voimassa ja myönnetty hänen nimellään, sekä sen, että hän noudattaa kansainvälisten maksujärjestelmien sääntöjä ja Tallennetun kortin myöntäneen pankin vaatimuksia, mukaan lukien kortilla maksamista koskevat vaatimukset.

3.10. Käyttäjä ymmärtää ja hyväksyy sen, että kaikkia Palvelun puitteissa Käyttäjän tunnistettua puhelinnumeroa käyttäen tehtyjä toimenpiteitä, mm. etämaksamista Tallennetulla kortilla, katsotaan Käyttäjän tekemiksi toimenpiteiksi.

3.11. Mikäli Käyttäjä ei hyväksy tapahtunutta etämaksua ja/tai sen suuruutta sekä myös Palvelussa tapahtuvasta Tallennetun kortin käytöstä aiheutuvissa muissa asioissa Käyttäjä voi ottaa yhteyttä Palveluntarjoajan Palvelussa maintulla puhelinnumerolla ja/tai tukipalvelun/yhteydenottopyynnön lomakkeen kautta 14 päivän kuluessa siitä, kun korttimaksu on suoritettu, tai siitä, kun muut yhteydenottopyynnön syynä olevat toimenpiteet tai tapahtumat ovat toteutuneet.

Jos ko. yhteydenoton syyt tarkastettua Palveluntarjoaja tekee päätöksen etämaksun summan kokonaisesta tai osittaisesta palauttamisesta, ko. palautus tehdään sille pankkitilille, johon maksukortti on sidottu. Rahanpalautus tehdään käyttäen maksuoperaattoria tai sähköisen rahaliikenteen operaattoria, ja maksamiseen sovelletaan kansainvälisten maksujärjestelmien, pankkien, mm. Tallennetun kortin myöntäneen pankin, ja muiden maksuliikenteen toimijoiden sääntöjä. Tilanteissa, kun Palveluntarjoaja ei ole Tallennettun korttiin liittyvän maksuliikenteen toimija, voi Palveluntarjoaja toimia välittäjätahona, joka siirtää em. aiheiset Käyttäjien yhteydenottopyynnöt taksiliikkeille, taksikeskuksille tai muulle taholle, joka on maksunsaajana edellämainituissa Tallennetun kortin maksutapahtumissa.

3.12. Palveluntarjoaja pidättää itselleen oikeuden vaatia Käyttäjää milloin tahansa osoittamaan oikeiksi Palvelun kautta esitettyjä tietoja, mm. Tallennetun kortin tietoja, ja pyytää tästä johtuen myös todentavia asiakirjoja, mm. henkilöllisyystodistuksia, joita esittämättä jättämistä voidaan Palveluntarjoajan harkintansa mukaan rinnastaa epäluotettavan tiedon antamiseen, mikä saattaa johtaa näiden Ehtojen kohdassa 2.5 tarkoitettuihin seurauksiin.

3.13. Tässä osassa taksikuljetuspalvelun tai muiden palveluiden, mukaan lukien toimituspalveluiden, maksamisen ehdoista ja menettelyistä annettuja lausekkeita ei sovelleta, kun ko. maksun suorittaa Käyttäjän puolesta kolmas henkilö Palveluntarjoajan ja tämän kolmannen henkilön välisen erillisen sopimuksen mukaisesti.

4. Markkinointietujen ja kampanjoiden ehdot ja rajoitukset

Yangon mainoksiin ja kampanjoihin sovelletaan aina niiden yhteydessä esitettyjä ehtoja ja rajoituksia. Lisäksi kuhunkin mainokseen tai kampanjaan sovelletaan sitä koskevia ehtoja ja rajoituksia, jotka on esitetty osoitteessa https://yango.com/legal/fi.

5. “Yhteistili” -toiminto

5.1. Käyttäjällä on mahdollisuus luoda yhteistili Yango -sovelluksessa, eli mahdollisuus käyttää palvelua usean Käyttäjän kanssa yhteiseltä tililtä sekä maksaa matkustajien ja matkatavaroiden kuljetuksesta tai muista palveluista sen Käyttäjän pankkikortilla, joka on luonut yhteistilin.

5.2. Yhteisen tilin luomiseksi Käyttäjän on määritettävä seuraavat tiedot:

  • Käyttäjän puhelinnumero;
  • Sähköpostiosoite;
  • Yhteistilin jäsenten (Lisäkäyttäjät) puhelinnumerot;
  • Tallennetun pankkikortin tiedot.

Käyttäjä voi tarvittaessa määrittää muita tietoja.

5.3. "Yhteistili" -toiminnon puitteissa Käyttäjä saa mahdollisuuden luoda seuraavanlaisia yhteistilejä:

5.3.1. perhetili;

5.3.2. yritystili.

5.4. Perhetilillä voi olla enintään neljä (4) Käyttäjää.

5.5. Yritystilillä voi olla enintään 20 (kaksikymmentä) Käyttäjää. Käyttäjälle voidaan tarjota lisätoimintoja ja -palveluja maksua vastaan.

5.6. "Yhteistili" -toiminnon käyttämiseksi tilin jäsenten, joiden puhelinnumerot Käyttäjä on määrittänyt näiden Ehtojen kohdan 5.2 mukaisesti (Lisäkäyttäjät), on asennettava Yango -sovellus.

5.7. Kun jäsen (Lisäkäyttäjä) on tekemässä tilausta matkustajien ja matkatavaroiden kuljetuspalvelusta, jäsenen on ilmoitettava Palvelussa, että Palvelun käyttö (Maksutapa) suoritetaan "Yhteistili" -toiminnon avulla.

5.8. Käyttäjä sitoutuu tutustuttamaan yhteistilin jäsenet "Yhteistili" -toiminnon käyttöehtoihin sekä hankkimaan osallistujien suostumuksen "Yhteistili" -toiminnon käyttämisen edellyttämien teknisten ja muiden viestien vastaanottamiseen.

5.9. Käyttäjä hyväksyy ja on vastuussa kaikista Lisäkäyttäjien matkojen kustannuksista. Lisäkäyttäjillä tarkoitetaan jäseniä, joiden puhelinnumerot Käyttäjä on määrittänyt Yhteistilille.

6. Palveluntarjoaja voi milloin tahansa muuttaa näitä Ehtoja Käyttäjää tiedottamatta, ja voi milloin tahansa muuttaa Säätelevien asiakirjojen ehtoja Käyttäjää tiedottamatta. Voimassaoleva versio Ehdoista on osoitteessa https://yango.com/legal/yango_termsofuse. Riski jäädä tutustumatta uuteen versioon Ehdoista ja Säätelevista asiakirjoista jää Käyttäjälle, ja Palvelun käytön jatkamista Ehtojen tai Säätelevien asiakirjojen muuttumisen jälkeen katsotaan näiden uuden version hyväksymiseksi.

7. Palveluntarjoajan osoite- ja yhteystiedot

Ridetech International B.V. (registration number 64591069)

Private Limited Liability Company

Schiphol Boulevard 291, 1118 BH Schiphol, the Netherlands

tel.: +31(0)202066970 / +31(0)202066971 / +31(0)623505401

fax: +31(0)204466372

e-mail: support@yango.com

Julkaisupäivä: 06.07.2023

Nykyinen versio on saatavilla osoitteessa:: https://yango.com/legal/yango_termsofuse/20072022

Nykyinen versio on saatavilla osoitteessa:: https://yango.com/legal/yango_termsofuse/06072022

Terms of Use of Yango

 

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in Angola.

1.2. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms and provisions of regulatory documents - regulatory documents – License to Use Search Engine and Privacy Policy (hereinafter referred to as Regulatory Documents), in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms and/or Regulatory Documents, the User may not use the Service. Rules of Referral Programme for users are posted at https://yango.com/legal/an.

1.3. The Company may, after prior notice and consent from the User, amend provisions hereof, and may, under the same conditions, amend provisions of the Regulatory Documents. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The Company can provide the User with a translation of these Terms from English into other languages. However, in the event of a conflict between the Terms in English and its translation, only the English version of the Terms shall be legally binding.

1.4. The User can withdraw from these Terms at any time by deleting the Program from the memory of the User’s mobile device.

1.5. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Services) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.6. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.7. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.8. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services.

1.9. By using the Service, the User consents to receive promotional messages including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

 

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use, free of charge, for an indefinite time period.

2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the transportation providers in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.

2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason. Through the functionality of the Service, the User may also access the aggregated information about the ratings made by the Driver, which is calculated based on the average of the last 40 rides’ ratings. Additional information about the functionality is available via the link - https://yango.com/pt_ao/lp/index

2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as the Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. If the Service supports the feature allowing the User to increase (by 50% max.) or decrease (by 20% max.) the price of certain Service tariffs and to make orders with such altered price the order will be available for the Service partner who will either confirm or decline the order at his own discretion. To suggest an altered price as specified above the User will have to set it in the mobile application before placing the order.

2.10. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.11. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation providers), and to process personal information for Company’s partners to provide services to the User in the Service. When the User turns to the Service, his/her personal information is transmitted to be processed under the terms and for the purposes determined in the Privacy Policy of available at: (https://yango.com/legal/yango_privacy_notice).

2.12. If the User orders delivery services from the Company’s partners, he or she undertakes not to hand over for the delivery the following items:

  • hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
  • narcotic drugs, psychotropic substances, precursors and their analogs;
  • nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
  • poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
  • the national currency and foreign currency;
  • printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
  • perishable food without special package;
  • items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles to be transported, including foodstuff;
  • liquids in open containers;
  • space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
  • fragile items without special packaging;
  • any other items, which distribution is prohibited or limited in the territory of country of delivery service provision.

The Company’s partners may set other limits on items to be delivered.

The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provide delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.

 

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).

3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with the Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to RUB 5 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact the Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, the Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If the Company is not a party to settlements made via the Linked Card, the Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. The Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if the Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract the Company signed with such third party.

 

4. Governing law and dispute resolution

4.1. These Terms of Use and any non-contractual obligations arising out of or in connection with these Terms of Use shall be governed by and construed in accordance with the laws of England and Wales without regard to the conflict of law provisions.

4.2. Any dispute, difference, controversy or claim arising out of or in connection with this these Terms of Use, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat of arbitration shall be Dubai, United Arab Emirates. The language to be used in the arbitration shall be English.

 

5. Details of RideTechnology Global FZ-LLC

Free Zone Limited Liability Company. (license number 101640)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail: support@yango.com

Date of publication: 19.12.2023

Previous version of the document:https://yango.com/legal/yango_termsofuse/31082023

Previous version of the document:https://yango.com/legal/yango_termsofuse/15062023

Previous version of the document:https://yango.com/legal/yango_termsofuse/22082022

Previous version of the document:https://yango.com/legal/yango_termsofuse/20072022

Previous version of the document: https://yango.com/legal/yango_termsofuse/08042022

Termos de Uso da Yango

 

1. Disposições Gerais

1.1. Os Presentes Termos (doravante designados Termos) constituem uma oferta da RideTechnology Global FZ-LLC (doravante designada Empresa) a um utilizador da Internet (doravante designado Utilizador) para utilizar o serviço da Yango (doravante designado Serviço) em Angola.

1.2. Ao começar a usar o Serviço/as suas determinadas funções, considera-se que o Utilizador aceitou os presentes Termos e as disposições dos documentos regulamentares - documentos regulamentares - Licença de uso do mecanismo de pesquisae Política de privacidade (doravante designados Documentos regulamentares), na íntegra, sem reservas e excepções. Se o Utilizador discordar de quaisquer disposições dos Termos e/ou Documentos regulamentares, o Utilizador não poderá usar o Serviço.As regras do Programa de referência para usuários são publicadas em https://yango.com/legal/an.

1.3. A Empresa pode, após aviso prévio e consentimento do Utilizador, alterar as disposições do presente instrumento, e a pode, nas mesmas condições, alterar as disposições dos Documentos Regulamentares. A versão actual do presente instrumento está disponível em: https://yango.com/legal/yango_termsofuse. A Empresa pode fornecer ao Utilizador uma tradução destes Termos do inglês para outros idiomas. No entanto, em caso de conflito entre os Termos em inglês e a sua tradução, apenas a versão em inglês dos Termos será juridicamente vinculativa.

1.4. O Utilizador pode rescindir os presentes Termos a qualquer momento, eliminando o Programa da memória do dispositivo móvel do Utilizador.

1.5. O Serviço permite que o Utilizador coloque informação, sem encargos, sobre a procura potencial do Utilizador por serviços de transporte de passageiros e bagagens ou outros serviços, incluindo serviços de entrega (se disponíveis no país através dos Serviços) de fornecedores de transporte disponíveis, veja ofertas de organizações de prestação de serviços nos referidos campos, e pesquisar tais ofertas utilizando os parâmetros definidos pelo Utilizador. Todas as funções actualmente disponíveis do Serviço, juntamente com quaisquer desenvolvimentos e/ou funções recém-adicionadas, estão sujeitas aos presentes Termos.

RECONHECE QUE A EMPRESA NÃO FORNECE SERVIÇOS DE TRANSPORTE OU FUNCIONA COMO TRANSPORTADOR E QUE TODOS TAIS SERVIÇOS DE TRANSPORTE SÃO FORNECIDOS POR TERCEIROS – PRESTADORES DE TRANSPORTE, QUE NÃO SÃO EMPREGADOS PELA EMPRESA OU QUALQUER DAS SUAS AFILIADAS. AS RELAÇÕES ENTRE SI E OS PRESTADORES DE TRANSPORTE NA AQUISIÇÃO DE SERVIÇOS SÃO REGULADAS POR ACORDOS RESPECTIVOS ENTRE SI E O PRESTADOR DE TRANSPORTE, A EMPRESA NÃO É PARTE DESSES ACORDOS.

1.6. Dependendo da região do Utilizador, qualquer ou todas as funções do Serviço podem ser inacessíveis ou limitadas. As funções são consideradas inacessíveis (limitadas) para o Utilizador de uma determinada região, se tal Utilizador não puder usá-las explicitamente. É proibido aplicar quaisquer métodos técnicos e baseados em software para contornar essas limitações. As disposições aqui contidas que regem as funções do Serviço inacessíveis (limitadas) para o Utilizador serão aplicadas até que tais funções se tornem explicitamente acessíveis para o Utilizador. As informações sobre a acessibilidade das funções do Serviço numa determinada região serão fornecidas ao Utilizador mediante solicitação enviada à Empresa.

1.7. Para evitar dúvidas, a Empresa não presta serviços de transporte de passageiros e bagagens ou outros serviços, incluindo serviços de entrega e serviços de help desk.

1.8. Todas as conversas que o Utilizador mantém com a equipa de apoio e motoristas dos transportadores – parceiros do Serviço podem ser gravadas para controlo de qualidade e melhoria dos serviços.

1.9. Ao usar o Serviço, o Utilizador consente em receber mensagens promocionais, incluindo emails e mensagens. O Utilizador pode cancelar a assinatura de mensagens promocionais usando funções respectivas do Serviço ou seguindo as instruções especificadas numa mensagem promocional recebida.

 

2. Uso do Serviço. Determinadas Funções do Serviço

2.1. O Serviço é fornecido ao Utilizador para uso pessoal não comercial, livre de encargos, por tempo indeterminado.

2.2. As informações sobre serviços de transporte de passageiros e bagagens ou outros serviços (doravante designados Informações) são fornecidas por terceiros (parceiros) - fornecedores de transporte. A lista de parceiros está disponível em https://yango.com/partners. Para mais informações sobre os serviços oferecidos (incluindo disponibilidade de ponto de acesso Wi-Fi na cabina, foto/vídeo vigilância na cabina pelo parceiro da Empresa, e outras informações), o Utilizador poderá entrar em contacto com os parceiros do Serviço - transportadores ou fornecer os seus dados de contacto através das funções do Serviço para que os parceiros do Serviço contactem o Utilizador de forma independente e forneçam informações sobre os serviços oferecidos.

2.3. A Empresa não se responsabiliza pelo conteúdo e/ou relevância das informações fornecidas pelos parceiros do Serviço - transportadores, incluindo informações sobre o custo e a disponibilidade actual dos benefícios dos transportadores. O Utilizador deverá discutir de forma independente (sem a participação da Empresa) a aquisição de serviços com os transportadores de acordo com as regras dos parceiros sobre a prestação de serviços. A Empresa não se responsabiliza por transacções financeiras e outras efectuadas pelo Utilizador e pelos transportadores e por quaisquer consequências da aquisição dos serviços dos transportadores pelo Utilizador.

2.4. O Utilizador poderá aceder às funções de avaliação dos serviços dos parceiros do Serviço - transportadores e comentar/deixar feedback sobre o Serviço e/ou serviços dos transportadores. As avaliações e comentários dos utilizadores são publicados no website do Serviço e podem estar disponíveis em websites de terceiros. A Empresa reserva-se o direito de recusar a publicar quaisquer avaliações/comentários e excluir/bloquear, a qualquer momento, qualquer avaliação/comentários que o Utilizador publicou, a seu critério e sem dar qualquer motivo.

2.5. A Empresa reserva-se o direito, a seu próprio critério, de limitar o acesso do utilizador ao Serviço (ou a determinadas funções do Serviço, se tecnologicamente viável) usando a conta do Utilizador ou bloqueando toda a conta do Utilizador após múltiplas violações deste, ou tomar quaisquer outras medidas contra o Utilizador para respeitar requisitos legais ou direitos de terceiros e interesses legítimos.

2.6. Quando a procura por transporte ou outros serviços é maior (incluindo dias antes de feriados, dias de eventos de massa e outros casos), as tarifas dos parceiros de serviço podem ser aumentadas. A Empresa informa sobre tarifas mais altas publicando o aviso respectivo no website do Serviço https://yango.com ou de outra forma que a Empresa considere adequada, entre outras, enviando uma mensagem informativa para o número de telemóvel do Utilizador ou via aplicação móvel.

2.7. Os serviços de transporte de passageiros e bagagens de acordo com as tarifas disponíveis no Serviço são prestados por diferentes tipos de veículos. Os veículos são classificados automaticamente com base nos dados de desempenho do veículo fornecidos pelos parceiros do Serviço.

2.8. Se o Serviço permitir o pedido de viagens com antecedência (doravante designadas, "pré-pedidos de viagem") em determinadas tarifas do Serviço, o pedido estará disponível para o parceiro do Serviço confirmar próximo do horário especificado pelo Utilizador no pedido (não antes de 30 minutos do início da viagem com pré-pedido). O custo da viagem com pré-pedido será calculado e indicado no Serviço quando a viagem for solicitada. O preço pode mudar devidas às circunstâncias listadas no website do Serviço https://yango.com.

2.9. Se o Serviço oferecer suporte ao recurso que permite ao Utilizador aumentar (em 50% no máximo) ou diminuir (em 20% no máximo) o preço de determinadas tarifas do Serviço e fazer pedidos com esse preço alterado, o pedido estará disponível para o Parceiro do Serviço que confirmará ou recusará o pedido a seu próprio critério. Para sugerir um preço alterado conforme especificado acima, o Utilizador deverá defini-lo no aplicativo móvel antes de fazer o pedido.

2.10. Um transportador cobra taxas por uma viagem cancelada pelo Utilizador, se tal cancelamento ocorreu após a chegada do veículo ao local indicado pelo Utilizador. O valor dessas taxas é calculado da mesma forma que o custo da viagem/serviço de acordo com a tarifa por um período de tempo a partir da chegada do veículo ao local de recolha ou da hora de chegada especificada nas informações fornecidas pelo transportador ao Utilizador relativamente ao transporte solicitado pelo pedido do Utilizador/Utilizadores (o que ocorrer depois) até o Utilizador cancelar a viagem/serviço. O Utilizador deverá cancelar uma viagem/serviço enviando o aviso respectivo ao transportador através do Serviço. Considera-se que o Utilizador que não entrar num veículo servido pelo transportador no prazo de 10 (dez) minutos tendo em conta o tempo de espera gratuito especificado no respectivo tarifário é considerado como tendo cancelado uma viagem/serviço, salvo estipulação em contrário por regras ou acordos do transportador respectivo entre o Utilizador e um representante (motorista) do transportador. A taxa de cancelamento para viagens do aeroporto para a cidade é calculada de acordo com o descrito acima, mais uma taxa adicional cobrada para viagem fora da cidade de acordo com a tarifa.

2.11. O Utilizador autoriza a Empresa a processar informações pessoais (incluindo dados pessoais) do Utilizador do Serviço (Yango), transferir informações pessoais do Utilizador para parceiros da Empresa (transportadores) e processar informações pessoais para parceiros da Empresa para fornecer serviços ao Utilizador no Serviço. Quando o Utilizador recorre ao Serviço, as suas informações pessoais são transmitidas à para serem processadas nos termos e para os fins determinados na Política de Privacidade da disponível em: (https://yango.com/legal/yango_privacy_notice).

2.12. Se o Utilizador solicitar serviços de entrega a parceiros da Empresa, compromete-se a não entregar para as viagens os seguintes artigos:

  • armas de combate portátil, não militares e de serviço, munições, peças sobresselentes e componentes, arcos e bestas desportivas, armas projectadas para luz, fumo e sinais sonoros, armas eléctricas, dispositivos de electrochoque e ignição de faíscas, armas brancas, bastões, soqueiras, shurikens, galhos, bumerangues e outros itens modificados para golpear, esmagar, arremessar, perfurar e cortar, excepto para equipamentos desportivos, dispositivos e componentes técnicos especiais de dupla utilização;
  • estupefacientes, substâncias psicotrópicas, precursores e os seus análogos;
  • materiais nucleares, substâncias radioactivas, superpotentes, cáusticas, explosivas e inflamáveis, agentes de fogo, substâncias pirotécnicas e artigos relacionados e outras substâncias perigosas;
  • venenos, animais venenosos, substâncias venenosas, plantas venenosas e sementes de plantas venenosas;
  • a moeda nacional e a moeda estrangeira;
  • publicações impressas, materiais gráficos, filmes, fotos, materiais de áudio e vídeo contendo propaganda ou promoção de mudanças violentas da ordem constitucional, destruição da segurança nacional, guerra, superioridade social, racial, nacional, religiosa, de classe e clã, crueldade, violência e pornografia;
  • alimentos perecíveis sem embalagem especial;
  • artigos e substâncias que, pela sua natureza ou devido à sua embalagem, podem constituir um perigo para o público, podem contaminar ou danificar (destruir) outras cargas, pessoas circundantes ou artigos;
  • animais e plantas, materiais biológicos;
  • artigos que exijam o transporte de veículos especialmente equipados, incluindo alimentos;
  • líquidos em recipientes abertos;
  • artigos de consumo de espaço, cujo comprimento total, largura (dois diâmetros ou eixos na base do rolo) e dimensões de altura (sujeitas a isenções especiais) excedam 150 cm; artigos longos acima de 150 cm; o peso dos artigos transferidos não pode exceder 20 kg;
  • artigos frágeis sem embalagem especial;
  • quaisquer outros artigos cuja distribuição seja proibida ou limitada no território do país de prestação do serviço de entrega.

Os parceiros da Empresa podem estabelecer outros limites de artigos a serem entregues.

Os parceiros da Empresa não prestam quaisquer serviços postais e não aceitam envios postais (correspondência endereçada, encomendas postais, contentores, publicações impressas nas embalagens respectivas.

O Motorista, actuando como representante do parceiro da Empresa, pode preparar o documento de remessa com o Utilizador ou pode entrar em acordo para não concluir o documento de remessa.

O Utilizador tem conhecimento e confirma que, caso não cumpra os requisitos acima para artigos a serem entregues, o Utilizador é o único responsável por todos os efeitos negativos que possam ocorrer enquanto o parceiro da Empresa prestar serviços de entrega. Ao mesmo tempo, o parceiro de uma Empresa pode recusar serviços de entrega ao Utilizador, se o parceiro/representantes da Empresa do parceiro da Empresa descobrir quaisquer artigos não passíveis de entrega.

 

3. Função de Pagamento Sem Dinheiro para Serviços de Transporte de Passageiros e Bagagens e outros serviços

3.1. O Utilizador pode pagar pelos serviços de transporte de passageiros e bagagens fornecidos ao Utilizador de acordo com as informações sobre a procura potencial para o serviço respectivo que o Utilizador publicou através do Serviço:

3.1.1. Directamente a um transportador (entre outros, em dinheiro ou por qualquer outro meio estipulado pelo referido transportador, se houver, doravante designado nos presentes Termos e na interface do Serviço como Dinheiro). O referido pagamento será feito sem a participação da Empresa e não será regido pelos presentes Termos. A referida forma de pagamento pode ser restrita aos serviços de entrega (se tal função estiver disponível no país do Utilizador).

3.1.2. Se o pagamento sem numerário estiver disponível através dos Serviços no país do Utilizador, o Utilizador poderá aceder à função de pagamento sem numerário com um Cartão Bancário Associado (cl. 3.2 do presente instrumento); neste caso, a Empresa actua em nome do transportador respectivo ou de outra forma (inclusive directamente) com um processador de pagamento autorizado, processador de dinheiro electrónico ou qualquer outra parte nos acordos envolvidos que recebe pagamentos como agente do transportador ou de outra forma ( inclusive directamente) (doravante designados pagamentos sem numerário). A Empresa não garante que a operação do Serviço seja livre de erros e falhas para permitir pagamentos sem numerário.

Dependendo da região do utilizador, os pagamentos sem numerário podem ser efectuados sem que a Empresa actue como destinatário do pagamento ou com a Empresa envolvida como outra parte nos acordos ou na troca de informações.

O Utilizador deverá escolher a forma de pagamento respectiva na interface do Serviço. A este respeito, se for impossível efectuar pagamentos sem numerário por qualquer motivo (incluindo, mas não limitado a inacessibilidade técnica temporária desta função, impossibilidade temporária ou constante de fazer pagamentos sem numerário usando o Cartão Associado, fundos insuficientes no Cartão Associado, o Utilizador compromete-se a pagar em Dinheiro.

Para pagamentos sem numerário, é possível realizar uma transacção do custo total do transporte de passageiros e bagagem ou outro serviço e várias transacções de determinadas partes do custo do serviço. Os pagamentos sem numerário podem ser efectuados por qualquer um dos meios acima durante a viagem/serviço ou quando a viagem/serviço terminar.

No caso de pagamentos sem numerário, o Utilizador pode, juntamente com o pagamento do transporte de passageiros e bagagem ou outro serviço, efetuar um pagamento sem numerário adicional ao transportador como uma percentagem do custo do transporte pago de passageiros e bagagem ou outro serviço (doravante designadas nos presentes Termos e na interface do Serviço como Gorjetas) como considerar adequado.

3.2. O Utilizador deverá especificar o Cartão Bancário Associado na interface do Serviço, indicando os seguintes dados:

  • Número do cartão bancário
  • Válido até
  • Código de verificação

Se os dados do cartão bancário forem verdadeiros, válidos e for tecnicamente viável a utilização deste cartão no Serviço, o referido cartão bancário torna-se o Cartão Associado e pode ser utilizado para pagamentos sem numerário (cl. 3.1.2 do presente instrumento). Todos os Cartões Associados são exibidos na interface de Serviço; para conveniência do Utilizador, a interface exibe os 4 últimos dígitos do número do Cartão Associado.

3.3. Quando um Cartão Associado é adicionado e quando o Utilizador escolhe a função de pagamento sem numerário para uma determinada viagem/serviço, o valor limitado a 5 RUB (ou qualquer outro valor na moeda da região do Utilizador) será cobrado para confirmar que os dados do Cartão Associado são verdadeiros e válidos; se a transacção for efectuada com sucesso, o referido valor será reembolsado ao Utilizador. A não cobrança do referido valor significa a impossibilidade de adicionar este Cartão Associado e/ou a indisponibilidade da função de pagamento sem numerário, respectivamente.

3.4. Ao adicionar o Cartão Associado e a qualquer momento após a sua adição, o Utilizador pode definir e/ou alterar o montante padrão de Gorjetas através da interface do Serviço; o Utilizador pode alterar o montante de Gorjetas para uma determinada viagem/serviço na interface do Serviço, quando a viagem/serviço terminar.

3.5. As Gorjetas (no montante padrão ou no montante indicado especificamente pelo Utilizador para uma determinada viagem/serviço) serão cobradas do Cartão Associado, se o Utilizador, até 30 minutos após o término da viagem/serviço, atribuir uma classificação alta à viagem (4–5 estrelas) na interface do serviço e clicar em "Concluído" ou atribui uma classificação nem alta nem baixa à viagem/serviço (não especifica o número de estrelas) e clicar em "Concluído".

3.6. Se dentro de 30 minutos após o final da viagem/serviço o Utilizador atribuir uma classificação baixa à viagem/serviço (1–3 estrelas) na interface do Serviço e clicar em "Concluído", nenhuma gorjeta será cobrada do Cartão Associado.

3.7. Se dentro de 30 minutos após o final da viagem/serviço o Utilizador não clicar em "Concluído", o montante das Gorjetas (no montante padrão ou no montante indicado especificamente pelo Utilizador para determinada viagem/serviço) será bloqueada no Cartão Associado por 24 horas, durante o qual o Utilizador pode aumentar ou diminuir o montante das Gorjetas para esta viagem/serviço. Terminado o referido tempo, as Gorjetas serão cobradas no valor especificado pelo Utilizador (por defeito ou especificamente para esta viagem/serviço).

3.8. Os pagamentos sem numerário do Utilizador devem ser efectuados com um processador de pagamento autorizado ou processador de dinheiro electrónico envolvido e devem ser regidos por regras de sistemas de pagamento internacionais, bancos (incluindo o banco que emitiu o Cartão associado) e outras partes nas liquidações.

3.9. Ao indicar os seus detalhes de acordo com cl. 3.2 do presente instrumento e ainda utilizando o Cartão Associado, o Utilizador confirma e garante que indicou informações de confiança ​​e completas sobre o cartão bancário válido emitido em seu nome; cumpre as regras dos sistemas de pagamentos internacionais e os requisitos do banco emissor do Cartão Associado, entre outros, em relação ao procedimento de pagamentos sem numerário.

3.10. O Utilizador compreende e acorda que todas as acções realizadas no Serviço usando o número de telemóvel confirmado pelo Utilizador, entre outros, pagamentos sem numerário com o uso do Cartão Bancário Associado, são consideradas realizadas pelo Utilizador.

3.11. Caso o Utilizador não concorde com o facto e/ou o montante dos pagamentos sem numerário e tenha outras dúvidas sobre como utilizar o Cartão Associado no Serviço, poderá entrar em contacto com a Empresa pelos números de telefone especificados pelo Serviço e/ou através da interface de help desk (feedback) no prazo de 14 dias a partir da data de pagamentos sem numerário ou quaisquer outras acções ou eventos que motivaram o pedido.

Se, após a inspecção causada por tal pedido, a Empresa decidir reembolsar o montante do pagamento sem numerário, no todo ou em parte, o referido montante será reembolsado na conta bancária do cartão bancário com o qual o pagamento sem numerário foi efectuado. O reembolso deve ser efectuado com um processador de pagamento autorizado ou processador de dinheiro electrónico envolvido e regido por regras de sistemas de pagamento internacionais, bancos (incluindo o banco que emitiu o Cartão Associado) e outras partes nas liquidações. Se a Empresa não for parte das liquidações efectuadas por meio do Cartão Associado, a Empresa pode actuar como um órgão que transfere os pedidos dos utilizadores acima para transportadores, despachantes ou qualquer outra pessoa que receba pagamentos nas transacções acima com o Cartão Associado.

3.12. A Empresa reserva-se o direito de exigir a qualquer momento que o Utilizador confirme os dados que especificou no Serviço, incluindo os dados do Cartão Associado, e solicitar documentos comprovativos a este respeito (em particular, documentos de identidade); o não fornecimento desses documentos pode ser qualificado como fornecimento de informações não confiáveis ​​e ter implicações estipuladas na cl. 2.5 do presente instrumento, se a Empresa considerar conveniente.

3.13. As disposições sobre os termos e procedimentos de pagamento de transporte de passageiros e bagagem ou outros serviços, incluindo serviços de entrega, especificados nesta Secção não se aplicarão quando um terceiro pagar por tal transporte ou outros serviços em vez do Utilizador ao abrigo de um contrato separado que a Empresa celebrou com tal terceiro.

 

4. Lei aplicável e resolução de litígios

4.1. Estes Termos de Uso e quaisquer obrigações não contratuais decorrentes ou relacionadas a estes Termos de Uso serão regidos e interpretados de acordo com as leis da Inglaterra e do País de Gales, sem levar em conta o conflito de disposições legais.

4.2. Qualquer disputa, diferença, controvérsia ou reclamação decorrente de ou em conexão com estes Termos de Uso, incluindo (mas não limitado a) qualquer questão relativa à sua existência, validade, interpretação, desempenho, quitação e soluções aplicáveis, será referida e finalmente resolvido por arbitragem de acordo com as Regras de Arbitragem do Centro Internacional de Arbitragem de Dubai, cujas Regras são consideradas incorporadas por referência nesta cláusula. O número de árbitros será um. A sede da arbitragem será Dubai, Emirados Árabes Unidos. O idioma a ser utilizado na arbitragem será o inglês.

 

5. Dados da RideTechnology Global FZ-LLC

RideTechnology Global FZ-LLC (número de registo de licença 101640)

Empresa de responsabilidade limitada de zona franca

104A, Primeiro andar, Edifício 12, Dubai Internet City, Emirado de Dubai, Emirados Árabes Unidos

e-mail: support@yango.com

Data de publicação: 19.12.2023

A versão anterior do documento: https://yango.com/legal/yango_termsofuse/31082023

A versão anterior do documento: https://yango.com/legal/yango_termsofuse/15062023

A versão anterior do documento: https://yango.com/legal/yango_termsofuse/22082022

A versão anterior do documento: https://yango.com/legal/yango_termsofuse/20072022

A versão anterior do documento: https://yango.com/legal/yango_termsofuse/08042022

Terms of Use of Yango

 

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of UBER AZARBAYCAN LLC (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in the Republic of Azerbaijan.

1.2. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms, and and provisions of regulatory documents– License to Use Yango and Privacy Policy (hereinafter referred to as Regulatory Documents), in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms and/or Regulatory Documents, the User may not use the Service.

1.3. The Company may, after prior notice and consent from the User, amend provisions hereof, and may, under the same conditions, amend provisions of the Regulatory Documents. The current version hereof is available at: https://yango.com/legal/yango_termsofuse/ . The Company provides the User with a translation of these Terms from English into Azerbaijani. However, in the event of a conflict between the Terms in English and its translation, the English version of the Terms shall prevail.

1.4. The User can withdraw from these Terms at any time by deleting the Program from the memory of the User’s mobile device.

1.5. The Service enables the User to place informationon the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Services) of available transportation\other services providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User, as well as includes other auxiliary services, such as customer support, etc. (hereinafter referred to as Request). All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.6. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.7. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.8. All conversations the User holds with the support team and drivers\representatives of transportation\other services providers - partners of the Service can be recorded to control quality and improve services.

1.9. By using the Service, the User consents to receive promotional messages including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

 

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use for an indefinite time period.

2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation\other services providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service – transportation\other services providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service – transportation\other services providers, including information on the cost and current availability of the transportation\other services providers’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the transportation\other services providers in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the transportation\other services providers and for any consequences of the acquisition of the transportation\other services providers’ services by the User.

2.4 The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason. Through the functionality of the Service, the User may also access the aggregated information about the ratings made by the Driver, which is calculated based on the average of the last 40 rides’ ratings. Additional information about the functionality is available via the link - https://yango.com/az_az/lp/index

2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as the Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. Depending on the location of the User and the availability of vehicles at the User's location, the User may be offered to order a Transportation service using a vehicle from a more remote location for an additional fee ("Paid Delivery"). The price of the Paid Delivery will be calculated based on (1) the distance between the respective vehicle and the User's location and (2) the time required for such vehicle to cover this distance. The User may accept or reject the Paid Delivery at his own discretion by clicking the appropriate button in the Yango mobile application. In case of acceptance of the Paid Delivery, the price of the Paid Delivery will be added to the price of the Transportation service. After the order, including the Paid Delivery, is accepted, the User is given free cancellation period (Free Cancellation Period). The term of the Free Cancellation Period is calculated for each order and is brought to the attention of the User in the Yango mobile application. If the User decides to cancel the order upon expiration of the Free Cancellation Period (late cancellation), the User will be charged the full cost of the Paid delivery (applicable only to Services on transportation, which are paid by bank card).

2.10. A transportation\other services provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation\other services provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation\other services provider via the Service. A User that has not boarded a vehicle served by the transportation\other services provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation\other services provider's rules or agreements between the User and a representative (driver) of the transportation\other services provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.11. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation\other services providers), and to process personal information for Company’s partners to provide services to the User in the Service. When the User turns to the Service, his/her personal information is transmitted to to be processed under the terms and for the purposes determined in the Privacy Policy of available at: (https://yango.com/legal/yango_privacy_notice).

2.12. If the Service supports delivery services, If the User orders such delivery services from the Company’s partners, he or she undertakes not to hand over for the delivery the following items:

  • hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
  • narcotic drugs, psychotropic substances, precursors and their analogs;
  • nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
  • poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
  • the national currency and foreign currency;
  • printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
  • perishable foodwithout special package;
  • items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles to be transported, including foodstuff;
  • liquids in open containers;
  • space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
  • fragile items without special packaging;
  • any other items, which distribution is prohibited or limited in the territory of country of delivery service provision.

The Company’s partners may set other limits on items to be delivered.

The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provide delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.

 

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services

3.1. The User can pay for passenger and baggage transportation\other services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation\other services provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).

3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Company acts in the name of the relevant transportation\other services provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation\other services provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with the Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation\other services provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount up to to AZN 1 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact the Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, the Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If the Company is not a party to settlements made via the Linked Card, the Company can act as a body that transfers above user requests to transportation\other services providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. The Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if the Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract the Company signed with such third party.

 

4. Service Fee

4.1. The Company charges Users a fee for each accepted Request using the Service (hereinafter referred to as the Service Fee). The Service Fee reflects a predetermined amount calculated based on economically reasonable costs of providing the Service to Users by the Company. The Service Fee can be determined as a fixed fee or as a percentage of the cost of the ride.

4.2. By placing a request through the Service, the User unconditionally agrees with the Service Fee. The up-to-date amount of the Service Fee may be found in the Yango application (in the tariffs page available to User while making the order), and on the Yango website on the tariff page of a particular city.

4.3. The Company reserves the right to change the amount of the Service Fee.

In some cases, as part of increasing the level of User loyalty to the Service and conducting marketing activities and/or as a part of an experiment, the Company has the right to give the User a discount in the Service Fee.

4.4. Should the User fail to pay the Service Fee, the Company may suspend the provision of the Service to the User or certain functionalities thereof until he pays the Service Fee.

 

5. Yango User Loyalty Program

5.1. What is Yango Loyalty Program

Yango Loyalty Program allows Users to accrue bonuses on some rides ordered through Yango (“Points”) and redeem earned Points to future rides via Yango mobile app.

5.2. How to participate

Every User participates in the Yango Loyalty Program. Participation is free - no additional payment will be collected from the User for participation in the Yango Loyalty Program.

5.3. How to earn points

Usually Points are earned automatically when the User completes rides through Yango and only if the User is paying via non-cash function within Yango mobile app (card payment) and orders a ride in Comfort, Minivan or Business service classes. Moreover, from time to time Yango may credit Users some Points as a part of promotions, campaigns and other marketing activities.

User can earn:

  • Up to 10% of the actual purchase (payment) amount in Comfort or Minivan service classes.
  • Up to 25% of the actual purchase (payment) amount if the User orders a ride in Business service class.

No Points are earned in the following cases:

  • the User is paying by Cash
  • the User orders a ride in Economy service class.

Please note that the above percentages are the maximum possible (“up to”), and that in practice the percentage of cashback earned for a particular ride may be lower. The approximate number of Points that are to be earned for the ride will be displayed to the User before the ride together with the price of the ride in Yango mobile app. The exact number of the earned Points will be displayed to the User in Yango mobile app after the ride is completed.

In any case the amount of the Points earned for one ride is capped at 0,5 AZN (except for the rides in Business service class where the cap is 1,5 AZN).

Points shall not be earned in the following cases:

  • payment is made redeeming Points (if the User is paying for the ride by redeeming Points, no new Points shall be earned).
  • the User has already received a discount for that ride for any reason (in connection with a marketing campaign, the use of a promotional code, or for other reasons).

In the event that the payment for the transportation service is returned to the User for some reason, the Points earned for that ride will be cancelled. If the User does not have enough Points balance, this may lead to negative Points balance.

Information about the balance of Points is available in Yango mobile app.

5.4. How to redeem (utilize) Points

User may redeem Points to get a discount for the ride only if he is paying for the ride via non-cash function within Yango mobile app. In any case the minimum amount payable by User using the Linked card is AZN 0.1 per one ride.

User can only redeem his whole Points balance or less - only in case his Points balance is sufficient to cover the cost of the ride minus AZN 0.1. Points balance cannot be redeemed partially.

User may not redeem Points for the ride if he is paying in in Cash.

User may not redeem Points if he has already received a discount for that ride for any reason (in connection with a marketing campaign, the use of a promotional code, or for other reasons).

Points may be redeemed only for the future rides. Points may not be utilized under the same transaction in which they were accumulated, but rather only under a separate transaction. Points may not be earned or redeemed retroactively.

5.5. No Cash Value or Transferability

Points do not constitute property or asset, do not entitle a User to a vested right or interest, and have no cash value. As such, Points are neither redeemable for cash, nor transferable or assignable for any reason. Points are not transferable (a) upon death, (b) as part of a domestic relations matter, or (c) otherwise by operation of law. The sale or transfer of Points is not possible. Points may not be sold on any secondary market, and any attempts to transfer Points to a secondary market shall be deemed void. There shall be no carryover or transfer of Points to another User.

5.6. When the Company may refuse to credit you Points

Let’s play fair! Please do not cheat. Should the Company notice any potentially fraudulent activities or irregularities (as defined below), the Company may immediately and without notice refuse to credit the User Points, cancel the Points the User has earned previously, suspend the User’s participation in or exclude the User from from the Yango Loyalty Program.

Fraudulent activity means any attempts to defraud Yango platform, other Yango platform users or any third parties (e.g. payment service providers, payment card issuer, etc.). This may include the generation of fake or pre-arranged journeys; unauthorised usage of a payment instrument; price manipulations etc.

Irregularities mean any abnormal interactions with the Yango platform. Among other things, this includes fake orders, multiple successive journeys with the same driver, excessive use of promo-codes, unusual journeys (e.g. excessive journeys that start from the same location or excessive journeys that are abnormally long or short in distance or time); abnormal levels of journeys with payment issues (chargebacks, payment instrument failures, etc.).

Company reserves the right to suspend or discontinue the eligibility of any person who uses, or, in the case of suspension, is suspected of using Yango Loyalty Program in a manner inconsistent with these rules or any local laws. In addition to suspension or discontinuance of the Yango Loyalty Program, Company shall have the right to take appropriate administrative and/or legal action, including criminal prosecution, as it deems necessary in its sole discretion.

5.7. Points Expiration

Points are valid maximum for 6 months after they are earned. User can see how many Points are expiring soon in the Yango mobile app. Further, all the User’s Points will expire if the User has not been redeeming Points for 30 consecutive days. Once expired, Points cannot be used, and the User’s balance will be adjusted accordingly.

5.8. Disclaimer

The earning and redeeming of Points under Yango Loyalty Program is subject to the proper operation of computer systems. If malfunctions occur which temporarily prevent earning or redeeming of Points, the Company will act to repair such malfunctions as soon as possible, but in any event the User will have no claims or suits against Company, its Partners and anyone on its behalf for the improper earning or redeeming of Points during the period of the malfunctions and their repair.

5.9. Right to change

Company reserves the right to suspend, discontinue, change, modify, limit, amend or cancel any part of the Yango Loyalty Program any time, including changing the rules for earning and redeeming Points or making the Users’ participation of the Yango Loyalty Program subject to a fee.

Company will notify Users on the changes to the Yango Loyalty Program by posting the updated terms on the website. User is solely responsible for remaining knowledgeable of the up-to-date terms of the Yango Loyalty Program.

Yango Loyalty Program has no predetermined termination date. However, the Company may terminate the Yango Loyalty Program at any time, with or without notice at its sole discretion.

6. Governing law and dispute resolution

6.1. These Terms of Use of Yango shall be governed by and construed and enforced in accordance with the laws of the Republic of Azerbaijan.

6.2. Any disputes arising out or in connection with these Terms of Use of Yango shall be decided by the competent court the Republic of Azerbaijan.

 

7. Details of UBER AZARBAYCAN LLC

Company incorporated under the laws of Azerbaijan, registration number 2003320301

Republic of Azerbaijan, Baku city, Khatai district, 55 Khojaly, AZ1025

e-mail: support@yango.com

Date of publication: 29.01.2024

Date of entering into force: 30.01.2024

Previous version of the document: https://yango.com/legal/yango_termsofuse/17012024

Previous version of the document: https://yango.com/legal/yango_termsofuse/01122023

Previous version of the document: https://yango.com/legal/yango_termsofuse/27112023

Previous version of the document: https://yango.com/legal/yango_termsofuse/21092023

Previous version of the document: https://yango.com/legal/yango_termsofuse/14082023

Previous version of the document: https://yango.com/legal/yango_termsofuse/15052023

Previous version of the document: https://yango.com/legal/yango_termsofuse/20072022

Previous version of the document: https://yango.com/legal/yango_termsofuse/20072022

Yango Xidmətindən İstifadə Şərtləri

 

1. Ümumi müddəalar

1.1. Bu Şərtlər (bundan sonra “Şərtlər”) UBER AZƏRBAYCAN” MMC nin (bundan sonra “Şirkət”) İnternet şəbəkəsinin istifadəçisinə (bundan sonra “İstifadəçi”) Azərbaycan Respublikasının ərazisində Yango xidmətindən (bundan sonra “Xidmət”) istifadə etmək təklifini təşkil edir.

1.2. Xidmətdən / onun ayrı funksiyalarından istifadə etməyə başlamaqla İstifadəçi bu Şərtləri qəbul etmiş, o cümlədən Xidmət haqqı (daha ətraflı 4-cü bölmədə təsvir olunur) və tənzimləyici sənədlərin - Yango-dan istifadə etmək üçün Lisenziyanın və Məxfilik Siyasətinin (bundan sonra “Tənzimləyici sənədlər”) qaydaları ilə heç bir qeyd-şərtsiz və ya istisnasız tam şəkildə razılaşmış sayılır. İstifadəçi Şərtlərin və (və ya) Tənzimləyiciv Sənədlərin hər hansı müddəaları ilə razılaşmadıqda, İstifadəçinin Xidmətdən istifadə etmək hüququ yoxdur.

1.3. Şirkət İstifadəçinin əvvəlcədən xəbərdarlıq edilməsindən və razılığından sonra bu Şərtlərin müddəalarına dəyişiklik etmək hüququna malikdir və eyni şərtlərlə Tənzimləyici sənədlərin müddəalarına dəyişiklik edə bilər. Bu Şərtlərin qüvvədə olan versiyası bu ünvanda mövcuddur: https://yango.com/legal/yango_termsofuse. Şirkət İstifadəçiyə bu Şərtlərin ingilis dilindən Azərbaycan dilinə tərcüməsini təqdim edir. Ancaq, İngilis dilindəki Şərtlər və onların tərcüməsi arasında ziddiyyət yaranarsa, Şərtlərin ingiliscə versiyası üstünlüyə malikdir.

1.4. İstifadəçi istənilən vaxt Tətbiqi İstifadəçinin mobil cihazının yaddaşından silməklə bu Şərtləri imtina edə bilər.

1.5. Xidmət İstifadəçiyə sərnişinlərin və baqajın daşınması Xidmətlərinə və ya digər xidmətlərə, o cümlədən çatdırılma xidmətlərinə (müəyyən bir ölkədə Xidmətlər vasitəsilə mövcud olduqda) İstifadəçinin potensial tələbatı barədə məlumat yerləşdirmək imkanını verir, habelə göstərilən sahələrdə xidmət göstərən təşkilatların təklifləri haqqında məlumatla tanış olmaq və İstifadəçi tərəfindən verilmiş parametrlərə uyğun olaraq belə təklifləri axtarmaq imkanını verir, habelə müştəri dəstəyi və s. kimi digər köməkçi xidmətləri (bundan sonra Sorğu adlandırılacaq) əhatə edir. Xidmətin hazırkı vaxtda bütün mövcud funksiyaları, eləcə də onların hər hansı inkişafı və (və ya) yenilərinin əlavə edilməsi bu Şərtlərin mövzusudur.

BUNUNLA SIZ ETİRAF EDİRSİNİZ Kİ, ŞİRKƏT DAŞIMA XİDMƏTLƏRİ GÖSTƏRMİR VƏ YA DAŞIYICI KİMİ FUNKSİYALARI YERİNƏ YETİRMİR VƏ BÜTÜN BU CÜR DAŞIMA XİDMƏTLƏRİ ŞİRKƏT VƏ YA ONA AİDİYYƏTİ OLAN ŞƏXSLƏR TƏRƏFİNDƏN İŞƏ GÖTÜRÜLMƏYƏN ÜÇÜNCÜ ŞƏXSLƏR DAŞIMA XİDMƏTİ TƏMİNATÇILARI TƏRƏFİNDƏN TƏMİN EDİLİR. BELƏ XİDMƏTLƏRİN ALINMASI İLƏ ƏLAQƏDAR SİZİNLƏ NƏQLİYYAT XİDMƏTİ TƏMİNATÇILARI ARASINDA MÜNASİBƏTLƏR SİZİNLƏ NƏQLİYYAT XİDMƏTİ TƏMİNATÇILARI ARASINDA ƏLAQƏLƏNDIRILMIŞ MÜVAFİQ MÜQAVİLƏLƏRLƏ TƏNZİMLƏNİR. ŞİRKƏT BU CÜR MÜQAVİLƏLƏRİN TƏRƏFİ DEYİL.

1.6. İstifadəçinin bölgəsindən asılı olaraq, Xidmətin bütün və ya bəzi funksiyaları mövcud olmaya bilər və ya onlara giriş məhdud ola bilər. Müəyyən bir bölgədən olan İstifadəçi üçün funksiyalar, əgər belə İstifadəçi onlardan açıq şəkildə istifadə edə bilmirsə, əlçatmaz (məhdud) sayılır. Bu məhdudiyyətləri aşmaq üçün hər hansı texniki və proqram metodlarının istifadəsi qadağandır. İstifadəçi üçün əlçatmaz (məhdud) olan Xidmətin funksiyalarını tənzimləyən bu Şərtlərin müddəaları bu funksiyalar İstifadəçiyə açıq formada əlçatan olana qədər tətbiq edilir. Müəyyən bir bölgədə Xidmət funksiyalarının əlçatan olduğu haqqında məlumat İstifadəçinin Şirkətə göndərdiyi sorğu əsasında verilir.

1.7. Şübhə doğurmamaq üçün Şirkət sərnişinlərin və baqajın daşınması və digər xidmətlər, o cümlədən çatdırılma xidmətləri, habelə arayış xidmətləri göstərmir.

1.8. Xidmətin nəqliyyat və digər xidmətlərinin təminatçısı olan partnyorların dəstək xidməti və sürücüləri/ təmsilçiləri ilə İstifadəçinin apardığı bütün danışıqlar keyfiyyətə nəzarət və xidmətlərin təkmilləşdirilməsi məqsədilə qeydə alına bilər.

1.9. Xidmətdən istifadə etməklə İstifadəçi e-poçt və mesajlar daxil olmaqla, reklam mesajlarını almağa razılaşır. İstifadəçi Xidmətin müvafiq funksionalından istifadə etməklə və ya alınmış reklam mesajında göstərilən təlimatlara əməl etməklə reklam mesajlarını almaqdan imtina etmək hüququna malikdir.

 

2. Xidmətdən istifadə. Xidmətin ayrı-ayrı funksiyaları

2.1. Xidmət İstifadəçiyə şəxsi qeyri-kommersiya istifadəsi üçün qeyri-müəyyən müddətə təqdim olunur.

2.2. Sərnişin və baqajın daşınması üzrə xidmətlər və ya digər xidmətlər (bundan sonra “Məlumat”) haqqında məlumat üçüncü şəxslər (partnyorlar) – daşıma xidmətləri göstərən şəxslər tərəfindən təqdim edilir. Partnyorların siyahısı https://yango.com/partners ünvanında mövcuddur. Təklif olunan xidmətlər haqqında daha ətraflı məlumat (o cümlədən salonda Wi-Fi giriş nöqtəsinin olması, Şirkətin partnyoru tərəfindən salonda foto və video çəkilişi və digər məlumatlar) əldə etmək üçün İstifadəçi ya Xidmətin Partnyorları ilə əlaqə saxlaya bilər, ya da Xidmətin funksionalından istifadə edərək, Xidmətin Partnyorları bunun vasitəsilə İstifadəçi ilə müstəqil əlaqə saxlaya biləcəyi və ona təklif olunan xidmətlər haqqında məlumat verə biləcəyi öz əlaqə məlumatlarını təqdim edə bilər.

2.3. Şirkət Xidmətin nəqliyyat və digər xidmətlərini göstərən partnyorlar tərəfindən təqdim olunan məlumatların məzmununa və (və ya) aktuallığına, o cümlədən nəqliyyat və digər xidmətləri göstərən partnyorların xidmətlərinin dəyərinə, habelə onların hazırkı vaxtda mövcudluğuna görə məsuliyyət daşımır. İstifadəçinin xidmətlərin satın alınması üzrə nəqliyyat və digər xidmətlərinin təminatçıları ilə qarşılıqlı əlaqəsi İstifadəçi tərəfindən partnyorlar tərəfində qəbul edilmiş xidmətlərin göstərilməsi qaydalarına uyğun olaraq müstəqil şəkildə (Şirkətin iştirakı olmadan) həyata keçirilir. Şirkət İstifadəçi və nəqliyyat və digər xidmətlərinin təminatçıları tərəfindən həyata keçirilən maliyyə və hər hansı digər əməliyyatlara, habelə İstifadəçinin nəqliyyat və digər xidmətlərinin təminatçıları xidmətlərini əldə etməsinin nəticələrinə görə məsuliyyət daşımır.

2.4. İstifadəçi Xidmətin partnyorları – nəqliyyat və digər xidmətləri təminatçılarının xidmətlərini qiymətləndirmək, habelə Xidmət və (və ya) nəqliyyat və digər xidmətləri təminatçılarının xidmətləri haqqında şərhlər / rəylər yerləşdirmək funksiyalarından istifadə edə bilər. İstifadəçi qiymətləri və rəyləri Xidmətin saytında yerləşdirilir və üçüncü şəxslərin saytlarında da mövcud ola bilər. Şirkət öz mülahizəsinə uyğun olaraq və heç bir səbəb göstərmədən hər hansı qiymət / rəy yerləşdirməyi rədd etmək, eləcə də istənilən vaxt İstifadəçi tərəfindən yerləşdirilən qiyməti / rəyi silmək / blok etmək hüququnu özündə saxlayır.

2.5. Şirkət öz mülahizəsinə uyğun olaraq, bu Şərtlərin dəfələrlə pozulması halında İstifadəçinin öz istifadəçi hesabından istifadə edərək Xidmətə (və ya texnoloji imkan daxilində Xidmətin müəyyən funksiyalarına) girişini məhdudlaşdırmaq və ya İstifadəçinin istifadəçi hesabını tamamilə bloklamaq, yaxud qanunun tələblərinə və ya üçüncü şəxslərin hüquq və qanuni mənafelərinə əməl olunması məqsədilə İstifadəçiyə qarşı digər tədbirlər görmək hüququnu özündə saxlayır.

2.6. Nəqliyyat xidmətlərinə və ya digər xidmətlərə tələbatın artdığı dövrlərdə (o cümlədən bayramqabağı günlər, kütləvi tədbirlərin keçirildiyi günlər və digər hallarda) Xidmət partnyorlarının tarifləri artırıla bilər. Şirkət tariflərin artırılması barədə Xidmətin https://yango.com saytında müvafiq bildiriş yerləşdirməklə və ya Şirkətin mülahizəsinə uyğun olaraq digər üsullarla, o cümlədən İstifadəçinin mobil telefon nömrəsinə məlumat mesajı göndərməklə məlumat verir.

2.7. Sərnişin və baqajın daşınması xidmətləri Xidmətdə göstərilən tariflər üzrə müxtəlif kateqoriyalı avtomobillər tərəfindən həyata keçirilir. Avtomobilin müəyyən bir sinfə aid edilməsi Xidmətin partnyorları tərəfindən təqdim olunan avtomobilin xüsusiyyətlərinə dair məlumatlar əsasında avtomatik olaraq həyata keçirilir.

2.8. Əgər Xidmət Xidmətin müəyyən tariflərində əvvəlcədən sifariş edilən gedişləri (bundan sonra “əvvəlcədən sifariş edilmiş gedişlər”) dəstəkləyirsə, o zaman sifariş İstifadəçinin sifarişdə göstərdiyi vaxta yaxın Xidmət Partnyorunun təsdiqi üçün əlçatan olacaq (əvvəlcədən sifariş edilmiş gedişin başlanmasına ən azı 30 dəqiqə qaldıqda). Əvvəlcədən sifariş edilmiş gedişin qiyməti Xidmətdə hesablanacaq və gediş sifarişi zamanı göstəriləcək. Qiymət Xidmətin https://yango.com saytında göstərilən şəraitdə dəyişə bilər.

2.9. İstifadəçinin olduğu yerdən və həmin yerdə avtomobillərin mövcudluğundan asılı olaraq, İstifadəçiyə əlavə haqq müqabilində daha uzaq ərazidə olan avtomobildən istifadə etməklə nəqliyyat xidməti (“Ödənişli Çatdırılma”) sifariş etmək təklif oluna bilər. Ödənişli Çatdırılmanın qiyməti (1) müvafiq avtomobil ilə İstifadəçinin olduğu yer arasındakı məsafə və (2) həmin avtomobilin bu məsafəni qət edəcəyi vaxt nəzərə alınaraq hesablanacaqdır. İstifadəçi öz qərarı ilə Uber mobil tətbiqində müvafiq düymədən istifadə edərək Ödənişli Çatdırılmanı qəbul yaxud imtina edə bilər. Ödənişli Çatdırılma qəbul olunduqda, Ödənişli Çatdırılmanın qiyməti nəqliyyat xidmətinin qiymətinə əlavə olunacaqdır. Sifariş, həmçinin Ödənişli Çatdırılma qəbul olunduqdan sonra, Uber-ə sərbəst ləğvetmə müddəti (Sərbəst Ləğvetmə Müddəti) verilir. Sərbəst Ləğvetmə Müddəti hər sifariş üçün hesablanır və Uber mobil tətbiqində İstifadəçinin diqqətinə çatdırılır. Əgər İstifadəçi Sərbəst Ləğvetmə Müddətinin başa çatmasından sonra sifarişi ləğv etmək qərarına (gec ləğvetmə) gələrsə, İstifadəçidən Ödənişli Çatdırılma xidmətinin tam haqqı tutulacaqdır (yalnız bank kartı ilə ödənilən daşımalar zamanı Xidmətlərə tətbiq oluna bilir).

2.10. Nəqliyyat və digər xidmətlərinin təminatçısı İstifadəçinin səyahət etməkdən imtinasına görə, əgər belə imtina avtomobil İstifadəçinin təyin etdiyi yerə çatdırıldıqdan sonra baş veribsə, haqq alır. Belə bir haqqın məbləği avtomobilin həqiqətən çatdırılma yerinə təhvil verildiyi andan keçən müddət üçün və ya nəqliyyat və digər xidməti təminatçısından İstifadəçiyə təqdim edilmiş İstifadəçi / İstifadəçilər tərəfindən sifariş edilən paketin daşınma xidməti barəsindəki (hansısı daha sonra gəlməsindən asılı olaraq) məlumatda göstərilən çatdırılma anından İstifadəçi gedişdən / xidmət almaqdan imtina edənə qədər keçən müddət üçün tarif üzrə gedişin / xidmətin dəyərinə oxşar şəkildə hesablanır. İstifadəçi Xidmət vasitəsilə nəqliyyat və digər xidmətlərinin təminatçısına müvafiq bildiriş göndərməklə gedişdən / xidmət almaqdan imtina edir. Müvafiq xidmət təminatçısının qaydalarında və ya İstifadəçi ilə nəqliyyat və digər xidmətləri təminatçısının nümayəndəsi (sürücüsü) arasındakı razılaşmada başqa hal nəzərdə tutulmayıbsa, müvafiq tarifdə göstərilmiş pulsuz gözləmə müddəti nəzərə alınmaqla, nəqliyyat və digər xidmətlərinin təminatçısı təqdim etdiyi avtomobilə və digər nəqliyyat vasitəsinə 10 (on) dəqiqə ərzində minməmiş İstifadəçi gedişdən / xidmətdən imtina etmiş sayılır. İstifadəçinin hava limanından gediş etməkdən imtina etməsi üçün tarifə uyğun olaraq avtomobilin şəhərdən kənara çatdırılması üçün əlavə haqq tutulmaqla yuxarıda göstərilən qaydada hesablanır.

2.11. İstifadəçi Şirkətə Xidmət İstifadəçisinin (Yango) şəxsi məlumatlarının (o cümlədən şəxsi rəqəmlərinin) emalına, İstifadəçinin şəxsi məlumatlarının Şirkətin partnyorlarına (nəqliyyat və digər xidməti təminatçılarına) ötürülməsinə, həmçinin İstifadəçiyə Xidmət daxilində xidmətlər təqdim etmək məqsədilə Şirkətin partnyorlarına şəxsi məlumatlarının emalına razılıq verir. İstifadəçi Xidmətdən istifadə etdikdə, onun şəxsi məlumatları “”-nin tanış olmaq üçün: (https://yango.com/legal/yango_privacy_notice) ünvanında mövcud olan Məxfilik Siyasətində müəyyən edilmiş şərtlərlə və məqsədlərlə emal etmək üçün “”-yə ötürülür.

2.12. İstifadəçi çatdırılma xidmətlərini Şirkətin partnyorlarından sifariş edərsə, aşağıdakı əşyaları çatdırılma üçün təhvil verməməyi öhdəsinə götürür:

  • döyüş əl odlu silahları, mülki və xidmət silahları, döyüş sursatı, onların ehtiyat hissələri və ləvazimatları, idman yayları və arbaletlər, işıq, tüstü və səs siqnalları vermək üçün nəzərdə tutulmuş silahlar, elektrik silahları, elektroşok qurğuları və qığılcım boşluqları, soyuq ağızlı silahlar, gürzlər, kastetlər, şurikenlər, bumeranqlar və idman alətləri istisna olmaqla, digər uyğunlaşdırılmış zərbə-əzmə, atma, deşmə-kəsmə əşyaları, ikili təyinatlı xüsusi texniki avadanlıq və onlar üçün ləvazimatlar;
  • narkotik vasitələr, psixotrop maddələr, prekursorlar və onların analoqları;
  • nüvə materialları, radioaktiv, güclü təsirli, kaustik, partlayıcı və tez alovlanan maddələr, partlayıcı maddələr, pirotexniki maddələr və onlardan istifadə edilən məmulatlar və digər təhlükəli maddələr;
  • zəhərlər, zəhərli heyvanlar, zəhərli maddələr, zəhərli bitkilər və zəhərli bitkilərin toxumları;
  • milli valyuta və xarici valyuta;
  • konstitusiya quruluşunun zorakılıqla dəyişdirilməsinin, dövlətin təhlükəsizliyi əleyhinə olan, müharibənin, sosial, irqi, milli, dini, sinfi və tayfa üstünlüyü, qəddarlıq, zorakılıq və pornoqrafiya təbliğatı və ya təşviqatı xarakterli mətbu nəşrlər, əyani materiallar, kino, foto, audio və video materiallar;
  • xüsusi qablaşdırma olmadan tez xarab olan məhsullar;
  • təbiətinə görə və ya qablaşdırmaya görə insanlar üçün təhlükə yaradan, digər yükləri, ətrafdakı insanları və ya əşyaları çirkləndirə və ya korlaya (zərər verə) bilən əşyalar və maddələr;
  • heyvanlar və bitkilər, bioloji materiallar;
  • daşınması üçün xüsusi təchiz olunmuş nəqliyyat vasitələri tələb olunan əşyalar, o cümlədən qida məhsulları;
  • açıq qablarda mayelər;
  • ölçülərinin cəmi (xüsusi nəzərdə tutulmuş hallar istisna olmaqla) uzunluğu, eni (rulonun əsasındakı iki diametr və ya mehvərə görə) və hündürlüyü 150 sm-dən çox olan iri ölçülü əşyalar, uzunluğu 150 sm-dən çox olan uzun əşyalar; ötürüləcək əşyaların çəkisi 20 kq-dan çox olmamalı;
  • xüsusi qablaşdırma olmadan kövrək əşyalar;
  • çatdırılma xidmətinin göstərildiyi ölkədə yayılması qadağan edilmiş və ya məhdudlaşdırılmış hər hansı digər əşyalar.

Şirkətin partnyorları çatdırılma üçün əşyalara başqa məhdudiyyətlər qoya bilər.

Şirkətin partnyorları heç bir poçt xidməti göstərmir və poçt göndərişlərini (ünvanlı yazışmalar, poçt bağlamaları, konteynerlər, müvafiq qablaşdırmada çap nəşrləri) qəbul etmirlər.

Şirkət partnyorunun nümayəndəsi kimi çıxış edən Sürücü İstifadəçiyə təqdim etmək üçün nəqliyyat fakturası hazırlaya bilər və ya onlar nəqliyyat fakturası imzalamamağa razılaşa bilərlər.

İstifadəçi məlumatlıdır və təsdiq edir ki, çatdırılma üçün təhvil verilmiş əşyalar üçün yuxarıda göstərilən tələblərə əməl edilməzsə, Şirkətin partnyorları tərəfindən çatdırılma xidmətlərinin göstərilməsi prosesində baş verə biləcək bütün neqativ nəticələrə görə məsuliyyət yalnız onundur. Eyni zamanda, Şirkətin partnyoru / Şirkət partnyorunun nümayəndələri çatdırılması mümkün olmayan əşyalar aşkar edərsə, İstifadəçiyə çatdırılma xidmətini göstərməkdən imtina etmək hüququna malikdir.

 

3. Sərnişin və baqajın daşınması və digər xidmətlərə görə nağdsız ödəniş funksiyası

3.1. İstifadəçinin Xidmətdən istifadə edərək müvafiq xidmətə potensial tələbat barədə yerləşdirdiyi məlumatlara uyğun olaraq göstərilən sərnişin və baqajın daşınması xidmətləri üçün ödəniş İstifadəçi tərəfindən aşağıdakı kimi həyata keçirilə bilər:

3.1.1. Birbaşa nəqliyyat və digər xidmətlərinin təminatçına (o cümlədən nağd və ya göstərilən taksi xidməti tərəfindən təqdim edilən digər vasitələrlə, əgər varsa, bundan sonra bu Şərtlərin mətnində və Xidmətin interfeysində – “Nağd pul”). Göstərilən ödəniş növü Şirkətin iştirakı olmadan həyata keçirilir və bu Şərtlərlə tənzimlənmir. Göstərilən ödəniş metodunda çatdırılma xidmətləri üçün məhdudiyyətlər ola bilər (əgər belə funksiya İstifadəçinin ölkəsində mövcuddursa).

3.1.2. İstifadəçinin ölkəsində Xidmətlər vasitəsilə nağdsız ödəniş imkanı varsa, İstifadəçi Əlaqələndirilmiş bank kartından nağdsız ödəniş funksiyasına giriş əldə edə bilər (bu Şərtlərin 3.2-ci bəndi); bu halda Şirkət müvafiq nəqliyyat və digər xidməti təminatçısı adından və ya vəkil edilmiş ödəniş qəbul edən operatoru, elektron pul operatorunu və ya digər hesablaşma iştirakçısını cəlb etməklə başqa əsasda (o cümlədən birbaşa) fəaliyyət göstərir və nəqliyyat və digər xidmətləri təminatçısını agenti kimi və ya başqa əsasda (o cümlədən birbaşa) ödəniş (bundan sonra “nağdsız ödəniş”) alıcısı olacaqdır. Şirkət nağdsız ödəniş imkanının təmin edilməsi ilə bağlı Xidmətin fəaliyyətində xətaların və nasazlıqlar olmamasına zəmanət vermir.

İstifadəçinin bölgəsindən asılı olaraq nağdsız ödəniş Şirkətin ödəniş alan şəxs kimi iştirakı olmadan və ya Şirkəti hesablaşmanın digər iştirakçısı və ya informasiya qarşılıqlı əlaqəsinin iştirakçısı kimi iştirakı ilə həyata keçirilə bilər.

Müvafiq ödəniş formasının seçimi İstifadəçi tərəfindən Xidmətin interfeysində həyata keçirilir. Eyni zamanda, hər hansı səbəbdən nağdsız ödənişin həyata keçirilməsi mümkün olmadıqda (o cümlədən, lakin bununla məhdudlaşmayaraq, bu funksiyanın müvəqqəti texniki əlçatmazlığı, Əlaqələndirilmiş Kartdan istifadə etməklə nağdsız ödənişin müvəqqəti və ya daimi mümkünsüzlüyü, Əlaqələndirilmiş Kartda kifayət qədər vəsaitin olmaması), İstifadəçi Nağd ödəməyi öhdəsinə götürür.

Nağdsız ödənişlə sərnişin və baqajın daşınması və ya digər xidmətlərin tam dəyəri üçün həm bir əməliyyat, həm də xidmət dəyərinin ayrı-ayrı hissələri üzrə bir neçə əməliyyat aparmaq mümkündür. Eyni zamanda, nağdsız ödəniş gediş / xidmət zamanı və ya başa çatdıqdan sonra göstərilən üsullardan hər hansı biri ilə həyata keçirilə bilər.

Nağdsız ödənişlə sərnişin və baqajın daşınması və ya digər xidmətlərin tam dəyəri üçün həm bir əməliyyat, həm də xidmət dəyərinin ayrı-ayrı hissələri üzrə bir neçə əməliyyat aparmaq mümkündür. Eyni zamanda, nağdsız ödəniş gediş / xidmət göstərilməsi zamanı və ya başa çatdıqdan sonra göstərilən üsullardan hər hansı biri ilə həyata keçirilə bilər.

Nağdsız ödəniş zamanı, sərnişin və baqajın daşınması və ya digər xidmətin ödənişi ilə yanaşı, İstifadəçinin öz mülahizəsinə uyğun olaraq, nəqliyyat və digər xidməti təminatçısının xeyrinə sərnişin və baqaj daşınması xidmətinə və ya digər xidmətə ödəniləcək dəyərin faizi nisbətində əlavə nağdsız ödəniş də (bundan sonra bu Şərtlərin mətnində və Xidmətin interfeysində – “Bəxşiş”) etmək imkanı var.

3.2. Əlaqələndirilmiş bank kartı İstifadəçi tərəfindən Xidmətin interfeysində göstərilir, İstifadəçi burada aşağıdakı məlumatları göstərir:

  • Bank kartı nömrəsi
  • Etibarlılıq
  • Qoruma kodu

Bank kartının rekvizitləri düzgündürsə, etibarlıdırsa və bu kartın Xidmətdə istifadəsi texniki cəhətdən mümkündürsə, göstərilən bank kartı Əlaqələndirilmiş statusunu alır və nağdsız ödənişlər üçün istifadə edilə bilər (bu Şərtlərin 3.1.2-ci bəndi). Bütün Əlaqələndirilmiş Kartlar Xidmət interfeysində göstərilir; İstifadəçinin rahatlığı üçün Əlaqələndirilmiş Kartla əlaqədar olaraq Əlaqələndirilmiş Kart nömrəsinin son 4 rəqəmi göstərilir.

3.3. Əlaqələndirilmiş Kart əlavə edildikdə, həmçinin İstifadəçi konkret bir gediş / xidməti üçün nağdsız ödəniş funksiyasını seçərsə, Əlaqələndirilmiş Kart məlumatlarının düzgünlüyünü və etibarlılığını təsdiqləmək üçün lazım olan 1 AZN-dək (və ya İstifadəçinin bölgəsinin valyutasında olan digər məbləğ) məbləğ hesabdan silinir (debet edilir); əməliyyat uğurla başa çatdıqda, göstərilən məbləğ İstifadəçiyə qaytarılır. Göstərilən məbləği debet etmək üçün uğursuz cəhd o deməkdir ki, Əlaqələndirilmiş Kart əlavə oluna bilməz və (və ya) müvafiq olaraq nağdsız ödəniş funksiyası mövcud deyil.

3.4. Əlaqələndirilmiş Kartı əlavə edildikdə, eləcə də onu əlavə etdikdən sonra istənilən vaxt İstifadəçi Xidmət interfeysi vasitəsilə əvvəlcədən Bəxşiş ölçüsünü təyin etmək və (və ya) dəyişdirmək imkanına malikdir; konkret gediş / xidməti üçün Bəxşiş məbləği və bu gediş / xidməti başa çatdıqdan sonra Xidmət interfeysində İstifadəçi tərəfindən dəyişdirilə bilər.

3.5. İstifadəçi gediş / xidmət başa çatdıqdan sonra 30 dəqiqə ərzində Xidmətin interfeysində gedişin müsbət qiymətini (4-5 ulduz) göstərmişsə və “Bitdi” düyməsinə basarsa və ya gediş / xidməti üçün müsbət və ya mənfi qiymət göstərməzsə (ulduzların sayını göstərməzsə) və “Bitdi” düyməsinə basarsa, bəxşiş (əvvəlcədən müəyyən edilmiş məbləğdə və ya İstifadəçi tərəfindən konkret gediş / xidməti üçün xüsusi olaraq müəyyən edilmiş məbləğdə) Əlaqələndirilmiş Kartdan silinəcək.

3.6. Əgər İstifadəçi gediş / xidmət başa çatdıqdan sonra 30 dəqiqə ərzində Xidmət interfeysində gedişin / xidmətin mənfi qiymətini (1–3 ulduz) göstərsə və “Bitdi” düyməsinə basarsa, Bəxşiş Əlaqələndirilmiş kartdan silinməz.

3.7. İstifadəçi gediş / xidməti başa çatdıqdan sonra 30 dəqiqə ərzində “Bitdi” düyməsini basmazsa, Bəxşişin məbləği (əvvəlcədən müəyyən edilən məbləğdə və ya istifadəçi tərəfindən konkret gediş / xidməti üçün müəyyən edilmiş məbləğdə) Əlaqələndirilmiş Kartda 24 saat müddətində bloklanmış olacaq, bu müddət ərzində İstifadəçinin bu gediş / xidməti üçün Bəxşiş məbləğini yuxarı və ya aşağı dəyişdirmək imkanı var. Göstərilən vaxt keçdikdən sonra Bəxşiş İstifadəçi tərəfindən müəyyən edilmiş məbləğdə silinir (əvvəlcədən müəyyən edilən məbləğdə və ya istifadəçi tərəfindən konkret gediş / xidmət üçün müəyyən edilən məbləğdə).

3.8. İstifadəçi tərəfindən nağdsız ödəniş müvəkkil ödəniş qəbul edən operatorun və ya elektron pul operatorunun iştirakı ilə həyata keçirilir və beynəlxalq ödəniş sistemlərinin, bankların (o cümlədən, Əlaqələndirilmiş Kartı buraxan bankın) və digər iştirakçıların qaydaları ilə tənzimlənir.

3.9. Bu Şərtlərin 3.2-ci bəndinə uyğun olaraq öz məlumatlarını göstərirkən və Əlaqələndirilmiş Kartdan daha sonra istifadə edərkən İstifadəçi onun adına verilmiş etibarlı bank kartı haqqında dəqiq və dolğun məlumat verdiyini, beynəlxalq ödəniş sistemlərinin qaydalarına və Əlaqələndirilmiş Kartı emissiya edən bankın tələblərinə, o cümlədən nağdsız ödənişlərin aparılması qaydası ilə bağlı tələblərə riayət etməsini təsdiq və təmin edir.

3.10. İstifadəçi anlayır və razılaşır ki, onun təsdiq etdiyi mobil telefon nömrəsindən istifadə etməklə Xidmət çərçivəsində həyata keçirilən bütün hərəkətlər, o cümlədən Əlaqələndirilmiş bank kartından istifadə etməklə nağdsız ödənişlər İstifadəçi tərəfindən həyata keçirilmiş hesab olunur.

3.11. İstifadəçi Xidmət çərçivəsində Əlaqələndirilmiş Kartdan istifadə ilə bağlı fakt və (və ya) nağdsız ödənişin məbləği və digər məsələlərlə razılaşmadıqda, İstifadəçi nağdsız ödənişin həyata keçirildiyi və ya müraciət etməsinə səbəb olan digər hərəkət və ya hadisələrin edildiyi tarixdən 14 gün ərzində Xidmətin göstərdiyi telefon nömrələri və (və ya) dəstək xidmətinin interfeysi (əks əlaqəsi) vasitəsilə Şirkətə müraciət etmək hüququna malikdir.

Əgər belə bir müraciət üzrə yoxlama nəticələrinə əsasən, Şirkət nağdsız ödəniş məbləğinin tam və ya qismən qaytarılması barədə qərar qəbul edərsə, göstərilən vəsaitin geri qaytarılması nağdsız ödənişin həyata keçirildiyi bank kartının bank hesabına həyata keçirilir. Pul vəsaitlərinin qaytarılması prosedurası müvəkkil ödəniş qəbul edən operatorun və ya elektron pul operatorunun iştirakı ilə həyata keçirilir və beynəlxalq ödəniş sistemlərinin, bankların (o cümlədən, Əlaqələndirilmiş Kartı buraxan bankın) və digər iştirakçıların qaydaları ilə tənzimlənir. Şirkət Əlaqələndirilmiş Kartdan istifadə etməklə hesablaşmaların iştirakçısı olmadığı hallarda, Şirkət İstifadəçilərin yuxarıda göstərilən məsələlərlə bağlı müraciətlərini nəqliyyat və digət xidməti təminatçılarına, dispetçerə və ya Əlaqələndirilmiş Kartla yuxarıda göstərilən əməliyyatlara görə ödənişin alıcısı olan digər şəxsə ötürən şəxs kimi çıxış edə bilər.

3.12. Şirkət istənilən vaxt İstifadəçidən Xidmət çərçivəsində göstərdiyi məlumatları, o cümlədən Əlaqələndirilmiş Kartın məlumatlarını təsdiq etməyi tələb etmək və bununla bağlı təsdiqedici sənədləri (xüsusən şəxsiyyəti təsdiq edən sənədləri), təqdim etməyi tələb etmək hüququnu özündə saxlayır, bunları təqdim etməmə, şirkətin mülahizəsinə görə, yalan məlumatları təqdim etməyə bərabər tutula bilər və bu Şərtlərin 2.5-ci bəndində nəzərdə tutulmuş nəticələrə səbəb ola bilər.

3.13. Sərnişinlərin və baqajın daşınması və ya digər xidmətlərin, o cümlədən çatdırılma xidmətlərinin ödənilməsi şərtləri və qaydası haqqında bu bölmədə göstərilən müddəalar, bu cür nəqliyyat xidmətləri və ya digər xidmətlər üçün ödəniş İstifadəçi adına üçüncü şəxs tərəfindən Şirkətin belə üçüncü şəxslə bağladığı ayrıca müqavilənin şərtlərinə görə həyata keçirildiyi təqdirdə tətbiq edilmir.

 

4. Xidmət haqqı

4.1. Şirkət İstifadəçilərdən Xidmətdən istifadə edərək qəbul edilmiş hər bir Sorğuya görə komissiya alır (bundan sonra Xidmət haqqı adlandırılacaq). Xidmətə görə haqq Şirkət tərəfindən İstifadəçilərə Xidmətin göstərilməsi ilə bağlı iqtisadi cəhətdən əsaslandırılmış xərclər əsasında hesablanmış əvvəlcədən müəyyən edilmiş məbləğdir. Xidmət haqqı sabit ödəniş və ya səfərin dəyərinin faizi kimi müəyyən edilə bilər.

4.2. Xidmət vasitəsilə Sorğu yerləşdirdikdə İstifadəçi Xidmət haqqının məbləği ilə qeyd şərtsiz razılaşır. Xidmət haqqının cari məbləğini Yango proqramında (sifariş verərkən İstifadəçiyə açılan tariflər səhifəsində), eləcə də müəyyən bir şəhər üçün tariflər səhifəsində Yango saytında tapa bilərsiniz.

4.3. Şirkət Xidmət haqqının məbləğini dəyişmək hüququnu özündə saxlayır. Bəzi hallarda, İstifadəçinin Xidmətə loyallıq səviyyəsinin artırılması və marketinq tədbirlərinin keçirilməsi və/və ya sınağın bir hissəsi kimi Şirkət İstifadəçiyə Xidmət Haqqında endirim etmək hüququna malikdir.

4.4. İstifadəçi Xidmət haqqını ödəmədikdə, Şirkət İstifadəçi Xidmət haqqını ödəyənə qədər Xidmətin və ya onun bəzi xüsusiyyətlərinin İstifadəçiyə təqdim edilməsini dayandıra bilər.

 

5. Yango İstifadəçi Loyallığı Proqramı

5.1. Yango Loyallıq Proqramı nədir?

Yango Loyallıq Proqramı İstifadəçilərə Yango vasitəsilə müəyyən gedişlərdə bonuslar (“Ballar”) toplamağa və qazanılmış Balları Yango mobil tətbiqi vasitəsilə gələcək gedişlərdə istifadə etməyə imkan verir.

5.2. Necə iştirak etməli?

Hər bir İstifadəçi, Yango Loyallıq Proqramında iştirak edir . İştirak pulsuzdur – Yango Loyallıq Proqramında iştirak üçün İstifadəçidən əlavə ödəniş tutulmayacaq.

5.3. Balları necə qazanmaq olar?

Bir qayda olaraq, İstifadəçi Yango vasitəsilə Komfort, Miniven və ya Biznes tariflərində gediş etdikdə və yalnız İstifadəçi Yango mobil tətbiqində nağdsız üsulla (kartla ödəniş) ödədikdə Ballar avtomatik olaraq qazanılır. Əlavə olaraq, Yango vaxtaşırı reklam tədbirləri, kampaniyalar və digər marketinq fəaliyyətlərinin bir hissəsi kimi İstifadəçilərə bəzi Ballar verə bilər.

İstifadəçi aşağıdakıları qazana bilər:

  • Ümumilikdə, Komfort və Miniven tariflərində faktiki alış (ödəniş) məbləğinin 10%-ə qədər hissəsini.
  • İstifadəçi Biznes tarifində gediş sifariş etdikdə faktiki alış (ödəniş) məbləğinin 25%-ə qədər hissəsini.

İstifadəçi nağd ödədikdə ballar qazanılmır

İstifadəçi Ekonom tarifində gediş sifariş edir

Nəzərə alın ki, yuxarıda göstərilən faizlər, mümkün olan maksimumu (“maksimal”) və təcrübədə müəyyən gediş üçün qazanılan keşbek faizi daha aşağı ola bilər. Gediş üçün qazanılacaq Balların təxmini sayı Yango mobil tətbiqində, gedişdən əvvəl İstifadəçiyə gedişin qiyməti ilə birlikdə göstəriləcək. Qazanılan balların dəqiq sayı gediş başa çatdıqdan sonra, Yango mobil tətbiqində İstifadəçiyə göstəriləcək.

İstənilən halda, bir gediş üçün qazanılan Balların məbləği, 0,5 AZN ilə məhdudlaşır (istisna olaraq Biznes tarifdə qazanılan ballar maksimum 1,5 AZN-dir).

Aşağıdakı hallarda ballar qazanılmır:

  • əgər ödəniş qazanılan Ballar vasitəsilə həyata keçirilirsə (əgər İstifadəçi qazanılmış Ballar ilə gediş haqqını ödəyirsə, yeni Ballar qazanılmır).
  • əgər İstifadəçi hər hansı səbəbdən (marketinq kampaniyası, promokoddan istifadə və ya digər səbəblərlə bağlı) həmin gediş üzrə artıq endirim əldə edibsə.

Nəqliyyat xidmətinin ödənişi hər hansı səbəbdən İstifadəçiyə qaytarıldığı halda, həmin gediş üçün qazanılan Ballar ləğv edilir. İstifadəçinin kifayət qədər Ballar Balansı yoxdursa, bu, mənfi Ballar Balansına səbəb ola bilər.

Ballar Balansı haqqında məlumatı Yango mobil tətbiqində əldə etmək olar.

5.4. Balları necə aktivləşdirmək (istifadə etmək) olar?

İstifadəçi, yalnız Yango mobil tətbiqində nağdsız funksiya vasitəsilə gediş haqqını ödədiyi halda, Ballardan müvafiq gediş zamanı endirim əldə etmək məqsədilə istifadə edə bilər. İstənilən halda, Əlaqələndirilmiş kartdan istifadə etməklə, İstifadəçi tərəfindən ödənilməli olan minimum məbləğ bir gediş üçün 0.1 AZN təşkil edir.

İstifadəçi Ballar balansını tam və ya nisbətən daha az hissəsini o halda tələb edə bilər ki, Ballar balansı, gedişin dəyərini ödəmək və 0.1 AZN çıxmaq üçün kifayət etsin. Ballar balansı qismən geri qaytarıla bilməz.

İstifadəçi nağd pul ödədiyi halda, gediş üçün Ballardan istifadə edə bilməz.

İstifadəçi hər hansı səbəbdən (marketinq kampaniyası, promokoddan istifadə və ya digər səbəblərlə bağlı) həmin gediş üzrə artıq endirim əldə etdiyi halda Ballardan istifadə edə bilməz.

Ballar yalnız növbəti gedişlər üçün istifadə bilər. Ballar toplandığı eyni əməliyyat deyil, yalnız hər hansı ayrıca əməliyyat üzrə istifadə oluna bilər. Ballar əvvəlki dövr üçün qazanıla və ya geri qaytarıla bilməz.

5.5. Nağd pul dəyəri və ya digər hesaba köçürmə imkanı

Ballar hər hansı əmlak və ya aktiv sayılmır, İstifadəçiyə əldə edilmiş hüquq və ya faiz hüququ vermir və heç bir nağd pul dəyərinə malik deyil. Beləliklə, Ballar nağd pulla alına, hər hansı məqsəd üçün digər hesaba köçürülə və ya təyin edilə bilməz. Toplanılmış Ballar (a) İstifadəçi öldükdə, (b) ailə münasibətləri məsələsinin bir hissəsi kimi və ya (c) qanunun tətbiqi ilə hər hansı digər şəkildə ötürülə bilməz. Balların satışı və ya transferi mümkün deyil. Ballar heç bir təkrar bazarda satıla bilməz və Balları təkrar bazara köçürmək cəhdləri etibarsız sayılır. Balların başqa İstifadəçiyə ötürülməsi və ya köçürülməsi mümkün olmayacaq.

5.6. Hansı hallarda Şirkət sizə Balları təqdim etməkdən imtina edə bilər?

Gəlin ədalətli olaq! Xahiş edirik, bizi aldatmağa çalışmayasınız! Əgər Şirkət hər hansı potensial fırıldaqçılıq əməlləri və ya pozuntuları (aşağıda göstərildiyi kimi) aşkar edərsə, dərhal və heç bir xəbərdarlıq etmədən İstifadəçi Ballarını hesablamaqdan imtina edə, İstifadəçinin daha əvvəl qazandığı bütün Balları ləğv edə, İstifadəçinin iştirakını dayandıra və ya İstifadəçini Yango Loyallıq Proqramından kənarlaşdıra bilər.

Fırıldaqçılıq əməlləri - Yango platformasını, platformanın digər istifadəçilərini və ya hər hansı üçüncü tərəfləri (məs., ödəniş xidməti təminatçıları, ödəniş kartının emitentini və s.) aldatmaq cəhdləri deməkdir. Bura saxta və ya əvvəlcədən hazırlanmış gedişlərin yaradılması, ödəniş vasitəsindən icazəsiz istifadə, qiymət manipulyasiyaları və s. daxil ola bilər.

Qanunsuzluqlar - Yango platforması ilə hər hansı anormal qarşılıqlı fəaliyyət deməkdir. Digər əməllərlə yanaşı, bura saxta sifarişlər, eyni sürücü ilə çoxsaylı ardıcıl gedişlər, promokodların həddindən artıq istifadəsi, qeyri-adi gedişlər (məs. eyni yerdən başlayan, yaxud məsafə və vaxt baxımından anormal olaraq, çox uzun və ya çox qısa olan gedişlər); ödəniş məsələləri ilə bağlı qeyri-normal gediş səviyyələri (ödənişin qaytarılması, ödəniş vasitəsinin xətaları və s.) daxildir.

Şirkət Yango Loyallıq Proqramından bu qaydalara və ya hər hansı yerli qanunlara uyğun olmayan şəkildə istifadə etməsi şübhəli bilinən hər hansı şəxsin Bonus proqramından iştirakına xitam vermək və ya dayandırmaq hüququna malikdir. Yango Loyallıq Proqramının dayandırılması və ya xitamı ilə yanaşı, Şirkət öz mülahizəsinə uyğun olaraq, cinayət təqibi daxil olmaqla, zəruri hesab etdiyi müvafiq inzibati və ya hüquqi tədbirlər görmək hüququna malikdir.

5.7. Balların istifadə müddəti

Ballar qazanıldığı andan etibarən ən çoxu 6 ay ərzində etibarlıdır. İstifadəçi Ballarının müddətinin nə vaxt bitəcəyini Yango mobil tətbiqində görə bilər. Bundan əlavə, İstifadəçi ardıcıl olaraq 30 gün ərzində ballardan istifadə etmədikdə bütün İstifadəçi ballarının müddəti bitəcək. Müddəti bitdikdən sonra, Ballardan istifadə etmək mümkün olmur və İstifadəçinin Balansı müvafiq olaraq tənzimlənir.

5.8. Məsuliyyətdən imtina

Yango Loyallıq Proqramı altında balların qazanılması və geri qaytarılması kompüter sistemlərinin düzgün işləməsindən asılıdır. Əgər Balların qazanılması və ya istifadəsinə müvəqqəti mane olan nasazlıqlar baş verərsə, Şirkət, bu cür nasazlıqları mümkün qədər qısa zamanda aradan qaldırmaq üçün, bütün müvafiq tədbirləri həyata keçirəcək. Lakin, hər bir halda, İstifadəçi, nasazlıqlar və onların aradan qaldırılması müddətində Balların qazanılması və ya istifadəsi ilə bağlı Şirkət, onun Tərəfdaşları və onun adından fəaliyyət göstərən hər hansı şəxsə qarşı heç bir iddia irəli sürmək və məhkəmə işi qaldırmaq hüququna malik olmayacaq.

5.9. Dəyişiklik hüququ

Şirkət istənilən zaman, balların qazanılması və istifadəsi ilə bağlı qaydaların dəyişdirilməsi və ya İstifadəçilərin Yango Loyallıq Proqramında ödəniş əsasında iştirakını təmin edilməsi daxil olmaqla, Yango Loyallıq Proqramının hər hansı hissəsinə xitam vermək, onu dayandırmaq, dəyişmək, modifikasiya etmək, məhdudlaşdırmaq, əlavələr etmək və ya ləğv etmək hüququna malikdir.

Şirkət yenilənmiş şərtləri internet səhifəsində yerləşdirməklə, Yango Loyallıq Proqramında dəyişiklik barədə İstifadəçilərə xəbər verə bilər. İstifadəçi, Yango Loyallıq Proqramının ən son şərtləri haqqında məlumat əldə etməyə görə müstəsna şəkildə məsuliyyət daşıyır.

Yango Loyallıq Proqramının əvvəlcədən müəyyən edilmiş xitam tarixi yoxdur. Bununla belə, Şirkət istənilən vaxt, Yango Loyallıq Proqramını, öz mülahizəsinə əsasən, əvvəlcədən xəbərdarlıq verməklə və ya vermədən ləğv edə bilər.

 

6. Tətbiq edilə bilən qanunvericilik və mübahisələrin həlli

6.1. Bu Şərtlərdən irəli gələn və ya onlarla əlaqədar olan bu Yango İstifadə Şərtləri Azərbaycan Respublikasının qanunlarına uyğun olaraq tənzimlənir və şərh edilir.

6.2. Bu Yango İstifadə Şərtlərdən irəli gələn və ya onlarla əlaqədar olaraq yaranan hər hansı mübahisə Azərbaycan Respublikasının səlahiyyətli məhkəməsi tərəfindən həll olunacaq.

 

7. “UBER AZƏRBAYCAN” MMC-nin rekvizitləri.

Azərbaycan Respublikasının qanunlarına uyğun olaraq təsis edilmiş AZ1025, Bakı şəhəri, Xətai rayonu, Xocalı, ev 55 ünvanında yerləşən, 2003320301 qeydiyyat nömrəli şirkət

E-poçt: support@yango.com

Dərc olunma tarixi: 29.01.2024

Qüvvəyə minmə tarixi: 30.01.2024

Previous version of the document: https://yango.com/legal/yango_termsofuse/17012024

Previous version of the document: https://yango.com/legal/yango_termsofuse/01122023

Previous version of the document: https://yango.com/legal/yango_termsofuse/27112023

Previous version of the document: https://yango.com/legal/yango_termsofuse/21092023

Previous version of the document: https://yango.com/legal/yango_termsofuse/14082023

Previous version of the document: https://yango.com/legal/yango_termsofuse/15052023

Previous version of the document: https://yango.com/legal/yango_termsofuse/24102022

Previous version of the document: https://yango.com/legal/yango_termsofuse/20072022

Previous version of the document: https://yango.com/legal/yango_termsofuse/28062022

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in Bolivia.

1.2. The Company may, after prior notice and consent from the User, amend provisions hereof, under the same conditions, amend provisions of the Regulatory Documents. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The Company can provide the User with a translation of this Terms from English into other languages. However, in the event of a conflict between the Terms in English and its translation, only the English version of the Terms shall be legally binding.

1.3. The User can withdraw from these Terms at any time by deleting the Program from the memory of the User’s mobile device.

1.4. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Services) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.5. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.6. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.7. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services.

1.8. By using the Service, the User consents to receive promotional messages including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

 

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use, free of charge, for an indefinite time period.

2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the transportation providers in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.

2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason. Through the functionality of the Service, the User may also access the aggregated information about the ratings made by the Driver, which is calculated based on the average of the last 40 rides’ ratings. Additional information about the functionality is available via the link - https://yango.com/es_bo/lp/index

2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as the Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.10. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation providers), and to process personal information for Company’s partners to provide services to the User in the Service. When the User turns to the Service, his/her personal information is transmitted to be processed under the terms and for the purposes determined in the Privacy Policy available at: (https://yango.com/legal/yango_privacy_notice).

2.11. If the User orders delivery services from the Company’s partners, he or she undertakes not to hand over for the delivery the following items:

  • hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
  • narcotic drugs, psychotropic substances, precursors and their analogs;
  • nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
  • poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
  • the national currency and foreign currency;
  • printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
  • perishable food without special package;
  • items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles to be transported, including foodstuff;
  • liquids in open containers;
  • space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
  • fragile items without special packaging;
  • any other items, which distribution is prohibited or limited in the territory of country of delivery service provision.

The Company’s partners may set other limits on items to be delivered.

The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provide delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.

 

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).

3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with the Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to RUB 5 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact the Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, the Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If the Company is not a party to settlements made via the Linked Card, the Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. The Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if the Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract the Company signed with such third party.

 

4. Governing law and dispute resolution

4.1. These Terms of Use and any non-contractual obligations arising out of or in connection with these Terms of Use shall be governed by and construed in accordance with the laws of England and Wales without regard to the conflict of law provisions.

4.2. Any dispute, difference, controversy or claim arising out of or in connection with this these Terms of Use, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat of arbitration shall be Dubai, United Arab Emirates. The language to be used in the arbitration shall be English.

 

5. Details of RideTechnology Global FZ-LLC

RideTechnology Global FZ-LLC (License number: 101640)

Free Zone Limited Liability Company (FZ-LLC)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail: support@yango.com

Date: 19.12.2023

Previous version of the document: https://yandex.com/legal/yango_termsofuse/24082023

Previous version of the document: https://yandex.com/legal/yango_termsofuse/10082022

Términos de Uso de Yango

 

1. Disposiciones Generales

1.1. Estos Términos (en lo sucesivo, los Términos) constituyen una oferta de RideTechnology Global FZ-LLC (en lo sucesivo, la Sociedad) a un usuario de Internet (en lo sucesivo, el Usuario) para utilizar el servicio Yango (en lo sucesivo, el Servicio) en Perú.

1.2. La Sociedad puede, previa notificación y consentimiento del Usuario, modificar las disposiciones del presente, en las mismas condiciones, modificar las disposiciones de los Documentos Reglamentarios. La versión actual del presente está disponible en: https://yango.com/legal/yango_termsofuse. La Sociedad puede proporcionar una traducción de estos Términos del inglés a otros idiomas al Usuario. Sin embargo, en caso de conflicto entre los Términos en inglés y su traducción, solo la versión en inglés de los Términos será legalmente vinculante.

1.3. El Usuario puede rescindir estos Términos en cualquier momento eliminando el Programa de la memoria del dispositivo móvil del Usuario.

1.4. El Servicio permite al Usuario colocar información, sin cargo, sobre la demanda potencial del Usuario de servicios de transporte de pasajeros y equipaje u otros servicios, incluidos los servicios de entrega (si están disponibles en el país a través de los Servicios) de los proveedores de transporte disponibles, buscar ofertas de organizaciones que prestan servicios en dichos campos, y buscar dichas ofertas utilizando los parámetros establecidos por el Usuario. Todas las funciones actualmente disponibles del Servicio junto con cualquier desarrollo y (o) función recién agregada están sujetas a estos Términos.

USTED RECONOCE QUE LA SOCIEDAD NO PROPORCIONA SERVICIOS DE TRANSPORTE NI FUNCIONA COMO TRANSPORTISTA Y QUE DICHOS SERVICIOS DE TRANSPORTE SON PROPORCIONADOS POR TERCEROS – PROVEEDORES DE TRANSPORTE QUE NO SON EMPLEADOS POR LA SOCIEDAD NI POR NINGUNO DE SUS AFILIADOS. LAS RELACIONES ENTRE USTED Y LOS PROVEEDORES DE TRANSPORTE SOBRE LA ADQUISICIÓN DE SERVICIOS ESTÁN REGULADOS POR ACUERDOS RELEVANTES ENTRE USTED Y EL PROVEEDOR DE TRANSPORTE, LA SOCIEDAD NO ES PARTE DE ESTOS ACUERDOS.

1.5. Dependiendo de la región del Usuario, algunas o todas las funciones del Servicio pueden ser inaccesibles o limitadas. Las funciones se consideran inaccesibles (limitadas) para el Usuario de una determinada región si dicho Usuario no puede usarlas explícitamente. Está prohibido aplicar cualquier método técnico y basado en software para eludir estas limitaciones. Las disposiciones de los presentes Términos que rigen las funciones del Servicio inaccesibles (limitadas) para el Usuario se aplicarán hasta que dichas funciones sean explícitamente accesibles para el Usuario. La información sobre la accesibilidad de las funciones del Servicio en una determinada región se proporcionará al Usuario cuando su solicitud se envíe a la Sociedad.

1.6. Para evitar dudas, la Sociedad no brinda servicios de transporte de pasajeros y equipaje u otros servicios, incluidos los servicios de entrega y servicios de asistencia al usuario.

1.7. Todas las conversaciones que el Usuario mantenga con el equipo de soporte y los conductores de los proveedores de transporte - socios del Servicio pueden ser grabadas para controlar la calidad y mejorar los servicios.

1.8. Al utilizar el Servicio, el Usuario acepta recibir mensajes promocionales, incluidos correos electrónicos y mensajes. El Usuario puede darse de baja de los mensajes promocionales utilizando las funciones relevantes del Servicio o siguiendo las instrucciones especificadas en un mensaje promocional recibido.

 

2. Uso del Servicio. Ciertas Funciones del Servicio

2.1. El Servicio se proporciona al Usuario para uso personal no comercial, de forma gratuita, por tiempo indefinido.

2.2. La información sobre los servicios de transporte de pasajeros y equipaje u otros servicios (en adelante, la Información) se proporciona por terceros (socios) - proveedores de transporte. La lista de socios está disponible en https://yango.com/partners. Para obtener más información sobre los servicios ofrecidos (incluida la disponibilidad del punto de acceso Wi-Fi en la cabina, la vigilancia fotográfica / video en la cabina por parte del socio de la Sociedad y otra información), el Usuario puede comunicarse con los socios del Servicio - proveedores de transporte o proporcionar sus datos de contacto a través de las funciones del Servicio para que los socios del Servicio se comuniquen con el Usuario de forma independiente y le proporcionen información sobre los servicios ofrecidos.

2.3. La Sociedad no será responsable por el contenido y (o) la relevancia de la información proporcionada por los socios del Servicio - proveedores de transporte, incluida la información sobre el costo y la disponibilidad actual de los beneficios de los proveedores de transporte. El Usuario discutirá, de forma independiente (sin la participación de la Sociedad) la adquisición de servicios con los proveedores de transporte de acuerdo con las reglas de los socios sobre la prestación de servicios. La Sociedad no será responsable de las transacciones financieras y de otro tipo realizadas por el Usuario y los proveedores de transporte y por las consecuencias de la adquisición de los servicios de los proveedores de transporte por parte del Usuario.

2.4. El Usuario puede acceder a las funciones de calificar los servicios de los socios del Servicio - proveedores de transporte y comentar / dejar comentarios sobre el Servicio y (o) los servicios de los proveedores de transporte. Las calificaciones y comentarios de los Usuarios se publican en el sitio web del Servicio y pueden estar disponibles en sitios web de terceros. La Sociedad se reserva el derecho de negarse a publicar calificaciones / comentarios y eliminar / bloquear, en cualquier momento, cualquier calificación / comentario que el Usuario haya publicado a su discreción y sin dar razón alguna.

2.5. La Sociedad se reserva el derecho, a su propia discreción, de limitar el acceso del usuario al Servicio (o a ciertas funciones del Servicio, si es tecnológicamente factible) usando la cuenta del Usuario o bloquear la cuenta completa del Usuario a causa de múltiples violaciones de los presentes Términos o tomar cualquier otra medida contra el Usuario para respetar exigencias legislativas o derechos e intereses legítimos de terceros.

2.6. Cuando la demanda de transporte u otros servicios sea mayor (incluidos los días antes de las vacaciones, días de actos multitudinarios y otros casos), las tarifas de los socios del Servicio se pueden aumentar. La Sociedad informa sobre tarifas más altas mediante la publicación del aviso correspondiente en el sitio web del Servicio https://yango.com o de otra manera que la Sociedad considere adecuada, entre otras cosas, mediante el envío de un mensaje de información al número de teléfono móvil del Usuario o a través de la aplicación móvil.

2.7. Los servicios de transporte de pasajeros y equipaje según las tarifas disponibles en el Servicio se prestan en diferentes tipos de vehículos. Los vehículos se clasifican automáticamente en función de los datos de rendimiento de los vehículos proporcionados por los socios del Servicio.

2.8. Si el Servicio admite el pedido de viajes por adelantado (en adelante, "viajes reservados") en determinadas tarifas del Servicio, el pedido estará disponible para que el socio del Servicio lo confirme cerca de la hora especificada por el Usuario en el pedido (no antes de 30 minutos antes de que esté programado el inicio del viaje reservado). El costo del viaje reservado se calculará e indicará en el Servicio cuando se ordene el viaje. El precio puede cambiar en las circunstancias enumeradas en el sitio web del Servicio https://yango.com.

2.9. Un proveedor de transporte cobra tarifas por un viaje cancelado por el Usuario si dicha cancelación se produce después de la llegada del vehículo al lugar designado por el Usuario. El monto de dichas tarifas se calcula de la misma manera que el costo del viaje/servicio según la tarifa por un período de tiempo desde que el vehículo llegó al lugar de recogida realmente o desde la hora de llegada especificada en la información que presentó el proveedor de transporte al Usuario respecto del transporte del paquete solicitado por el Usuario/los Usuarios (lo que suceda más tarde) hasta que el Usuario cancele el viaje/servicio. El Usuario deberá cancelar un viaje/servicio mediante el envío de un aviso pertinente al proveedor de transporte a través del Servicio. Se considera que un Usuario que no ha abordado un vehículo servido por el proveedor de transporte dentro de diez (10) minutos teniendo en cuenta el tiempo de espera sin cargo especificado en una tarifa respectiva ha cancelado un viaje/servicio, a menos que se estipule lo contrario en las reglas o acuerdos correspondientes del proveedor de transporte entre el Usuario y un representante (conductor) del proveedor de transporte. La tarifa de cancelación para los traslados del aeropuerto a la ciudad se calcula como se describe anteriormente más una tarifa adicional cobrada por el viaje fuera de la ciudad según la tarifa.

2.10. El Usuario autoriza a la Sociedad a procesar información personal (incluidos los datos personales) del Usuario del Servicio (Yango), a transferir información personal del Usuario a los socios de la Sociedad (proveedores de transporte) y a procesar información personal para que los socios de la Sociedad brinden servicios a el Usuario en el Servicio. Cuando el Usuario recurre al Servicio, su información personal se transmite para ser procesada en virtud de los términos y para los fines determinados en la Política de Privacidad disponible en: (https://yango.com/legal/yango_privacy_notice).

2.11. Si el Usuario solicita servicios de entrega a los socios de la Sociedad, se compromete a no entregar los siguientes elementos para la entrega:

  • armas de mano de combate, no militares y de servicio, municiones, repuestos y componentes, arcos y ballestas deportivos, armas diseñadas para señales de luz, humo y sonido, armas eléctricas, dispositivos de electrochoque y descargadores de chispas, armas blancas, cachiporras, puños de hierro, shurikens, ramitas, bumeranes y otros artículos ajustados para golpear, aplastar, lanzar, perforar y cortar, excepto equipos deportivos, dispositivos y componentes técnicos especiales de doble uso;
  • estupefacientes, sustancias psicotrópicas, precursores y sus análogos;
  • materiales nucleares, sustancias radiactivas, superpotentes, cáusticas, explosivas e inflamables, agentes de combustión, sustancias pirotécnicas y artículos relacionados, y otras sustancias peligrosas;
  • venenos, animales venenosos, sustancias venenosas, plantas venenosas y semillas de plantas venenosas;
  • moneda nacional y moneda extranjera;
  • publicaciones impresas, materiales gráficos, películas, fotografías, audio y videos que contengan propaganda o promoción de cambios violentos del orden constitucional, destrucción de la seguridad nacional, guerra, superioridad social, racial, nacional, religiosa, de clase y de clan, crueldad, violencia y pornografía;
  • alimentos perecederos sin paquete especial;
  • artículos y sustancias que, por su naturaleza o por su embalaje, puedan ser un peligro para el público, puedan contaminar o dañar (destruir) otras cargas, personas circundantes u objetos;
  • animales y plantas, materiales biológicos;
  • artículos que requieran vehículos especialmente equipados para su transporte, incluidos los productos alimenticios;
  • líquidos en recipientes abiertos;
  • artículos que comen espacio, cuyas dimensiones totales de largo, ancho (dos diámetros o ejes en la base del rollo) y altura (sujeto a exenciones especiales) superan los 150 cm; artículos largos de más de 150 cm; el peso de los artículos transferidos no puede exceder los 20 kg;
  • artículos frágiles sin embalaje especial;
  • cualquier otro artículo, cuya distribución esté prohibida o limitada en el territorio del país de prestación del servicio de entrega.

Los socios de la Sociedad pueden establecer otros límites en los artículos a entregar.

Los socios de la Sociedad no brindan ningún servicio postal y no aceptan envíos postales (correspondencia postal con dirección, paquetes postales, contenedores, publicaciones impresas en el embalaje correspondiente) para la entrega.

El Conductor, actuando como representante del socio de la Sociedad, puede preparar el documento de envío con el Usuario o pueden llegar a un acuerdo para no celebrar el documento de envío.

El Usuario es consciente y confirma que, si no cumple con los requisitos anteriores para los artículos que se entregarán, el Usuario es el único responsable de todos los efectos negativos que puedan ocurrir mientras el socio de la Sociedad proporciona los servicios de entrega. Al mismo tiempo, un socio de la Sociedad puede denegar los servicios de entrega al Usuario si el socio de la Sociedad o los representantes del socio de la Sociedad descubren artículos que no se pueden entregar.

 

3. Función de Pago sin Efectivo para Servicios de Transporte de Pasajeros y Equipaje y otros servicios

3.1. El Usuario puede pagar los servicios de transporte de pasajeros y equipaje prestados al Usuario de acuerdo con la información sobre la demanda potencial del servicio relevante que el Usuario publicó a través del Servicio:

3.1.1. Directamente a un proveedor de transporte (entre otros, en efectivo o por cualquier otro medio estipulado por dicho proveedor de transporte, en su caso, en lo sucesivo denominado como Efectivo en estos Términos y la interfaz del Servicio). Dicho pago se realizará sin que la Sociedad esté involucrada y no se regirá por estos Términos. Dicho método de pago puede estar restringido para los servicios de entrega (si dicha función está disponible en el país del Usuario).

3.1.2. Si el pago sin efectivo está disponible a través de los Servicios en el país del Usuario, el Usuario puede acceder a la función de pago sin efectivo mediante una Tarjeta Bancaria Vinculada (la cláusula 3.2 del presente documento); en este caso, la Sociedad actúa en nombre del proveedor de transporte correspondiente o de otra manera (incluso directamente) con un procesador de pagos autorizado, un procesador de dinero electrónico o cualquier otra parte de las liquidaciones involucradas y recibe pagos como agente del proveedor de transporte o de otra manera (incluso directamente) (en adelante, pagos sin efectivo). La Sociedad no garantiza que la operación del Servicio esté libre de errores y fallas en vista de permitir pagos sin efectivo.

Dependiendo de la región del Usuario, los pagos sin efectivo se pueden realizar sin que la Sociedad actúe como receptora del pago o con la Sociedad involucrada como otra parte en las liquidaciones o en el intercambio de información.

El Usuario deberá elegir la forma de pago correspondiente en la interfaz del Servicio. En este sentido, si es imposible realizar pagos sin efectivo por cualquier motivo (incluidos, entre otros, la inaccesibilidad técnica temporal de esta función, la imposibilidad temporal o constante de realizar pagos sin efectivo utilizando la Tarjeta Vinculada, fondos insuficientes en la Tarjeta Vinculada), el Usuario se obliga a pagar en Efectivo.

Para pagos sin efectivo, es posible efectuar tanto una transacción por el costo total del transporte de pasajeros y equipaje u otro servicio como varias transacciones por ciertas partes del costo del servicio. Los pagos sin efectivo pueden efectuarse por cualquiera de los medios anteriores durante el viaje/servicio o cuando finaliza el viaje/servicio.

En caso de pagos sin efectivo, el Usuario puede, junto con el pago del transporte de pasajeros y equipaje u otro servicio, realizar un pago adicional sin efectivo al proveedor de transporte como un porcentaje del costo del transporte de pasajeros y equipaje pagado u otro servicio (en lo sucesivo denominado como Propinas en estos Términos y la interfaz del Servicio) según lo consideren oportuno.

3.2. El Usuario deberá especificar la Tarjeta Bancaria Vinculada en la interfaz del Servicio indicando los siguientes datos:

  • Número de tarjeta bancaria
  • Válida hasta
  • Código de verificación

Si los datos de la tarjeta bancaria son verdaderos, válidos y es técnicamente factible utilizar esta tarjeta en el Servicio, dicha tarjeta bancaria se convierte en la Vinculada y puede utilizarse para pagos sin efectivo (cl. 3.1.2 del presente documento). Todas las Tarjetas Vinculadas se muestran en la interfaz del Servicio; para comodidad del Usuario, la interfaz muestra los últimos 4 dígitos del número de la Tarjeta Vinculada.

3.3. Cuando se agrega una Tarjeta Vinculada y cuando el Usuario elige la función de pago sin efectivo para un determinado viaje/servicio, se cargará la cantidad limitada a 5 rublos rusos (o cualquier otra cantidad en la moneda de la región del Usuario) para confirmar que los detalles de la Tarjeta Vinculada son verdaderas y válidas; si la transacción se realiza con éxito, dicha cantidad será reembolsada al Usuario. La falta de carga de dicha cantidad implica la imposibilidad de añadir esta Tarjeta Vinculada y (o) la indisponibilidad de la función de pago sin efectivo respectivamente.

3.4. Al agregar la Tarjeta Vinculada y en cualquier momento después de agregarla, el Usuario puede establecer y (o) cambiar la cantidad predeterminada de Propinas a través de la interfaz del Servicio; el Usuario puede cambiar la cantidad de las Propinas para un determinado viaje/servicio en la interfaz del Servicio cuando finaliza el viaje/servicio.

3.5. Las Propinas (en la cantidad predeterminada o en la cantidad específicamente indicada por el Usuario para un determinado viaje/servicio) se cargarán de la Tarjeta Vinculada si el Usuario, dentro de los 30 minutos posteriores a la finalización del viaje/servicio, asigna una calificación alta a el viaje (4–5 estrellas) en la interfaz del Servicio y hace clic en "Listo" o no asigna una calificación alta ni baja al viaje/servicio (no especifica el número de estrellas) y hace clic en "Listo".

3.6. Si dentro de los 30 minutos posteriores a la finalización del viaje/servicio el Usuario asigna una calificación baja al viaje/servicio (1–3 estrellas) en la interfaz del Servicio y hace clic en "Listo", no se cobrarán Propinas de la Tarjeta Vinculada.

3.7. Si dentro de los 30 minutos posteriores a la finalización del viaje/servicio el Usuario no hizo clic en "Listo", la cantidad de las Propinas (en la cantidad predeterminada o en la cantidad específicamente indicada por el Usuario para un determinado viaje/servicio) se bloqueará en la Tarjeta Vinculada por 24 horas, durante las cuales el Usuario podrá aumentar o reducir la cantidad de las Propinas para este viaje/servicio. Transcurrido dicho tiempo, las Propinas se cobrarán en la cantidad especificada por el Usuario (por defecto o específicamente para este viaje/servicio).

3.8. Los pagos sin efectivo del Usuario se realizarán con un procesador de pagos autorizado o un procesador de dinero electrónico involucrado y se regirán por las reglas de los sistemas de pago internacionales, bancos (incluido el banco que emitió la Tarjeta Vinculada) y otras partes en las liquidaciones.

3.9. Al indicar sus datos de conformidad con la cláusula 3.2 del presente documento y además utilizando la Tarjeta Vinculada, el Usuario confirma y garantiza que indicó la información fidedigna y completa sobre la tarjeta bancaria válida emitida a su nombre; dichos datos cumplen con las normas de los sistemas de pago internacionales y los requisitos del banco que emitió la Tarjeta Vinculada, entre otros, en relación con el procedimiento de pagos sin efectivo.

3.10. El Usuario comprende y acepta que todas las acciones realizadas en el Servicio utilizando el número de teléfono móvil confirmado por el Usuario, entre otras cosas, los pagos sin efectivo con el uso de la Tarjeta Bancaria Vinculada, se considerarán realizadas por el Usuario.

3.11. Si el Usuario no está de acuerdo con el hecho y (o) la cantidad de los pagos sin efectivo y tiene otras preguntas sobre cómo usar la Tarjeta Vinculada en el Servicio, puede comunicarse con la Sociedad a través de los números de teléfono especificados por el Servicio y (o) a través de la interfaz del servicio de asistencia (feedback) dentro de los 14 días a partir de la fecha de los pagos sin efectivo o cualquier otra acción o evento que motivó la solicitud.

Si, tras la inspección provocada por dicha solicitud, la Sociedad decide devolver la cantidad del pago sin efectivo, en su totalidad o en parte, dicha cantidad se devolverá a la cuenta bancaria de la tarjeta bancaria con la que se realizó el pago sin efectivo. El reembolso se realizará con un procesador de pagos autorizado o un procesador de dinero electrónico involucrado y se regirán por las reglas de los sistemas de pago internacionales, bancos (incluido el banco que emitió la Tarjeta Vinculada) y otras partes en las liquidaciones. Si la Sociedad no es parte de las liquidaciones realizadas a través de la Tarjeta Vinculada, la Sociedad puede actuar como un organismo que transfiere las solicitudes de los usuarios anteriores a los proveedores de transporte, oficinas de despacho o cualquier otra persona que sea receptora de los pagos en virtud de las transacciones anteriores con la Tarjeta Vinculada.

3.12. La Sociedad se reserva el derecho de exigir, en cualquier momento, que el Usuario confirme los detalles que especificó en el Servicio, incluidos los detalles de la Tarjeta Vinculada, y solicitar los documentos acreditativos al respecto (en particular, documentos de identidad); el hecho de no proporcionar estos documentos puede calificar como el suministro de información no confiable y tener las implicaciones estipuladas por la cláusula 2.5 del presente documento si la Sociedad lo considera conveniente.

3.13. Las disposiciones sobre los términos y procedimiento de pago del transporte de pasajeros y equipaje u otros servicios, incluidos los servicios de entrega, especificados en esta Sección, no se aplicarán cuando un tercero pague por dicho transporte u otros servicios en lugar del Usuario bajo un contrato separado que la Sociedad firmó con dicho tercero.

 

4. Ley aplicable y solución de controversias

4.1. Estos Términos de Uso y cualquier obligación no contractual que surja de estos Términos de Uso o estén relacionados con ellos se regirán e interpretarán de acuerdo con las leyes de Inglaterra y Gales sin tener en cuenta las disposiciones sobre conflictos de leyes.

4.2. Cualquier disputa, diferencia, controversia o reclamo que surja de o en conexión con estos Términos de Uso, incluyendo (pero no limitado a) cualquier pregunta relacionada con su existencia, validez, interpretación, desempeño, descarga y recursos aplicables, se remitirá y finalmente resuelto mediante arbitraje conforme a las Reglas de Arbitraje del Centro de Arbitraje Internacional de Dubai, cuyas Reglas se consideran incorporadas por referencia a esta cláusula. El número de árbitros será uno. La sede del arbitraje será Dubai, Emiratos Árabes Unidos. El idioma que se utilizará en el arbitraje será el inglés.

 

5. Detalles de RideTechnology Global FZ-LLC

RideTechnology Global FZ-LLC (License number: 101640)

Free Zone Limited Liability Company (FZ-LLC)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail: support@yango.com

Fecha: 19.12.2023

Versión anterior del documento: https://yandex.com/legal/yango_termsofuse/24082023

Versión anterior del documento: https://yandex.com/legal/yango_termsofuse/10082022

Terms of Use of Yango

 

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in Senegal.

1.2. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms and provisions of regulatory documents -License to Use Search Engine and Privacy Policy (hereinafter referred to as Regulatory Documents), in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms and/or Regulatory Documents, the User may not use the Service. Rules of Referral Programme for users are posted at https://yango.com/legal/se.

1.3. The Company may, after prior notice and consent from the User, amend provisions hereof, and may, under the same conditions, amend provisions of the Regulatory Documents. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The Company can provide the User with a translation of these Terms from English into other languages. However, in the event of a conflict between the Terms in English and its translation, only the English version of the Terms shall be legally binding.

1.4. The User shall stop using the Service, if he or she disagrees with any amendments to these Terms made as prescribed by cl. 1.4 hereof. In accordance to article 31 of Law 2021-25 on prices and consumer protection, the User is informed that he has a period of seven (07) days from the date of subscription to the Service to exercise his right of withdrawal, without penalty, charge and without any reason by request to the Company. The request must be sent before the expiration of the withdrawal period. The User who has exercised his right of withdrawal from a contract for the provision of services which performance has begun shall pay the Company an amount corresponding to the service provided and proportionate to the total price of the service.

Without prejudice to the provisions of the above clause hereto, the User can withdraw from these Terms at any time by deleting the Program from the memory of the User’s mobile device.

1.5. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Services) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.6. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.7. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.8. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services.

1.9. By using the Service, the User consents to receive promotional messages including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

 

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use, free of charge

2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the transportation providers in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.

2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason.

2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as the Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. If the Service supports the feature allowing the User to increase (by 50% max.) or decrease (by 20% max.) the price of certain Service tariffs and to make orders with such altered price the order will be available for the Service partner who will either confirm or decline the order at his own discretion. To suggest an altered price as specified above the User will have to set it in the mobile application before placing the order.

2.10. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.11. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation providers), and to process personal information for Company’s partners to provide services to the User in the Service. When the User turns to the Service, his/her personal information is transmitted to be processed under the terms and for the purposes determined in the Privacy Policy of available at: (https://yango.com/legal/yango_privacy_notice).

2.12. If the User orders delivery services from the Company’s partners, he or she undertakes not to hand over for the delivery the following items:

  • hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
  • narcotic drugs, psychotropic substances, precursors and their analogs;
  • nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
  • poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
  • the national currency and foreign currency;
  • printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
  • perishable food without special package;
  • items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles to be transported, including foodstuff;
  • liquids in open containers;
  • space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
  • fragile items without special packaging;
  • any other items, which distribution is prohibited or limited in the territory of country of delivery service provision.

The Company’s partners may set other limits on items to be delivered.

The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provide delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.

 

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).

3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with the Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportationor other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to RUB 5 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact the Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, the Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If the Company is not a party to settlements made via the Linked Card, the Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. The Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if the Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract the Company signed with such third party.

 

4. Governing law and dispute resolution

4.1. These Terms of Use and any non-contractual obligations arising out of or in connection with these Terms of Use shall be governed by and construed in accordance with the laws of England and Wales without regard to the conflict of law provisions.

4.2. Any dispute, difference, controversy or claim arising out of or in connection with this these Terms of Use, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat of arbitration shall be Dubai, United Arab Emirates. The language to be used in the arbitration shall be English.

 

5. Details of RideTechnology Global FZ-LLC

RideTechnology Global FZ-LLC (License number: 101640)

Free Zone Limited Liability Company (FZ-LLC)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail: support@yango.com

Date of publication: 19.02.2024

Previous version of the document: https://yango.com/legal/yango_termsofuse/18092023

Previous version of the document: https://yango.com/legal/yango_termsofuse/11092023

Previous version of the document: https://yango.com/legal/yango_termsofuse/15062023

Previous version of the document: https://yango.com/legal/yango_termsofuse/22082022

Previous version of the document: https://yango.com/legal/yango_termsofuse/20072022

Previous version of the document: https://yango.com/legal/yango_termsofuse/11112021

Conditions d'utilisation du service Yango

 

1. Dispositions générales

1.1. Les présentes Conditions (ci-après — les Conditions) représentent une offre de la société RideTechnology Global FZ-LLC (ci-après — la Société) à l'utilisateur du réseau Internet (ci-après — l’Utilisateur) concernant l’utilisation du service Yango (ci-après — le Service) au Sénégal.

1.2. Il est considéré qu'en procédant à l’utilisation du Services/de ces fonctionnalités séparées, l'Utilisateur accepte les présentes Conditions, ainsi que les conditions des Documents réglementaires (La licence d'utilisation du moteur de recherche deet La Politique de confidentialité) dans leur intégrité, sans aucune restriction ni réserve. Dans le cas où l'Utilisateur n'accepte par une quelconque des dispositions des Conditions et/ou des Documents réglementaires, l'Utilisateur ne peut pas utiliser le Service.Les règles du Programme de parrainage pour les utilisateurs sont affichées à l'adresse https://yango.com/legal/se.

1.3. La Société a le droit de modifier les dispositions des présentes Conditions à tout moment après notification préalable et accord de l'Utilisateur et la a le droit de modifier les dispositions des Documents réglementaires dans des conditions équivalentes. La version en vigueur des présents Conditions est publiée à : https://yango.com/legal/yango_termsofuse/. La Société peut fournir à l'Utilisateur une traduction de ces Conditions de l’anglais vers d’autres langues. Pourtant, en cas de conflit entre les Conditions en anglais et sa traduction, c'est la version des Conditions en anglais qui fera foi.

1.4. L'Utilisateur cessera d'utiliser le Service, s’il n’est pas d’accord avec les modifications apportées aux présentes Conditions, conformément au paragraphe 1.4 des présentes. Conformément à l’article 31 de la loi 2021-25 sur les prix et la protection des consommateurs, l’Utilisateur est informé qu’il dispose d’un délai de sept (07) jours à compter de la date de souscription au pour exercer son droit de rétractation, sans pénalité, asns frais et sans motif par demande à la Société. La demande doit être envoyée avant l’expiration du délai de rétractation. L’Utilisateur qui a exercé son droit de rétractation d’un contrat de prestation de services dont l’exécution a commencé devra verser à la Société un montant correspondant au service fourni et proportionnel au prix total du service.

Sans préjudice des dispositions de la clause ci-dessus, l’Utilisateur peut renoncer à tout moment aux présentes Conditions en supprimant le Logiciel de la mémoire de son appareil mobile.

1.5. Le Service donne à l'Utilisateur la possibilité de publier, à titre gratuit, l'information relative à la demande potentielle de l'Utilisateur de service de transport des passagers et du bagage ou autres services, y compris les services de livraison (si disponible dans le pays via Services) fornis par les fournisseurs de services de transport disponibles, ainsi que la possibilité de prendre connaissance des informations relatives aux offres des organisations qui fournissent des services dans le domaine susmentionné et de rechercher de telles offres selon les critères définies par l'Utilisateur. Toutes les fonctionnalités du Service existant actuellement, ainsi que tout leur développement ou l'adjonction de toutes fonctionnalités nouvelles constituent l'objet des présentes Conditions.

VOUS RECONNAISSEZ QUE LA SOCIETE NE FOURNIT PAS DE SERVICES DE TRANSPORT OU NE FONCTIONNE PAS EN TANT QUE TRANSPORTEUR ET QUE TOUS CES SERVICES DE TRANSPORT SONT FOURNIS PAR DES TIERS — FOURNISSEURS DE SERVICES DE TRANSPORT, QUI NE SONT PAS EMPLOYÉS PAR LA SOCIETE OU L’UNE DE SES AFFILIES. LES RELATIONS ENTRE VOUS ET LES FOURNISSEURS DE SERVICES DE TRANSPORT EN CE QUI CONCERNE L’ACQUISITION DE SERVICES SONT RÉGIES PAR DES ACCORDS PERTINENTS ENTRE VOUS ET LE FOURNISSEUR DE SERVICES DE TRANSPORT, LA SOCIETE N’EST PAS PARTIE À CES ACCORDS.

1.6. En fonction de la région de l'Utilisateur, l'accès à toutes ou à certaines fonctionnalités du Services peuvent être bloqué ou limité. L'accès de l'Utilisateur aux fonctionnalités depuis une certaine région est considéré comme bloqué (limité) pour, si l'Utilisateur ne peut pas s'en servir directement. L'application de tous moyens techniques ou logiciels pour contourner ces limitations est interdite. Les dispositions des présentes Conditions qui régissent les fonctionnalités du Service l'accès auxquelles est bloqué (limité) pour l'Utilisateur ne sont pas applicables jusqu'à ce que l'Utilisateur ne puisse s'en servir directement. Les informations concernant l'accessibilité des fonctionnalités du Services dans une région correspondante sont fournies à l'Utilisateur à la demande de celui-ci adressée à la Société.

1.7. Pour éviter tout doute, la Société ne fournit pas de services de transport des passagers et des bagages ou autres services, y compris des services de livraison, ni de services d’assistance.

1.8. Toutes les conversations de l’Utilisateur avec les spécialistes du service clientèle ainsi qu’avec les chauffeurs des partenaires qui fournissent des services de transport peuvent être enregistrés à des fins de contrôle de la qualité et de perfectionnement des services.

1.9. Par l’utilisation du Service, l'Utilisateur donne son accord pour la réception des messages publicitaires, y compris les e-mails et messages. L'Utilisateur a le droit de renoncer à la réception des messages publicitaires, en appliquant les fonctionnalités correspondantes du Services ou en suivant les indications du message publicitaire reçu.

 

2. Usage du Service. Certaines fonctionnalités du Service

2.1. Le Service est mis à disposition de l'Utilisateur à titre gratuit pour l’utilisation personnel non commercial, pour une durée indéterminée.

2.2. Les informations relatives aux services de transport des passagers et des bagages (ci‑après — les Informations) sont fournies par les tiers (les partenaires)— les fournisseurs de services de transport. La liste des partenaires est disponible sur https://yango.com/partners. Pour les informations détaillées relatives aux services offerts (y compris les informations relatives à la possibilité de connexion par wi-fi dans le véhicule, à la réalisation d’enregistrements photo/vidéo à l’intérieur du véhicule par les partenaire de la Société s et autres informations) l'Utilisateur peut soit s'adresser aux partenaires du Service — les fournisseurs de services de transport, soit fournir ses cordonnées via une fonctionnalité du Service pour que les partenaires du Service puissent eux-mêmes contacter l'Utilisateur et lui fournir les informations relatives aux services offerts.

2.3. La Société n'engage pas la responsabilité pour le contenu et/ou pour l'actualité des informations fournies par les partenaires du Service — les fournisseurs de services de transport, y compris pour les informations relatives aux prix des services des partenaires, ainsi que à leur bénéfices disponibles à un moment donné. L'interaction de l'Utilisateur avec les partenaires concernant l'acquisition des services est effectuée par l'Utilisateur lui-même (sans participation de la Société), conformément aux règles de la prestation des services définies par les partenaires. La Société n'engage pas la responsabilité pour les opérations financières et pour toutes autres opérations effectuées par l'Utilisateur et par les fournisseurs de services de transport, ainsi que pour toutes les conséquences de l'acquisition des services des les fournisseurs de services de transport par l'Utilisateur.

2.4. L'Utilisateur peut avoir l'accès aux fonctionnalités de l'évaluation des services des Partenaires, ainsi que de la publication des commentaires/avis relatifs au Services et /ou aux les fournisseurs de services de transport . Les notes et les avis des utilisateurs sont publiés sur le site du Service et peuvent également être accessibles depuis les sites des tiers. La Société se réserve le droit de refuser la publication de tous notes/avis, ainsi que d'effacer/bloquer à tout moment la note/l'avis publiés par l'Utilisateur, à sa convenance et sans aucune explication.

2.5. La Société se réserve le droit de limiter, à sa convenance, l'accès de l'Utilisateur au Service (ou à de certaines fonctionnalités du Service, si cela est possible du point de vue technique) depuis son compte personnel ou de bloquer le compte personnel de l'Utilisateur en entier pour les violations répétées des présentes Conditions ou applique d'autres mesures à l'Utilisateur dans le but du respect de la législation et des droits et intérêts légitimes des tiers.

2.6. Au cours des périodes où la demande de services de taxi est élevé (y compris avant les jours fériés, les jours des manifestations publiques et dans les autres cas), les tarifs des partenaires du Service peuvent être augmentés. La Société informe de l'augmentation des tarifs par la publication de la notification correspondante sur le site du Service https://yango.com ou par tout autre moyen à la convenance de la Société, y compris par l'envoi d'un message informationnel au numéro mobile ou dans l'application mobile de l'Utilisateur.

2.7. Les services de transport des passagers et des bagages selon les tarifs disponibles dans le Service sont fournis par les voitures de classes différentes. La répartition des voitures entre les classes est réalisée automatiquement en fonction des renseignements relatifs aux caractéristiques de la voiture fournis par les partenaires du Service.

2.8 Si la fonsction de la commande de trajets à l'avance (ci-après — les Trajets précommandés) est disponible dans le Service selon certains tarifs du Service, la commande sera disponible au partenaire du Service pour qu’il confirme près de l’heure spécifiée par l'Utilisateur dans la commande (au plus tôt 30 minutes avant le début du trajet précommandé). Le coût du trajet pré-commandé sera calculé et indiqué dans le Service lorsque le trajet est commandé. Le prix peut changer dans les circonstances énumérées sur le site du Service https://yango.com.

2.9. Si le Service supporte la fonctionnalité permettant à l'Utilisateur d'augmenter (de 50% max.) ou de diminuer (de 20% max.) le prix de certains tarifs du Service et de passer des commandes avec un prix ainsi modifié, la commande sera disponible pour le partenaire du Service qui confirmera ou refusera la commande à sa propre discrétion. Pour suggérer un prix modifié tel que spécifié ci-dessus, l'Utilisateur devra le définir dans l'application mobile avant de passer la commande.

2.10. Le fournisseur de services de transport fournisseur de services de transportfacture la renonciation de l'Utilisateur à un trajet lorsque cette renonciation a eu lieu après l'arrivée de la voiture à l'endroit indiqué par l'Utilisateur. Ce montant est calculé de la même façon que le coût du trajet/service selon le tarif horaire du moment de l'arrivée de la voiture à l'endroit de départ ou du moment de l'arrivée indiqué dans les informations présentées à l'Utilisateur par le fournisseur de services de transport fournisseur de services de transportdans le cadre du service de transport commandé par l'Utilisateur/les Utilisateurs (selon la dernière éventualité) et au moment de la renonciation de l'Utilisateur au trajet/service. L'Utilisateur renonce au trajet/service, en envoyant une notification correspondante au fournisseur de services de transport fournisseur de services de transportvia le Service. Il est considéré que l'Utilisateur qui n'a pas embarqué dans la voiture fournie par le fournisseur de services de transport fournisseur de services de transportau cours de dix (10) minutes, compte tenu du temps de l'attente non remboursable indiqué pour le tarif correspondant, a renoncé au trajet/service, sauf autres règles du fournisseur de services de transport fournisseur de services de transportcorrespondants ou sauf autres accords entre l'Utilisateur et le représentant (le conducteur) du fournisseur de services de transportfournisseur de services de transport. Le montant facturé dans le cas de la renonciation de l'Utilisateur au trajet de l'aéroport est calculé de la même façon qu'il est indiqué ci-dessus, avec la facturation du supplément pour le trajet hors de la ville, conformément au tarif.

2.11. L'Utilisateur donne son accord à la Société pour le traitement des informations personnelles (y compris des données personnels) de l'Utilisateur su Service (Yango) par la Société, pour le transfert des informations personnelles de l'Utilisateur par la Société aux partenaires de la Société, ainsi que pour le traitement des informations personnelles par les partenaires de la Société dans le but de la prestation des services à l'Utilisateur dans le cadre du Service. Lors de l’utilisation du Service par l'Utilisateur, les informations personnelles de l'Utilisateur sont transmises à la SARL pour le traitement dans les conditions et dans les buts définis dans la Politique de confidentialité de la qui est disponible sur : (https://yango.com/legal/yango_privacy_notice).

2.12. Si l’Utilisateur commande des services de livraison aux partenaires de la Société, il s’engage à ne pas remettre les objets suivants pour la livraison :

  • armes portatives de combat, à usage non militaire et celles de service, munitions, pièces détachées et composants, arcs et arbalètes de sport, armes conçues pour les signaux lumineux, fumigènes et sonores, armes électriques, dispositifs à électrochocs et à étincelles, armes tranchantes froides, matraques, poings américains, shurikens, verges, boomerangs et autres objets ajustés pour frapper, écraser, lancer, percer et couper à l’exception des équipements sportifs, des dispositifs techniques spéciaux à double usage et des composants;
  • stupéfiants, substances psychotropes, précurseurs et leurs analogues;
  • matières nucléaires, substances radioactives, remèdes actifs, substances agressives, explosives et inflammables, agents d’allumage, substances pyrotechniques et articles connexes, et autres substances dangereuses;
  • poisons, animaux vénéneux, substances toxiques, plantes vénéneuses et semences de plantes vénéneuses;
  • fonds en devises nationales ou étrangères;
  • publications imprimées, matériels graphiques, films, photos, matériels audio et vidéo qui contiennent la propagande ou la promotion des changements violents du régime constitutionnel, de la destruction de la sécurité nationale, de la guerre, de la supériorité sociale, raciale, nationale, religieuse, de la supériorité de classe ou de clan, de la cruauté, de la violence ou de la pornographie;
  • denrées périssables sans emballage spécial;
  • objets et substances qui peuvent par leur nature ou en raison de l’emballage constituer un danger pour le public, contaminer ou endommager (détruire) d’autres charges, des gens entourant ou des objets;
  • animaux et végétaux, matériels biologiques;
  • objets qui doivent être transportés par des véhicules spécialement équipés, y compris les denrées alimentaires;
  • liquides dans des conteneurs ouverts;
  • convois exceptionnels dont la longueur, la largeur (deux diamètres ou axes à la base du rouleau) et l’hauteur totales (sous réserve d’exemptions spéciales) dépassent 150 cm; objets longs de plus de 150 cm; le poids des objets transférés ne doit pas dépasser 20 kg;
  • objets fragiles sans emballage spécial;
  • tout autre objet dont la distribution est interdite ou restreinte sur le territoire du pays de la prestation des services de livraison.

Les partenaires de la Société peuvent fixer d’autres restrictions sur les objets à livrer.

Les partenaires de la Société ne fournissent aucun service postal et n’acceptent aucun envoi postal (correspondance par lettre adressée, colis postaux, conteneurs, publications imprimées dans des emballages appropriés) pour la livraison.

En tant que représentant d’un partenaire de la Société, le Chauffeur peut préparer un bordereau d’expédition avec l’Utilisateur ou ils peuvent parvenir à un accord de n’établir aucun bordereau d’expédition.

L’Utilisateur est informé et reconnaît que, s’il ne satisfait pas aux exigences ci-dessus concernant les objets à livrer, l’Utilisateur est le seul responsable de tous les effets négatifs qui peuvent survenir pendant que le partenaire de la Société fournit des services de livraison. Dans le même temps, tout partenaire de la Société peut refuser de rendre les services de livraison à l’Utilisateur si le partenaire de la Société /les représentants du partenaire de la Société découvrent tout objet non livrable.

 

3. Fonctionnalité de paiement du service de transport des passagers des bagages sans espèces

3.1. Le paiement du service de transport des passagers et des bagages fourni à l'Utilisateur conformément à l'information publiée par lui à l'aide du Service relative à la demande du service correspondant peut être effectué par l'Utilisateur de manière suivante :

3.1.1. Directement au fournisseur de services de transport fournisseur de services de transport(y compris en espèces ou par tous autres moyens définis par ledit fournisseur de services de transportfournisseur de services de transport (lorsqu'ils sont prévus), ci-après dans le texte des présentes Conditions et dans l'interface du Service — les Espèces). Le paiement par le moyen de paiement susmentionné est effectué sans participation de la Société et n'est pas régi par les présentes Conditions. Ledit mode de paiement peut être restreint pour les services de livraison (si cette fonction est disponible dans le pays de l’Utilisateur).

3.1.2. Si la fonctionnalité de paiement sans espèces via les Services est disponible dans le pays de l’Utilisateur, l’Utilisateur peut avoir accès à la fonctionnalité de paiement sans espèces avec une Carte bancaire attachée (paragraphe 3.2. des présentes Conditions) ; dans ce cas la Société agit de la part du fournisseur de services de transport fournisseur de services de transport correspondant ou sur une autre base (y compris directement) et fait intervenir le processeur de paiement agréé, le processeur de paiement électronique ou tout autre entité participant au règlement et est le bénéficiaire du paiement en qualité de l'agent du fournisseur de services de transport fournisseur de services de transport ou en toute autre qualité (y compris directement) (ci-après — le paiement sans espèces). La Société ne garantit pas l’absence d'erreurs et de défaut de fonctionnement du Service en ce qui concerne la possibilité du paiement sans espèces.

En fonction de la région de l'Utilisateur, le paiement sans espèces peut être effectué sans participation de la Société en qualité du bénéficiaire du paiement, ou avec intervention de la Société en qualité de l'entité tierce participant au règlement ou en qualité du participant de l'interaction informationnelle.

Le choix du moyen de paiement est effectué par l'Utilisateur dans interface du Service. Toutefois, dans le cas où il est impossible d'effectuer le paiement sans espèces pour toute raison que ce soit (y compris, mais sans s'y limiter, dans le cas d'inaccessibilité technique temporaire de cette fonctionnalité, d'impossibilité temporaire ou permanente d'effectuer le paiement sans espèces avec une Carte bancaire attachée, insuffisance de fonds sur la Carte bancaire attachée), l'Utilisateur s'engage à effectuer le paiement en Espèces.

Dans le cas du paiement sans espèces, il est possible d'effectuer une seule transaction pour le montant total correspondant au coût du service de transport des passagers et des bagages, ainsi que plusieurs transactions correspondant aux certaines parties du prix du service. Dans ce cas, le paiement peut être effectué par tout moyen susmentionné au cours du trajet/service ou après son achèvement.

Lors du paiement sans espèces, l'Utilisateur a la possibilité d'effectuer, à sa convenance, outre le paiement du service de transport des passagers et des bagages, un paiement sans espèces complémentaire au bénéfice du fournisseur de services de transport dont le montant est égal à un certain taux du coût du service de transport des passagers et des bagages payé (ci-après dans le texte des présentes Conditions et dans l'interface du Service — le Pourboire).

3.2. La Carte bancaire attachée est identifiée dans l'interface du Service par l'Utilisateur qui fournit des données suivantes :

  • Numéro de la carte bancaire
  • Date de validité
  • Code de vérification

Si les données relatives à la carte bancaire sont exactes et valables, et si l’utilisation de cette carte dans le cadre du Service est possible du point de vue technique, la carte bancaire susmentionnée acquiert le statut de la Carte bancaire attaché et peut être utilisée pour le paiement sans espèces (paragraphe 3.1.2. des présentes Conditions). Toutes les Cartes attachées s'affichent dans l'interface du Service ; par souci de commodité de l'Utilisateur, 4 derniers chiffres du numéro de la Carte attachée sont affichés.

3.3. Lors de l'addition d'une Carte attachée, ainsi que dans le cas où la fonctionnalité de paiement sans espèces est choisi par l'Utilisateur pour un trajet/service particulier, le prélèvement d'un montant plafonné à 5 roubles russes (ou d'un autre montant en devise de la région de l'Utilisateur) est effectué dans le but de vérifier l'exactitude et la validité des données de la Carte attachée ; dans le cas de la transaction réussie, le montant indiqué est remboursé à l'Utilisateur. La tentative échouée du prélèvement du montant indiqué signifie l'impossibilité d'adjonction de cette Carte attachée et/ou l'inaccessibilité de la fonctionnalité de paiement sans espèces.

3.4. Lors de l'adjonction de la Carte attachée, ainsi qu'à tout moment après son adjonction, l'Utilisateur a la possibilité de fixer et/ou de modifier le montant du Pourboire par défaut dans l'interface du Service ; le montant du Pourboire pour un trajet/service concret peut être modifié par l'Utilisateur dans l'interface du Service après l'achèvement de ce trajet/service.

3.5. Le Pourboire (montant par défaut ou montant spécialement indiqué par l'Utilisateur pour un trajet/service particulier) sera prélevé sur la Carte attachée, si, au cours de 30 minutes après l'achèvement du trajet/service, l'Utilisateur donne une note positive au trajet (4 à 5 étoiles) et appuie le bouton « Terminé » ou s'il n'attribue aucune note au trajet/service (n'indique pas le nombre d'étoiles) et appuie le bouton « Terminé ».

3.6. Dans le cas où, au cours de 30 minutes après l'achèvement du trajet/service, l’Utilisateur donne une note négative au trajet/service (1 à 3 étoiles) et appuie le bouton « Terminé », le Pourboire ne sera pas prélevé sur la Carte attachée.

3.7. Dans le cas où, au cours de 30 minutes après l’achèvement du trajet/service, l'Utilisateur appuie le bouton « Terminé », le montant du Pourboire (montant par défaut ou montant indiqué par l'Utilisateur spécialement pour un trajet/service particulier ) sera bloqué sur la Carte attachée pendant 24 heures au cours desquelles l’Utilisateur a la possibilité de augmenter et de réduire le montant du Pourboire pour le trajet/service correspondant. Après l'achèvement de la période indiquée, le prélèvement du Pourboire est effectué dont le montant a été fixé par l'Utilisateur (par défaut ou pour le trajet/service concret).

3.8. Le paiement sans espèces est effectué par l'Utilisateur avec la participation du processeur de paiement agréé ou du processeur de paiement électronique et est régi par les règles des systèmes de paiements internationaux, par les règles des banques (y compris de la banque émettrice de la Carte attachée) et des autres entités participant au règlement.

3.9. Lors de l'indication de ses données conformément au paragraphe 3.2. des présentes Conditions et lors de l’utilisation ultérieur de la Carte attachée, l'Utilisateur confirme et garantit l'exactitude et l'exhaustivité des informations fournies relatives à la carte bancaire valable émise à son nom ; le respect par lui des règles des systèmes de paiements internationaux et des exigences de la banque émettrice de la Carte attachée, y compris en ce qui concerne les modalités de la réalisation des paiements sans espèces.

3.10. L'Utilisateur comprend et accepte que toutes les actions effectuées dans le cadre du Service avec l'utilisation du numéro mobile confirmé par lui, y compris en ce qui concerne le paiement sans espèces à l'aide de la Carte bancaire attachée sont réputées d'avoir été effectuées par l'Utilisateur.

3.11. Dans le cas du désaccord de l'Utilisateur avec le fait et/ou avec le montant du paiement sans espèces et dans le cas des questions liées à l’utilisation de la Carte attachée dans le cadre du Service, l'Utilisateur a le droit de s'adresser à la Société par téléphone dont les numéros sont indiquée par le Service et/ou via l'interface du service assistance clients (formulaire de contact) dans le délai de 14 jours à compter de la date de réalisation du paiement sans espèces ou de la date des autres actions ou événements faisant l'objet de la demande.

Si, suite à la vérification d'une telle demande la Société prend la décision de remboursement intégral ou partiel du montant du paiement sans espèces, ce remboursement est effectué sur le compte bancaire de la carte bancaire qui a été utilisée pour le paiement sans espèces. Le remboursement des fonds est effectué avec la participation du processeur de paiement agréé ou du processeur de paiement électronique et est régi par les règles des systèmes de paiements internationaux, par les règles des banques (y compris de la banque émettrice de la Carte attachée) et des autres entités participant au règlement. Dans les cas où la Société ne participe pas aux règlements à l'aide de la Carte attachée, la Société peut intervenir en qualité de l'entité qui transmet les messages de l'Utilisateur concernant les questions susmentionnées aux fournisseurs de services de transport , aux bureaux d'expédition ou à d'autres personnes qui sont bénéficiaires du paiement au titre des opérations susmentionnées liées à la Carte attachée.

3.12. La Société se réserve le droit d'exiger à tout moment la justification par l'Utilisateur des données indiquées par lui dans le cadre du Service, y compris des données de la Carte attachée et de demander pour cela de fournir des pièces justificatives (notamment, des pièces d'identité) dont le défaut de présentation peut, à la convenance de la Société , être considéré comme la présentation des informations inexactes et peut entrainer les conséquences prévues au paragraphe 2.5. des présentes Conditions.

3.13. Les dispositions indiquées à la présente section et relatives aux conditions et aux modalités du paiement du service de transport des passagers et des bagages, y compris les services de livraison, ne sont pas applicables dans le cas où le paiement de ce service serait effectué au nom de l'Utilisateur par une tierce partie en vertu d'un contrat spécial passé entre la Société et la tierce partie susmentionnée.

 

4. Législation applicable et le règlement des litiges

4.1. Les Conditions d'utilisation et toute obligation non contractuelle découlant des Conditions d'utilisation ou en rapport avec celles-ci sont régies et interprétées conformément aux lois de l'Angleterre et du Pays de Galles, sans tenir compte des dispositions relatives aux conflits de lois.

4.2. Tout litige, différend, contentieux ou réclamation découlant de ou en rapport avec les présentes Conditions d'utilisation, y compris (mais sans s'y limiter) toute question concernant son existence, sa validité, son interprétation, son exécution, sa décharge et les recours applicables, sera soumis et définitivement résolu par arbitrage en vertu du Règlement d'arbitrage du Centre d'arbitrage international de Dubaï, lequel Règlement est réputé être incorporé par référence dans la présente clause. Le nombre d'arbitres est fixé à un. Le siège de l'arbitrage sera Dubaï, Émirats arabes unis. La langue utilisée dans l'arbitrage est l'anglais.

 

5. Coordonnées de RideTechnology Global FZ-LLC

RideTechnology Global FZ-LLC (numéro de license: 101640)

Free Zone Limited Liability Company (FZ-LLC)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail : support@yango.com

Date de publication : 19.02.2024

La version precedente du document : https://yango.com/legal/yango_termsofuse/18092023

La version precedente du document : https://yango.com/legal/yango_termsofuse/11092023

La version precedente du document : https://yango.com/legal/yango_termsofuse/15062023

La version precedente du document : https://yango.com/legal/yango_termsofuse/22082022

La version precedente du document : https://yango.com/legal/yango_termsofuse/20072022

La version precedente du document : https://yango.com/legal/yango_termsofuse/02122021

Conditions d'utilisation du service Yango

 

1. Dispositions générales

1.1. Les présentes Conditions (ci-après — les Conditions) représentent une offre de la société Yango MAR SARL(ci-après — la Société) à l'utilisateur du réseau Internet (ci-après — l’Utilisateur) concernant l’utilisation du service Yango (ci-après — le Service) au Maroc.

1.2. L’utilisation du Service par l'Utilisateur est régie par les présentes Conditions.

1.3. Il est considéré qu'en procédant à l’utilisation du Services ou de ces fonctionnalités séparées, l'Utilisateur accepte les présentes Conditions, dans leur intégrité, sans aucune restriction ni réserve. Dans le cas où l'Utilisateur refuse d’accepter une quelconque disposition des Conditions, l'Utilisateur ne peut pas utiliser le Service.

1.4. La Société a le droit de modifier les dispositions des présentes Conditions à tout moment et sans notification à l'Utilisateur. La version en vigueur des présentes Conditions est publiée à: https://yango.com/legal/yango_termsofuse. Le risque de non prise de connaissance de la nouvelle version des Conditions et des Documents réglementaires est subi par l'Utilisateur. L'usage du Service après la modification des Conditions ou des Documents réglementaires est considéré comme l'accord de l'Utilisateur avec leurs nouvelles versions.

1.5. L'Utilisateur cessera d'utiliser le Service, s’il n’est pas d’accord avec les modifications apportées aux présentes Conditions, conformément au paragraphe 1.4 des présentes.

1.6. Le Service donne à l'Utilisateur la possibilité de publier, à titre gratuit, l'information relative à la demande potentielle de l'Utilisateur de service de transport des passagers et du bagage ou autres services, y compris les services de livraison (si disponible dans le pays via le Service) fournis par les fournisseurs de services de transport disponibles, ainsi que la possibilité de prendre connaissance des informations relatives aux offres des organisations qui fournissent des services dans le domaine susmentionné et de rechercher de telles offres selon les critères définis par l'Utilisateur. Toutes les fonctionnalités du Service existant actuellement, ainsi que tout leur développement ou l'adjonction de toutes fonctionnalités nouvelles constituent l'objet des présentes Conditions.

VOUS RECONNAISSEZ QUE LA SOCIETE NE FOURNIT PAS DE SERVICES DE TRANSPORT OU NE FONCTIONNE PAS EN TANT QUE TRANSPORTEUR ET QUE TOUS CES SERVICES DE TRANSPORT SONT FOURNIS PAR DES TIERS — FOURNISSEURS DE SERVICES DE TRANSPORT, QUI NE SONT PAS EMPLOYÉS PAR LA SOCIETE OU L’UNE DE SES AFFILIES. LES RELATIONS ENTRE VOUS ET LES FOURNISSEURS DE SERVICES DE TRANSPORT EN CE QUI CONCERNE L’ACQUISITION DE SERVICES SONT RÉGIES PAR DES ACCORDS PERTINENTS ENTRE VOUS ET LE FOURNISSEUR DE SERVICES DE TRANSPORT, LA SOCIETE N’EST PAS PARTIE À CES ACCORDS.

1.7. En fonction de la région de l'Utilisateur, l'accès à toutes ou à certaines fonctionnalités du Service peut être bloqué ou limité. L'accès de l'Utilisateur aux fonctionnalités depuis une certaine région est considéré comme bloqué (limité) pour, si l'Utilisateur ne peut pas s'en servir directement. L'application de tous moyens techniques ou logiciels pour contourner ces limitations est interdite. Les dispositions des présentes Conditions qui régissent les fonctionnalités du Service l'accès auxquelles est bloqué (limité) pour l'Utilisateur ne sont pas applicables jusqu'à ce que l'Utilisateur ne puisse s'en servir directement. Les informations concernant l'accessibilité des fonctionnalités du Service dans une région correspondante sont fournies à l'Utilisateur à la demande de celui-ci adressée à la Société.

1.8. Pour éviter tout doute, la Société ne fournit pas de services de transport des passagers et des bagages ou autres services, y compris des services de livraison, ni de services d’assistance.

1.9. Toutes les conversations de l’Utilisateur avec les spécialistes du service clientèle ainsi qu’avec les chauffeurs des partenaires qui fournissent des services de transport peuvent être enregistrés à des fins de contrôle de la qualité et de perfectionnement des services.

1.10. Par l’utilisation du Service, l'Utilisateur donne son accord pour la réception des messages publicitaires, y compris les e-mails et messages. L'Utilisateur a le droit de renoncer à la réception des messages publicitaires, en appliquant les fonctionnalités correspondantes du Services ou en suivant les indications du message publicitaire reçu.

 

2. Usage du Service. Certaines fonctionnalités du Service

2.1. Le Service est mis à disposition de l'Utilisateur à titre gratuit pour l’utilisation personnelle non commerciale, pour une durée indéterminée.

2.2. Les informations relatives aux services de transport des passagers et des bagages (ci‑après — les Informations) sont fournies par les tiers (les Partenaires) — les fournisseurs de services de transport. La liste des partenaires est disponible sur https://yango.com/partners. Pour les informations détaillées relatives aux services offerts (y compris les informations relatives à la possibilité de connexion par wi-fi dans le véhicule, à la réalisation d’enregistrements photo/vidéo à l’intérieur du véhicule par les Partenaires de la Société et autres informations) l'Utilisateur peut soit s'adresser aux Partenaires du Service — les fournisseurs de services de transport, soit fournir ses cordonnées via une fonctionnalité du Service pour que les partenaires du Service puissent eux-mêmes contacter l'Utilisateur et lui fournir les informations relatives aux services offerts.

2.3. La Société n'engage pas la responsabilité pour le contenu et/ou pour l'actualité des informations fournies par les partenaires du Service — les fournisseurs de services de transport, y compris pour les informations relatives aux prix des services des partenaires, ainsi qu’à leurs bénéfices disponibles à un moment donné. L'interaction de l'Utilisateur avec les partenaires concernant l'acquisition des services est effectuée par l'Utilisateur lui-même (sans participation de la Société), conformément aux règles de la prestation des services définies par les partenaires. La Société n'engage pas la responsabilité pour les opérations financières et pour toutes autres opérations effectuées par l'Utilisateur et par les fournisseurs de services de transport, ainsi que pour toutes les conséquences de l'acquisition des services des fournisseurs de services de transport par l'Utilisateur.

2.4. L'Utilisateur peut avoir l'accès aux fonctionnalités de l'évaluation des services des Partenaires, ainsi que de la publication des commentaires/avis relatifs au Services et /ou aux fournisseurs de services de transport. Les notes et les avis des utilisateurs sont publiés sur le site du Service et peuvent également être accessibles depuis les sites des tiers. La Société se réserve le droit de refuser la publication de tous notes/avis, ainsi que d'effacer/bloquer à tout moment la note/l'avis publiés par l'Utilisateur, à sa convenance et sans aucune explication.

2.5. La Société se réserve le droit de limiter, à sa convenance, l'accès de l'Utilisateur au Service (ou à de certaines fonctionnalités du Service, si cela est possible du point de vue technique) depuis son compte personnel ou de bloquer le compte personnel de l'Utilisateur en entier pour les violations répétées des présentes Conditions ou appliquer d'autres mesures à l'Utilisateur dans le but du respect de la législation et des droits et intérêts légitimes des tiers.

2.6. Au cours des périodes où la demande de services de taxi est élevée (y compris avant les jours fériés, les jours des manifestations publiques et dans les autres cas), les tarifs des partenaires du Service peuvent être augmentés. La Société informe de l'augmentation des tarifs par la publication de la notification correspondante sur le site du Service https://yango.com ou par tout autre moyen à la convenance de la Société, y compris par l'envoi d'un message informationnel au numéro mobile ou dans l'application mobile de l'Utilisateur.

2.7. Les services de transport des passagers et des bagages selon les tarifs disponibles dans le Service sont fournis par les voitures de classes différentes. La répartition des voitures entre les classes est réalisée automatiquement en fonction des renseignements relatifs aux caractéristiques de la voiture fournis par les partenaires du Service.

2.8 Si la fonction de la commande de trajets à l'avance (ci-après — les Trajets précommandés) est disponible dans le Service selon certains tarifs du Service, la commande sera disponible au partenaire du Service pour qu’il confirme près de l’heure spécifiée par l'Utilisateur dans la commande (au plus tôt 30 minutes avant le début du Trajet Précommandé). Le coût du Trajet Précommandé sera calculé et indiqué dans le Service lorsque le trajet est commandé. Le prix peut changer dans les circonstances énumérées sur le site du Service https://yango.com.

2.9. Le fournisseur de services de transportfacture la renonciation de l'Utilisateur à un trajet lorsque cette renonciation a eu lieu après l'arrivée de la voiture à l'endroit indiqué par l'Utilisateur. Ce montant est calculé de la même façon que le coût du trajet/service selon le tarif horaire du moment de l'arrivée de la voiture à l'endroit de départ ou du moment de l'arrivée indiqué dans les informations présentées à l'Utilisateur par le fournisseur de services de transport dans le cadre du service de transport commandé par l'Utilisateur/les Utilisateurs (selon la dernière éventualité) et au moment de la renonciation de l'Utilisateur au trajet/service. L'Utilisateur renonce au trajet/service, en envoyant une notification correspondante au fournisseur de services de transportvia le Service. Il est considéré que l'Utilisateur qui n'a pas embarqué dans la voiture fournie par le fournisseur de services de transportau cours de dix (10) minutes, compte tenu du temps de l'attente non remboursable indiqué pour le tarif correspondant, a renoncé au trajet/service, sauf autres règles du fournisseur de services de transportcorrespondants ou sauf autres accords entre l'Utilisateur et le représentant (le conducteur) du fournisseur de services de transport. Le montant facturé dans le cas de la renonciation de l'Utilisateur au trajet de l'aéroport est calculé de la même façon qu'il est indiqué ci-dessus, avec la facturation du supplément pour le trajet hors de la ville, conformément au tarif.

2.10. L'Utilisateur donne son accord à la Société pour le traitement des informations personnelles (y compris des données personnels) de l'Utilisateur su Service (Yango) par la Société, pour le transfert des informations personnelles de l'Utilisateur par la Société aux partenaires de la Société, ainsi que pour le traitement des informations personnelles par les partenaires de la Société dans le but de la prestation des services à l'Utilisateur dans le cadre du Service dans les conditions et dans les buts définis dans la Politique de confidentialité qui est disponible sur: https://yango.com/legal/yango_privacy_notice.

2.11. Si le Service prend en charge les services de livraison : Si l’Utilisateur commande des services de livraison aux partenaires de la Société, il s’engage à ne pas remettre les objets suivants pour la livraison :

  • armes portatives de combat, à usage non militaire et celles de service, munitions, pièces détachées et composants, arcs et arbalètes de sport, armes conçues pour les signaux lumineux, fumigènes et sonores, armes électriques, dispositifs à électrochocs et à étincelles, armes tranchantes froides, matraques, poings américains, shurikens, verges, boomerangs et autres objets ajustés pour frapper, écraser, lancer, percer et couper à l’exception des équipements sportifs, des dispositifs techniques spéciaux à double usage et des composants;
  • stupéfiants, substances psychotropes, précurseurs et leurs analogues;
  • matières nucléaires, substances radioactives, remèdes actifs, substances agressives, explosives et inflammables, agents d’allumage, substances pyrotechniques et articles connexes, et autres substances dangereuses;
  • poisons, animaux vénéneux, substances toxiques, plantes vénéneuses et semences de plantes vénéneuses;
  • fonds en devises nationales ou étrangères;
  • publications imprimées, matériels graphiques, films, photos, matériels audio et vidéo qui contiennent la propagande ou la promotion des changements violents du régime constitutionnel, de la destruction de la sécurité nationale, de la guerre, de la supériorité sociale, raciale, nationale, religieuse, de la supériorité de classe ou de clan, de la cruauté, de la violence ou de la pornographie;
  • denrées périssables sans emballage spécial;
  • objets et substances qui peuvent par leur nature ou en raison de l’emballage constituer un danger pour le public, contaminer ou endommager (détruire) d’autres charges, des gens entourant ou des objets;
  • animaux et végétaux, matériels biologiques;
  • objets qui doivent être transportés par des véhicules spécialement équipés, y compris les denrées alimentaires;
  • liquides dans des conteneurs ouverts;
  • convois exceptionnels dont la longueur, la largeur (deux diamètres ou axes à la base du rouleau) et l’hauteur totales (sous réserve d’exemptions spéciales) dépassent 150 cm; objets longs de plus de 150 cm; le poids des objets transférés ne doit pas dépasser 20 kg;
  • objets fragiles sans emballage spécial;
  • tout autre objet dont la distribution est interdite ou restreinte sur le territoire du pays de la prestation des services de livraison.

Les partenaires de la Société peuvent fixer d’autres restrictions sur les objets à livrer.

Les partenaires de la Société ne fournissent aucun service postal et n’acceptent aucun envoi postal (correspondance par lettre adressée, colis postaux, conteneurs, publications imprimées dans des emballages appropriés) pour la livraison.

En tant que représentant d’un partenaire de la Société, le Chauffeur peut préparer un bordereau d’expédition avec l’Utilisateur ou ils peuvent parvenir à un accord de n’établir aucun bordereau d’expédition.

L’Utilisateur est informé et reconnaît que, s’il ne satisfait pas aux exigences ci-dessus concernant les objets à livrer, l’Utilisateur est le seul responsable de tous les effets négatifs qui peuvent survenir pendant que le partenaire de la Société fournit des services de livraison. Dans le même temps, tout partenaire de la Société peut refuser de rendre les services de livraison à l’Utilisateur si le partenaire de la Société /les représentants du partenaire de la Société découvrent tout objet non livrable.

 

3. Fonctionnalité de paiement du service de transport des passagers des bagages sans espèces

3.1. Si le Service prend en charge Fonctionnalité de paiement sans espèces: Le paiement du service de transport des passagers et des bagages fournis à l'Utilisateur conformément à l'information publiée par lui à l'aide du Service relative à la demande du service correspondant peut-être effectué par l'Utilisateur de manière suivante :

3.1.1. Directement au fournisseur de services de transport (y compris en espèces ou par tous autres moyens définis par ledit fournisseur de services de transport (lorsqu'ils sont prévus), ci-après dans le texte des présentes Conditions et dans l'interface du Service — les Espèces). Le paiement par le moyen de paiement susmentionné est effectué sans participation de la Société et n'est pas régi par les présentes Conditions. Ledit mode de paiement peut être restreint pour les services de livraison (si cette fonction est disponible dans le pays de l’Utilisateur).

3.1.2. Si la fonctionnalité de paiement sans espèces via les Services est disponible dans le pays de l’Utilisateur, l’Utilisateur peut avoir accès à la fonctionnalité de paiement sans espèces avec une Carte bancaire attachée (paragraphe 3.2. des présentes Conditions) ; dans ce cas la Société agit de la part du fournisseur de services de transport correspondant ou sur une autre base (y compris directement) et fait intervenir le processeur de paiement agréé, le processeur de paiement électronique ou tout autre entité participant au règlement et est le bénéficiaire du paiement en qualité de l'agent du fournisseur de services de transport ou en toute autre qualité (y compris directement) (ci-après — le paiement sans espèces). La Société ne garantit pas l’absence d'erreurs et de défaut de fonctionnement du Service en ce qui concerne la possibilité du paiement sans espèces.

En fonction de la région de l'Utilisateur, le paiement sans espèces peut être effectué sans participation de la Société en qualité du bénéficiaire du paiement, ou avec intervention de la Société en qualité de l'entité tierce participant au règlement ou en qualité du participant de l'interaction informationnelle.

Le choix du moyen de paiement est effectué par l'Utilisateur dans interface du Service. Toutefois, dans le cas où il est impossible d'effectuer le paiement sans espèces pour toute raison que ce soit (y compris, mais sans s'y limiter, dans le cas d'inaccessibilité technique temporaire de cette fonctionnalité, d'impossibilité temporaire ou permanente d'effectuer le paiement sans espèces avec une Carte bancaire attachée, insuffisance de fonds sur la Carte bancaire attachée), l'Utilisateur s'engage à effectuer le paiement en Espèces.

Dans le cas du paiement sans espèces, il est possible d'effectuer une seule transaction pour le montant total correspondant au coût du service de transport des passagers et des bagages, ainsi que plusieurs transactions correspondant à certaines parties du prix du service. Dans ce cas, le paiement peut être effectué par tout moyen susmentionné au cours du trajet/service ou après son achèvement.

Lors du paiement sans espèces, l'Utilisateur a la possibilité d'effectuer, à sa convenance, outre le paiement du service de transport des passagers et des bagages, un paiement sans espèces complémentaire au bénéfice du fournisseur de services de transport dont le montant est égal à un certain taux du coût du service de transport des passagers et des bagages payé (ci-après dans le texte des présentes Conditions et dans l'interface du Service — le Pourboire).

3.2. La Carte bancaire attachée est identifiée dans l'interface du Service par l'Utilisateur qui fournit des données suivantes :

  • Numéro de la carte bancaire
  • Date de validité
  • Code de vérification

Si les données relatives à la carte bancaire sont exactes et valables, et si l’utilisation de cette carte dans le cadre du Service est possible du point de vue technique, la carte bancaire susmentionnée acquiert le statut de la Carte bancaire attaché et peut être utilisée pour le paiement sans espèces (paragraphe 3.1.2. des présentes Conditions). Toutes les Cartes attachées s'affichent dans l'interface du Service ; par souci de commodité de l'Utilisateur, 4 derniers chiffres du numéro de la Carte attachée sont affichés.

3.3. Lors de l'ajout d'une Carte attachée, ainsi que dans le cas où la fonctionnalité de paiement sans espèces est choisie par l'Utilisateur pour un trajet/service particulier, le prélèvement d'un montant plafonné à 1,1 Euro (ou d'un autre montant en devise de la région de l'Utilisateur) est effectué dans le but de vérifier l'exactitude et la validité des données de la Carte attachée ; dans le cas de la transaction réussie, le montant indiqué est remboursé à l'Utilisateur. La tentative échouée du prélèvement du montant indiqué signifie l'impossibilité d'ajout de cette Carte attachée et/ou l'inaccessibilité de la fonctionnalité de paiement sans espèces.

3.4. Lors de l'ajout de la Carte attachée, ainsi qu'à tout moment après son ajout, l'Utilisateur a la possibilité de fixer et/ou de modifier le montant du Pourboire par défaut dans l'interface du Service ; le montant du Pourboire pour un trajet/service concret peut être modifié par l'Utilisateur dans l'interface du Service après l'achèvement de ce trajet/service.

3.5. Le Pourboire (montant par défaut ou montant spécialement indiqué par l'Utilisateur pour un trajet/service particulier) sera prélevé sur la Carte attachée, si, au cours de 30 minutes après l'achèvement du trajet/service, l'Utilisateur donne une note positive au trajet (4 à 5 étoiles) et appuie le bouton « Terminé » ou s'il n'attribue aucune note au trajet/service (n'indique pas le nombre d'étoiles) et appuie le bouton « Terminé ».

3.6. Dans le cas où, au cours de 30 minutes après l'achèvement du trajet/service, l’Utilisateur donne une note négative au trajet/service (1 à 3 étoiles) et appuie le bouton « Terminé », le Pourboire ne sera pas prélevé sur la Carte attachée.

3.7. Dans le cas où, au cours de 30 minutes après l’achèvement du trajet/service, l'Utilisateur appuie le bouton « Terminé », le montant du Pourboire (montant par défaut ou montant indiqué par l'Utilisateur spécialement pour un trajet/service particulier) sera bloqué sur la Carte attachée pendant 24 heures au cours desquelles l’Utilisateur a la possibilité de augmenter et de réduire le montant du Pourboire pour le trajet/service correspondant. Après l'achèvement de la période indiquée, le prélèvement du Pourboire est effectué dont le montant a été fixé par l'Utilisateur (par défaut ou pour le trajet/service concret).

3.8. Le paiement sans espèces est effectué par l'Utilisateur avec la participation du processeur de paiement agréé ou du processeur de paiement électronique et est régi par les règles des systèmes de paiements internationaux, par les règles des banques (y compris de la banque émettrice de la Carte attachée) et des autres entités participant au règlement.

3.9. Lors de l'indication de ses données conformément au paragraphe 3.2. des présentes Conditions et lors de l’utilisation ultérieure de la Carte attachée, l'Utilisateur confirme et garantit l'exactitude et l'exhaustivité des informations fournies relatives à la carte bancaire valable émise à son nom ; le respect par lui des règles des systèmes de paiements internationaux et des exigences de la banque émettrice de la Carte attachée, y compris en ce qui concerne les modalités de la réalisation des paiements sans espèces.

3.10. L'Utilisateur comprend et accepte que toutes les actions effectuées dans le cadre du Service avec l'utilisation du numéro mobile confirmé par lui, y compris en ce qui concerne le paiement sans espèces à l'aide de la Carte bancaire attachée sont réputées d'avoir été effectuées par l'Utilisateur.

3.11. Dans le cas de désaccord de l'Utilisateur avec le fait et/ou avec le montant du paiement sans espèces et dans le cas des questions liées à l’utilisation de la Carte attachée dans le cadre du Service, l'Utilisateur a le droit de s'adresser à la Société par téléphone dont les numéros sont indiqués par le Service et/ou via l'interface du service assistance clients (formulaire de contact) dans le délai de 14 jours à compter de la date de réalisation du paiement sans espèces ou de la date des autres actions ou événements faisant l'objet de la demande.

Si, suite à la vérification d'une telle demande la Société prend la décision de remboursement intégral ou partiel du montant du paiement sans espèces, ce remboursement est effectué sur le compte bancaire de la carte bancaire qui a été utilisée pour le paiement sans espèces. Le remboursement des fonds est effectué avec la participation du processeur de paiement agréé ou du processeur de paiement électronique et est régi par les règles des systèmes de paiements internationaux, par les règles des banques (y compris de la banque émettrice de la Carte attachée) et des autres entités participant au règlement. Dans les cas où la Société ne participe pas aux règlements à l'aide de la Carte attachée, la Société peut intervenir en qualité de l'entité qui transmet les messages de l'Utilisateur concernant les questions susmentionnées aux fournisseurs de services de transport, aux bureaux d'expédition ou à d'autres personnes qui sont bénéficiaires du paiement au titre des opérations susmentionnées liées à la Carte attachée.

3.12. La Société se réserve le droit d'exiger à tout moment la justification par l'Utilisateur des données indiquées par lui dans le cadre du Service, y compris des données de la Carte attachée et de demander pour cela de fournir des pièces justificatives (notamment, des pièces d'identité) dont le défaut de présentation peut, à la convenance de la Société, être considéré comme la présentation des informations inexactes et peut entrainer les conséquences prévues au paragraphe 2.5. des présentes Conditions.

3.13. Les dispositions indiquées à la présente section et relatives aux conditions et aux modalités du paiement du service de transport des passagers et des bagages, y compris les services de livraison, ne sont pas applicables dans le cas où le paiement de ce service serait effectué au nom de l'Utilisateur par une tierce partie en vertu d'un contrat spécial passé entre la Société et la tierce partie susmentionnée.

 

4. Conditions et restrictions des avantages et des campagnes marketing

4.1. Les conditions et restrictions présentées en relation avec les publicités et les campagnes de Yango sont toujours appliquées à ces publicités et campagnes. De plus, à chaque publicité ou campagne sont appliquées les conditions et restrictions la concernant, y compris les Règles du programme de parrainage pour les Utilisateurs, présentées dans l'adresse https://yango.com/legal/ma.

 

5. La législation applicable et le règlement des litiges

5.1. Les présentes Conditions d’utilisation de Yango et toutes les relations découlant de ou liées aux présentes Conditions sont régies et interprétées conformément à la législation du Maroc sans application des dispositions sur les conflits de lois.

5.2. Tout litige découlant de ou en relation avec les présentes Conditions d’utilisation de Yango sera réglé par le tribunal de la juridiction compétente.

 

6.Soutien à la Clientèle

6.1. Si vous avez des questions sur le Service, veuillez envoyer un e-mail à support@yango.com.

6.2. En traitant les plaintes des Utilisateurs concernant la qualité des services de transport de passagers et de bagages fournis par les prestataires de transport, Yango n'assume aucune responsabilité autre que de faire des recommandations aux fournisseurs des services de transport. Les fournisseurs des services de transport décident librement d'appliquer ou non une telle recommandation uniquement à leur discrétion.

 

7. Coordonnées de Yango MAR SARL

YANGO MAR SARL (numéro d'immatriculation 569421)

Société à responsabilité limitée

265, boulevard Zerktouni, 9ème étage, n°92 Casablanca (Maroc)

E-mail : support@yango.com

Date : 01.06.2023

La version precedente du document : https://yandex.com/legal/yango_termsofuse/21042023

Terms of Use of Yango

 

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of Yango MAR SARL (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in Morocco.

1.2. The use of the Service by the User is governed by these Terms.

1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms, in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms the User may not use the Service.

1.4. Company may, at any time without notice to the User, amend provisions hereof. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The User bears a risk of failure to review a new version of the Terms and other Service Regulatory Documents. Any continued use of the Service after the Terms or Regulatory Documents have been changed will qualify as the acceptance of the new version.

1.5. The User shall stop using the Service, if he or she disagrees with any amendments to these Terms made as prescribed by cl. 1.4 hereof.

1.6. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Services) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.7. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.8. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.9. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services.

1.10. By using the Service, the User consents to receive promotional messages including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

 

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use, free of charge.

2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the transportation providers in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.

2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users' ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason.

2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as the Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.10. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation providers), including to carry out cross-border transfer and to process personal information for Company’s partners to provide services to the User in the Service under the terms and for the purposes determined in the Privacy Policy available at: https://yango.com/legal/yango_privacy_notice.

2.11. If the Service supports delivery services: when the User orders delivery services from the Company’s partners, he or she undertakes not to hand over for the delivery the following items:

  • hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
  • narcotic drugs, psychotropic substances, precursors and their analogs;
  • nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
  • poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
  • the national currency and foreign currency;
  • printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
  • perishable foodwithout special package;
  • items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles to be transported, including foodstuff;
  • liquids in open containers;
  • space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
  • fragile items without special packaging;
  • any other items, which distribution is prohibited or limited in the territory of countryof delivery service provision.

The Company’s partners may set other limits on items to be delivered.

The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provide delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.

 

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services

3.1. If the Service supports Function of Cashless Payment: The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).

3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with the Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to Euro 1,1 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact the Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, the Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If the Company is not a party to settlements made via the Linked Card, the Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. The Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if the Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract the Company signed with such third party.

 

4. Terms and restrictions of marketing benefits and campaigns

4.1. Terms and restrictions presented in connection with advertisements and campaigns of Yango are always applied to such advertisements and campaigns. Additionally, to each advertisement or campaign are applied the terms and restrictions concerning it, including the Rules of Referral program for Users, presented in address https://yango.com/legal/ma.

 

5. Governing law and dispute resolution

5.1. These Terms of Use of Yango arising out of or in connection with these Terms shall be governed by and construed in accordance with law of Morocco, without regard to its conflict of law provisions.

5.2. Any disputes arising out or in connection with these Terms of Use of Yango shall be decided by the court of а сompetent jurisdiction.

 

6. Customer Service

6.1. If you have any questions about the Service, please email support@yango.com.

6.2. By handling Users’ complaints concerning the quality of passenger and baggage transportation services provided by the transportation providers, Yango is not undertaking any responsibility other than making recommendations to the transportation providers. Transportation providers freely decide to apply or not such recommendation solely by their own discretion.

 

7. Details of Yango MAR SARL

YANGO MAR SARL (registration number 569421)

Limited Liability Company

265, boulevard Zerktouni, 9ème étage, n°92 Casablanca (Maroc)

e-mail: support@yango.com

Date: 01.06.2023

Previous version: https://yandex.com/legal/yango_termsofuse/21042023

Terms of Use of Yango

 

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in Mozambique.

1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms and provisions of regulatory documents - regulatory documents – License to Use Search Engine and Privacy Policy (hereinafter referred to as Regulatory Documents), in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms and/or Regulatory Documents, the User may not use the Service. Rules of Referral Programme for users are posted at https://yango.com/legal/mz.

1.4. The Company may, after prior notice and consent from the User, amend provisions hereof, and may, under the same conditions, amend provisions of the Regulatory Documents. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The Company can provide the User with a translation of this Terms from English into other languages. However, in the event of a conflict between the Terms in English and its translation, only the English version of the Terms shall be legally binding.

1.5. The User can withdraw from these Terms at any time by deleting the Program from the memory of the User’s mobile device.

1.6. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Services) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.7. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.8. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.9. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services.

1.10. By using the Service, the User consents to receive promotional messages including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

 

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use, free of charge, for an indefinite time period.

2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the transportation providers in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.

2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason. Through the functionality of the Service, the User may also access the aggregated information about the ratings made by the Driver, which is calculated based on the average of the last 40 rides’ ratings. Additional information about the functionality is available via the link - https://yango.com/pt_mz/lp/index

2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as the Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.10. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation providers), and to process personal information for Company’s partners to provide services to the User in the Service. When the User turns to the Service, his/her personal information is transmitted to to be processed under the terms and for the purposes determined in the Privacy Policy of available at: (https://yango.com/legal/yango_privacy_notice).

2.11. If the User orders delivery services from the Company’s partners, he or she undertakes not to hand over for the delivery the following items:

  • hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
  • narcotic drugs, psychotropic substances, precursors and their analogs;
  • nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
  • poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
  • the national currency and foreign currency;
  • printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
  • perishable foodwithout special package;
  • items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles to be transported, including foodstuff;
  • liquids in open containers;
  • space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
  • fragile items without special packaging;
  • any other items, which distribution is prohibited or limited in the territory of countryof delivery service provision.

The Company’s partners may set other limits on items to be delivered.

The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provide delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.

2.12. If the User orders transportation services via a rickshaw motor cab from Company’s partners (if such function of the Service is available in User’s country), the User confirms his agreement with the conditions and restrictions within the specified option, including:

  • when the User places a request via tariff with rickshaw motor cab, only two passengers can make a ride.

Partners may impose additional restrictions. Partners have the right to refuse the User a ride if the User fails to comply with the established requirements.

 

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).

3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with the Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportationor other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to RUB 5 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact the Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, the Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If the Company is not a party to settlements made via the Linked Card, the Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. The Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if the Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract the Company signed with such third party.

 

4. Governing law and dispute resolution

4.1. These Terms of Use and any non-contractual obligations arising out of or in connection with these Terms of Use shall be governed by and construed in accordance with the laws of England and Wales without regard to the conflict of law provisions.

4.2. Any dispute, difference, controversy or claim arising out of or in connection with this these Terms of Use, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat of arbitration shall be Dubai, United Arab Emirates. The language to be used in the arbitration shall be English.

 

5. Details of RideTechnology Global FZ-LLC

Free Zone Limited Liability Company (license number 101640)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail: support@yango.com

Date of publication: 19.12.2023

Previous version: https://yandex.com/legal/yango_termsofuse/25102023

Previous version: https://yandex.com/legal/yango_termsofuse/04092023

Previous version: https://yandex.com/legal/yango_termsofuse/21102022

Termos de Uso da Yango

 

1. Disposições Gerais

1.1. Os Presentes Termos (doravante designados Termos) constituem uma oferta da RideTechnology Global FZ-LLC (doravante designada Empresa) a um utilizador da Internet (doravante designado Utilizador) para utilizar o serviço da Yango (doravante designado Serviço) em Moçambique.

1.3. Ao começar a usar o Serviço/as suas determinadas funções, considera-se que o Utilizador aceitou os presentes Termos e as disposições dos documentos regulamentares - documentos regulamentares - Licença de uso do mecanismo de pesquisae Política de privacidade (doravante designados Documentos regulamentares), na íntegra, sem reservas e excepções. Se o Utilizador discordar de quaisquer disposições dos Termos e/ou Documentos regulamentares, o Utilizador não poderá usar o Serviço.As regras do Programa de referência para usuários são publicadas em https://yango.com/legal/mz.

1.4. A Empresa pode, após aviso prévio e consentimento do Utilizador, alterar as disposições do presente instrumento, e a pode, nas mesmas condições, alterar as disposições dos Documentos Regulamentares. A versão actual do presente instrumento está disponível em: https://yango.com/legal/yango_termsofuse. A Empresa pode fornecer ao Utilizador uma tradução destes Termos do inglês para outros idiomas. No entanto, em caso de conflito entre os Termos em inglês e a sua tradução, apenas a versão em inglês dos Termos será juridicamente vinculativa.

1.5. O Utilizador pode rescindir os presentes Termos a qualquer momento, eliminando o Programa da memória do dispositivo móvel do Utilizador.

1.6. O Serviço permite que o Utilizador coloque informação, sem encargos, sobre a procura potencial do Utilizador por serviços de transporte de passageiros e bagagens ou outros serviços, incluindo serviços de entrega (se disponíveis no país através dos Serviços) de fornecedores de transporte disponíveis, veja ofertas de organizações de prestação de serviços nos referidos campos, e pesquisar tais ofertas utilizando os parâmetros definidos pelo Utilizador. Todas as funções actualmente disponíveis do Serviço, juntamente com quaisquer desenvolvimentos e/ou funções recém-adicionadas, estão sujeitas aos presentes Termos.

RECONHECE QUE A EMPRESA NÃO FORNECE SERVIÇOS DE TRANSPORTE OU FUNCIONA COMO TRANSPORTADOR E QUE TODOS TAIS SERVIÇOS DE TRANSPORTE SÃO FORNECIDOS POR TERCEIROS – PRESTADORES DE TRANSPORTE, QUE NÃO SÃO EMPREGADOS PELA EMPRESA OU QUALQUER DAS SUAS AFILIADAS. AS RELAÇÕES ENTRE SI E OS PRESTADORES DE TRANSPORTE NA AQUISIÇÃO DE SERVIÇOS SÃO REGULADAS POR ACORDOS RESPECTIVOS ENTRE SI E O PRESTADOR DE TRANSPORTE, A EMPRESA NÃO É PARTE DESSES ACORDOS.

1.7. Dependendo da região do Utilizador, qualquer ou todas as funções do Serviço podem ser inacessíveis ou limitadas. As funções são consideradas inacessíveis (limitadas) para o Utilizador de uma determinada região, se tal Utilizador não puder usá-las explicitamente. É proibido aplicar quaisquer métodos técnicos e baseados em software para contornar essas limitações. As disposições aqui contidas que regem as funções do Serviço inacessíveis (limitadas) para o Utilizador serão aplicadas até que tais funções se tornem explicitamente acessíveis para o Utilizador. As informações sobre a acessibilidade das funções do Serviço numa determinada região serão fornecidas ao Utilizador mediante solicitação enviada à Empresa.

1.8. Para evitar dúvidas, a Empresa não presta serviços de transporte de passageiros e bagagens ou outros serviços, incluindo serviços de entrega e serviços de help desk.

1.9. Todas as conversas que o Utilizador mantém com a equipa de apoio e motoristas dos transportadores – parceiros do Serviço podem ser gravadas para controlo de qualidade e melhoria dos serviços.

1.10. Ao usar o Serviço, o Utilizador consente em receber mensagens promocionais, incluindo emails e mensagens. O Utilizador pode cancelar a assinatura de mensagens promocionais usando funções respectivas do Serviço ou seguindo as instruções especificadas numa mensagem promocional recebida.

 

2. Uso do Serviço. Determinadas Funções do Serviço

2.1. O Serviço é fornecido ao Utilizador para uso pessoal não comercial, livre de encargos, por tempo indeterminado.

2.2. As informações sobre serviços de transporte de passageiros e bagagens ou outros serviços (doravante designados Informações) são fornecidas por terceiros (parceiros) - fornecedores de transporte. A lista de parceiros está disponível em https://yango.com/partners. Para mais informações sobre os serviços oferecidos (incluindo disponibilidade de ponto de acesso Wi-Fi na cabina, foto/vídeo vigilância na cabina pelo parceiro da Empresa, e outras informações), o Utilizador poderá entrar em contacto com os parceiros do Serviço - transportadores ou fornecer os seus dados de contacto através das funções do Serviço para que os parceiros do Serviço contactem o Utilizador de forma independente e forneçam informações sobre os serviços oferecidos.

2.3. A Empresa não se responsabiliza pelo conteúdo e/ou relevância das informações fornecidas pelos parceiros do Serviço - transportadores, incluindo informações sobre o custo e a disponibilidade actual dos benefícios dos transportadores. O Utilizador deverá discutir de forma independente (sem a participação da Empresa) a aquisição de serviços com os transportadores de acordo com as regras dos parceiros sobre a prestação de serviços. A Empresa não se responsabiliza por transacções financeiras e outras efectuadas pelo Utilizador e pelos transportadores e por quaisquer consequências da aquisição dos serviços dos transportadores pelo Utilizador.

2.4. O Utilizador poderá aceder às funções de avaliação dos serviços dos parceiros do Serviço - transportadores e comentar/deixar feedback sobre o Serviço e/ou serviços dos transportadores. As avaliações e comentários dos utilizadores são publicados no website do Serviço e podem estar disponíveis em websites de terceiros. A Empresa reserva-se o direito de recusar a publicar quaisquer avaliações/comentários e excluir/bloquear, a qualquer momento, qualquer avaliação/comentários que o Utilizador publicou, a seu critério e sem dar qualquer motivo.

2.5. A Empresa reserva-se o direito, a seu próprio critério, de limitar o acesso do utilizador ao Serviço (ou a determinadas funções do Serviço, se tecnologicamente viável) usando a conta do Utilizador ou bloqueando toda a conta do Utilizador após múltiplas violações deste, ou tomar quaisquer outras medidas contra o Utilizador para respeitar requisitos legais ou direitos de terceiros e interesses legítimos.

2.6. Quando a procura por transporte ou outros serviços é maior (incluindo dias antes de feriados, dias de eventos de massa e outros casos), as tarifas dos parceiros de serviço podem ser aumentadas. A Empresa informa sobre tarifas mais altas publicando o aviso respectivo no website do Serviço https://yango.com ou de outra forma que a Empresa considere adequada, entre outras, enviando uma mensagem informativa para o número de telemóvel do Utilizador ou via aplicação móvel.

2.7. Os serviços de transporte de passageiros e bagagens de acordo com as tarifas disponíveis no Serviço são prestados por diferentes tipos de veículos. Os veículos são classificados automaticamente com base nos dados de desempenho do veículo fornecidos pelos parceiros do Serviço.

2.8. Se o Serviço permitir o pedido de viagens com antecedência (doravante designadas, "pré-pedidos de viagem") em determinadas tarifas do Serviço, o pedido estará disponível para o parceiro do Serviço confirmar próximo do horário especificado pelo Utilizador no pedido (não antes de 30 minutos do início da viagem com pré-pedido). O custo da viagem com pré-pedido será calculado e indicado no Serviço quando a viagem for solicitada. O preço pode mudar devidas às circunstâncias listadas no website do Serviço https://yango.com.

2.9. Um transportador cobra taxas por uma viagem cancelada pelo Utilizador, se tal cancelamento ocorreu após a chegada do veículo ao local indicado pelo Utilizador. O valor dessas taxas é calculado da mesma forma que o custo da viagem/serviço de acordo com a tarifa por um período de tempo a partir da chegada do veículo ao local de recolha ou da hora de chegada especificada nas informações fornecidas pelo transportador ao Utilizador relativamente ao transporte solicitado pelo pedido do Utilizador/Utilizadores (o que ocorrer depois) até o Utilizador cancelar a viagem/serviço. O Utilizador deverá cancelar uma viagem/serviço enviando o aviso respectivo ao transportador através do Serviço. Considera-se que o Utilizador que não entrar num veículo servido pelo transportador no prazo de 10 (dez) minutos tendo em conta o tempo de espera gratuito especificado no respectivo tarifário é considerado como tendo cancelado uma viagem/serviço, salvo estipulação em contrário por regras ou acordos do transportador respectivo entre o Utilizador e um representante (motorista) do transportador. A taxa de cancelamento para viagens do aeroporto para a cidade é calculada de acordo com o descrito acima, mais uma taxa adicional cobrada para viagem fora da cidade de acordo com a tarifa.

2.10. O Utilizador autoriza a Empresa a processar informações pessoais (incluindo dados pessoais) do Utilizador do Serviço (Yango), transferir informações pessoais do Utilizador para parceiros da Empresa (transportadores) e processar informações pessoais para parceiros da Empresa para fornecer serviços ao Utilizador no Serviço. Quando o Utilizador recorre ao Serviço, as suas informações pessoais são transmitidas à para serem processadas nos termos e para os fins determinados na Política de Privacidade da disponível em: (https://yango.com/legal/yango_privacy_notice).

2.11. Se o Utilizador solicitar serviços de entrega a parceiros da Empresa, compromete-se a não entregar para as viagens os seguintes artigos:

  • armas de combate portátil, não militares e de serviço, munições, peças sobresselentes e componentes, arcos e bestas desportivas, armas projectadas para luz, fumo e sinais sonoros, armas eléctricas, dispositivos de electrochoque e ignição de faíscas, armas brancas, bastões, soqueiras, shurikens, galhos, bumerangues e outros itens modificados para golpear, esmagar, arremessar, perfurar e cortar, excepto para equipamentos desportivos, dispositivos e componentes técnicos especiais de dupla utilização;
  • estupefacientes, substâncias psicotrópicas, precursores e os seus análogos;
  • materiais nucleares, substâncias radioactivas, superpotentes, cáusticas, explosivas e inflamáveis, agentes de fogo, substâncias pirotécnicas e artigos relacionados e outras substâncias perigosas;
  • venenos, animais venenosos, substâncias venenosas, plantas venenosas e sementes de plantas venenosas;
  • a moeda nacional e a moeda estrangeira;
  • publicações impressas, materiais gráficos, filmes, fotos, materiais de áudio e vídeo contendo propaganda ou promoção de mudanças violentas da ordem constitucional, destruição da segurança nacional, guerra, superioridade social, racial, nacional, religiosa, de classe e clã, crueldade, violência e pornografia;
  • alimentos perecíveis sem embalagem especial;
  • artigos e substâncias que, pela sua natureza ou devido à sua embalagem, podem constituir um perigo para o público, podem contaminar ou danificar (destruir) outras cargas, pessoas circundantes ou artigos;
  • animais e plantas, materiais biológicos;
  • artigos que exijam o transporte de veículos especialmente equipados, incluindo alimentos;
  • líquidos em recipientes abertos;
  • artigos de consumo de espaço, cujo comprimento total, largura (dois diâmetros ou eixos na base do rolo) e dimensões de altura (sujeitas a isenções especiais) excedam 150 cm; artigos longos acima de 150 cm; o peso dos artigos transferidos não pode exceder 20 kg;
  • artigos frágeis sem embalagem especial;
  • quaisquer outros artigos cuja distribuição seja proibida ou limitada no território do país de prestação do serviço de entrega.

Os parceiros da Empresa podem estabelecer outros limites de artigos a serem entregues.

Os parceiros da Empresa não prestam quaisquer serviços postais e não aceitam envios postais (correspondência endereçada, encomendas postais, contentores, publicações impressas nas embalagens respectivas.

O Motorista, actuando como representante do parceiro da Empresa, pode preparar o documento de remessa com o Utilizador ou pode entrar em acordo para não concluir o documento de remessa.

O Utilizador tem conhecimento e confirma que, caso não cumpra os requisitos acima para artigos a serem entregues, o Utilizador é o único responsável por todos os efeitos negativos que possam ocorrer enquanto o parceiro da Empresa prestar serviços de entrega. Ao mesmo tempo, o parceiro de uma Empresa pode recusar serviços de entrega ao Utilizador, se o parceiro/representantes da Empresa do parceiro da Empresa descobrir quaisquer artigos não passíveis de entrega.

2.12. Se o Usuário solicitar serviços de transporte através de um riquixá de parceiros da Empresa (se tal função do Serviço estiver disponível no país do Usuário), o Usuário confirma sua concordância com as condições e restrições dentro da opção especificada, incluindo:

  • quando o Usuário faz uma solicitação via tarifa com riquixá, apenas dois passageiros poderão fazer a viagem.

Os parceiros podem impor restrições adicionais. Os Parceiros têm o direito de recusar a viagem ao Usuário se o Usuário não cumprir os requisitos estabelecidos.

 

3. Função de Pagamento Sem Dinheiro para Serviços de Transporte de Passageiros e Bagagens e outros serviços

3.1. O Utilizador pode pagar pelos serviços de transporte de passageiros e bagagens fornecidos ao Utilizador de acordo com as informações sobre a procura potencial para o serviço respectivo que o Utilizador publicou através do Serviço:

3.1.1. Directamente a um transportador (entre outros, em dinheiro ou por qualquer outro meio estipulado pelo referido transportador, se houver, doravante designado nos presentes Termos e na interface do Serviço como Dinheiro). O referido pagamento será feito sem a participação da Empresa e não será regido pelos presentes Termos. A referida forma de pagamento pode ser restrita aos serviços de entrega (se tal função estiver disponível no país do Utilizador).

3.1.2. Se o pagamento sem numerário estiver disponível através dos Serviços no país do Utilizador, o Utilizador poderá aceder à função de pagamento sem numerário com um Cartão Bancário Associado (cl. 3.2 do presente instrumento); neste caso, a Empresa actua em nome do transportador respectivo ou de outra forma (inclusive directamente) com um processador de pagamento autorizado, processador de dinheiro electrónico ou qualquer outra parte nos acordos envolvidos que recebe pagamentos como agente do transportador ou de outra forma ( inclusive directamente) (doravante designados pagamentos sem numerário). A Empresa não garante que a operação do Serviço seja livre de erros e falhas para permitir pagamentos sem numerário.

Dependendo da região do utilizador, os pagamentos sem numerário podem ser efectuados sem que a Empresa actue como destinatário do pagamento ou com a Empresa envolvida como outra parte nos acordos ou na troca de informações.

O Utilizador deverá escolher a forma de pagamento respectiva na interface do Serviço. A este respeito, se for impossível efectuar pagamentos sem numerário por qualquer motivo (incluindo, mas não limitado a inacessibilidade técnica temporária desta função, impossibilidade temporária ou constante de fazer pagamentos sem numerário usando o Cartão Associado, fundos insuficientes no Cartão Associado, o Utilizador compromete-se a pagar em Dinheiro.

Para pagamentos sem numerário, é possível realizar uma transacção do custo total do transporte de passageiros e bagagem ou outro serviço e várias transacções de determinadas partes do custo do serviço. Os pagamentos sem numerário podem ser efectuados por qualquer um dos meios acima durante a viagem/serviço ou quando a viagem/serviço terminar.

No caso de pagamentos sem numerário, o Utilizador pode, juntamente com o pagamento do transporte de passageiros e bagagem ou outro serviço, efetuar um pagamento sem numerário adicional ao transportador como uma percentagem do custo do transporte pago de passageiros e bagagem ou outro serviço (doravante designadas nos presentes Termos e na interface do Serviço como Gorjetas) como considerar adequado.

3.2. O Utilizador deverá especificar o Cartão Bancário Associado na interface do Serviço, indicando os seguintes dados:

  • Número do cartão bancário
  • Válido até
  • Código de verificação

Se os dados do cartão bancário forem verdadeiros, válidos e for tecnicamente viável a utilização deste cartão no Serviço, o referido cartão bancário torna-se o Cartão Associado e pode ser utilizado para pagamentos sem numerário (cl. 3.1.2 do presente instrumento). Todos os Cartões Associados são exibidos na interface de Serviço; para conveniência do Utilizador, a interface exibe os 4 últimos dígitos do número do Cartão Associado.

3.3. Quando um Cartão Associado é adicionado e quando o Utilizador escolhe a função de pagamento sem numerário para uma determinada viagem/serviço, o valor limitado a 5 RUB (ou qualquer outro valor na moeda da região do Utilizador) será cobrado para confirmar que os dados do Cartão Associado são verdadeiros e válidos; se a transacção for efectuada com sucesso, o referido valor será reembolsado ao Utilizador. A não cobrança do referido valor significa a impossibilidade de adicionar este Cartão Associado e/ou a indisponibilidade da função de pagamento sem numerário, respectivamente.

3.4. Ao adicionar o Cartão Associado e a qualquer momento após a sua adição, o Utilizador pode definir e/ou alterar o montante padrão de Gorjetas através da interface do Serviço; o Utilizador pode alterar o montante de Gorjetas para uma determinada viagem/serviço na interface do Serviço, quando a viagem/serviço terminar.

3.5. As Gorjetas (no montante padrão ou no montante indicado especificamente pelo Utilizador para uma determinada viagem/serviço) serão cobradas do Cartão Associado, se o Utilizador, até 30 minutos após o término da viagem/serviço, atribuir uma classificação alta à viagem (4–5 estrelas) na interface do serviço e clicar em "Concluído" ou atribui uma classificação nem alta nem baixa à viagem/serviço (não especifica o número de estrelas) e clicar em "Concluído".

3.6. Se dentro de 30 minutos após o final da viagem/serviço o Utilizador atribuir uma classificação baixa à viagem/serviço (1–3 estrelas) na interface do Serviço e clicar em "Concluído", nenhuma gorjeta será cobrada do Cartão Associado.

3.7. Se dentro de 30 minutos após o final da viagem/serviço o Utilizador não clicar em "Concluído", o montante das Gorjetas (no montante padrão ou no montante indicado especificamente pelo Utilizador para determinada viagem/serviço) será bloqueada no Cartão Associado por 24 horas, durante o qual o Utilizador pode aumentar ou diminuir o montante das Gorjetas para esta viagem/serviço. Terminado o referido tempo, as Gorjetas serão cobradas no valor especificado pelo Utilizador (por defeito ou especificamente para esta viagem/serviço).

3.8. Os pagamentos sem numerário do Utilizador devem ser efectuados com um processador de pagamento autorizado ou processador de dinheiro electrónico envolvido e devem ser regidos por regras de sistemas de pagamento internacionais, bancos (incluindo o banco que emitiu o Cartão associado) e outras partes nas liquidações.

3.9. Ao indicar os seus detalhes de acordo com cl. 3.2 do presente instrumento e ainda utilizando o Cartão Associado, o Utilizador confirma e garante que indicou informações de confiança ​​e completas sobre o cartão bancário válido emitido em seu nome; cumpre as regras dos sistemas de pagamentos internacionais e os requisitos do banco emissor do Cartão Associado, entre outros, em relação ao procedimento de pagamentos sem numerário.

3.10. O Utilizador compreende e acorda que todas as acções realizadas no Serviço usando o número de telemóvel confirmado pelo Utilizador, entre outros, pagamentos sem numerário com o uso do Cartão Bancário Associado, são consideradas realizadas pelo Utilizador.

3.11. Caso o Utilizador não concorde com o facto e/ou o montante dos pagamentos sem numerário e tenha outras dúvidas sobre como utilizar o Cartão Associado no Serviço, poderá entrar em contacto com a Empresa pelos números de telefone especificados pelo Serviço e/ou através da interface de help desk (feedback) no prazo de 14 dias a partir da data de pagamentos sem numerário ou quaisquer outras acções ou eventos que motivaram o pedido.

Se, após a inspecção causada por tal pedido, a Empresa decidir reembolsar o montante do pagamento sem numerário, no todo ou em parte, o referido montante será reembolsado na conta bancária do cartão bancário com o qual o pagamento sem numerário foi efectuado. O reembolso deve ser efectuado com um processador de pagamento autorizado ou processador de dinheiro electrónico envolvido e regido por regras de sistemas de pagamento internacionais, bancos (incluindo o banco que emitiu o Cartão Associado) e outras partes nas liquidações. Se a Empresa não for parte das liquidações efectuadas por meio do Cartão Associado, a Empresa pode actuar como um órgão que transfere os pedidos dos utilizadores acima para transportadores, despachantes ou qualquer outra pessoa que receba pagamentos nas transacções acima com o Cartão Associado.

3.12. A Empresa reserva-se o direito de exigir a qualquer momento que o Utilizador confirme os dados que especificou no Serviço, incluindo os dados do Cartão Associado, e solicitar documentos comprovativos a este respeito (em particular, documentos de identidade); o não fornecimento desses documentos pode ser qualificado como fornecimento de informações não confiáveis ​​e ter implicações estipuladas na cl. 2.5 do presente instrumento, se a Empresa considerar conveniente.

3.13. As disposições sobre os termos e procedimentos de pagamento de transporte de passageiros e bagagem ou outros serviços, incluindo serviços de entrega, especificados nesta Secção não se aplicarão quando um terceiro pagar por tal transporte ou outros serviços em vez do Utilizador ao abrigo de um contrato separado que a Empresa celebrou com tal terceiro.

 

4. Lei aplicável e resolução de litígios

4.1. Estes Termos de Uso e quaisquer obrigações não contratuais decorrentes ou relacionadas a estes Termos de Uso serão regidos e interpretados de acordo com as leis da Inglaterra e do País de Gales, sem levar em conta o conflito de disposições legais.

4.2. Qualquer disputa, diferença, controvérsia ou reclamação decorrente de ou em conexão com estes Termos de Uso, incluindo (mas não limitado a) qualquer questão relativa à sua existência, validade, interpretação, desempenho, quitação e soluções aplicáveis, será referida e finalmente resolvido por arbitragem de acordo com as Regras de Arbitragem do Centro Internacional de Arbitragem de Dubai, cujas Regras são consideradas incorporadas por referência nesta cláusula. O número de árbitros será um. A sede da arbitragem será Dubai, Emirados Árabes Unidos. O idioma a ser utilizado na arbitragem será o inglês.

 

5. Dados da RideTechnology Global FZ-LLC

RideTechnology Global FZ-LLC (número de registo de licença 101640)

Empresa de responsabilidade limitada de zona franca

104A, Primeiro andar, Edifício 12, Dubai Internet City, Emirado de Dubai, Emirados Árabes Unidos

e-mail: support@yango.com

Data de publicação: 19.12.2023

A versão anterior do documento: https://yandex.com/legal/yango_termsofuse/25102023

A versão anterior do documento: https://yandex.com/legal/yango_termsofuse/04092023

A versão anterior do documento: https://yandex.com/legal/yango_termsofuse/21102022

Terms of Use of Yango

 

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in Namibia.

1.2. The Company may, after prior notice and consent from the User, amend provisions hereof, under the same conditions, amend provisions of the Regulatory Documents. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The Company can provide the User with a translation of this Terms from English into other languages. However, in the event of a conflict between the Terms in English and its translation, only the English version of the Terms shall be legally binding.

1.3. The User can withdraw from these Terms at any time by deleting the Program from the memory of the User’s mobile device.

1.4. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Services) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.5. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.6. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.7. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services.

1.8. By using the Service, the User consents to receive promotional messages including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

 

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use, free of charge, for an indefinite time period.

2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the transportation providers in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.

2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason.

2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as the Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.10. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation providers), and to process personal information for Company’s partners to provide services to the User in the Service. When the User turns to the Service, his/her personal information is transmitted to be processed under the terms and for the purposes determined in the Privacy Policy available at: (https://yango.com/legal/yango_privacy_notice).

2.11. If the User orders delivery services from the Company’s partners, he or she undertakes not to hand over for the delivery the following items:

  • hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
  • narcotic drugs, psychotropic substances, precursors and their analogs;
  • nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
  • poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
  • the national currency and foreign currency;
  • printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
  • perishable food without special package;
  • items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles to be transported, including foodstuff;
  • liquids in open containers;
  • space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
  • fragile items without special packaging;
  • any other items, which distribution is prohibited or limited in the territory of country of delivery service provision.

The Company’s partners may set other limits on items to be delivered.

The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provide delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.

 

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).

3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with the Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to RUB 5 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact the Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, the Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If the Company is not a party to settlements made via the Linked Card, the Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. The Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if the Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract the Company signed with such third party.

 

4. Governing law and dispute resolution

4.1. These Terms of Use and any non-contractual obligations arising out of or in connection with these Terms of Use shall be governed by and construed in accordance with the laws of England and Wales without regard to the conflict of law provisions.

4.2. Any dispute, difference, controversy or claim arising out of or in connection with this these Terms of Use, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat of arbitration shall be Dubai, United Arab Emirates. The language to be used in the arbitration shall be English.

 

5. Details of Ridetech International B.V.

RideTechnology Global FZ-LLC (License number: 101640)

Free Zone Limited Liability Company (FZ-LLC)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail: support@yango.com

Date: 06.10.2023

Previous version of the document: https://yango.com/legal/yango_termsofuse/11012023

Terms of Use of Yango

 

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of Ridetech International B.V.(hereinafter referred to as Yango) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service).

1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms the User may not use the Service. Rules of Referral Programme for users for Norway are posted at https://yango.com/legal/no_referral.

1.4. Yango may, at any time without notice to the User, amend provisions hereof, and may, at any time amend provisions of the Regulatory Documents with notifying the User by posting the relevant notice in the “Yango” mobile application. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The User bears a risk of failure to review a new version of the Terms and Regulatory Documents. Any continued use of the Service after the Terms or Regulatory Documents have been changed will qualify as the acceptance of the new version.

1.5. The User shall stop using the Service, if he or she disagrees with any amendments to these Terms Yango made as prescribed by cl. 1.4 hereof.

1.6. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if such services are available in your country/region), look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

1.7. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to Yango.

1.8. For the avoidance of doubt, Yango does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.9. All conversations the User holds with the support team and drivers of partners of the Service can be recorded to control quality and improve services.

1.10. By using the Service, the User consents to receive promotional messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

1.11. By using our services (including using our app or creating a user account), you are confirming that you are 18 years or older and have the required legal capacity to enter into binding contracts. You may not authorise third parties to use your user account, and you may not allow persons under the age of 18 to receive transportation, logistics, delivery or vendor services from Third Party Providers unless they are accompanied by you.

 

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use.

2.2. Information on passenger and baggage transportation services or other services, including delivery services (hereinafter referred to as the Information) is provided by partners of the Service. The list of partners is available at online. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Yango's partner, and other information), the User may contact the partners of the Service or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. Yango shall not be held liable for the content and/or relevance of information provided by the partners of the Service, including information on the cost and current availability of the partners’ benefits. The User shall independently (without the participation of Yango) discuss the acquisition of services with the partners in accordance with the partners’ rules on the provision of services. Yango shall not be held liable for financial and any other transactions effected by the User and the partners and for any consequences of the acquisition of the partners’ services by the User.

2.4. The User may access functions of rating the services of the Service partners and commenting / leaving feedback on the Service and/or services of the Service partners. Users ratings and feedback are posted on the Service website and can be available on third-party websites. Yango reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason.

2.5. Yango reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for taxi or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. Yango informs of higher tariffs by posting the relevant notice on the Service website website or otherwise as Yango thinks fit, inter alia, by sending an information message to the User’s mobile phone number.

2.7. Passenger and baggage transportation services as per Economy, Electric, and other tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website website.

2.9. A taxi provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the taxi provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the taxi provider via the Service. A User that has not boarded a vehicle served by the taxi provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant taxi provider's rules or agreements between the User and a representative (driver) of the taxi provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.10. Depending on the location of the User and the availability of vehicles at the User's location, the User may be offered to order a Transportation service using a vehicle from a more remote location for an additional fee ("Paid Delivery"). The price of the Paid Delivery will be calculated based on (1) the distance between the respective vehicle and the User's location and (2) the time required for such vehicle to cover this distance. The User may accept or reject the Paid Delivery at his own discretion by clicking the appropriate button in the Yango mobile application. In case of acceptance of the Paid Delivery, the price of the Paid Delivery will be added to the price of the Transportation service. After the order, including the Paid Delivery, is accepted, the User is given free cancellation period (Free Cancellation Period). The term of the Free Cancellation Period is calculated for each order and is brought to the attention of the User in the Yango mobile application. If the User decides to cancel the order upon expiration of the Free Cancellation Period (late cancellation), the User will be charged the full cost of the Paid delivery (applicable only to Transportation services, which are paid by bank card).

2.11. The User authorizes Yango to process personal information (including personal details) of the User of Yango, to transfer personal information of the User to Yango’s partners, and to process personal information for Yango’s partners to provide services to the User in the Service. When the User turns to the Service, their personal information is transmitted to to be processed under the terms and for the purposes determined in the Privacy Policy of available at: (https://yango.com/legal/yango_privacy_notice).

2.12. If the User orders delivery services from Yango’s partners (if such services are available in the country/region), he or she undertakes not to hand over for the delivery the following items:

  • hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
  • narcotic drugs, psychotropic substances, precursors and their analogs;
  • nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
  • poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
  • the national currency and foreign currency;
  • printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
  • perishable food without special package;
  • items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles to be transported, including foodstuff;
  • liquids in open containers;
  • space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
  • fragile items without special packaging;
  • any other items, which distribution is prohibited or limited in the territory of country of delivery service provision.

The Yango’s partners may set other limits on items to be delivered.

The Yango’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Yango’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Yango’s partner provide delivery services. At the same time, a Yango‘s partner may deny delivery services to the User, if the Yango’s partner/ representatives of the Yango’s partner discover any non-deliverable items.

 

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services, including delivery services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a taxi provider (inter alia, by cash or by any other means stipulated by the said taxi provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Yango being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services.

3.1.2. The User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Yango acts in the name of the relevant taxi provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the taxi provider or otherwise (including directly) (hereinafter referred to as cashless payments). Yango does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Yango acting as a payment recipient or with Yango involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

The User selects the appropriate form of payment in the Service interface. If the User chooses a non-cash form of payment, payment to the Taxi Service in Cash or otherwise directly to the Driver's address, without additional notification toby changing the payment method in the Service interface (if there is an appropriate opportunity), is not allowed. Debiting of funds from the Linked card is recognized as correct and corresponding to the payment method chosen by the User, no refund is made by canceling the debiting.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the taxi provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to NOK 1 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact Yango by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, Yango decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If Yango is not a party to settlements made via the Linked Card, Yango can transfer user’s requests to taxi providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. Yango reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if Yango thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract Yango signed with such third party.

3.14. Governing law

These Terms and any non-contractual obligations arising out of or in connection with the Terms shall be governed by and construed in accordance with law of the Netherlands.

 

4. Customer Service and Complaints

If you have a complaint about the Service, please email support@yango.com. If we fail to find a satisfactory solution, you can, if the conditions are met, use the European Commission online dispute resolution for your complaint http://ec.europa.eu/odr.

 

5. Terms and restrictions of marketing benefits and campaigns

The terms and restrictions presented in connection with advertisements and campaigns of Yango are always applied to such advertisements and campaigns. Additionally, to each advertisement or campaign are applied the terms and restrictions concerning it, presented in address https://yango.com/legal/no.

 

6. Details of Yango

Ridetech International B.V. (registration number 64591069)

Private Limited Liability Company

Schiphol Boulevard 291, 1118 BH Schiphol, the Netherlands

tel.: +31(0)202402740

fax.: +31(0)202402741

e-mail: support@yango.com

_____________________________

Date of publication: 06.07.2023

Previous version of the document: https://yango.com/legal/yango_termsofuse/22082022

Previous version of the document: https://yango.com/legal/yango_termsofuse/20072022

Previous version of the document: https://yango.com/legal/yango_termsofuse/01072022

Yango-tjenesten vilkårene for bruk

 

1. Generelle bestemmelser

1.1. Disse vilkårene (heretter kalt "vilkårene") representerer et tilbud fra " Ridetech International B.V." (heretter kalt "Yango") til en Internett-bruker (heretter kalt "brukeren") for å bruke Yango-tjenesten (heretter kalt "tjenesten").

1.3. Ved å begynne å bruke tjenesten / dens individuelle funksjoner, anses brukeren for å ha akseptert disse vilkårene i sin helhet, uten forbehold eller unntak. Hvis brukeren er uenig i noen av bestemmelsene i vilkårene, har ikke brukeren rett til å bruke tjenesten. Vilkår og begrensninger som gjelder i Norge er publisert på https://yango.com/legal/no_referral.

1.4. Yango har rett til å endre bestemmelsene i disse vilkårene når som helst kan du endre bestemmelsene i forskriftsdokumentene med å varsle brukeren ved å legge ut den relevante varselet i "Yango" mobilapplikasjonen, og har rett til å endre vilkårene i regelverket når som helst uten å varsle brukeren. Den nåværende versjonen av disse vilkårene er tilgjengelig

online. Brukeren bærer risikoen for ikke å bli kjent med den nye versjonen av vilkårene og forskriftsdokumentene. Fortsatt bruk av tjenesten etter endring av vilkårene eller forskriftsdokumentene anses å være i samsvar med deres nye utgave.

1.5. Hvis Yango har gjort noen endringer i disse vilkårene, på den måten som er angitt i punkt 1.4. av disse vilkårene, som brukeren ikke er enig med, er han forpliktet til å slutte å bruke tjenesten.

1.6. Tjenesten gir brukeren muligheten til å legge ut gratis informasjon om brukerens potensielle etterspørsel etter tjenester for transport av passasjerer og bagasje eller andre tjenester, inkludert leveringstjenester (hvis slike tjenester er tilgjengelige i ditt land / din region), samt muligheten til å bli kjent med informasjon om tilbudene fra organisasjoner som tilbyr tjenester i disse områdene og søker etter slike tilbud for de gitte tilpassede parametrene. Alle de nåværende funksjonene til tjenesten, samt enhver utvikling av dem og (eller) tillegg av nye, er gjenstand for disse vilkårene.

1.7. Avhengig av regionen til brukeren, kan alle eller noen av funksjonene til tjenesten være utilgjengelige eller begrensede. Funksjonene anses å være utilgjengelige (begrensede) for en bruker fra en bestemt region hvis en slik bruker ikke eksplisitt kan bruke dem. Bruk av tekniske eller programvaremetoder for å omgå disse begrensningene er forbudt. Bestemmelsene i disse vilkårene som regulerer funksjonene til tjenesten som ikke er tilgjengelige (begrensede) for brukeren, gjelder til slike funksjoner å bli eksplisitt tilgjengelige for brukeren. Informasjon om tilgjengeligheten av tjenestens funksjoner i en bestemt region blir gitt til brukeren etter forespørsel sendt til Yango.

1.8. For å unngå tvil tilbyr Yango ingen passasjerer, bagasje eller andre tjenester, inkludert leveringstjenester eller henvisningstjenester.

1.9. Alle forhandlinger som brukeren fører med støttetjenesten og driverne til tjenestepartnerne kan registreres for å kontrollere kvaliteten og forbedre tjenestene.

1.10. Ved å bruke tjenesten godtar brukeren å motta reklamemeldinger. Brukeren har rett til å nekte å motta reklamemeldinger ved å bruke passende funksjonalitet i tjenesten eller ved å følge instruksjonene spesifisert i den mottatte reklamemeldingen.

1.11. Ved å bruke våre tjenester (herunder bruk av appen vår eller å opprette en brukerkonto), bekrefter du at du er minst 18 år gammel og myndig til å inngå bindende avtaler. Du kan ikke autorisere tredjeparter til å bruke din brukerkonto, og du kan ikke tillate personer under 18 år å motta transport- eller logistikktjenester fra tredjepartsleverandører med mindre de er i følge med deg.

 

2. Bruk av tjenesten. Separate funksjoner i tjenesten

2.1. Tjenesten leveres til brukeren for personlig ikke-kommersiell bruk.

2.2. Informasjon om tjenester for transport av passasjerer og bagasje eller andre tjenester, inkludert leveringstjenester (heretter kalt "informasjonen"), blir gitt av tjenestepartnerne. En liste over partnere er tilgjengelig online . For mer informasjon om tjenestene som tilbys (inkludert informasjon om tilgjengeligheten av Wi-Fi-tilgangspunkt i kabinen, partnerens implementeringav foto- / videofiksering i kabinen og annen informasjon) brukeren kan enten henvise til tjenestepartnerne eller ved å bruke tjenestefunksjonalitet, gi deres kontaktinformasjon, hvor partnerne i tjenesten vil være i stand til å uavhengig kontakte brukeren og gi ham informasjon om tjenestene som tilbys.

2.3. Yango er ikke ansvarlig for innholdet og (eller) relevansen av informasjon gitt av tjenestepartnere, inkludert informasjon om kostnadene for partnertjenester, samt deres tilgjengeligheten for øyeblikket. Interaksjonen mellom brukeren og partnere ved kjøp av tjenester utføres av brukeren uavhengig (uten deltakelse av Yango) i samsvar med reglene for levering av tjenester som er vedtatt av partnerne. Yango er ikke ansvarlig for økonomiske og andre transaksjoner som er utført av brukeren og partnere, samt for eventuelle konsekvenser av brukerens anskaffelse av tjenestene fra partnere.

2.4. Brukeren kan ha tilgang til funksjonene for å evaluere tjenestene til tjenestepartnerne, samt legge ut kommentarer / anmeldelser om tjenesten og (eller) tjenestene til partnerne tiltjenesten. Brukervurderinger og anmeldelser er lagt ut på tjenestens nettsted, og kan også være tilgjengelig på tredjeparts nettsteder. Yango forbeholder seg retten til å nekte å legge ut evalueringer / anmeldelser, samt når som helst å fjerne / blokkere plassering av evalueringer / anmeldelser, etter eget skjønn og uten å oppgi noen grunn.

2.5. Yango forbeholder seg retten til, etter eget skjønn, å begrense brukerens tilgang til tjenesten (eller til visse funksjoner i tjenesten, hvis det er teknisk mulig) ved å bruke kontoen hans eller helt blokkere brukerens konto i tilfelle av gjentatt brudd på disse vilkårene, eller gjelde andre tiltak for brukeren for å overholde kravene i loven eller rettighetene og legitime interessene til tredjeparter.

2.6. I perioder med økt etterspørsel etter drosjetjenester eller andre tjenester (inkludert på dager før ferien, på dager med offentlige arrangementer og i andre tilfeller), kan prisene til partnerne i tjenesten økes. Yango informerer om økningen i tariffer ved å legge ut et varsel på tjenestens nettsted eller på annen måte etter Yangos skjønn, inkludert å sende brukeren en informasjonsmelding til mobiltelefonnummeret.

2.7. Tjenester for transport av passasjerer og bagasje til “Økonom”, “Elektromobil” og andre priser som presenteres på tjenesten utføres av forskjellige bilklasser. Tildelingen av en bil til en bestemt klasse utføres automatisk på grunnlag av data om bilens egenskaper som leveres av partnerne til tjenesten.

2.8. Hvis tjenesten støtter forhåndsbestilling av turer (heretter kalt "forhåndsbestilte turer") til bestemte priser for tjenesten, vil bestillingen være tilgjengelig for bekreftelse av tjenestepartneren nærmere den tid som er angitt av brukeren i bestillingen (tidligst 30 minutter før starten på den forhåndsbestilte turen). Kostnaden for en forhåndsbestilt tur vil bli beregnet og angitt i tjenesten når du bestiller en tur. Prisen kan endres under de omstendighetene som er spesifisert på tjenestens nettsted nettsted .

2.9. Drosjetjenesten tar et gebyr for brukerens nektelse av å reise, hvis et slikt avslag skjedde etter at bilen ble levert til stedet som ble utpekt av brukeren. Beløpet for et slikt gebyr beregnes på samme måte som kostnaden for turen / tjenesten i tariffen for tiden fra det øyeblikket bilen faktisk ble levert til leveringsstedet eller fra innsendingsøyeblikket spesifisert i informasjonen gitt til brukeren fra drosjetjenesteni forhold til pakketransporttjenesten bestilt av brukeren / brukerne (avhengig av om hva kom senere), til brukeren nekter å reise / motta en tjeneste. Brukeren kansellerer turen / tjenesten ved å sende et passende varsel til drosjetjenesten gjennom tjenesten. En bruker som ikke går om bord i en bil som betjenes av en drosjetjeneste innen 10 (ti) minutter, med tanke på den gratis ventetiden som er spesifisert i den tilsvarende taksten, anses å ha nektet turen / tjenesten, med mindre annet er bestemt i reglene for den tilsvarende drosjetjenesten, eller etter avtaler mellom brukeren og representanten (sjåføren) for drosjetjenesten. Gebyret for brukerens avslag på å reise fra flyplassen beregnes på den måten som er angitt ovenfor, med innkreving av et tilleggsgebyr for å kjøre bil ut av byen i henhold til tariffen.

2.10. Avhengig av brukerens beliggenhet og tilgjengeligheten av tilgjengelige kjøretøy på hans/hennes sted, kan brukeren bli bedt om å bestille en transporttjeneste ved hjelp av et kjøretøy fra et mer avsidesliggende sted mot en ekstra avgift (“Betalt innsending”). Kostnaden for en slik betalt innsending beregnes basert på (1) avstanden mellom det aktuelle kjøretøyet og brukerens plassering og (2) tiden det tar for et slikt kjøretøy å gå denne avstanden. Brukeren kan godta eller avvise tilbudet om en betalt innsending etter eget skjønn ved å klikke på riktig knapp i Yango-mobilapplikasjonen. Ved aksept av det betalte innsendingstilbudet vil kostnaden for det betalte innsendingstilbudet bli lagt til kostnaden for transporttjenesten. Etter at bestillingen, inkludert den betalte innsendingen, er akseptert, får brukeren en periode for en gratis avbestilling (Gratis avbestillingsperiode). Varigheten av den gratis avbestillingsperioden beregnes for hver spesifikke bestilling og rapporteres til brukeren i Yango-mobilapplikasjonen. Hvis brukeren bestemmer seg for å avbestille etter utløpet av den gratis avbestillingsperioden (sen avbestilling), vil brukeren bli belastet hele kostnaden for den betalte innsendingen (gjelder kun transporttjenester som betales med bankkort).

2.11. Brukeren gir Yango samtykke til behandling av personlig informasjon (inkludert personopplysninger) til brukeren av Yango, til Yangos overføring av brukerens personlige informasjon til Yango-partnere, samt til behandling av personlig informasjon til Yango-partnere for formål å gi brukeren tjenester innen tjenesten. Når brukeren bruker tjenesten, overføres brukerens personlige informasjon til, for behandling på vilkårene og for de formål som er spesifisert i personvernregler, tilgjengelig for gjennomgang på: (https://yango.com/legal/yango_privacy_notice).

2.12. Hvis brukeren bestiller leveringstjenester fra Yango-partnere (hvis slike tjenester er tilgjengelige i landet/regionen), forplikter han seg til ikke å overføre følgende varer for levering:

  • krigsvåpen, skytevåpen,håndvåpen, sivile våpen og tjenestevåpen, ammunisjon, reservedeler og komponenter til dem, buer og armbrønner for sport, våpen designet for å levere lys-, røyk- og lydsignaler, elektriske våpen, elektrosjokkutstyr og gnistgap, kniver og blankvåpen, morgenstjerner, knokejern, kastestjerner, bumeranger og andre gjenstander tilpassede for støtknusing, skjæring, kasting, stikkvåpen, med unntak av sportsutstyr, spesielle tekniske midler for dobbelt bruk og tilbehør til dem;
  • narkotiske stoffer, psykotrope stoffer, forløpere og deres analoger;
  • kjernefysiske materialer, radioaktive, sterke, kaustiske, eksplosive og brennbare stoffer, eksplosiver, pyrotekniske stoffer og produkter med deres bruk og andre farlige stoffer;
  • gift, giftige dyr, giftige stoffer, giftige planter og frø av giftige planter;
  • nasjonal valuta og utenlandsk valuta;
  • trykte publikasjoner, visuelt materiale, film-, foto-, lyd- og videomateriale som inneholder propaganda eller agitasjon for voldelig endring av den konstitusjonelle ordenen, som undergraver statens sikkerhet, sosial, nasjonal, religiøs, krig-, rase-, klasse- og stammeoverlegenhet, grusomhet, vold og pornografi;
  • forgjengelige matvarer uten spesiell emballasje;
  • gjenstander og stoffer som av natur eller på grunn av emballasjen kan utgjøre en fare for mennesker, forurense eller ødelegge (skade) andre varer, mennesker eller gjenstander rundt dem;
  • dyr og planter, biologiske materialer;
  • gjenstander som krever spesialutstyrte kjøretøyer for transport, inkludert matvarer;
  • væsker i åpne beholdere;
  • brede laster, hvor summen av målene (bortsett fra spesiallagde tilfeller) i lengde, bredde (to diametre eller akser i bunnen av rullen) og høyden overstiger 150 cm, lange gjenstander, hvis lengde er mer enn 150 cm; vekten av de overførte varene kan ikke overstige 20 kg;
  • skjøre gjenstander uten spesiell emballasje;
  • andre gjenstander, hvis distribusjon er forbudt eller begrenset på leveringstjenestens territorium.

Yango-partnere kan ha andre begrensninger på fraktvarer.

Yango-partnere tilbyr ikke posttjenester og godtar ikke postforsendelser for levering (adressert korrespondanse, postpakker, konteinere, trykte publikasjoner i passende emballasje).

Sjåføren, som opptrer som representant for Yango-partneren, kan utarbeide et konnossement som skal leveres til brukeren, eller de kan bli enige om ikke å signere konnossementet.

Brukeren er klar over og bekrefter at i tilfelle av manglende overholdelse av kravene ovenfor for varene som overføres for levering, er han eneansvarlig og alle negative konsekvenser som kan oppstå i ferd med å levere leveringstjenester fra Yango-partnere. I dette tilfellet har Yango-partneren rett til å nekte brukeren å levere leveringstjenesten hvis Yango-partneren / representantene for Yango-partneren oppdager varer som ikke kan leveres.

 

3. Funksjon av ikke-kontant betaling for tjenester av transport av passasjerer og bagasje og andre tjenester, inkludert leveringstjenester

3.1. Betaling av tjenester for transport av passasjerer og bagasje levert til brukeren i samsvar med informasjonen som er lagt ut av ham ved hjelp av tjenesten om den potensielle etterspørselen etter den tilsvarende tjenesten, kan gjøres av brukeren:

3.1.1. Direkte til drosjetjenesten (inkludert i kontanter eller på andre måter levert av den angitte drosjetjenesten, hvis noen, heretter referert til som disse vilkårene og i tjenestegrensesnittet kalt "kontanter"). Den spesifiserte betalingstypen utføres uten deltagelse av Yango og er ikke underlagt fra disse vilkårene. Den spesifiserte betalingstypen kan bare være tilgjengelig for leveringstjenester.

3.1.2. Brukeren kan ha tilgang til funksjonen ikke-kontant betaling fra det tilknyttede bankkortet (klausul 3.2 i disse vilkårene); i dette tilfellet handler Yango på vegne av den aktuelle drosjetjenesten eller på annen måte (inkludert direkte), med involvering av en autorisert betalingsoperatør, elektronisk pengeoperatør eller annen oppgjørsdeltaker, og er betalingsmottaker som agent for drosjetjenesten, eller på annen måte (inkludert direkte) (heretter kalt "ikke-kontant betaling"). Yango garanterer ikke fravær av feil og svikt i driften av tjenesten i forhold til tilbudet om muligheten for ikke-kontant betaling.

Avhengig av brukerregionen, kan ikke-kontant betaling utføres uten Yango som betalingsmottaker, eller med involvering av Yango som en annen deltaker i oppgjør eller en deltaker i informasjonsinteraksjon.

Valget av riktig betalingsmåte foretas av brukeren i grensesnittet til tjenesten. I dette tilfellet, hvis det av en eller annen grunn er umulig å foreta ikke-kontante betalinger (inkludert, men ikke begrenset til, den midlertidige tekniske utilgjengeligheten av denne funksjonen, den midlertidige eller permanente manglende evne til ikke-kontant betaling med det tilknyttede kortet, mangel på midler på det tilknyttede kortet) brukeren er forpliktet til å betale kontant.

Med ikke-kontant betaling er det mulig å utføre både en transaksjon for full kostnad for tjenesten for transport av passasjerer og bagasje eller andre tjenester, samt flere transaksjoner for separate deler av kostnaden for tjenesten. Samtidig kan ikke-kontant betaling gjøres på en av de angitte måtene under turen / levering av tjenesten, eller når den er fullført.

Valget av riktig betalingsmåte foretas av brukeren i grensesnittet til tjenesten. Hvis brukeren velger en ikke-kontant betalingsmåte, er ikke betaling til drosjetjenesten i kontanter eller på annen måte direkte til sjåføren, uten ytterligere varsel til Yango, ved å endre betalingsmåten i tjenestegrensesnittet (hvis mulig). Uttak av midler fra Yango fra det tilknyttede kortet anerkjennes som riktig og tilsvarer betalingsmåten valgt av brukeren; refusjon ved å kansellere uttaket gjøres ikke.

Ved ikke-kontant betaling, i tillegg til å betale for passasjer- og bagasjetransporttjenesten eller annen tjeneste, har brukeren muligheten til, etter eget skjønn, å foreta en ekstra ikke-kontant betaling til fordel for drosjetjenesten i prosent av kostnaden for den betalte passasjer- og bagasjetransporttjenesten eller annen tjeneste (heretter referert til i vilkårene og tjenestegrensesnittet som "tips").

3.2. Det tilknyttede bankkortet er angitt av brukeren i grensesnittet til tjenesten, mens brukeren spesifiserer følgende data:

  • bankkort nummer;
  • langsiktige tiltak;
  • sikkerhetskode.

Hvis bankkortopplysningene er korrekte og gyldige og bruken av dette kortet i tjenesten er teknisk mulig, får det spesifiserte bankkortet den tilknyttede statusen og kan brukes til ikke-kontant betaling (punkt 3.1.2 i disse vilkårene). Alle tilknyttede kort vises i tjenestegrensesnittet; for å gjøre det lettere for brukeren, vises de siste 4 sifrene i det tilknyttede kortnummeret i forhold til det tilknyttede kortet.

3.3. Når du legger til det tilknyttede kortet, samt hvis brukeren velger funksjonen ikke-kontant betaling for en bestemt tur / tjeneste, belastes et beløp innen 1 norsk krone (NOK) (eller et annet beløp i valutaen til brukerens region), som er nødvendig for å bekrefte nøyaktigheten og gyldigheten av dataene for det tilknyttede kortet; i tilfelle av vellykket gjennomføring av transaksjonen, blir det angitte beløpet returnert til brukeren. Et mislykket forsøk på å avskrive det angitte beløpet betyr umuligheten av å legge til henholdsvis dette tilknyttede kortet og (eller) utilgjengeligheten av den kontantløse betalingsfunksjonen.

3.4. Når du legger til det tilknyttede kortet, så vel som når som helst etter at det er lagt til, har brukeren muligheten til å angi og (eller) endre standard tipsstørrelse gjennom tjenestegrensesnittet; mengden tips for en bestemt tur / tjeneste kan endres av brukeren i tjenestegrensesnittet etter at turen / tjenesten er fullført.

3.5. Tips (i standardbeløpet eller i det beløpet som spesifikt er spesifisert av brukeren for en bestemt tur / tjeneste) vil bli belastet fra det tilknyttede kortet hvis brukeren har angitt en positiv turvurdering (4-5 stjerner) i tjenestegrensesnittet innen 30 minutter etter å ha fullført turen / tjenesten og klikket på "Fullfør"-knappen eller ikke indikert verken en positiv eller negativ vurdering for turen / tjenesten (angav ikke antall stjerner) og klikket på "Fullfør"-knappen.

3.6. Hvis brukeren innen 30 minutter etter slutten av turen / levering av tjenesten, angav i grensesnittet til tjenesten en negativ vurdering for turen / tjenesten (1-3 stjerner) og klikket på "Fullfør"-knappen, tips blir ikke belastet fra det tilknyttede kortet.

3.7. Hvis brukeren ikke klikker på "Fullfør"-knappen innen 30 minutter etter slutten av turen / tjenesten, vil mengden tips (i standardbeløpet eller i det beløpet som er spesifisert spesifikt av brukeren for en bestemt tur / tjeneste) bli være sperret på det tilknyttede kortet i en periode på 24 timer, der brukeren er i stand til å endre størrelsen tips av turen / tjenestene - større eller mindre. Etter at den angitte tiden har gått, belastes tips til det beløpet som er angitt av brukeren (som standard eller for denne spesielle turen / tjenesten).

3.8. Ikke-kontant betaling av brukeren utføres med deltagelse av en autorisert operatør for å akseptere betalinger eller en operatør av elektroniske penger og er underlagt reglene i internasjonale betalingssystemer, banker (inkludert den utstedende banken til det tilknyttede kortet) og annet oppgjørsdeltakere.

3.9. Når han spesifiserer sine data i samsvar med punkt 3.2 i disse vilkårene og videre bruk av det tilknyttede kortet, bekrefter og garanterer brukeren at han har gitt nøyaktig og fullstendig informasjon om et gyldig bankkort utstedt i hans navn; overholdelse av reglene for internasjonale betalingssystemer og kravene til den utstedende banken som utstedte det tilknyttede kortet, inkludert med hensyn til prosedyren for gjennomføring av ikke-kontante betalinger.

3.10. Brukeren forstår og godtar at alle handlinger som utføres i tjenesten ved bruk av mobiltelefonnummeret som er bekreftet av ham, inkludert ikke-kontant betaling med det tilknyttede bankkortet, anses å være som begått av brukeren.

3.11. Hvis brukeren er uenig i faktum og (eller) mengden ikke-kontant betaling og andre problemer knyttet til bruken av det tilknyttede kortet i tjenesten, har brukeren rett til å kontakte Yango på telefonnumrene som er angitt av tjenesten og (eller) via støttegrensesnittet (tilbakemelding) innen 14 dager fra datoen for ikke-kontant betaling eller andre handlinger eller hendelser som forårsaket forespørselen.

Hvis Yango bestemmer seg for å returnere beløpet for ikke-kontant betaling helt eller delvis, basert på resultatene av verifisering av en slik forespørsel, blir den spesifiserte returnering gjort til bankkontoen av bankkortet som ikke-kontant betaling ble gjort for. Fremgangsmåten for tilbakebetaling av midler utføres med deltagelse av en autorisert operatør for å akseptere betalinger eller en operatør av elektroniske penger og er underlagt reglene i internasjonale betalingssystemer, banker (inkludert den utstedende banken til det tilknyttede kortet) og andre deltakere i oppgjøret. I tilfeller der Yango ikke er part i oppgjør med det tilknyttede kortet, Yango kan overføre brukerens forespørsler opptre som en person som overfører brukernes forespørsler om ovennevnte spørsmål til drosjetjenester, utsendere eller en annen person som er mottaker av betaling for ovennevnte operasjoner med det tilknyttede kortet.

3.12. Yango forbeholder seg retten til når som helst å kreve fra brukeren bekreftelse av dataene som er spesifisert av ham i tjenesten, inkludert dataene fra det tilknyttede kortet, og i denne forbindelse å be om støttedokumenter (spesielt identifikasjonsdokumenter), manglende oppgave som, etter eget skjønn, Yango kan sidestilles med å gi falsk informasjon og medføre konsekvensene angitt i punkt 2.5 i disse vilkårene.

3.13. Bestemmelsene spesifisert i dette avsnittet om vilkår og framgangsmåte for betaling for transport av passasjerer og bagasje eller andre tjenester, inkludert leveringstjenester, gjelder ikke dersom betaling for slik transport eller andre tjenester blir gjort for brukeren av en tredjepart på vilkårene i en egen avtale inngått av Yango med en slik tredjepart.

3.14. Gjeldende lov

Disse vilkårene og eventuelle ikke-kontraktsmessige forpliktelser som oppstår fra eller som følge av vilkårene skal styres av og tolkes i samsvar med lovgivningen i Nederland.

 

4. Kundeservice og klager

Hvis du har krav på tjenesten, kan du kontakte oss på support@yango.com. Hvis vi ikke finner en tilfredsstillende løsning, kan du, underlagt vilkårene, bruke den online tvisteløsningsfasiliteten til EU-kommisjonen http://ec.europa.eu/odri forhold til kravet ditt.

 

5. Vilkår og begrensninger for markedsføringsfordeler og kampanjer

Vilkårene og begrensningene som presenteres i forbindelse med annonser og kampanjer fra Yango, brukes alltid på slike annonser og kampanjer. I tillegg til hver annonse eller kampanje blir vilkårene og begrensningene knyttet til den presentert på adressen https://yango.com/legal/no.

 

6. Yango detaljer

Ridetech International B.V., (registreringsnummer 64591069)

Privat aksjeselskap

Boulevard Schiphol 291, 1118 BH Schiphol, Nederland

Tlf.: +31 (0) 202402740

Faks: +31 (0) 202402741

E-post: support@yango.com

_____________________________

Publiseringsdato: 06.07.2023

Previous version of the document: https://yango.com/legal/yango_termsofuse/22082022

Previous version of the document: https://yango.com/legal/yango_termsofuse/20072022

Previous version of the document: https://yango.com/legal/yango_termsofuse/09072021

1. General Provisions

 

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as the Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in Ghana.

1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms, the User may not use the Service. Rules of Referral Program for users are posted at https://yango.com/legal/gh.

1.4. The Company may, at any time without notice to the User, amend provisions hereof, and may, at any time without notice to the User, amend provisions of the Regulatory Documents. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The User bears a risk of failure to review a new version of the Terms and Regulatory Documents. Any continued use of the Service after the Terms or Regulatory Documents have been changed will qualify as the acceptance of the new version.

1.5. The User shall stop using the Service, if he or she disagrees with any amendments to these Terms The Company made as prescribed by cl. 1.4 hereof.

1.6. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services, look through offers of organizations providing services in the said field, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT THE COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.7. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.8. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services and help desk services.

1.9. All conversations the User holds with the support team and drivers of partners (transportation providers) of the Service can be recorded to control quality and improve services. Audio recording in the car is used only in exceptional cases of threats, conflicts or danger is a driver using the conflict (or SOS) button subject to both user and driver receiving a voice notification on the beginning of the recording.

1.10. By using the Service, the User consents to receive promotional messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

 

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use.

2.2. Information on passenger and baggage transportation services (hereinafter referred to as the Information) is provided by partners of the Service. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Rightholder's partner, and other information), the User may contact the partners of the Service or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service, including information on the cost and current availability of the partners’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the partners in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the partners and for any consequences of the acquisition of the partners’ services by the User.

2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason. Through the functionality of the Service, the User may also access the aggregated information about the ratings made by the Driver, which is calculated based on the average of the last 40 rides’ ratings. Additional information about the functionality is available via the link - https://yango.com/en_gh/lp/index

2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as The Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number.

2.7. Passenger and baggage transportation services as per Economy, Comfort, Business, and other tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User ordered (whichever comes later) until the User cancelled the trip. The User shall cancel a trip by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.9. The "Carpool" tariff may be available to the User, under which the Service has the right to accept a Request for a trip from another User during the trip and carry out transportation of two Users within their Requests simultaneously in one vehicle. When the User places a Request using the "Carpool" option, the User confirms his agreement with the terms and restrictions within the specified option, including:

  • during the trip, the Service has the right to accept the Request of another User, in connection with which it is possible to a) change the route of the trip in order to fulfill the second Request, b) increase the previously calculated travel time;
  • within the framework of a single Request using the "Carpool" option, only one passenger can make a trip This means that when two Requests are executed simultaneously within the "Carpool" option, no more than two passengers can be in the vehicle;
  • the route of the trip when making Requests is determined in accordance with the algorithms of the Service or at the discretion of the Service;

Service partners may impose additional restrictions, including on the dimensions of passengers' luggage.

The partners of the Service have the right to refuse the User a trip if the User does not comply with the established requirements.

2.10. The "Shuttle" tariff may be available to the User, under which the User can choose to place a request for a trip on a minibus with at least 8 passenger seats capacity, following one of the routes available in the application at the date of Request (the “Shuttle”).

The application shows the nearest Shuttle following the route closest to point of destination, and the closest to the User's location boarding point for the selected Shuttle.

When the User places a Request in the "Shuttle" tariff, the User confirms his agreement with the terms and restrictions within the specified option, including:

  • The User can place a Request for a maximum of three (3) seats in the Shuttle, subject to availability of the free seats at the time of Request;
  • Routes available in the Service may vary. The route of the Shuttle cannot be changed at the request of the User. Boarding and exiting the Shuttle within the route is carried out only at the stops specified within the corresponding route. The driver of the Shuttle can not make stops by request between the boarding points;
  • After placing the Request, a code will appear on the application screen that the User will need to show to the Driver to confirm that he placed the Request for a trip;
  • The User can track the Shuttle's arrival to the boarding point in the application;
  • Payments for the trips are made in cash to the Driver;
  • If the User missed the Shuttle arrival the boarding point, the Request for the trip shall be cancelled;
  • The Shuttle tariff availability for the Users may be limited throughout the day according to the information in the application.

Service partners may impose additional restrictions, including on the dimensions of passengers' luggage.

The partners of the Service have the right to refuse the User a trip if the User does not comply with the established requirements.

2.11. The User authorizes the Company to process personal information (including personal details) of the User, to transfer personal information of the User to the Company’s partners, and to process personal information for the Company’s partners to provide services to the User in the Service. When the User turns to the Service, their personal information is transmitted to to be processed under the terms and for the purposes determined in the Privacy Policy of available at: (https://yango.com/legal/yango_privacy_notice).

 

3. Function of Cashless Payment for Passenger and Baggage Transportation Services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without The Company being involved and shall not be governed by these Terms.

3.1.2. The User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof) and/or by using Yango Pay’s functionality in accordance with Yango Pay’s terms of use available here: https://yango.com/legal/yangopay_ghana/?index.html=; in this case, The Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without the Company acting as a payment recipient or with the Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip or when the trip is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip, the amount limited to Euro 0, 01 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip in the Service interface, when the trip is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip) will be charged from the Linked Card, if the User, within 30 minutes after the trip is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip is over the User assigns a low rating to the trip (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact the Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, The Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If the Company is not a party to settlements made via the Linked Card, The Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. The Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if The Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation services specified in this Section shall not apply, when a third party pays for such transportation services instead of the User under a separate contract the Company signed with such third party.

 

4. Terms and restrictions of marketing benefits and campaigns

The terms and restrictions presented in connection with advertisements and campaigns of Yango are always applied to such advertisements and campaigns. Additionally, to each advertisement or campaign are applied the terms and restrictions concerning it, presented in address https://yango.com/legal/gh.

 

5. Governing law and dispute resolution

5.1. These Terms of Use of Yango arising out of or in connection with these Terms shall be governed by and construed in accordance with law of the UAE, without regard to its conflict of law provisions.

5.2. Any disputes arising out or in connection with these Terms of Use of Yango shall be decided by the competent court in the UAE, unless mandatory conflict of laws provisions provide otherwise.

 

6. Details of the Company

RideTechnology Global FZ-LLC (License number: 101640)

Free Zone Limited Liability Company (FZ-LLC)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail: support@yango.com

Publication date: 30.08.2023

Previous version of the document: https://yango.com/legal/yango_termsofuse/17072023

Previous version of the document: https://yango.com/legal/yango_termsofuse/21122022

Previous version of the document: https://yango.com/legal/yango_termsofuse/22082022

Previous version of the document: https://yango.com/legal/yango_termsofuse/20072022

Previous version of the document: https://yango.com/legal/yango_termsofuse/13012021

Previous version of the document: https://yango.com/legal/yango_termsofuse/16082019

 

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in Cameroon.

1.2. The Company may, after prior notice and consent from the User, amend provisions hereof, under the same conditions, amend provisions of the Regulatory Documents. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The Company can provide the User with a translation of this Terms from English into other languages. However, in the event of a conflict between the Terms in English and its translation, only the English version of the Terms shall be legally binding.

1.3. The User can withdraw from these Terms at any time by deleting the Program from the memory of the User’s mobile device.

1.4. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Services) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.5. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.6. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.7. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services.

1.8. By using the Service, the User consents to receive promotional messages including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

 

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use, free of charge, for an indefinite time period.

2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the transportation providers in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.

2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason.

2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as the Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.10. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation providers), and to process personal information for Company’s partners to provide services to the User in the Service. When the User turns to the Service, his/her personal information is transmitted to be processed under the terms and for the purposes determined in the Privacy Policy available at: (https://yango.com/legal/yango_privacy_notice).

2.11. If the User orders delivery services from the Company’s partners, he or she undertakes not to hand over for the delivery the following items:

  • hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
  • narcotic drugs, psychotropic substances, precursors and their analogs;
  • nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
  • poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
  • the national currency and foreign currency;
  • printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
  • perishable food without special package;
  • items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles to be transported, including foodstuff;
  • liquids in open containers;
  • space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
  • fragile items without special packaging;
  • any other items, which distribution is prohibited or limited in the territory of country of delivery service provision.

The Company’s partners may set other limits on items to be delivered.

The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provide delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.

 

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).

3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with the Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to RUB 5 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact the Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, the Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If the Company is not a party to settlements made via the Linked Card, the Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. The Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if the Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract the Company signed with such third party.

 

4. Governing law and dispute resolution

4.1. These Terms of Use of Yango arising out of or in connection with these Terms shall be governed by and construed in accordance with law of the UAE, without regard to its conflict of law provisions.

4.2. Any disputes arising out or in connection with these Terms of Use of Yango shall be decided by the competent court in the UAE, unless mandatory conflict of laws provisions provide otherwise.

 

5. Details of Ridetech International B.V.

RideTechnology Global FZ-LLC (License number: 101640)

Free Zone Limited Liability Company (FZ-LLC)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail: support@yango.com

_______________

Date: 06.10.2023

Previous version of the document: https://yango.com/legal/yango_termsofuse/18092023

Previous version of the document: https://yango.com/legal/yango_termsofuse/25102022

Previous version of the document: https://yango.com/legal/yango_termsofuse/20072022

Previous version of the document: https://yango.com/legal/yango_termsofuse/14072022

Previous version of the document: https://yango.com/legal/yango_termsofuse/01112021

Terms of Use of Yango

 

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING YANGO.

 

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as Yango) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service or Yango) in Cote d’Ivoire and the Democratic Republic of Congo.

1.2. The use of the Service by the User is governed by these Terms.

1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms and provisions of Regulatory Documents, in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms and/or Regulatory Documents, the User may not use the Service.

1.4. Company may, at any time without notice to the User, amend provisions hereof, and may, at any time without notice to the User, amend provisions of the Regulatory Documents. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The User bears a risk of failure to review a new version of the Terms and Regulatory Documents. Any continued use of the Service after the Terms or Regulatory Documents have been changed will qualify as the acceptance of the new version.

1.5. The User shall stop using the Service, if he or she disagrees with any amendments to these Terms Company made as prescribed by cl. 1.4 hereof.

1.6. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (“Request”), look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

1.7. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to Company.

1.8. For the avoidance of doubt, Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.9. All conversations the User holds with the support team and drivers of partners (transportation providers) of the Service can be recorded to control quality and improve services.

Audio recording in the car is used only in exceptional cases of threats, conflicts or danger when drivers of partners activate the Conflict button, provided that both the User and drivers of partners are notified in advance of the start of recording to resolve disputes and for security purposes.

1.10. By using the Service, the User consents to receive promotional messages, inclusing email and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

 

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use free of charge.

2.2. Information on passenger and baggage transportation services or other services, including delivery services (hereinafter referred to as the Information) is provided by partners of the Service. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Rightholder's partner, and other information), the User may contact the partners of the Service or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service, including information on the cost and current availability of the partners’ benefits. The User shall independently (without the participation of Company) discuss the acquisition of services with the partners in accordance with the partners’ rules on the provision of services. Company shall not be held liable for financial and any other transactions effected by the User and the partners and for any consequences of the acquisition of the partners’ (transportation providers’) services by the User.

2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason. Through the functionality of the Service, the User may also access the aggregated information about the ratings made by the Driver, which is calculated based on the average of the last 40 rides’ ratings. Additional information about the functionality is available via the link - https://yango.com/fr_ci/lp/index

2.5. Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per Economy, Comfort, Business, and other tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed in the Request. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.10. The User authorizes Company to process personal information (including personal details) of the User of Company, to transfer personal information of the User to Company’s partners, and to process personal information for Company’s partners to provide services to the User in the Service. When the User turns to the Service, their personal information is transmitted to to be processed under the terms and for the purposes determined in the Privacy Policy of available at: (https://yango.com/legal/yango_privacy_notice).

2.11. If the User orders delivery services from Ridetech International’s partners, he or she undertakes not to hand over for the delivery the following items:

hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;

narcotic drugs, psychotropic substances, precursors and their analogs;

nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;

poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;

the national currency and foreign currency;

printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;

perishable foodwithout special package;

items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;

animals and plants, biological materials;

items requiring specially equipped vehicles to be transported, including foodstuff;

liquids in open containers;

space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;

fragile items without special packaging;

any other items, which distribution is prohibited or limited in the territory of countryof delivery service provision.

The Company’s partners may set other limits on items to be delivered.

The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provide delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.

2.12. The "Carpool" tariff may be available to the User, under which the Service has the right to accept a Request for a trip from another User during the trip and carry out transportation of two Users within their Requests simultaneously in one vehicle. When the User places a Request using the "Carpool" tariff, the User confirms his agreement with the terms and restrictions within the specified option, including:

  • during the trip, the Service has the right to accept the Request of another User, in connection with which it is possible to a) change the route of the trip in order to fulfill the second Request, b) increase the previously calculated travel time;
  • within the framework of a single Request using the "Carpool" tariff, only one passenger can make a trip. This means that when two Requests are executed simultaneously within the "Carpool" tariff, no more than two passengers can be in the vehicle;
  • the route of the trip when making Requests is determined in accordance with the algorithms of the Service or at the discretion of the Service.

Service partners may impose additional restrictions, including on the dimensions of passengers' luggage.

The partners of the Service have the right to refuse the User a trip if the User does not comply with the established requirements.

 

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services, including delivery services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services.

3.1.2. If available at the Service in User’s region. the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof) and/or (for Cote d’Ivoire only) by using Yango Pay’s feature in accordance with Yango Pay’s terms of use available here: https://yango.com/legal/yangopay_civ/?index.html=; in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

Bank card number

Valid through

Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to Euro 1,1 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If Company is not a party to settlements made via the Linked Card, Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract signed with such third party

 

4. Governing law and dispute resolution

4.1. The Terms of Use and any non-contractual obligations arising out of or in connection with the Terms of Use shall be governed by and construed in accordance with the laws of England and Wales without regard to the conflict of law provisions.

4.2. Any dispute, difference, controversy or claim arising out of or in connection with this Terms of Use, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat of arbitration shall be Dubai, United Arab Emirates. The language to be used in the arbitration shall be English.

 

5. Details of RideTechnology Global FZ-LLC

RideTechnology Global FZ-LLC (License number: 101640)

Free Zone Limited Liability Company (FZ-LLC)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail: support@yango.com

_____________________________

Date of publication: 06.02.2024

Previous version of the document: https://yango.com/legal/yango_termsofuse/18092023

Previous version of the document: https://yango.com/legal/yango_termsofuse/11092023

Previous version of the document: https://yango.com/legal/yango_termsofuse/17072023

Previous version of the document: https://yango.com/legal/yango_termsofuse/30062023

Previous version of the document: https://yango.com/legal/yango_termsofuse/12012023

Previous version of the document: https://yango.com/legal/yango_termsofuse/22082022

Previous version of the document: https://yango.com/legal/yango_termsofuse/20072022

Previous version of the document: https://yango.com/legal/yango_termsofuse/07072022

Previous version of the document: https://yango.com/legal/yango_termsofuse/16022021

Conditions d'usage du service Yango

 

1. Dispositions générales

1.1. Les présentes Conditions (ci-après — Conditions) représentent une offre de la société RideTechnology Global FZ-LLC (ci-après — la Société) à l'utilisateur du réseau Internet (ci-après — Utilisateur) concernant l'utilisation du service Yango (ci-après — « Service ») en Côte d’Ivoire et en République démocratique Congo (R.D.C.).

1.2. L’utilisation du Service par l'Utilisateur est régi par les présentes Conditions.

1.3. Il est considéré qu'en procédant à l'usage du Service / de ces fonctionnalités séparées, l'Utilisateur accepte les présentes Conditions, ainsi que les conditions des Documents réglementaires dans leur intégrité, sans aucune restriction ni réserve. Dans le cas où l'Utilisateur n'accepte pas l’une quelconque des dispositions des Conditions et/ou des Documents réglementaires, l'Utilisateur ne peut pas utiliser le Service.

1.4. La Société a le droit de modifier les dispositions des présentes Conditions à tout moment et sans notification à l'Utilisateur et la a le droit de modifier les dispositions des Documents réglementaires à tout moment et sans notification à l'Utilisateur. La version en vigueur des présents Conditions est publiée à : https://yango.com/legal/yango_termsofuse. Le risque de non prise de connaissance de la nouvelle version des Conditions et des Documents réglementaires est subi par l'Utilisateur. L'usage du Service après la modification des Conditions ou des Documents réglementaires est considéré comme l'accord de l'Utilisateur avec leurs nouvelles versions.

1.5. Dans le cas où La Société a apporté des modifications quelconques aux présentes Conditions, conformément au paragraphe 1.4. des présentes Conditions, que l'Utilisateur n'accepte pas, il est tenu d'arrêter l'usage du Service.

1.6. Le Service donne à l'Utilisateur la possibilité de publier, à titre gratuit, l'information relative à la demande potentielle de l'Utilisateur de service de transport des passagers et des bagages (« Demande »), ainsi que la possibilité de prendre connaissance des informations relatives aux offres des organisations qui fournissent des services dans les domaines susmentionnés et de rechercher de telles offres selon les critères fixés par l'Utilisateur. Toutes les fonctionnalités du Service existant actuellement, ainsi que tout leur développement ou l'adjonction de toutes nouvelles fonctionnalités constituent l'objet des présentes Conditions.

1.7. En fonction de la région de l'Utilisateur, l'accès à toutes ou à certaines fonctionnalités du Service peut être bloqué ou limité. L'accès de l'Utilisateur aux fonctionnalités depuis une certaine région est considéré comme bloqué (limité) pour, si l'Utilisateur ne peut pas s'en servir directement. L'application de tous moyens techniques ou logiciels pour contourner ces limitations est interdite. Les dispositions des présentes Conditions qui régissent les fonctionnalités du Service l'accès auxquelles est bloqué (limité) pour l'Utilisateur ne sont pas applicables jusqu'à ce que l'Utilisateur ne puisse s'en servir directement. Les informations concernant l'accessibilité des fonctionnalités du Services dans une région correspondante sont fournies à l'Utilisateur à la demande de celui-ci adressée à La Société.

1.8. Pour éviter tout doute, la Société ne fournit pas de services de transport des passagers et des bagages, ainsi que des services de dispatching et d'information.

VOUS RECONNAISSEZ QUE LA SOCIETE NE FOURNIT PAS DE SERVICES DE TRANSPORT OU NE FONCTIONNE PAS EN TANT QUE TRANSPORTEUR ET QUE TOUS CES SERVICES DE TRANSPORT SONT FOURNIS PAR DES TIERS — FOURNISSEURS DE SERVICES DE TRANSPORT, QUI NE SONT PAS EMPLOYÉS PAR LA SOCIETE OU L’UNE DE SES AFFILIES. LES RELATIONS ENTRE VOUS ET LES FOURNISSEURS DE SERVICES DE TRANSPORT EN CE QUI CONCERNE L’ACQUISITION DE SERVICES SONT RÉGIES PAR DES ACCORDS PERTINENTS ENTRE VOUS ET LE FOURNISSEUR DE SERVICES DE TRANSPORT, LA SOCIETE N’EST PAS PARTIE À CES ACCORDS.

1.9. Toutes les conversations de l’Utilisateur avec les spécialistes du service clientèle ainsi qu’avec les chauffeurs des partenaires (les prestataires de services de transport) du Service peuvent être enregistrées à des fins de contrôle de la qualité et de perfectionnement des services.

L'enregistrement audio dans les véhicules n'est utilisé que dans des cas exceptionnels de menaces, de conflits ou de danger lorsque les conducteurs des partenaires activent le Bouton de conflit, sous condition que l'Utilisateur et les conducteurs des partenaires soient préalablement informés du début de l'enregistrement afin de résoudre des situations controversées et pour des raisons de sécurité.

1.10. Par l'usage du Service, l'Utilisateur donne son accord pour la réception des messages publicitaires, y compris les e-mails et messages. L'Utilisateur a le droit de renoncer à la réception des messages publicitaires, en appliquant les fonctionnalités correspondantes du Service ou en suivant les indications du message publicitaire reçu.

 

2. Usage du Service. Certaines fonctionnalités du Service

2.1. Le Service est mis à disposition de l'Utilisateur pour l'usage personnel non commercial.

2.2. Les informations relatives aux services de transport des passagers et des bagages (ci-après — Informations) sont fournies par les tiers (les partenaires)— les fournisseurs de services de transport. La liste des partenaires est accessible depuis l'adresse https://yango.com/partners . Pour les informations détaillées relatives aux services fournis (y compris les informations relatives à la possibilité de connexion par wi-fi dans la voiture, à la réalisation par le partenaire du détenteur de droits de la vidéoprotection dans la voiture et autres informations) l'Utilisateur peut soit s'adresser aux partenaires du Service — les fournisseurs de services de transport, soit fournir ses cordonnées via une fonctionnalité du Service pour que les partenaires du Service puissent eux-mêmes contacter l'Utilisateur et lui fournir les informations relatives aux services offerts.

2.3. La Société n'engage pas la responsabilité pour le contenu et/ou pour l'actualité des informations fournies par les partenaires du Service, y compris pour les informations relatives aux prix des services des partenaires, ainsi que à leur disponibilité à un moment donné. L'interaction de l'Utilisateur avec les partenaires concernant l'acquisition des services est effectuée par l'Utilisateur lui-même (sans participation de La Société ), conformément aux règles de la prestation des services définies par les partenaires. La Société n'engage pas la responsabilité pour les opérations financières et pour toutes autres opérations effectué par l'Utilisateur et par les partenaires, ainsi que pour toutes les conséquences de l'acquisition des services des partenaires par l'Utilisateur.

2.4. L'Utilisateur peut avoir l'accès aux fonctionnalités de l'évaluation des services des Partenaires, ainsi que de la publication des commentaires/avis relatifs au Services et /ou aux services des partenaires. Les notes et les avis des utilisateurs sont publiés sur le site du Service et peuvent également être accessibles depuis les sites des tiers. La Société se réserve le droit de refuser la publication de tous notes/avis, ainsi que d'effacer/bloquer à tout moment la note/l'avis publiés par l'Utilisateur, à sa convenance et sans aucune explication.

2.5. La Société se réserve le droit de limiter, à sa convenance, l'accès de l'Utilisateur au Service (ou à de certaines fonctionnalités du Service, si cela est possible du point de vue technique) depuis son compte personnel ou de bloquer le compte personnel de l'Utilisateur pour les violations répétées des présentes Conditions ou appliquer d'autres mesures à l'Utilisateur dans le but du respect de la législation et des droits et intérêts légitimes des tiers.

2.6. Au cours des périodes où la demande de services de taxi est élevé (y compris les jours fériés, les jours des manifestations publiques et dans les autres cas), les tarifs des partenaires du Service peuvent être augmentés. La Société informe de l'augmentation des tarifs par la publication de la notification correspondante sur le site du Service https://yango.com ou par tout autre moyen à la convenance de La Société , y compris par l'envoi d'un message informationnel au numéro mobile ou dans l'application mobile de l'Utilisateur.

2.7. Les services de transport des passagers et des bagages selon les tarifs Économe, Confort, Affaires et selon les autres tarifs proposés par le Service sont fournis par les voitures de classes différentes. La répartition des voitures entre les classes est réalisée automatiquement en fonction des renseignements relatifs aux caractéristiques de la voiture fournis par les partenaires du Service.

2.8. Si le Service permet de commander des trajets à l'avance (ci-après, « trajets précommandés ») pour certains tarifs du Service, la commande sera disponible pour que le partenaire du Service la confirme près de l'heure spécifiée par l'Utilisateur dans la commande (pas moins de 30 minutes avant le début du trajet précommandé). Le coût du trajet précommandé sera calculé et indiqué dans le Service lors de la commande du trajet. Le prix peut changer dans les circonstances indiquées sur le site Web du Service https://yango.com.

2.9. Le fournisseur de services de transport fournisseur de services de transport facture la renonciation de l'Utilisateur à un trajet lorsque cette renonciation a eu lieu après l'arrivée de la voiture à l'endroit indiqué par l'Utilisateur. Ce montant est calculé de la même façon que le coût du trajet/service selon le tarif horaire du moment de l'arrivée de la voiture à l'endroit de départ ou du moment de l'arrivée indiqué dans les informations présentées à l'Utilisateur par le fournisseur de services de transport fournisseur de services de transport dans le cadre du service de transport commandé par l'Utilisateur/les Utilisateurs (selon la dernière éventualité) et au moment de la renonciation de l'Utilisateur au trajet/service. L'Utilisateur renonce au trajet/service, en envoyant une notification correspondante au fournisseur de services de transport fournisseur de services de transport via le Service. Il est considéré que l'Utilisateur qui n'a pas embarqué dans la voiture fournie par le fournisseur de services de transport fournisseur de services de transport au cours de dix (10) minutes, compte tenu du temps de l'attente non remboursable indiqué pour le tarif correspondant, a renoncé au trajet/service, sauf autres règles du fournisseur de services de transport fournisseur de services de transport correspondants ou sauf autres accords entre l'Utilisateur et le représentant (le conducteur) du fournisseur de services de transport fournisseur de services de transport. Le montant facturé dans le cas de la renonciation de l'Utilisateur au trajet de l'aéroport est calculé de la même façon qu'il est indiqué ci-dessus, avec la facturation du supplément pour le trajet hors de la ville, conformément au tarif.

2.10. L'Utilisateur donne son accord à La Société pour le traitement des informations personnelles (y compris des données personnels) de l'Utilisateur par La Société , pour le transfert des informations personnelles de l'Utilisateur par La Société aux partenaires de La Société , ainsi que pour le traitement des informations personnelles par les partenaires de La Société dans le but de la prestation des services à l'Utilisateur dans le cadre du Service. Lors de l'usage du Service par l'Utilisateur, les informations personnelles de l'Utilisateur sont transmises à la pour le traitement dans les conditions et dans les buts définis dans la Politique de confidentialité de la qui est accessible depuis l'adresse suivante : (https://yango.com/legal/yango_privacy_notice).

2.11. Si l’Utilisateur commande des services de livraison aux partenaires de La Société , il s’engage à ne pas remettre les objets suivants pour la livraison:

armes portatives de combat, à usage non militaire et celles de service, munitions, pièces détachées et composants, arcs et arbalètes de sport, armes conçues pour les signaux lumineux, fumigènes et sonores, armes électriques, dispositifs à électrochocs et à étincelles, armes tranchantes froides, matraques, poings américains, shurikens, verges, boomerangs et autres objets ajustés pour frapper, écraser, lancer, percer et couper à l’exception des équipements sportifs, des dispositifs techniques spéciaux à double usage et des composants;

stupéfiants, substances psychotropes, précurseurs et leurs analogues;

matières nucléaires, substances radioactives, remèdes actifs, substances agressives, explosives et inflammables, dispositifs d’allumage, substances pyrotechniques et articles connexes, et autres substances dangereuses;

poisons, animaux vénéneux, substances toxiques, plantes vénéneuses et semences de plantes vénéneuses;

fonds en devises nationales ou étrangères;

publications imprimées, matériels graphiques, films, photos, matériels audio et vidéo qui contiennent la propagande ou la promotion des changements violents du régime constitutionnel, de la destruction de la sécurité nationale, de la guerre, de la supériorité sociale, raciale, nationale, religieuse, de classe ou de clan, de la cruauté, de la violence ou de la pornographie;

denrées périssables sans emballage spécial;

objets et substances qui peuvent par leur nature ou en raison de l’emballage constituer un danger pour le public, contaminer ou endommager (détruire) d’autres charges, des gens entourant ou des objets;

animaux et végétaux, matériels biologiques;

objets qui doivent être transportés par des véhicules spécialement équipés, y compris les denrées alimentaires;

liquides dans des conteneurs ouverts;

convois exceptionnels dont la longueur, la largeur (deux diamètres ou axes à la base du rouleau) et l’hauteur totales (sous réserve d’exemptions spéciales) dépassent 150 cm; objets longs de plus de 150 cm; le poids des objets transférés ne doit pas dépasser 20 kg;

objets fragiles sans emballage spécial;

tout autre objet dont la distribution est interdite ou restreinte sur le territoire du pays de la prestation des services de livraison.

Les partenaires de la Société peuvent fixer d’autres restrictions sur les objets à livrer.

Les partenaires de la Société ne fournissent aucun service postal et n’acceptent aucun envoi postal (correspondance par lettre adressée, colis postaux, conteneurs, publications imprimées dans des emballages appropriés) pour la livraison.

En tant que représentant d’un partenaire de La Société , le Chauffeur peut préparer un bordereau d’expédition avec l’Utilisateur ou ils peuvent signer un accord pour n’établir aucun bordereau d’expédition.

L’Utilisateur est informé et reconnaît que, s’il ne satisfait pas aux exigences ci-dessus concernant les objets à livrer, l’Utilisateur est le seul responsable de tous les effets négatifs qui peuvent survenir pendant que le partenaire de La Société fournit des services de livraison. Dans le même temps, tout partenaire de La Société peut refuser de rendre les services de livraison à l’Utilisateur si le partenaire de La Société /les représentants du partenaire de La Société découvrent tout objet non livrable.

2.12. Le tarif « Partager » peut être disponible pour l'Utilisateur, selon laquelle le Service a le droit d'accepter une Commande du trajet d'un autre Utilisateur pendant le trajet et d'effectuer le transport de deux Utilisateurs dans le cadre de leurs Commandes simultanément dans un même véhicule. Lorsque l'Utilisateur place une Commande en utilisant le tarif « Partager », l'Utilisateur confirme son accord avec les termes et restrictions de l'option spécifiée, y compris :

  • le Service a le droit d'accepter la Commande d'un autre Utilisateur pendant le trajet, suite à laquelle il est possible de a) changer l'itinéraire du trajet afin d’effectuer la deuxième Commande, b) augmenter le temps du trajet précédemment calculé ;
  • dans le cadre d'une commande unique utilisant l'option « Partager », un seul passager peut faire un trajet. Cela signifie que lorsque deux Commandes sont exécutées simultanément dans le tarif « Partager », non plus de deux passagers peuvent se trouver dans le véhicule ;
  • l'itinéraire du trajet lors de la présentation des Commandes est déterminé conformément aux algorithmes de la Service ou à la discrétion du Service.

Les partenaires du service peuvent imposer des restrictions supplémentaires, notamment sur les dimensions des bagages des passagers.

Les partenaires du Service ont le droit de refuser un voyage à l'Utilisateur si l'Utilisateur ne respecte pas les exigences établies.

 

3. Fonctionnalité de paiement du service de transport des passagers des bagages sans espèces

3.1. Le paiement du service de transport des passagers et des bagages fourni à l'Utilisateur conformément à l'information publiée par lui à l'aide du Service relative à la demande du service correspondant peut être effectué par l'Utilisateur de manière suivante :

3.1.1. Directement au fournisseur de services de transport fournisseur de services de transport (y compris en espèces ou par tous autres moyens définis par ledit fournisseur de services de transportfournisseur de services de transport (lorsqu'ils sont prévus), ci-après dans le texte des présentes Conditions et dans l'interface du Service — les Espèces). Le paiement par le moyen de paiement susmentionné est effectué sans participation de la Société et n'est pas régi par les présentes Conditions. Ledit mode de paiement peut être restreint pour les services de livraison (si cette fonction est disponible dans le pays de l’Utilisateur).

3.1.2. Si la fonctionnalité de paiement sans espèces via les Services est disponible dans le pays de l’Utilisateur, l’Utilisateur peut avoir accès à la fonctionnalité de paiement sans espèces avec une Carte bancaire attachée (paragraphe 3.2. des présentes Conditions) et/ou (pour la Côte d'Ivoire uniquement) en utilisant la fonctionnalité de Yango Pay conformément aux conditions d'utilisation de Yango Pay disponibles ici: https://yango.com/legal/yangopay_civ/?index.html= ; dans ce cas la Société agit de la part du fournisseur de services de transport fournisseur de services de transport correspondant ou sur une autre base (y compris directement) et fait intervenir le processeur de paiement agréé, le processeur de paiement électronique ou tout autre entité participant au règlement et est le bénéficiaire du paiement en qualité de l'agent du fournisseur de services de transport fournisseur de services de transport ou en toute autre qualité (y compris directement) (ci-après — le paiement sans espèces). La Société ne garantit pas l’absence d'erreurs et de défaut de fonctionnement du Service en ce qui concerne la possibilité du paiement sans espèces.

En fonction de la région de l'Utilisateur, le paiement sans espèces peut être effectué sans participation de La Société en qualité du bénéficiaire du paiement, ou avec intervention de La Société en qualité de l'entité tierce participant au règlement ou en qualité du participant de l'interaction informationnelle.

Le choix du moyen de paiement est effectué par l'Utilisateur dans l’interface du Service. Toutefois, dans le cas où il est impossible d'effectuer le paiement sans espèces pour toute raison que ce soit (y compris, mais sans s'y limiter, dans le cas d'inaccessibilité technique temporaire de cette fonctionnalité, d'impossibilité temporaire ou permanente d'effectuer le paiement sans espèces avec une Carte bancaire attachée, provision insuffisante sur la Carte bancaire attachée), l'Utilisateur s'engage à effectuer le paiement en Espèces.

Dans le cas du paiement sans espèces, il est possible d'effectuer une seule transaction pour le montant total correspondant au coût du service de transport des passagers et des bagages, ainsi que plusieurs transactions correspondant aux certaines parties du prix du service. Dans ce cas, le paiement peut être effectué par tout moyen susmentionné au cours du trajet/services ou après son achèvement.

Lors du paiement sans espèces, l'Utilisateur a la possibilité d'effectuer, à sa convenance, outre le paiement du service de transport des passagers et des bagages ou autre service, un paiement sans espèces complémentaire au bénéfice du service de taxi dont le montant est égal à un certain taux du coût du service de transport des passagers et des bagages payé (ci-après dans le texte des présentes Conditions et dans l'interface du Service — « Pourboire »).

3.2. La Carte bancaire attachée est identifiée dans l'interface du Service par l'Utilisateur qui fournit des données suivantes :

Numéro de la carte bancaire

Date de validité

Code de vérification

Si les données relatives à la carte bancaire sont exactes et valables, et si l'usage de cette carte dans le cadre du Service est possible du point de vue technique, la carte bancaire susmentionnée acquiert le statut de la Carte bancaire attaché et peut être utilisée pour le paiement sans espèces (paragraphe 3.1.2. des présentes Conditions). Toutes les Cartes attachées s'affichent dans l'interface du Service ; par souci de commodité de l'Utilisateur, 4 derniers chiffres du numéro de la Carte attachée sont affichés.

3.3. Lors de l'addition d'une Carte attachée, ainsi que dans le cas où la fonctionnalité de paiement sans espèces est choisi par l'Utilisateur pour un trajet/service, le prélèvement d'un montant limité à Euro 1,1 (ou d'un autre montant en devise de la région de l'Utilisateur) est effectué dans le but de vérifier l'exactitude et la validité des données de la Carte attachée ; dans le cas de la transaction réussie, le montant indiqué est remboursé à l'Utilisateur. La tentative échouée du prélèvement du montant indiqué signifie l'impossibilité d'adjonction de cette Carte attachée et/ou l'inaccessibilité de la fonctionnalité de paiement sans espèces.

3.4. Lors de l'adjonction de la Carte attachée, ainsi qu'à tout moment après son adjonction, l'Utilisateur a la possibilité de fixer et/ou de modifier le montant du Pourboire par défaut dans l'interface du Service; le montant du Pourboire pour un trajet/service concret peut être modifié par l’Utilisateur dans l’interface du Service après l’achèvement de ce trajet/service.

3.5. Le Pourboire (montant par défaut ou montant spécialement indiqué par l'Utilisateur pour un trajet/serviceconcret) sera prélevé sur la Carte attachée, si, au cours de 30 minutes après l'achèvement du trajet/service, l'Utilisateur donne une note positive au trajet (4 à 5 étoiles) et appuie le bouton « Terminé » ou s'il n'attribue aucune note au trajet/service (n'indique pas le nombre d'étoiles) et appuie le bouton « Terminé ».

3.6. Dans le cas où, au cours de 30 minutes après l'achèvement du trajet/service, l'Utilisateur donne une note négative au trajet (1 à 3 étoiles) et appuie le bouton « Terminé », le Pourboire ne sera pas prélevé sur la Carte attachée.

3.7. Dans le cas où, au cours de 30 minutes après l'achèvement du trajet, l'Utilisateur appuie le bouton « Terminé », le montant du Pourboire (montant par défaut ou montant indiqué par l'Utilisateur spécialement pour un trajet/service concret) sera bloqué sur la Carte attachée pendant 24 heures au cours desquelles l'Utilisateur a la possibilité de augmenter et de réduire le montant du Pourboire pour le trajet/service correspondant. Après l’achèvement de la période indiquée, le prélèvement du Pourboire est effectué dont le montant a été fixé par l’Utilisateur (par défaut ou pour le trajet/service concret).

3.8. Le paiement sans espèces est effectué par l'Utilisateur avec la participation du processeur de paiement agréé ou du processeur de paiement électronique et est régi par les règles des systèmes de paiements internationaux, par les règles des banques (y compris de la banque émettrice de la Carte attachée) et des autres entités participant au règlement.

3.9. Lors de l'indication de ses données conformément au paragraphe 3.2. des présentes Conditions et lors de l'usage ultérieur de la Carte attachée, l'Utilisateur confirme et garantit l'exactitude et l'exhaustivité des informations fournies relatives à la carte bancaire valable émise à son nom ; le respect par lui des règles des systèmes de paiements internationaux et des exigences de la banque émettrice de la Carte attachée, y compris en ce qui concerne les modalités de la réalisation des paiements sans espèces.

3.10. L'Utilisateur comprend et accepte que toutes les actions effectuées dans le cadre du Service avec l'utilisation du numéro mobile confirmé par lui, y compris en ce qui concerne le paiement sans espèces à l'aide de la Carte bancaire attachée sont réputées d'avoir été effectuées par l'Utilisateur.

3.11. Dans le cas du désaccord de l'Utilisateur avec le fait et/ou avec le montant du paiement sans numéraire et dans le cas des questions liées à l'usage de la Carte attachée dans le cadre du Service, l'Utilisateur a le droit de s'adresser à La Société par téléphone dont les numéros sont indiqués par le Service et/ou via l'interface du service assistance clients (formulaire de contact) dans le délai de 14 jours à compter de la date de réalisation du paiement sans espèces ou de la date des autres actions ou événements faisant l'objet de la demande.

Si, suite à la vérification d'une telle demande La Société prend la décision de remboursement intégral ou partiel du montant du paiement sans espèces, ce remboursement est effectué sur le compte bancaire de la carte bancaire qui a été utilisée pour le paiement sans espèces. Le remboursement des fonds est effectué avec la participation du processeur de paiement agréé ou du processeur de paiement électronique et est régi par les règles des systèmes de paiements internationaux, par les règles des banques (y compris de la banque émettrice de la Carte attachée) et des autres entités participant au règlement. Dans les cas où La Société ne participe pas aux règlements à l'aide de la Carte attachée, La Société peut intervenir en qualité de l'entité qui transmet les messages de l'Utilisateur concernant les questions susmentionnées aux services de transport, aux postes de dispatching ou à d'autres personnes qui sont bénéficiaires du paiement au titre des opérations susmentionnées liées à la Carte attachée.

3.12. La Société se réserve le droit d'exiger à tout moment la justification par l'Utilisateur des données indiquées par lui dans le cadre du Service, y compris des données de la Carte attachée et de demander pour cela de fournir des pièces justificatives (notamment, des pièces d'identité) dont le défaut de présentation peut, à la convenance de La Société , être considéré comme la présentation des informations inexactes et peut entrainer les conséquences prévues au paragraphe 2.5. des présentes Conditions.

3.13. Les dispositions indiquées à la présente section et relatives aux conditions et aux modalités du paiement du service de transport des passagers et des bagages ne sont pas applicables dans le cas où le paiement de ce service est effectué au nom de l'Utilisateur par une tierce partie en vertu d'un contrat spécial passé entre la Société et la tierce partie susmentionnée.

 

4. La législation applicable et le règlement des litiges

4.1. Les Conditions d'utilisation et toute obligation non contractuelle découlant des Conditions d'utilisation ou en rapport avec celles-ci sont régies et interprétées conformément aux lois de l'Angleterre et du Pays de Galles, sans tenir compte des dispositions relatives aux conflits de lois.

4.2. Tout litige, différend, contentieux ou réclamation découlant de ou en rapport avec les présentes Conditions d'utilisation, y compris (mais sans s'y limiter) toute question concernant son existence, sa validité, son interprétation, son exécution, sa décharge et les recours applicables, sera soumis et définitivement résolu par arbitrage en vertu du Règlement d'arbitrage du Centre d'arbitrage international de Dubaï, lequel Règlement est réputé être incorporé par référence dans la présente clause. Le nombre d'arbitres est fixé à un. Le siège de l'arbitrage sera Dubaï, Émirats arabes unis. La langue utilisée dans l'arbitrage est l'anglais.

 

5. Coordonnées de RideTechnology Global FZ-LLC

RideTechnology Global FZ-LLC (numéro de license: 101640)

Free Zone Limited Liability Company (FZ-LLC)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail : support@yango.com

Date de publication : 06.02.2024

La version precedente du document : https://yango.com/legal/yango_termsofuse/18092023

La version precedente du document : https://yango.com/legal/yango_termsofuse/11092023

La version precedente du document : https://yango.com/legal/yango_termsofuse/17072023

La version precedente du document : https://yango.com/legal/yango_termsofuse/30062023

La version precedente du document : https://yango.com/legal/yango_termsofuse/12012023

La version precedente du document : https://yango.com/legal/yango_termsofuse/22082022

La version precedente du document : https://yango.com/legal/yango_termsofuse/20072022

La version precedente du document : https://yango.com/legal/yango_termsofuse/07072022

La version precedente du document : https://yango.com/legal/yango_termsofuse/16022021

Terms of Use of Yango

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING YANGO.

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service or Yango) in Zambia.

1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms and provisions of regulatory documents – License to Use Search Engine and Privacy Policy (hereinafter referred to as Regulatory Documents), in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms and/or Regulatory Documents, the User may not use the Service.

1.4. Yango enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Yango) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.5. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.6. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.7. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services.

1.8. By using the Service, the User consents to receive promotional messages, including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use, free of charge.

2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide them with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of Company) discuss the acquisition of services with the transportation providers in accordance with the transportation providers’ rules on the provision of transportation services. Company shall not be held liable for financial, and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.

2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason. Through the functionality of the Service, the User may also access the aggregated information about the ratings made by the Driver, which is calculated based on the average of the last 40 rides’ ratings. Additional information about the functionality is available via the link - https://yango.com/en_zm/lp/index

2.5. The Company reserves the right, at its own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per Economy, Comfort, Business, and other tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. If the Service supports the feature allowing the User to increase (by 50% max.) or decrease (by 20% max.) the price of certain Service tariffs and to make orders with such altered price the order will be available for the Service partner who will either confirm or decline the order at his own discretion. To suggest an altered price as specified above the User will have to set it in the mobile application before placing the order.

2.10. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived at the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation of the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes considering no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.11. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango) or a person in respect of which the User places information through the Service about the potential demand for services involving the transportation of passengers and baggage, motor vehicle driving services, other transport services or courier delivery services. The User authorizes the Company to transfer such personal information to the companies that are the parts of the same group of companies with the Company, and to the partners of the Service. The User authorizes the companies that are the parts of the same group of companies with the Company and the partners of the Service to process personal information for providing the services to the User or to the person specified by the User within the Service.

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without the Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).

3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (s. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be affected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to RUB 5 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If Company is not a party to settlements made via the Linked Card, Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract Company signed with such third party.

4. Governing law and dispute resolution

4.1. These Terms of Use and any non-contractual obligations arising out of or in connection with these Terms of Use shall be governed by and construed in accordance with the laws of England and Wales without regard to the conflict of law provisions.

4.2. Any dispute, difference, controversy or claim arising out of or in connection with this these Terms of Use, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat of arbitration shall be Dubai, United Arab Emirates. The language to be used in the arbitration shall be English.

5. Amendments to the Terms and Regulatory Documents

5.1. This Terms may be unilaterally amended by the Company and Regulatory Documents may be unilaterally amended by , at any time without notice to the User. User notification of the amendments introduced to the Terms of Use of Yango posted at: https://yango.com/legal/yango_termsofuse. The said amendments to the Terms shall come into effect from the date of their publication, unless otherwise specified in the relevant publication. The User bears a risk of failure to review a new version of the Terms and Regulatory Documents. Any continued use of the Service after the Terms or Regulatory Documents have been changed will qualify as the acceptance of the new version.

5.1. The User shall stop using the Service, if he or she disagrees with any amendments to these Terms Company made as prescribed by s. 5.1 hereof.

6. Terms and restrictions of marketing benefits and campaigns

The terms and restrictions presented in connection with advertisements and campaigns of Yango are always applied to such advertisements and campaigns. Additionally, to each advertisement or campaign are applied the terms and restrictions concerning it, presented in address https://yango.com/legal/za.

7. Details of RideTechnology Global FZ-LLC

RideTechnology Global FZ-LLC (License number: 101640)

Free Zone Limited Liability Company (FZ-LLC)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail: support@yango.com

Date of publication: 19.02.2024

Previous version of the document: https://yango.com/legal/yango_termsofuse/18092023

Previous version of the document: https://yango.com/legal/yango_termsofuse/31082023

Previous version of the document: https://yango.com/legal/yango_termsofuse/19052023

Previous version of the document: https://yango.com/legal/yango_termsofuse/25102022

Previous version of the document: https://yango.com/legal/yango_termsofuse/20072022

Previous version of the document: https://yango.com/legal/yango_termsofuse/29032022

Previous version of the document: https://yango.com/legal/yango_termsofuse/11032022

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in Colombia.

1.2. The Company may, after prior notice and consent from the User, amend provisions hereof, under the same conditions, amend provisions of the Regulatory Documents. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The Company can provide the User with a translation of this Terms from English into other languages. However, in the event of a conflict between the Terms in English and its translation, only the English version of the Terms shall be legally binding.

1.3. The User can withdraw from these Terms at any time by deleting the Program from the memory of the User’s mobile device.

1.4. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Services) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.5. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.6. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.7. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services.

1.8. By using the Service, the User consents to receive promotional messages including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

 

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use, free of charge, for an indefinite time period.

2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the transportation providers in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.

2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason. Through the functionality of the Service, the User may also access the aggregated information about the ratings made by the Driver, which is calculated based on the average of the last 40 rides’ ratings. Additional information about the functionality is available via the link - https://yango.com/es_co/lp/index

2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as the Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.10. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation providers), and to process personal information for Company’s partners to provide services to the User in the Service. When the User turns to the Service, his/her personal information is transmitted to be processed under the terms and for the purposes determined in the Privacy Policy available at: (https://yango.com/legal/yango_privacy_notice).

2.11. If the User orders delivery services from the Company’s partners, he or she undertakes not to hand over for the delivery the following items:

  • hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
  • narcotic drugs, psychotropic substances, precursors and their analogs;
  • nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
  • poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
  • the national currency and foreign currency;
  • printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
  • perishable food without special package;
  • items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles to be transported, including foodstuff;
  • liquids in open containers;
  • space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
  • fragile items without special packaging;
  • any other items, which distribution is prohibited or limited in the territory of country of delivery service provision.

The Company’s partners may set other limits on items to be delivered.

The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provide delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.

 

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).

3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with the Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to RUB 5 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact the Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, the Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If the Company is not a party to settlements made via the Linked Card, the Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. The Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if the Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract the Company signed with such third party.

 

4. Governing law and dispute resolution

4.1. These Terms of Use and any non-contractual obligations arising out of or in connection with these Terms of Use shall be governed by and construed in accordance with the laws of England and Wales without regard to the conflict of law provisions.

4.2. Any dispute, difference, controversy or claim arising out of or in connection with this these Terms of Use, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat of arbitration shall be Dubai, United Arab Emirates. The language to be used in the arbitration shall be English.

 

5. Details of Ridetech International B.V.

RideTechnology Global FZ-LLC (License number: 101640)

Free Zone Limited Liability Company (FZ-LLC)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail: support@yango.com

Date: 19.12.2023

Previous version of the document: https://yango.com/legal/yango_termsofuse/13092023

Términos de Uso de Yango

 

1. Disposiciones Generales

1.1. Estos Términos (en lo sucesivo, los Términos) constituyen una oferta de RideTechnology Global FZ-LLC (en lo sucesivo, la Sociedad) a un usuario de Internet (en lo sucesivo, el Usuario) para utilizar el servicio Yango (en lo sucesivo, el Servicio) en Colombia.

1.2. La Sociedad puede, previa notificación y consentimiento del Usuario, modificar las disposiciones del presente, en las mismas condiciones, modificar las disposiciones de los Documentos Reglamentarios. La versión actual del presente está disponible en: https://yango.com/legal/yango_termsofuse. La Sociedad puede proporcionar una traducción de estos Términos del inglés a otros idiomas al Usuario. Sin embargo, en caso de conflicto entre los Términos en inglés y su traducción, solo la versión en inglés de los Términos será legalmente vinculante.

1.3. El Usuario puede rescindir estos Términos en cualquier momento eliminando el Programa de la memoria del dispositivo móvil del Usuario.

1.4. El Servicio permite al Usuario colocar información, sin cargo, sobre la demanda potencial del Usuario de servicios de transporte de pasajeros y equipaje u otros servicios, incluidos los servicios de entrega (si están disponibles en el país a través de los Servicios) de los proveedores de transporte disponibles, buscar ofertas de organizaciones que prestan servicios en dichos campos, y buscar dichas ofertas utilizando los parámetros establecidos por el Usuario. Todas las funciones actualmente disponibles del Servicio junto con cualquier desarrollo y (o) función recién agregada están sujetas a estos Términos.

USTED RECONOCE QUE LA SOCIEDAD NO PROPORCIONA SERVICIOS DE TRANSPORTE NI FUNCIONA COMO TRANSPORTISTA Y QUE DICHOS SERVICIOS DE TRANSPORTE SON PROPORCIONADOS POR TERCEROS – PROVEEDORES DE TRANSPORTE QUE NO SON EMPLEADOS POR LA SOCIEDAD NI POR NINGUNO DE SUS AFILIADOS. LAS RELACIONES ENTRE USTED Y LOS PROVEEDORES DE TRANSPORTE SOBRE LA ADQUISICIÓN DE SERVICIOS ESTÁN REGULADOS POR ACUERDOS RELEVANTES ENTRE USTED Y EL PROVEEDOR DE TRANSPORTE, LA SOCIEDAD NO ES PARTE DE ESTOS ACUERDOS.

1.5. Dependiendo de la región del Usuario, algunas o todas las funciones del Servicio pueden ser inaccesibles o limitadas. Las funciones se consideran inaccesibles (limitadas) para el Usuario de una determinada región si dicho Usuario no puede usarlas explícitamente. Está prohibido aplicar cualquier método técnico y basado en software para eludir estas limitaciones. Las disposiciones de los presentes Términos que rigen las funciones del Servicio inaccesibles (limitadas) para el Usuario se aplicarán hasta que dichas funciones sean explícitamente accesibles para el Usuario. La información sobre la accesibilidad de las funciones del Servicio en una determinada región se proporcionará al Usuario cuando su solicitud se envíe a la Sociedad.

1.6. Para evitar dudas, la Sociedad no brinda servicios de transporte de pasajeros y equipaje u otros servicios, incluidos los servicios de entrega y servicios de asistencia al usuario.

1.7. Todas las conversaciones que el Usuario mantenga con el equipo de soporte y los conductores de los proveedores de transporte - socios del Servicio pueden ser grabadas para controlar la calidad y mejorar los servicios.

1.8. Al utilizar el Servicio, el Usuario acepta recibir mensajes promocionales, incluidos correos electrónicos y mensajes. El Usuario puede darse de baja de los mensajes promocionales utilizando las funciones relevantes del Servicio o siguiendo las instrucciones especificadas en un mensaje promocional recibido.

 

2. Uso del Servicio. Ciertas Funciones del Servicio

2.1. El Servicio se proporciona al Usuario para uso personal no comercial, de forma gratuita, por tiempo indefinido.

2.2. La información sobre los servicios de transporte de pasajeros y equipaje u otros servicios (en adelante, la Información) se proporciona por terceros (socios) - proveedores de transporte. La lista de socios está disponible en https://yango.com/partners. Para obtener más información sobre los servicios ofrecidos (incluida la disponibilidad del punto de acceso Wi-Fi en la cabina, la vigilancia fotográfica / video en la cabina por parte del socio de la Sociedad y otra información), el Usuario puede comunicarse con los socios del Servicio - proveedores de transporte o proporcionar sus datos de contacto a través de las funciones del Servicio para que los socios del Servicio se comuniquen con el Usuario de forma independiente y le proporcionen información sobre los servicios ofrecidos.

2.3. La Sociedad no será responsable por el contenido y (o) la relevancia de la información proporcionada por los socios del Servicio - proveedores de transporte, incluida la información sobre el costo y la disponibilidad actual de los beneficios de los proveedores de transporte. El Usuario discutirá, de forma independiente (sin la participación de la Sociedad) la adquisición de servicios con los proveedores de transporte de acuerdo con las reglas de los socios sobre la prestación de servicios. La Sociedad no será responsable de las transacciones financieras y de otro tipo realizadas por el Usuario y los proveedores de transporte y por las consecuencias de la adquisición de los servicios de los proveedores de transporte por parte del Usuario.

2.4. El Usuario puede acceder a las funciones de calificar los servicios de los socios del Servicio - proveedores de transporte y comentar / dejar comentarios sobre el Servicio y (o) los servicios de los proveedores de transporte. Las calificaciones y comentarios de los Usuarios se publican en el sitio web del Servicio y pueden estar disponibles en sitios web de terceros. La Sociedad se reserva el derecho de negarse a publicar calificaciones / comentarios y eliminar / bloquear, en cualquier momento, cualquier calificación / comentario que el Usuario haya publicado a su discreción y sin dar razón alguna.

2.5. La Sociedad se reserva el derecho, a su propia discreción, de limitar el acceso del usuario al Servicio (o a ciertas funciones del Servicio, si es tecnológicamente factible) usando la cuenta del Usuario o bloquear la cuenta completa del Usuario a causa de múltiples violaciones de los presentes Términos o tomar cualquier otra medida contra el Usuario para respetar exigencias legislativas o derechos e intereses legítimos de terceros.

2.6. Cuando la demanda de transporte u otros servicios sea mayor (incluidos los días antes de las vacaciones, días de actos multitudinarios y otros casos), las tarifas de los socios del Servicio se pueden aumentar. La Sociedad informa sobre tarifas más altas mediante la publicación del aviso correspondiente en el sitio web del Servicio https://yango.com o de otra manera que la Sociedad considere adecuada, entre otras cosas, mediante el envío de un mensaje de información al número de teléfono móvil del Usuario o a través de la aplicación móvil.

2.7. Los servicios de transporte de pasajeros y equipaje según las tarifas disponibles en el Servicio se prestan en diferentes tipos de vehículos. Los vehículos se clasifican automáticamente en función de los datos de rendimiento de los vehículos proporcionados por los socios del Servicio.

2.8. Si el Servicio admite el pedido de viajes por adelantado (en adelante, "viajes reservados") en determinadas tarifas del Servicio, el pedido estará disponible para que el socio del Servicio lo confirme cerca de la hora especificada por el Usuario en el pedido (no antes de 30 minutos antes de que esté programado el inicio del viaje reservado). El costo del viaje reservado se calculará e indicará en el Servicio cuando se ordene el viaje. El precio puede cambiar en las circunstancias enumeradas en el sitio web del Servicio https://yango.com.

2.9. Un proveedor de transporte cobra tarifas por un viaje cancelado por el Usuario si dicha cancelación se produce después de la llegada del vehículo al lugar designado por el Usuario. El monto de dichas tarifas se calcula de la misma manera que el costo del viaje/servicio según la tarifa por un período de tiempo desde que el vehículo llegó al lugar de recogida realmente o desde la hora de llegada especificada en la información que presentó el proveedor de transporte al Usuario respecto del transporte del paquete solicitado por el Usuario/los Usuarios (lo que suceda más tarde) hasta que el Usuario cancele el viaje/servicio. El Usuario deberá cancelar un viaje/servicio mediante el envío de un aviso pertinente al proveedor de transporte a través del Servicio. Se considera que un Usuario que no ha abordado un vehículo servido por el proveedor de transporte dentro de diez (10) minutos teniendo en cuenta el tiempo de espera sin cargo especificado en una tarifa respectiva ha cancelado un viaje/servicio, a menos que se estipule lo contrario en las reglas o acuerdos correspondientes del proveedor de transporte entre el Usuario y un representante (conductor) del proveedor de transporte. La tarifa de cancelación para los traslados del aeropuerto a la ciudad se calcula como se describe anteriormente más una tarifa adicional cobrada por el viaje fuera de la ciudad según la tarifa.

2.10. El Usuario autoriza a la Sociedad a procesar información personal (incluidos los datos personales) del Usuario del Servicio (Yango), a transferir información personal del Usuario a los socios de la Sociedad (proveedores de transporte) y a procesar información personal para que los socios de la Sociedad brinden servicios a el Usuario en el Servicio. Cuando el Usuario recurre al Servicio, su información personal se transmite para ser procesada en virtud de los términos y para los fines determinados en la Política de Privacidad disponible en: (https://yango.com/legal/yango_privacy_notice).

2.11. Si el Usuario solicita servicios de entrega a los socios de la Sociedad, se compromete a no entregar los siguientes elementos para la entrega:

  • armas de mano de combate, no militares y de servicio, municiones, repuestos y componentes, arcos y ballestas deportivos, armas diseñadas para señales de luz, humo y sonido, armas eléctricas, dispositivos de electrochoque y descargadores de chispas, armas blancas, cachiporras, puños de hierro, shurikens, ramitas, bumeranes y otros artículos ajustados para golpear, aplastar, lanzar, perforar y cortar, excepto equipos deportivos, dispositivos y componentes técnicos especiales de doble uso;
  • estupefacientes, sustancias psicotrópicas, precursores y sus análogos;
  • materiales nucleares, sustancias radiactivas, superpotentes, cáusticas, explosivas e inflamables, agentes de combustión, sustancias pirotécnicas y artículos relacionados, y otras sustancias peligrosas;
  • venenos, animales venenosos, sustancias venenosas, plantas venenosas y semillas de plantas venenosas;
  • moneda nacional y moneda extranjera;
  • publicaciones impresas, materiales gráficos, películas, fotografías, audio y videos que contengan propaganda o promoción de cambios violentos del orden constitucional, destrucción de la seguridad nacional, guerra, superioridad social, racial, nacional, religiosa, de clase y de clan, crueldad, violencia y pornografía;
  • alimentos perecederos sin paquete especial;
  • artículos y sustancias que, por su naturaleza o por su embalaje, puedan ser un peligro para el público, puedan contaminar o dañar (destruir) otras cargas, personas circundantes u objetos;
  • animales y plantas, materiales biológicos;
  • artículos que requieran vehículos especialmente equipados para su transporte, incluidos los productos alimenticios;
  • líquidos en recipientes abiertos;
  • artículos que comen espacio, cuyas dimensiones totales de largo, ancho (dos diámetros o ejes en la base del rollo) y altura (sujeto a exenciones especiales) superan los 150 cm; artículos largos de más de 150 cm; el peso de los artículos transferidos no puede exceder los 20 kg;
  • artículos frágiles sin embalaje especial;
  • cualquier otro artículo, cuya distribución esté prohibida o limitada en el territorio del país de prestación del servicio de entrega.

Los socios de la Sociedad pueden establecer otros límites en los artículos a entregar.

Los socios de la Sociedad no brindan ningún servicio postal y no aceptan envíos postales (correspondencia postal con dirección, paquetes postales, contenedores, publicaciones impresas en el embalaje correspondiente) para la entrega.

El Conductor, actuando como representante del socio de la Sociedad, puede preparar el documento de envío con el Usuario o pueden llegar a un acuerdo para no celebrar el documento de envío.

El Usuario es consciente y confirma que, si no cumple con los requisitos anteriores para los artículos que se entregarán, el Usuario es el único responsable de todos los efectos negativos que puedan ocurrir mientras el socio de la Sociedad proporciona los servicios de entrega. Al mismo tiempo, un socio de la Sociedad puede denegar los servicios de entrega al Usuario si el socio de la Sociedad o los representantes del socio de la Sociedad descubren artículos que no se pueden entregar.

 

3. Función de Pago sin Efectivo para Servicios de Transporte de Pasajeros y Equipaje y otros servicios

3.1. El Usuario puede pagar los servicios de transporte de pasajeros y equipaje prestados al Usuario de acuerdo con la información sobre la demanda potencial del servicio relevante que el Usuario publicó a través del Servicio:

3.1.1. Directamente a un proveedor de transporte (entre otros, en efectivo o por cualquier otro medio estipulado por dicho proveedor de transporte, en su caso, en lo sucesivo denominado como Efectivo en estos Términos y la interfaz del Servicio). Dicho pago se realizará sin que la Sociedad esté involucrada y no se regirá por estos Términos. Dicho método de pago puede estar restringido para los servicios de entrega (si dicha función está disponible en el país del Usuario).

3.1.2. Si el pago sin efectivo está disponible a través de los Servicios en el país del Usuario, el Usuario puede acceder a la función de pago sin efectivo mediante una Tarjeta Bancaria Vinculada (la cláusula 3.2 del presente documento); en este caso, la Sociedad actúa en nombre del proveedor de transporte correspondiente o de otra manera (incluso directamente) con un procesador de pagos autorizado, un procesador de dinero electrónico o cualquier otra parte de las liquidaciones involucradas y recibe pagos como agente del proveedor de transporte o de otra manera (incluso directamente) (en adelante, pagos sin efectivo). La Sociedad no garantiza que la operación del Servicio esté libre de errores y fallas en vista de permitir pagos sin efectivo.

Dependiendo de la región del Usuario, los pagos sin efectivo se pueden realizar sin que la Sociedad actúe como receptora del pago o con la Sociedad involucrada como otra parte en las liquidaciones o en el intercambio de información.

El Usuario deberá elegir la forma de pago correspondiente en la interfaz del Servicio. En este sentido, si es imposible realizar pagos sin efectivo por cualquier motivo (incluidos, entre otros, la inaccesibilidad técnica temporal de esta función, la imposibilidad temporal o constante de realizar pagos sin efectivo utilizando la Tarjeta Vinculada, fondos insuficientes en la Tarjeta Vinculada), el Usuario se obliga a pagar en Efectivo.

Para pagos sin efectivo, es posible efectuar tanto una transacción por el costo total del transporte de pasajeros y equipaje u otro servicio como varias transacciones por ciertas partes del costo del servicio. Los pagos sin efectivo pueden efectuarse por cualquiera de los medios anteriores durante el viaje/servicio o cuando finaliza el viaje/servicio.

En caso de pagos sin efectivo, el Usuario puede, junto con el pago del transporte de pasajeros y equipaje u otro servicio, realizar un pago adicional sin efectivo al proveedor de transporte como un porcentaje del costo del transporte de pasajeros y equipaje pagado u otro servicio (en lo sucesivo denominado como Propinas en estos Términos y la interfaz del Servicio) según lo consideren oportuno.

3.2. El Usuario deberá especificar la Tarjeta Bancaria Vinculada en la interfaz del Servicio indicando los siguientes datos:

  • Número de tarjeta bancaria
  • Válida hasta
  • Código de verificación

Si los datos de la tarjeta bancaria son verdaderos, válidos y es técnicamente factible utilizar esta tarjeta en el Servicio, dicha tarjeta bancaria se convierte en la Vinculada y puede utilizarse para pagos sin efectivo (cl. 3.1.2 del presente documento). Todas las Tarjetas Vinculadas se muestran en la interfaz del Servicio; para comodidad del Usuario, la interfaz muestra los últimos 4 dígitos del número de la Tarjeta Vinculada.

3.3. Cuando se agrega una Tarjeta Vinculada y cuando el Usuario elige la función de pago sin efectivo para un determinado viaje/servicio, se cargará la cantidad limitada a 5 rublos rusos (o cualquier otra cantidad en la moneda de la región del Usuario) para confirmar que los detalles de la Tarjeta Vinculada son verdaderas y válidas; si la transacción se realiza con éxito, dicha cantidad será reembolsada al Usuario. La falta de carga de dicha cantidad implica la imposibilidad de añadir esta Tarjeta Vinculada y (o) la indisponibilidad de la función de pago sin efectivo respectivamente.

3.4. Al agregar la Tarjeta Vinculada y en cualquier momento después de agregarla, el Usuario puede establecer y (o) cambiar la cantidad predeterminada de Propinas a través de la interfaz del Servicio; el Usuario puede cambiar la cantidad de las Propinas para un determinado viaje/servicio en la interfaz del Servicio cuando finaliza el viaje/servicio.

3.5. Las Propinas (en la cantidad predeterminada o en la cantidad específicamente indicada por el Usuario para un determinado viaje/servicio) se cargarán de la Tarjeta Vinculada si el Usuario, dentro de los 30 minutos posteriores a la finalización del viaje/servicio, asigna una calificación alta a el viaje (4–5 estrellas) en la interfaz del Servicio y hace clic en "Listo" o no asigna una calificación alta ni baja al viaje/servicio (no especifica el número de estrellas) y hace clic en "Listo".

3.6. Si dentro de los 30 minutos posteriores a la finalización del viaje/servicio el Usuario asigna una calificación baja al viaje/servicio (1–3 estrellas) en la interfaz del Servicio y hace clic en "Listo", no se cobrarán Propinas de la Tarjeta Vinculada.

3.7. Si dentro de los 30 minutos posteriores a la finalización del viaje/servicio el Usuario no hizo clic en "Listo", la cantidad de las Propinas (en la cantidad predeterminada o en la cantidad específicamente indicada por el Usuario para un determinado viaje/servicio) se bloqueará en la Tarjeta Vinculada por 24 horas, durante las cuales el Usuario podrá aumentar o reducir la cantidad de las Propinas para este viaje/servicio. Transcurrido dicho tiempo, las Propinas se cobrarán en la cantidad especificada por el Usuario (por defecto o específicamente para este viaje/servicio).

3.8. Los pagos sin efectivo del Usuario se realizarán con un procesador de pagos autorizado o un procesador de dinero electrónico involucrado y se regirán por las reglas de los sistemas de pago internacionales, bancos (incluido el banco que emitió la Tarjeta Vinculada) y otras partes en las liquidaciones.

3.9. Al indicar sus datos de conformidad con la cláusula 3.2 del presente documento y además utilizando la Tarjeta Vinculada, el Usuario confirma y garantiza que indicó la información fidedigna y completa sobre la tarjeta bancaria válida emitida a su nombre; dichos datos cumplen con las normas de los sistemas de pago internacionales y los requisitos del banco que emitió la Tarjeta Vinculada, entre otros, en relación con el procedimiento de pagos sin efectivo.

3.10. El Usuario comprende y acepta que todas las acciones realizadas en el Servicio utilizando el número de teléfono móvil confirmado por el Usuario, entre otras cosas, los pagos sin efectivo con el uso de la Tarjeta Bancaria Vinculada, se considerarán realizadas por el Usuario.

3.11. Si el Usuario no está de acuerdo con el hecho y (o) la cantidad de los pagos sin efectivo y tiene otras preguntas sobre cómo usar la Tarjeta Vinculada en el Servicio, puede comunicarse con la Sociedad a través de los números de teléfono especificados por el Servicio y (o) a través de la interfaz del servicio de asistencia (feedback) dentro de los 14 días a partir de la fecha de los pagos sin efectivo o cualquier otra acción o evento que motivó la solicitud.

Si, tras la inspección provocada por dicha solicitud, la Sociedad decide devolver la cantidad del pago sin efectivo, en su totalidad o en parte, dicha cantidad se devolverá a la cuenta bancaria de la tarjeta bancaria con la que se realizó el pago sin efectivo. El reembolso se realizará con un procesador de pagos autorizado o un procesador de dinero electrónico involucrado y se regirán por las reglas de los sistemas de pago internacionales, bancos (incluido el banco que emitió la Tarjeta Vinculada) y otras partes en las liquidaciones. Si la Sociedad no es parte de las liquidaciones realizadas a través de la Tarjeta Vinculada, la Sociedad puede actuar como un organismo que transfiere las solicitudes de los usuarios anteriores a los proveedores de transporte, oficinas de despacho o cualquier otra persona que sea receptora de los pagos en virtud de las transacciones anteriores con la Tarjeta Vinculada.

3.12. La Sociedad se reserva el derecho de exigir, en cualquier momento, que el Usuario confirme los detalles que especificó en el Servicio, incluidos los detalles de la Tarjeta Vinculada, y solicitar los documentos acreditativos al respecto (en particular, documentos de identidad); el hecho de no proporcionar estos documentos puede calificar como el suministro de información no confiable y tener las implicaciones estipuladas por la cláusula 2.5 del presente documento si la Sociedad lo considera conveniente.

3.13. Las disposiciones sobre los términos y procedimiento de pago del transporte de pasajeros y equipaje u otros servicios, incluidos los servicios de entrega, especificados en esta Sección, no se aplicarán cuando un tercero pague por dicho transporte u otros servicios en lugar del Usuario bajo un contrato separado que la Sociedad firmó con dicho tercero.

 

4. Ley aplicable y solución de controversias

4.1. Estos Términos de Uso y cualquier obligación no contractual que surja de estos Términos de Uso o estén relacionados con ellos se regirán e interpretarán de acuerdo con las leyes de Inglaterra y Gales sin tener en cuenta las disposiciones sobre conflictos de leyes.

4.2. Cualquier disputa, diferencia, controversia o reclamo que surja de o en conexión con estos Términos de Uso, incluyendo (pero no limitado a) cualquier pregunta relacionada con su existencia, validez, interpretación, desempeño, descarga y recursos aplicables, se remitirá y finalmente resuelto mediante arbitraje conforme a las Reglas de Arbitraje del Centro de Arbitraje Internacional de Dubai, cuyas Reglas se consideran incorporadas por referencia a esta cláusula. El número de árbitros será uno. La sede del arbitraje será Dubai, Emiratos Árabes Unidos. El idioma que se utilizará en el arbitraje será el inglés.

 

5. Detalles de Ridetech International B.V.

RideTechnology Global FZ-LLC (License number: 101640)

Free Zone Limited Liability Company (FZ-LLC)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail: support@yango.com

Fecha: 19.12.2023

Versión anterior del documento: https://yango.com/legal/yango_termsofuse/13092023

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in the Republic of the Congo.

1.2. The use of the Service by the User is governed by these Terms.

1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms, in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms the User may not use the Service.

1.4. Company may, at any time without notice to the User, amend provisions hereof. The current version hereof is available at: https://yango.com/legal/termsofuse. The User bears a risk of failure to review a new version of the Terms and Regulatory Documents. Any continued use of the Service after the Terms or Regulatory Documents have been changed will qualify as the acceptance of the new version.

1.5. The User shall stop using the Service, if he or she disagrees with any amendments to these Terms made as prescribed by cl. 1.4 hereof.

1.6. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Services) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.7. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.8. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.9. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services.

1.10. By using the Service, the User consents to receive promotional messages including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use, free of charge

2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the transportation providers in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.

2.4 The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason. Through the functionality of the Service, the User may also access the aggregated information about the ratings made by the Driver, which is calculated based on the average of the last 40 rides’ ratings. Additional information about the functionality is available via the link - https://yango.com/fr_cg/lp/index

2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as the Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.10. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation providers), and to process personal information for Company’s partners to provide services to the User in the Service under the terms and for the purposes determined in the Privacy Policy available at: https://yango.com/legal/yango_privacy_notice

2.11. If the User orders delivery services from the Company’s partners, he or she undertakes not to hand over for the delivery the following items:

  • hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
  • narcotic drugs, psychotropic substances, precursors and their analogs;
  • nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
  • poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
  • the national currency and foreign currency;
  • printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
  • perishable foodwithout special package;
  • items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles to be transported, including foodstuff;
  • liquids in open containers;
  • space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
  • fragile items without special packaging;
  • any other items, which distribution is prohibited or limited in the territory of countryof delivery service provision.

The Company’s partners may set other limits on items to be delivered.

The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provide delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).

3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with the Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to Euro 1,1 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact the Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, the Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If the Company is not a party to settlements made via the Linked Card, the Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. The Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if the Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract the Company signed with such third party.

4. Terms and restrictions of marketing benefits and campaigns

4.1. Terms and restrictions presented in connection with advertisements and campaigns of Yango are always applied to such advertisements and campaigns. Additionally, to each advertisement or campaign are applied the terms and restrictions concerning it, including the Rules of Referral program for Users, presented in address https://yango.com/legal/cg.

5. Governing law and dispute resolution

5.1. These Terms of Use and any non-contractual obligations arising out of or in connection with these Terms of Use shall be governed by and construed in accordance with the laws of England and Wales without regard to the conflict of law provisions.

5.2. Any dispute, difference, controversy or claim arising out of or in connection with this these Terms of Use, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat of arbitration shall be Dubai, United Arab Emirates. The language to be used in the arbitration shall be English.

6. Customer Service

6.1. If you have any questions about the Service, please email support@yango.com.

6.2. By handling Users’ complaints concerning the quality of passenger and baggage transportation services provided by the transportation providers, Yango is not undertaking any responsibility other than making recommendations to the transportation providers. Transportation providers freely decide to apply or not such recommendation solely by their own discretion.

7. Details of RideTechnology Global FZ-LLC

MLU Europe B.V. (registration number 74474103)

Private Limited Liability Company

Schiphol Boulevard 291, 1118 BG Schiphol, the Netherlands

tel.: +31(0)202402740

fax.: +31(0)202402741

e-mail: support@yango.com

Date of publication: 19.02.2024

Previous version: https://yandex.com/legal/yango_termsofuse/18092023

Previous version: https://yandex.com/legal/yango_termsofuse/11092023

Previous version: https://yandex.com/legal/yango_termsofuse/28072022

Conditions d'utilisation du service Yango

1. Dispositions générales

1.1. Les présentes Conditions (ci-après — les Conditions) représentent une offre de la société RideTechnology Global FZ-LLC (ci-après — la Société) à l'utilisateur du réseau Internet (ci-après — l’Utilisateur) concernant l’utilisation du service Yango (ci-après — le Service) en République du Congo.

1.2. L’utilisation du Service par l'Utilisateur est régi par les présentes Conditions.

1.3. Il est considéré qu'en procédant à l’utilisation du Services/de ces fonctionnalités séparées, l'Utilisateur accepte les présentes Conditions, dans leur intégrité, sans aucune restriction ni réserve. Dans le cas où l'Utilisateur n'accepte par une quelconque des dispositions des Conditions, l'Utilisateur ne peut pas utiliser le Service.

1.4. La Société a le droit de modifier les dispositions des présentes Conditions à tout moment et sans notification à l'Utilisateur. La version en vigueur des présents Conditions est publiée à : https://yango.com/legal/termsofuse. Le risque de non prise de connaissance de la nouvelle version des Conditions et des Documents réglementaires est subi par l'Utilisateur. L'usage du Service après la modification des Conditions ou des Documents réglementaires est considéré comme l'accord de l'Utilisateur avec leurs nouvelles versions.

1.5. L'Utilisateur cessera d'utiliser le Service, s’il n’est pas d’accord avec les modifications apportées aux présentes Conditions, conformément au paragraphe 1.4 des présentes.

1.6. Le Service donne à l'Utilisateur la possibilité de publier, à titre gratuit, l'information relative à la demande potentielle de l'Utilisateur de service de transport des passagers et du bagage ou autres services, y compris les services de livraison (si disponible dans le pays via Services) fournis par les fournisseurs de services de transport disponibles, ainsi que la possibilité de prendre connaissance des informations relatives aux offres des organisations qui fournissent des services dans le domaine susmentionné et de rechercher de telles offres selon les critères définies par l'Utilisateur. Toutes les fonctionnalités du Service existant actuellement, ainsi que tout leur développement ou l'adjonction de toutes fonctionnalités nouvelles constituent l'objet des présentes Conditions.

VOUS RECONNAISSEZ QUE LA SOCIETE NE FOURNIT PAS DE SERVICES DE TRANSPORT OU NE FONCTIONNE PAS EN TANT QUE TRANSPORTEUR ET QUE TOUS CES SERVICES DE TRANSPORT SONT FOURNIS PAR DES TIERS — FOURNISSEURS DE SERVICES DE TRANSPORT, QUI NE SONT PAS EMPLOYÉS PAR LA SOCIETE OU L’UNE DE SES AFFILIES. LES RELATIONS ENTRE VOUS ET LES FOURNISSEURS DE SERVICES DE TRANSPORT EN CE QUI CONCERNE L’ACQUISITION DE SERVICES SONT RÉGIES PAR DES ACCORDS PERTINENTS ENTRE VOUS ET LE FOURNISSEUR DE SERVICES DE TRANSPORT, LA SOCIETE N’EST PAS PARTIE À CES ACCORDS.

1.7. En fonction de la région de l'Utilisateur, l'accès à toutes ou à certaines fonctionnalités du Services peuvent être bloqué ou limité. L'accès de l'Utilisateur aux fonctionnalités depuis une certaine région est considéré comme bloqué (limité) pour, si l'Utilisateur ne peut pas s'en servir directement. L'application de tous moyens techniques ou logiciels pour contourner ces limitations est interdite. Les dispositions des présentes Conditions qui régissent les fonctionnalités du Service l'accès auxquelles est bloqué (limité) pour l'Utilisateur ne sont pas applicables jusqu'à ce que l'Utilisateur ne puisse s'en servir directement. Les informations concernant l'accessibilité des fonctionnalités du Services dans une région correspondante sont fournies à l'Utilisateur à la demande de celui-ci adressée à la Société.

1.8. Pour éviter tout doute, la Société ne fournit pas de services de transport des passagers et des bagages ou autres services, y compris des services de livraison, ni de services d’assistance.

1.9. Toutes les conversations de l’Utilisateur avec les spécialistes du service clientèle ainsi qu’avec les chauffeurs des partenaires qui fournissent des services de transport peuvent être enregistrés à des fins de contrôle de la qualité et de perfectionnement des services.

1.10. Par l’utilisation du Service, l'Utilisateur donne son accord pour la réception des messages publicitaires, y compris les e-mails et messages. L'Utilisateur a le droit de renoncer à la réception des messages publicitaires, en appliquant les fonctionnalités correspondantes du Services ou en suivant les indications du message publicitaire reçu.

2. Usage du Service. Certaines fonctionnalités du Service

2.1. Le Service est mis à disposition de l'Utilisateur à titre gratuit pour l’utilisation personnel non commercial, pour une durée indéterminée.

2.2. Les informations relatives aux services de transport des passagers et des bagages (ci‑après — les Informations) sont fournies par les tiers (les partenaires)— les fournisseurs de services de transport. La liste des partenaires est disponible sur https://yango.com/partners. Pour les informations détaillées relatives aux services offerts (y compris les informations relatives à la possibilité de connexion par wi-fi dans le véhicule, à la réalisation d’enregistrements photo/vidéo à l’intérieur du véhicule par les partenaire de la Société s et autres informations) l'Utilisateur peut soit s'adresser aux partenaires du Service — les fournisseurs de services de transport, soit fournir ses cordonnées via une fonctionnalité du Service pour que les partenaires du Service puissent eux-mêmes contacter l'Utilisateur et lui fournir les informations relatives aux services offerts.

2.3. La Société n'engage pas la responsabilité pour le contenu et/ou pour l'actualité des informations fournies par les partenaires du Service — les fournisseurs de services de transport, y compris pour les informations relatives aux prix des services des partenaires, ainsi que à leurs bénéfices disponibles à un moment donné. L'interaction de l'Utilisateur avec les partenaires concernant l'acquisition des services est effectuée par l'Utilisateur lui-même (sans participation de la Société), conformément aux règles de la prestation des services définies par les partenaires. La Société n'engage pas la responsabilité pour les opérations financières et pour toutes autres opérations effectuées par l'Utilisateur et par les fournisseurs de services de transport, ainsi que pour toutes les conséquences de l'acquisition des services des fournisseurs de services de transport par l'Utilisateur.

2.4. L'Utilisateur peut avoir l'accès aux fonctionnalités de l'évaluation des services des Partenaires, ainsi que de la publication des commentaires/avis relatifs au Services et /ou aux les fournisseurs de services de transport. Les notes et les avis des utilisateurs sont publiés sur le site du Service et peuvent également être accessibles depuis les sites des tiers. La Société se réserve le droit de refuser la publication de tous notes/avis, ainsi que d'effacer/bloquer à tout moment la note/l'avis publiés par l'Utilisateur, à sa convenance et sans aucune explication.

2.5. La Société se réserve le droit de limiter, à sa convenance, l'accès de l'Utilisateur au Service (ou à de certaines fonctionnalités du Service, si cela est possible du point de vue technique) depuis son compte personnel ou de bloquer le compte personnel de l'Utilisateur en entier pour les violations répétées des présentes Conditions ou applique d'autres mesures à l'Utilisateur dans le but du respect de la législation et des droits et intérêts légitimes des tiers.

2.6. Au cours des périodes où la demande de services de taxi est élevé (y compris avant les jours fériés, les jours des manifestations publiques et dans les autres cas), les tarifs des partenaires du Service peuvent être augmentés. La Société informe de l'augmentation des tarifs par la publication de la notification correspondante sur le site du Service https://yango.com ou par tout autre moyen à la convenance de la Société, y compris par l'envoi d'un message informationnel au numéro mobile ou dans l'application mobile de l'Utilisateur.

2.7. Les services de transport des passagers et des bagages selon les tarifs disponibles dans le Service sont fournis par les voitures de classes différentes. La répartition des voitures entre les classes est réalisée automatiquement en fonction des renseignements relatifs aux caractéristiques de la voiture fournis par les partenaires du Service.

2.8 Si la fonction de la commande de trajets à l'avance (ci-après — les Trajets précommandés) est disponible dans le Service selon certains tarifs du Service, la commande sera disponible au partenaire du Service pour qu’il confirme près de l’heure spécifiée par l'Utilisateur dans la commande (au plus tôt 30 minutes avant le début du trajet précommandé). Le coût du trajet pré-commandé sera calculé et indiqué dans le Service lorsque le trajet est commandé. Le prix peut changer dans les circonstances énumérées sur le site du Service https://yango.com.

2.9. Le fournisseur de services de transport fournisseur de services de transport facture la renonciation de l'Utilisateur à un trajet lorsque cette renonciation a eu lieu après l'arrivée de la voiture à l'endroit indiqué par l'Utilisateur. Ce montant est calculé de la même façon que le coût du trajet/service selon le tarif horaire du moment de l'arrivée de la voiture à l'endroit de départ ou du moment de l'arrivée indiqué dans les informations présentées à l'Utilisateur par le fournisseur de services de transport fournisseur de services de transport dans le cadre du service de transport commandé par l'Utilisateur/les Utilisateurs (selon la dernière éventualité) et au moment de la renonciation de l'Utilisateur au trajet/service. L'Utilisateur renonce au trajet/service, en envoyant une notification correspondante au fournisseur de services de transport fournisseur de services de transport via le Service. Il est considéré que l'Utilisateur qui n'a pas embarqué dans la voiture fournie par le fournisseur de services de transport fournisseur de services de transport au cours de dix (10) minutes, compte tenu du temps de l'attente non remboursable indiqué pour le tarif correspondant, a renoncé au trajet/service, sauf autres règles du fournisseur de services de transport fournisseur de services de transport correspondants ou sauf autres accords entre l'Utilisateur et le représentant (le conducteur) du fournisseur de services de transport fournisseur de services de transport. Le montant facturé dans le cas de la renonciation de l'Utilisateur au trajet de l'aéroport est calculé de la même façon qu'il est indiqué ci-dessus, avec la facturation du supplément pour le trajet hors de la ville, conformément au tarif.

2.10. L'Utilisateur donne son accord à la Société pour le traitement des informations personnelles (y compris des données personnels) de l'Utilisateur su Service (Yango) par la Société, pour le transfert des informations personnelles de l'Utilisateur par la Société aux partenaires de la Société, ainsi que pour le traitement des informations personnelles par les partenaires de la Société dans le but de la prestation des services à l'Utilisateur dans le cadre du Service dans les conditions et dans les buts définis dans la Politique de confidentialité qui est disponible sur : https://yango.com/legal/yango_privacy_notice.

2.11. Si l’Utilisateur commande des services de livraison aux partenaires de la Société, il s’engage à ne pas remettre les objets suivants pour la livraison :

  • armes portatives de combat, à usage non militaire et celles de service, munitions, pièces détachées et composants, arcs et arbalètes de sport, armes conçues pour les signaux lumineux, fumigènes et sonores, armes électriques, dispositifs à électrochocs et à étincelles, armes tranchantes froides, matraques, poings américains, shurikens, verges, boomerangs et autres objets ajustés pour frapper, écraser, lancer, percer et couper à l’exception des équipements sportifs, des dispositifs techniques spéciaux à double usage et des composants;
  • stupéfiants, substances psychotropes, précurseurs et leurs analogues;
  • matières nucléaires, substances radioactives, remèdes actifs, substances agressives, explosives et inflammables, agents d’allumage, substances pyrotechniques et articles connexes, et autres substances dangereuses;
  • poisons, animaux vénéneux, substances toxiques, plantes vénéneuses et semences de plantes vénéneuses;
  • fonds en devises nationales ou étrangères;
  • publications imprimées, matériels graphiques, films, photos, matériels audio et vidéo qui contiennent la propagande ou la promotion des changements violents du régime constitutionnel, de la destruction de la sécurité nationale, de la guerre, de la supériorité sociale, raciale, nationale, religieuse, de la supériorité de classe ou de clan, de la cruauté, de la violence ou de la pornographie;
  • denrées périssables sans emballage spécial;
  • objets et substances qui peuvent par leur nature ou en raison de l’emballage constituer un danger pour le public, contaminer ou endommager (détruire) d’autres charges, des gens entourant ou des objets;
  • animaux et végétaux, matériels biologiques;
  • objets qui doivent être transportés par des véhicules spécialement équipés, y compris les denrées alimentaires;
  • liquides dans des conteneurs ouverts;
  • convois exceptionnels dont la longueur, la largeur (deux diamètres ou axes à la base du rouleau) et l’hauteur totales (sous réserve d’exemptions spéciales) dépassent 150 cm; objets longs de plus de 150 cm; le poids des objets transférés ne doit pas dépasser 20 kg;
  • objets fragiles sans emballage spécial;
  • tout autre objet dont la distribution est interdite ou restreinte sur le territoire du pays de la prestation des services de livraison.

Les partenaires de la Société peuvent fixer d’autres restrictions sur les objets à livrer.

Les partenaires de la Société ne fournissent aucun service postal et n’acceptent aucun envoi postal (correspondance par lettre adressée, colis postaux, conteneurs, publications imprimées dans des emballages appropriés) pour la livraison.

En tant que représentant d’un partenaire de la Société, le Chauffeur peut préparer un bordereau d’expédition avec l’Utilisateur ou ils peuvent parvenir à un accord de n’établir aucun bordereau d’expédition.

L’Utilisateur est informé et reconnaît que, s’il ne satisfait pas aux exigences ci-dessus concernant les objets à livrer, l’Utilisateur est le seul responsable de tous les effets négatifs qui peuvent survenir pendant que le partenaire de la Société fournit des services de livraison. Dans le même temps, tout partenaire de la Société peut refuser de rendre les services de livraison à l’Utilisateur si le partenaire de la Société /les représentants du partenaire de la Société découvrent tout objet non livrable.

3. Fonctionnalité de paiement du service de transport des passagers des bagages sans espèces

3.1. Le paiement du service de transport des passagers et des bagages fournis à l'Utilisateur conformément à l'information publiée par lui à l'aide du Service relative à la demande du service correspondant peut-être effectué par l'Utilisateur de manière suivante :

3.1.1. Directement au fournisseur de services de transport fournisseur de services de transport (y compris en espèces ou par tous autres moyens définis par ledit fournisseur de services de transport fournisseur de services de transport (lorsqu'ils sont prévus), ci-après dans le texte des présentes Conditions et dans l'interface du Service — les Espèces). Le paiement par le moyen de paiement susmentionné est effectué sans participation de la Société et n'est pas régi par les présentes Conditions. Ledit mode de paiement peut être restreint pour les services de livraison (si cette fonction est disponible dans le pays de l’Utilisateur).

3.1.2. Si la fonctionnalité de paiement sans espèces via les Services est disponible dans le pays de l’Utilisateur, l’Utilisateur peut avoir accès à la fonctionnalité de paiement sans espèces avec une Carte bancaire attachée (paragraphe 3.2. des présentes Conditions) ; dans ce cas la Société agit de la part du fournisseur de services de transport fournisseur de services de transport correspondant ou sur une autre base (y compris directement) et fait intervenir le processeur de paiement agréé, le processeur de paiement électronique ou tout autre entité participant au règlement et est le bénéficiaire du paiement en qualité de l'agent du fournisseur de services de transport fournisseur de services de transport ou en toute autre qualité (y compris directement) (ci-après — le paiement sans espèces). La Société ne garantit pas l’absence d'erreurs et de défaut de fonctionnement du Service en ce qui concerne la possibilité du paiement sans espèces.

En fonction de la région de l'Utilisateur, le paiement sans espèces peut être effectué sans participation de la Société en qualité du bénéficiaire du paiement, ou avec intervention de la Société en qualité de l'entité tierce participant au règlement ou en qualité du participant de l'interaction informationnelle.

Le choix du moyen de paiement est effectué par l'Utilisateur dans interface du Service. Toutefois, dans le cas où il est impossible d'effectuer le paiement sans espèces pour toute raison que ce soit (y compris, mais sans s'y limiter, dans le cas d'inaccessibilité technique temporaire de cette fonctionnalité, d'impossibilité temporaire ou permanente d'effectuer le paiement sans espèces avec une Carte bancaire attachée, insuffisance de fonds sur la Carte bancaire attachée), l'Utilisateur s'engage à effectuer le paiement en Espèces.

Dans le cas du paiement sans espèces, il est possible d'effectuer une seule transaction pour le montant total correspondant au coût du service de transport des passagers et des bagages, ainsi que plusieurs transactions correspondant aux certaines parties du prix du service. Dans ce cas, le paiement peut être effectué par tout moyen susmentionné au cours du trajet/service ou après son achèvement.

Lors du paiement sans espèces, l'Utilisateur a la possibilité d'effectuer, à sa convenance, outre le paiement du service de transport des passagers et des bagages, un paiement sans espèces complémentaire au bénéfice du fournisseur de services de transport dont le montant est égal à un certain taux du coût du service de transport des passagers et des bagages payé (ci-après dans le texte des présentes Conditions et dans l'interface du Service — le Pourboire).

3.2. La Carte bancaire attachée est identifiée dans l'interface du Service par l'Utilisateur qui fournit des données suivantes :

  • Numéro de la carte bancaire
  • Date de validité
  • Code de vérification

Si les données relatives à la carte bancaire sont exactes et valables, et si l’utilisation de cette carte dans le cadre du Service est possible du point de vue technique, la carte bancaire susmentionnée acquiert le statut de la Carte bancaire attaché et peut être utilisée pour le paiement sans espèces (paragraphe 3.1.2. des présentes Conditions). Toutes les Cartes attachées s'affichent dans l'interface du Service ; par souci de commodité de l'Utilisateur, 4 derniers chiffres du numéro de la Carte attachée sont affichés.

3.3. Lors de l'addition d'une Carte attachée, ainsi que dans le cas où la fonctionnalité de paiement sans espèces est choisie par l'Utilisateur pour un trajet/service particulier, le prélèvement d'un montant plafonné à 1,1 Euro russes (ou d'un autre montant en devise de la région de l'Utilisateur) est effectué dans le but de vérifier l'exactitude et la validité des données de la Carte attachée ; dans le cas de la transaction réussie, le montant indiqué est remboursé à l'Utilisateur. La tentative échouée du prélèvement du montant indiqué signifie l'impossibilité d'adjonction de cette Carte attachée et/ou l'inaccessibilité de la fonctionnalité de paiement sans espèces.

3.4. Lors de l'adjonction de la Carte attachée, ainsi qu'à tout moment après son adjonction, l'Utilisateur a la possibilité de fixer et/ou de modifier le montant du Pourboire par défaut dans l'interface du Service ; le montant du Pourboire pour un trajet/service concret peut être modifié par l'Utilisateur dans l'interface du Service après l'achèvement de ce trajet/service.

3.5. Le Pourboire (montant par défaut ou montant spécialement indiqué par l'Utilisateur pour un trajet/service particulier) sera prélevé sur la Carte attachée, si, au cours de 30 minutes après l'achèvement du trajet/service, l'Utilisateur donne une note positive au trajet (4 à 5 étoiles) et appuie le bouton « Terminé » ou s'il n'attribue aucune note au trajet/service (n'indique pas le nombre d'étoiles) et appuie le bouton « Terminé ».

3.6. Dans le cas où, au cours de 30 minutes après l'achèvement du trajet/service, l’Utilisateur donne une note négative au trajet/service (1 à 3 étoiles) et appuie le bouton « Terminé », le Pourboire ne sera pas prélevé sur la Carte attachée.

3.7. Dans le cas où, au cours de 30 minutes après l’achèvement du trajet/service, l'Utilisateur appuie le bouton « Terminé », le montant du Pourboire (montant par défaut ou montant indiqué par l'Utilisateur spécialement pour un trajet/service particulier) sera bloqué sur la Carte attachée pendant 24 heures au cours desquelles l’Utilisateur a la possibilité de augmenter et de réduire le montant du Pourboire pour le trajet/service correspondant. Après l'achèvement de la période indiquée, le prélèvement du Pourboire est effectué dont le montant a été fixé par l'Utilisateur (par défaut ou pour le trajet/service concret).

3.8. Le paiement sans espèces est effectué par l'Utilisateur avec la participation du processeur de paiement agréé ou du processeur de paiement électronique et est régi par les règles des systèmes de paiements internationaux, par les règles des banques (y compris de la banque émettrice de la Carte attachée) et des autres entités participant au règlement.

3.9. Lors de l'indication de ses données conformément au paragraphe 3.2. des présentes Conditions et lors de l’utilisation ultérieur de la Carte attachée, l'Utilisateur confirme et garantit l'exactitude et l'exhaustivité des informations fournies relatives à la carte bancaire valable émise à son nom ; le respect par lui des règles des systèmes de paiements internationaux et des exigences de la banque émettrice de la Carte attachée, y compris en ce qui concerne les modalités de la réalisation des paiements sans espèces.

3.10. L'Utilisateur comprend et accepte que toutes les actions effectuées dans le cadre du Service avec l'utilisation du numéro mobile confirmé par lui, y compris en ce qui concerne le paiement sans espèces à l'aide de la Carte bancaire attachée sont réputées d'avoir été effectuées par l'Utilisateur.

3.11. Dans le cas du désaccord de l'Utilisateur avec le fait et/ou avec le montant du paiement sans espèces et dans le cas des questions liées à l’utilisation de la Carte attachée dans le cadre du Service, l'Utilisateur a le droit de s'adresser à la Société par téléphone dont les numéros sont indiquée par le Service et/ou via l'interface du service assistance clients (formulaire de contact) dans le délai de 14 jours à compter de la date de réalisation du paiement sans espèces ou de la date des autres actions ou événements faisant l'objet de la demande.

Si, suite à la vérification d'une telle demande la Société prend la décision de remboursement intégral ou partiel du montant du paiement sans espèces, ce remboursement est effectué sur le compte bancaire de la carte bancaire qui a été utilisée pour le paiement sans espèces. Le remboursement des fonds est effectué avec la participation du processeur de paiement agréé ou du processeur de paiement électronique et est régi par les règles des systèmes de paiements internationaux, par les règles des banques (y compris de la banque émettrice de la Carte attachée) et des autres entités participant au règlement. Dans les cas où la Société ne participe pas aux règlements à l'aide de la Carte attachée, la Société peut intervenir en qualité de l'entité qui transmet les messages de l'Utilisateur concernant les questions susmentionnées aux fournisseurs de services de transport, aux bureaux d'expédition ou à d'autres personnes qui sont bénéficiaires du paiement au titre des opérations susmentionnées liées à la Carte attachée.

3.12. La Société se réserve le droit d'exiger à tout moment la justification par l'Utilisateur des données indiquées par lui dans le cadre du Service, y compris des données de la Carte attachée et de demander pour cela de fournir des pièces justificatives (notamment, des pièces d'identité) dont le défaut de présentation peut, à la convenance de la Société, être considéré comme la présentation des informations inexactes et peut entrainer les conséquences prévues au paragraphe 2.5. des présentes Conditions.

3.13. Les dispositions indiquées à la présente section et relatives aux conditions et aux modalités du paiement du service de transport des passagers et des bagages, y compris les services de livraison, ne sont pas applicables dans le cas où le paiement de ce service serait effectué au nom de l'Utilisateur par une tierce partie en vertu d'un contrat spécial passé entre la Société et la tierce partie susmentionnée.

4. Conditions et restrictions des avantages et des campagnes marketing

4.1. Les conditions et restrictions présentées en relation avec les publicités et les campagnes de Yang sont toujours appliquées à ces publicités et campagnes. De plus, à chaque publicité ou campagne sont appliquées les conditions et restrictions la concernant, y compris les Règles du programme de parrainage pour les Utilisateurs, présentées dans l'adresse https://yango.com/legal/cg.

5. Législation applicable et le règlement des litiges

5.1. Les Conditions d'utilisation et toute obligation non contractuelle découlant des Conditions d'utilisation ou en rapport avec celles-ci sont régies et interprétées conformément aux lois de l'Angleterre et du Pays de Galles, sans tenir compte des dispositions relatives aux conflits de lois.

5.2. Tout litige, différend, contentieux ou réclamation découlant de ou en rapport avec les présentes Conditions d'utilisation, y compris (mais sans s'y limiter) toute question concernant son existence, sa validité, son interprétation, son exécution, sa décharge et les recours applicables, sera soumis et définitivement résolu par arbitrage en vertu du Règlement d'arbitrage du Centre d'arbitrage international de Dubaï, lequel Règlement est réputé être incorporé par référence dans la présente clause. Le nombre d'arbitres est fixé à un. Le siège de l'arbitrage sera Dubaï, Émirats arabes unis. La langue utilisée dans l'arbitrage est l'anglais.

6. Soutien À La Clientèle

6.1. Si vous avez des questions sur le Service, veuillez envoyer un e-mail support@yango.com.

6.2. En traitant les plaintes des Utilisateurs concernant la qualité des services de transport de passagers et de bagages fournis par les prestataires de transport, Yango n'assume aucune responsabilité autre que de faire des recommandations aux prestataires de transport. Les fournisseurs de transport décident librement d'appliquer ou non une telle recommandation uniquement à leur discrétion.

7. Coordonnées de RideTechnology Global FZ-LLC

RideTechnology Global FZ-LLC (numéro de license: 101640)

Free Zone Limited Liability Company (FZ-LLC)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail : support@yango.com

Date de publication : 19.02.2024

La version precedente du document : https://yango.com/legal/yango_termsofuse/18092023

La version precedente du document : https://yango.com/legal/yango_termsofuse/11092023

La version precedente du document : https://yango.com/legal/yango_termsofuse/28072022

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of GTOG IT SOLUTIONS S.C. (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in Ethiopia.

1.2. The use of the Service by the User is governed by these Terms.

1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms, in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms the User may not use the Service.

1.4. Company may, at any time without notice to the User, amend provisions hereof. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The User bears a risk of failure to review a new version of the Terms and other Service Regulatory Documents. Any continued use of the Service after the Terms or Regulatory Documents have been changed will qualify as the acceptance of the new version.

1.5. The User shall stop using the Service, if he or she disagrees with any amendments to these Terms made as prescribed by cl. 1.4 hereof.

1.6. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Services) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.7. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.8. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.9. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services. Audio recording in the car is used only in exceptional cases of threats, conflicts or danger is a driver using the conflict (or SOS) button (in case such option is available in the region) subject to both user and driver receiving a voice notification on the beginning of the recording.

1.10. By using the Service, the User consents to receive promotional messages including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use, free of charge

2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation providers. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the transportation providers in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.

2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason. Through the functionality of the Service, the User may also access the aggregated information about the ratings made by the Driver, which is calculated based on the average of the last 40 rides’ ratings. Additional information about the functionality is available via the link - https://yango.com/am_et/lp/index

2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as the Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation providers), including to carry out cross-border transfer and to process personal information for Company’s partners to provide services to the User in the Service under the terms and for the purposes determined in the Privacy Policy available at: https://yango.com/legal/yango_privacy_notice.

3. Terms and restrictions of marketing benefits and campaigns

4.1. Terms and restrictions presented in connection with advertisements and campaigns of Yango are always applied to such advertisements and campaigns. Additionally, to each advertisement or campaign are applied the terms and restrictions concerning it, including the Rules of Referral program for Users, presented in address https://yango.com/legal/et.

4. Governing law and dispute resolution

5.1. These Terms of Use of Yango arising out of or in connection with these Terms shall be governed by and construed in accordance with law of Ethiopia.

5.2. Any disputes arising out or in connection with these Terms of Use of Yango shall be decided by the competent court in Ethiopia.

5. Customer Service

6.1. If you have any questions about the Service, please email support@yango.com.

6.2. By handling Users’ complaints concerning the quality of passenger and baggage transportation services provided by the transportation providers, Yango is not undertaking any responsibility other than making recommendations to the transportation providers. Transportation providers freely decide to apply or not such recommendation solely by their own discretion.

6. Details of the Company

Company full name: GTOG IT SOLUTIONS SHARE COMPANY

Registered Address: 595/596 Wondimaneh St, Arada Subcity, Addis Ababa, Ethiopia

Commercial Registration and Business license proc No. 980/2016

TIN: 0050388604

Date of publication: 12.09.2023

This document has been published upon the request and on behalf of G2G IT SOLUTIONS S.C.

የያንጎ አጠቃቀም ውል

1. ጠቀላላ ድንጋጌዎች

1.1. እነዚህ ውሎች (ከዚህ በኋላ ውሎች እየተባሉ የሚጠሩት) በኢትዮጵያ ውስጥ የያንጎ አገልግሎት (ከዚህ በኋላ አገልግሎት እየተባለ የሚጠራ) ለኢንተርኔት ተጠቃሚ (ከዚህ በኋላ ተጠቃሚ እየተባለ የሚጠራው) ከ ጂቱጂ አይቲ ሶሉሽንስ አክሲዮን (ከዚህ በኋላ ኩባንያ ተብሎ የሚጠራው) የቀረበ ነው።

1.2. የአገልግሎቱ በተጠቃሚው አጠቃቀም የሚተዳደረው በእነዚህ ውሎች ነው።

1.3. አገልግሎቱን (የተወሰኑ ተግባራቶቹን) መጠቀም በመጀመር፣ተጠቃሚው እነዚህን ውሎች፣ያለ ምንም ገደብ እና ልዩ ሁኔታዎች ሙሉ በሙሉ እንደተቀበላቸው ይቆጠራል። ተጠቃሚው በማንኛውም የውሎቹ ድንጋጌዎች ካልተስማማ አገልግሎቱን ላይጠቀም ይችላል።

1.4. ኩባንያው በማንኛውም ጊዜ ለተጠቃሚው ማስታወቂያ ሳይሰጥ የዚህን ድንጋጌዎች ማሻሻል ይችላል። የአሁኑ ስሪት እዚህ ይገኛል፡ https://yango.com/legal/termsofuse ። ተጠቃሚው የውሎቹን እና የቁጥጥር ሰነዶችን አዲስ ስሪት አለመገምገም የመቻል ስጋት አለበት። የአገልግሎት ውል ወይም የቁጥጥር ሰነዶች ከተቀየሩ በኋላ የሚቀጥል ማንኛውም የአገልግሎቱ አጠቃቀም ለአዲሱ ስሪት መቀበል ብቁ ይሆናል።

1.5. ከዚህ በላይ በአንቀጽ 1.4 በተደነገገው መሠረት በእነዚህ ውሎች ላይ ማሻሻያዎችን ካልተስማማ ተጠቃሚው አገልግሎቱን መጠቀሙን ያቆማል።

1.6. አገልግሎቱ ተጠቃሚው ሊጠይቀው የሚችለውን የመንገደኛ እና የሻንጣ ትራንስፖርት አገልግሎት ወይም ሌሎች አገልግሎቶችን (በአገሪቱ ውስጥ በአገልግሎቶች የሚገኝ ከሆነ) የሚገኙ የትራንስፖርት አቅራቢዎችን ጨምሮ መረጃን በነፃ እንዲያስቀምጥ ያስችለዋል። በተጠቀሱት መስኮች አገልግሎቶችን መስጠት እና በተጠቃሚው የተቀመጡ መለኪያዎችን በመጠቀም እንደዚህ ያሉ ቅናሾችን ይፈልጉ። ሁሉም በአሁኑ ጊዜ የሚገኙ የአገልግሎቱ ተግባራት ከማናቸውም እድገቶች እና/ወይም አዲስ የተጨመሩ ተግባራት ጋር ለእነዚህ ውሎች ተገዢ ናቸው።

ኩባንያው እንደ ተሸካሚ የትራንስፖርት አገልግሎት ወይም ተግባር እንደማይሰጥ እና ሁሉም እንደዚህ ያሉ የትራንስፖርት አገልግሎቶች በሶስተኛ ወገን ማለትም በኩባንው ተቀጣሪ ባልሆኑ የትራንስፖርት አቅራቢዎች እንደሚሰጡ አምነዋል፡፡ በአገልግሎቶች ግዥ ላይ በእርስዎ እና በትራንስፖርት አቅራቢዎች መካከል ያለው ግንኙነት በእርስዎ እና በትራንስፖርት አቅራቢዎች መካከል ባሉ ተዛማጅ ስምምነቶች የተደነገገ ነው፣ ኩባንያው የእነዚህ ስምምነቶች አካል አይደለም።

1.7. በተጠቃሚው ክልል ላይ በመመስረት ማንኛውም ወይም ሁሉም የአገልግሎቱ ተግባራት ተደራሽ ያልሆኑ ወይም የተገደቡ ሊሆኑ ይችላሉ። እንደዚህ አይነት ተጠቃሚ በግልፅ ሊጠቀምባቸው ካልቻለ ተግባራት ከተወሰነ ክልል ለሆነ ተጠቃሚ የማይደረስ (የተገደበ) እንደሆኑ ተደርገው ይወሰዳሉ። እነዚህን ገደቦች ለማስቀረት ማንኛውንም ቴክኒካል እና ሶፍትዌርን መሰረት ያደረጉ ዘዴዎችን መተግበር የተከለከለ ነው። ለተጠቃሚው ተደራሽ ያልሆኑ (የተገደቡ) የአገልግሎቱን የአስተዳደር ተግባራት ድንጋጌዎች ለተጠቃሚው ግልጽ ተደራሽነት እስኪያገኙ ድረስ ተግባራዊ ይሆናሉ። በአንድ የተወሰነ ክልል ውስጥ የአገልግሎቱ ተግባራት ተደራሽነት መረጃ ለተጠቃሚው ለኩባንያው በተላከለት ጥያቄ መሠረት መሰጠት አለበት።

1.8. ጥርጣሬን ለማስወገድ ኩባንያው የመንገደኞች እና የሻንጣ መጓጓዣ አገልግሎቶችን ወይም ሌሎች አገልግሎቶችን ፣ የአቅርቦት አገልግሎቶችን እና የእገዛ ዴስክ አገልግሎቶችን አይሰጥም።

1.9. ተጠቃሚው ከድጋፍ ቡድን እና ከትራንስፖርት አቅራቢዎች አሽከርካሪዎች ጋር የሚያደርጋቸው ሁሉም ንግግሮች ጥራትን ለመቆጣጠር እና አገልግሎቶችን ለማሻሻል መመዝገብ ይችላሉ።

1.10. አገልግሎቱን በመጠቀም ተጠቃሚው ኢሜይሎችን እና መልዕክቶችን ጨምሮ የማስተዋወቂያ መልዕክቶችን ለመቀበል ይስማማል። ተጠቃሚው ተዛማጅነት ያላቸውን የአገልግሎቱን ተግባራት በመጠቀም ወይም በደረሰው የማስተዋወቂያ መልእክት ውስጥ የተገለጹ መመሪያዎችን በመከተል ከማስተዋወቂያ መልዕክቶች ደንበኝነት ምዝገባ መውጣት ይችላል።

2. የአገልግሎቱ አጠቃቀም፣ የአገልግሎቱ የተወሰኑ ተግባራት

2.1. አገልግሎቱ ለተጠቃሚው የሚሰጠው ለግል ለንግድ ላልሆነ አገልግሎት ከክፍያ ነፃ ነው።

2.2. ስለ መንገደኞች እና የሻንጣ መጓጓዣ አገልግሎቶች ወይም ሌሎች አገልግሎቶች (ከዚህ በኋላ መረጃው እየተባለ የሚጠራው) መረጃ በሶስተኛ ወገኖች (አጋሮች) - የመጓጓዣ አቅራቢዎች- ይሰጣል። ስለሚቀርቡት አገልግሎቶች የበለጠ መረጃ ለማግኘት (በካቢኑ ውስጥ የWi-Fi መዳረሻ ነጥብ መገኘትን ጨምሮ፣ በጓዳ ውስጥ ፎቶ/የኩባንያው አጋር የቪዲዮ ክትትል እና ሌሎች መረጃዎች) ተጠቃሚው የአገልግሎቱን አጋሮች - የትራንስፖርት አቅራቢዎችን- ማነጋገር ወይም ማቅረብ ይችላል። የዕውቂያ ዝርዝሮቻቸው በአገልግሎቱ ተግባራት በኩል የአገልግሎቱ አጋሮች ተጠቃሚውን በተናጥል እንዲያነጋግሩ እና ስለሚሰጡት አገልግሎቶች መረጃ እንዲሰጡዋቸው ።

2.3. ኩባንያው በአገልግሎቱ አጋሮች - የትራንስፖርት አቅራቢዎች ፣ የትራንስፖርት አቅራቢዎች ጥቅማጥቅሞች ዋጋ እና ወቅታዊ ተገኝነት መረጃን ጨምሮ ለይዘቱ እና / ወይም ለቀረበው መረጃ አግባብነት ተጠያቂ አይሆንም። ተጠቃሚው በተናጥል (የኩባንያው ተሳትፎ ሳይኖር) በአገልግሎቶች አቅርቦት ላይ በአጋሮቹ ደንቦች መሰረት ከትራንስፖርት አቅራቢዎች ጋር ስለ አገልግሎቶች ግዥ መወያየት አለበት:: ኩባንያው በተጠቃሚው እና በትራንስፖርት አቅራቢዎች ለሚደረጉ የፋይናንስ እና ሌሎች ግብይቶች እና የትራንስፖርት አቅራቢዎችን አገልግሎት በተጠቃሚው ማግኘት ለሚያስከትላቸው ውጤቶች ተጠያቂ አይሆንም።

2.4. ተጠቃሚው የአገልግሎት አጋሮችን አገልግሎቶችን - የትራንስፖርት አቅራቢዎችን እና በአገልግሎቱ እና/ወይም በትራንስፖርት አቅራቢዎች ላይ አስተያየት የመስጠት /የመተው ተግባራትን ማግኘት ይችላል። የተጠቃሚዎች ደረጃዎች እና አስተያየቶች በአገልግሎት ድህረ ገጽ ላይ ይለጠፋሉ እና በሶስተኛ ወገን ድር ጣቢያዎች ላይ ሊገኙ ይችላሉ:: ኩባንያው ማንኛውንም ደረጃ ለመለጠፍ እና ለመሰረዝ / ለማገድ በማንኛውም ጊዜ ተጠቃሚው የለጠፈውን ማንኛውንም ደረጃ / አስተያየት በራሱ ፍቃድ እና ምንም ምክንያት ሳይሰጥ የመከልከል መብቱ የተጠበቀ ነው።

2.5. ኩባንያው በራሱ ፍቃድ የተጠቃሚውን መለያ ተጠቅሞ የተጠቃሚውን የአገልግሎቱን መዳረሻ የመገደብ (ወይም የአገልግሎቱን አንዳንድ ተግባራት በቴክኖሎጂ የሚቻል ከሆነ) የመገደብ ወይም የተጠቃሚውን ሙሉ መለያ በተለያዩ ጥሰቶች የማገድ ወይም የሕግ አውጪ መስፈርቶችን ወይም የሶስተኛ ወገን መብቶችን እና ህጋዊ ፍላጎቶችን ለማክበር በተጠቃሚው ላይ ሌላ ማንኛውንም እርምጃ የመውሰድ መብቱ የተጠበቀ ነው።

2.6. የመጓጓዣ ወይም የሌሎች አገልግሎቶች ፍላጎት ከፍ ባለ ጊዜ (ከበዓላት በፊት ቀናት ፣ የጅምላ ዝግጅቶች እና ሌሎች ጉዳዮችን ጨምሮ) የአገልግሎት አጋሮች ታሪፍ ሊጨምር ይችላል። ኩባንያው ስለ ከፍተኛ ታሪፍ የሚመለከተውን ማስታወቂያ በአገልግሎት ድህረ ገጽ https://yango.com ላይ በመለጠፍ ወይም በሌላ መልኩ ካምፓኒው ተስማሚ ነው ብሎ በማሰብ ወደ ተጠቃሚው የሞባይል ስልክ ቁጥር ወይም በሞባይል መተግበሪያ የመረጃ መልእክት በመላክ ያሳውቃል።

2.7. የመንገደኞች እና የሻንጣ መጓጓዣ አገልግሎቶች በአገልግሎቱ ውስጥ ባለው ታሪፍ መሠረት በተለያዩ የተሽከርካሪ ዓይነቶች ይሰጣሉ። ተሽከርካሪዎች በአገልግሎቱ አጋሮች በሚሰጡት የተሽከርካሪ አፈጻጸም መረጃ ላይ በመመስረት በራስ-ሰር ይመደባሉ::

2.8. በአንዳንድ የአገልግሎት ታሪፎች ውስጥ አገልግሎቱ በቅድሚያ ጉዞዎችን ማዘዝን የሚደግፍ ከሆነ (ከዚህ በኋላ "በቅድሚያ የታዘዙ ጉዞዎች") ፣ ትዕዛዙ ለአገልግሎት አጋር በትእዛዙ በተገለጸው ጊዜ (ከ 30 ደቂቃዎች ያልበለጠ) ለማረጋገጥ ትዕዛዙ ይገኛል ። አስቀድሞ የታዘዘው ጉዞ ከመጀመሩ በፊት)። ቅድሚያ የታዘዘው የጉዞ ዋጋ ተሰልቶ በአገልግሎቱ ውስጥ ይገለጻል። በአገልግሎት ድህረ ገጽ https://yango.com ላይ በተዘረዘሩት ሁኔታዎች ዋጋው ሊቀየር ይችላል።

2.9. ተጠቃሚው ኩባንያው የያንጎ አገልግሎት ተጠቃሚ የግል መረጃን (የግል ዝርዝሮችን ጨምሮ)፣ የተጠቃሚውን የግል መረጃ ለኩባንያው አጋሮች (የትራንስፖርት አቅራቢዎች) እንዲያስተላልፍ እና የኩባንያው አጋሮች አገልግሎቶችን እንዲሰጡ የግል መረጃዎችን እንዲያስተናግድ ይፈቅድለታል። በአገልግሎቱ ውስጥ ያለው ተጠቃሚ በውሎቹ እና በግላዊነት ፖሊሲ ውስጥ ለተወሰኑት ዓላማዎች፡ https://yango.com/legal/yango_privacy_notice

2.10. ተጠቃሚው የማድረስ አገልግሎቶችን ከኩባንያው አጋሮች ካዘዘ፣ እሱ ወይም እሷ የሚከተሉትን ዕቃዎች ላለማስረከብ ቃል ገብተዋል፡-

2.10.1. በእጅ የሚያዝ ውጊያ፣ ወታደራዊ ያልሆነ እና የአገልግሎት መሣሪያዎች፣ ጥይቶች፣ መለዋወጫዎች እና አካላት፣ የስፖርት ቀስቶች እና ቀስተ ደመናዎች፣ የጦር መሳሪያዎች ለብርሃን፣ ለጭስ እና ለድምጽ ምልክቶች፣ ለኤሌክትሪክ መሳሪያዎች፣ ለኤሌክትሮሾክ መሳሪያዎች እና ብልጭታ ሰጪዎች፣ ቀዝቃዛ ምላጭ የጦር መሳሪያዎች፣ ብሉጅኖች፣ አንጓ - ብናኝ ፣ ሹሪከን ፣ ቀንበጦች ፣ ቡሜራንግስ እና ሌሎች የተስተካከሉ ዕቃዎችን ለመምታት ፣ ለመስበር ፣ ለመወርወር ፣ ለመብሳት እና ለመቁረጥ ከስፖርት መሳሪያዎች በስተቀር ፣ ልዩ ቴክኒካል ባለሁለት አጠቃቀም መሳሪያዎች እና አካላት;

2.10.2. ናርኮቲክ መድሐኒቶች, ሳይኮትሮፒክ ንጥረነገሮች, ቀዳሚዎች እና አናሎግዎቻቸው;

2.10.3. የኑክሌር ቁሶች፣ ራዲዮአክቲቭ፣ ሱፐርፖተንት፣ ካስቲክ፣ ፈንጂ እና ተቀጣጣይ ነገሮች፣ ተኩስ ወኪሎች፣ ፒሮቴክኒክ ንጥረ ነገሮች እና ተዛማጅ ነገሮች እና ሌሎች አደገኛ ንጥረ ነገሮች;

2.10.4. መርዝ፣ መርዛማ እንስሳት፣ መርዛማ ንጥረ ነገሮች፣ መርዛማ ተክሎች እና መርዛማ ተክሎች ዘሮች፣

2.10.5. ብሄራዊ ገንዘቦች እና የውጭ ምንዛሪ፣

2.10.6. የሕገ-መንግሥታዊ ሥርዓቱን አደጋ ላይ የሚጥል፣ ብሔራዊ ደህንነትን የሚያወድም ፣ ጦርነት ፣ ማህበራዊ ፣ ዘር ፣ ብሔራዊ ፣ ሃይማኖታዊ ፣ የመደብ እና የጎሳ የበላይነት ፣ ጭካኔ ፣ እና ዓመፅ የሚቀስቅስ, እና የብልግና ምስሎችን የያዙ; የታተሙ ህትመቶች ፣ ሥዕላዊ መግለጫዎች ፣ ፊልም ፣ ፎቶ ፣ ኦዲዮ እና ቪዲዮ ቁሳቁሶች፣

2.10.7. ልዩ ጥቅል ከሌለባቸው በሰተቀር የሚበላሹ ምግቦች፣

2.10.8. በተፈጥሯቸው ወይም በማሸግ ምክንያት በሕዝብ ላይ አደጋ ሊሆኑ የሚችሉ፣ ሌሎች ሸክሞችን፣ በዙሪያው ያሉ ሰዎችን ወይም ዕቃዎችን ሊበክሉ ወይም ሊያበላሹ የሚችሉ ዕቃዎች እና ቁሶች፣

2.10.9. እንስሳት እና ተክሎች, ባዮሎጂካል ቁሶች፣

2.10.10. ምግብን ጨምሮ ልዩ የታጠቁ ተሽከርካሪዎችን ለማጓጓዝ የሚያስፈልጋቸው እቃዎች;

2.10.11. በክፍት መያዣዎች ውስጥ ፈሳሾች፣

2.10.12. የቦታ መመገቢያ ዕቃዎች ፣ አጠቃላይ ርዝመት ፣ ስፋት (ሁለት ዲያሜትሮች ወይም መጥረቢያዎች በጥቅል መሠረት) እና የከፍታ ልኬቶች (ልዩ ነፃነቶች የሚጠበቁ) ከ 150 ሴ.ሜ ያልፋሉ ። ከ 150 ሴ.ሜ በላይ ረጅም እቃዎች; የተዘዋወሩ እቃዎች ክብደት ከ 20 ኪ.ግ መብለጥ አይችልም፣

2.10.13. ያለ ልዩ ማሸጊያዎች ደካማ እቃዎች፣ እንዲሁም

2.10.14. በሀገሪቱ የማጓጓዣ አገልግሎት አቅርቦት ክልል ውስጥ ስርጭቱ የተከለከለ ወይም የተገደበ ማንኛውም ሌላ ዕቃ።

2.11. የኩባንያው አጋሮች በሚቀርቡት ዕቃዎች ላይ ሌሎች ገደቦችን ሊያዘጋጁ ይችላሉ።

2.12. የኩባንያው አጋሮች ምንም አይነት የፖስታ አገልግሎት አይሰጡም፡፡ እንዲሁም የፖስታ ዕቃዎችን (የአድራሻ ደብዳቤዎች, የፖስታ እቃዎች, ኮንቴይነሮች, በተዛማጅ ማሸጊያዎች ውስጥ የታተሙ ህትመቶች) አይቀበሉም፡፡

2.13. ሹፌሩ እንደ የኩባንያው አጋር ተወካይ ሆኖ የማጓጓዣ ሰነዱን ከተጠቃሚው ጋር ማዘጋጀት ይችላል ወይም የእቃ ማጓጓዣ ሰነዱን ላለመደምደም ወደ ስምምነት ሊገቡ ይችላሉ፡፡

2.14. ተጠቃሚው፣ እሱ ወይም እሷ የሚቀርቡት ዕቃዎች ላይ ከላይ የተጠቀሱትን መስፈርቶች ካላሟላ፣ የኩባንያው አጋር የማድረስ አገልግሎት በሚሰጥበት ጊዜ ለሚከሰቱት አሉታዊ ውጤቶች ተጠያቂው እሱ (ተጠቃሚው) ብቻ መሆኑን አውቆ አረጋግጡአል። በተመሳሳይ ጊዜ የኩባንያው አጋር ወይም የኩባንያው አጋር ተወካዮች የማይደርሱ ዕቃዎችን ካገኙ የኩባንያው አጋር ለተጠቃሚው የማድረስ አገልግሎት ሊከለክል ይችላል።

3. የግብይት ጥቅማጥቅሞች እና ዘመቻዎች ውሎች እና ገደቦች

3.1. ከያንጎ ማስታወቂያዎች እና ዘመቻዎች ጋር በተገናኘ የቀረቡት ውሎች እና ገደቦች ሁልጊዜ እንደዚህ ባሉ ማስታወቂያዎች እና ዘመቻዎች ላይ ይተገበራሉ። በተጨማሪም፣ በእያንዳንዱ ማስታወቂያ ወይም ዘመቻ https://yango.com/legal/et አድራሻ ላይ የቀረቡት የተጠቃሚዎች ሪፈራል ፕሮግራምን ጨምሮ ስለእሱ ውሎች እና ገደቦች ይተገበራሉ።

4. ተፈዓሚ ህግ እና የግጭት አፈታት

4.1. ከእነዚህ ውሎች የተነሣ ወይም ተያያዥነት ያላቸው እነዚህ የያንጎ የአጠቃቀም ውል በኢትዮጵያህግ መሰረት መተዳደር እና መተርጎም ያለባቸው ሲሆን።

4.2. የያንጎ የአጠቃቀም ውል ጋር በተያያዘ የሚነሱ ማናቸውም አለመግባባቶች በኢትዮጵያስልጣን ባለው ፍርድ ቤት ይወሰናሉ።

5. የደንበኞች ግልጋሎት

5.1. ስለ አገልግሎቱ ማንኛቸውም ጥያቄዎች ካሉዎት፣ እባክዎን support@yango.com ላይ ኢሜይል ያድርጉ፡፡

5.2. በትራንስፖርት አቅራቢዎች የሚሰጠውን የመንገደኛ እና የሻንጣ ትራንስፖርት አገልግሎት ጥራት በተመለከተ የተጠቃሚዎችን ቅሬታ በማስተናገድ ያንጎ ለትራንስፖርት አቅራቢዎች ምክሮችን ከመስጠት ውጭ ምንም አይነት ኃላፊነት አይወስድም። የትራንስፖርት አቅራቢዎች በነፃነት እንዲህ ያለውን ምክር በራሳቸው ውሳኔ ብቻ ለማመልከት ይወስናሉ፡፡

6. የ ጂቱጂ አይቲ ሶሉሽንስ አክሲዮን ማህበርዝርዝር አድራሻ

ድርጅቱ ስም፡ ጂቱጂ አይቲ ሶሉሽንስ አክሲዮን ማህበር

የንግድ ምዝገባ ቁጥር፡ MT/AA/3/0036287/2008)

በግብር ከፋይ መለያ ቁጥር፡ 0050388604

የንግድ ድርጅቱ አድራሻ፡

ክፍለ ከተማ፡ አራዳ ወረዳ 01፡

የቤት ቁጥር 595/596/6ኛ ፎቅ፡ ቢ/ቁ፡610

አዲስ አበባ

ስልክ ቁጥር፡ 0911559277

የታተመበት ቀን፡ 12.09.2023

ይህ ሰነድ በጂ ቱ ጂ ጥያቄ መሠረት፤ ጂ ቱ ጂ አይቲ ሶሉሽንስን በመወከል ታትሟል።

Terms of Use of Yango

 

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in Pakistan.

1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms and provisions of regulatory documents - regulatory documents – License to Use Search Engine and Privacy Policy (hereinafter referred to as Regulatory Documents), in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms and/or Regulatory Documents, the User may not use the Service. Rules of Referral Program for users are posted at https://yango.com/en_pk/lp/pk

1.4. The Company may, after prior notice to and consent from the User, amend provisions hereof, and may, under the same conditions, amend provisions of the Regulatory Documents. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The Company can provide the User with a translation of this Terms from English into other languages. However, in the event of a conflict between the Terms in English and its translation, only the English version of the Terms shall be legally binding.

1.5. The User can withdraw from these Terms at any time by deleting the Program from the memory of the User’s mobile device.

1.6. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Services) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT THE COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY A THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER. THE COMPANY IS NOT A PARTY OF THESE AGREEMENTS.

1.7. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.8. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.9. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services. Audio recording in the car is used only in exceptional cases of threats, conflicts or danger is a driver using the conflict (or SOS) button (in case such option is available in the region) subject to both user and driver receiving a voice notification on the beginning of the recording.

1.10. By using the Service, the User consents to receive promotional messages including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

 

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use, free of charge, for an indefinite time period.

2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (carriers)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the transportation providers in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.

2.4 The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason. Through the functionality of the Service, the User may also access the aggregated information about the ratings made by the Driver, which is calculated based on the average of the last 40 rides’ ratings. Additional information about the functionality is available via the link - https://yango.com/ur_pk/lp/index

2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including rush hours, days before holidays, days of mass events and other cases - "Rush hour\High Demand"), a multiplier may be applied to ride rates by the Service partners . The Company informs of higher rates by marking the offer as the rush hour offer in the mobile application. In the circumstances when there is no Vehicle available in a User’s location (as specified in the Request), the User may be offered to order a Vehicle available in a more distant location, in this case the final price of the trip may be increased (“Paid arrival”). The calculation of such increase shall be based on (1) the distance between the relevant Vehicle’s actual location and the User’s location, and (2) the time required for such Vehicle to arrive from its actual location to the User’s location.”

2.7. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. If the Service supports the feature allowing the User to increase (by 50% max.) or decrease (by 20% max.) the price of certain Service tariffs and to make orders with such altered price the order will be available for the Service partner who will either confirm or decline the order at his own discretion. To suggest an altered price as specified above the User will have to set it in the mobile application before placing the order.

2.10. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.11. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation providers), and to process personal information for Company’s partners to provide services to the User in the Service. When the User turns to the Service, his/her personal information is transmitted to be processed under the terms and for the purposes determined in the Privacy Policy of available at: (https://yango.com/legal/yango_privacy_notice).

2.12. If the User orders delivery services from the Company’s partners, he or she undertakes not to hand over for the delivery the following items:

  • hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
  • narcotic drugs, psychotropic substances, precursors and their analogs;
  • nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
  • poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
  • the national currency and foreign currency;
  • printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
  • perishable food without special package;
  • items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles to be transported, including foodstuff;
  • liquids in open containers;
  • space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
  • fragile items without special packaging;
  • any other items, which distribution is prohibited or limited in the territory of country of delivery service provision.

The Company’s partners may set other limits on items to be delivered.

The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come to an agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provides delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.

2.13. If the User orders transportation services via motorbike from Company’s partners (if such function of the Service is available in User’s country), the User confirms his agreement with the conditions and restrictions within the specified option, including:

  • when the User places a request via tariff with motorbikes, only one passenger can make a ride.
  • safety measures shall be followed at all times (including, but not limited, wearing of helmet).

Partners may impose additional restrictions. Partners have the right to refuse the User a ride if the User fails to comply with the established requirements.

2.14. If the User orders transportation services via a rikshaw motor cab from Company’s partners (if such function of the Service is available in User’s country), the User confirms his agreement with the conditions and restrictions within the specified option, including:

  • when the User places a request via tariff with motorbikes, only two passengers can make a ride.

Partners may impose additional restrictions. Partners have the right to refuse the User a ride if the User fails to comply with the established requirements.

 

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).

3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with the Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to Euro 0,1 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact the Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, the Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If the Company is not a party to settlements made via the Linked Card, the Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. The Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if the Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract the Company signed with such third party.

 

4. Terms and restrictions of marketing benefits and campaigns

4.1. Terms and restrictions presented in connection with advertisements and campaigns of Yango are always applied to such advertisements and campaigns. Additionally, to each advertisement or campaign are applied the terms and restrictions concerning it, including the Rules of Referral program for Users (if applicable), presented in address https://yango.com/en_pk/lp/pk .

 

5. Governing law and dispute resolution

5.1. These Terms of Use of Yango arising out of or in connection with these Terms shall be governed by and construed in accordance with law of the UAE, without regard to its conflict of law provisions.

5.2. Any disputes arising out or in connection with these Terms of Use of Yango shall be decided by the competent court in the UAE, unless mandatory conflict of laws provisions provide otherwise.

 

6. Details of RideTechnology Global FZ-LLC

RideTechnology Global FZ-LLC (License number: 101640)

Free Zone Limited Liability Company (FZ-LLC)

104A, First floor, Bld. 12, Dubai Internet City, Emirate of Dubai, the UAE

e-mail: support@yango.com

Date of publication: 07.09.2023

Previous version: https://yandex.com/legal/yango_termsofuse/31082023

Previous version: https://yandex.com/legal/yango_termsofuse/14072023

Previous version: https://yandex.com/legal/yango_termsofuse/06062023

Previous version: https://yandex.com/legal/yango_termsofuse/21042023

Terms of Use of Yango

 

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service) in Peru.

1.2. The Company may, after prior notice and consent from the User, amend provisions hereof, under the same conditions, amend provisions of the Regulatory Documents. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The Company can provide the User with a translation of this Terms from English into other languages. However, in the event of a conflict between the Terms in English and its translation, only the English version of the Terms shall be legally binding.

1.3. The User can withdraw from these Terms at any time by deleting the Program from the memory of the User’s mobile device.

1.4. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (if available in the country via Services) of available transportation providers, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.5. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.

1.6. For the avoidance of doubt, the Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

1.7. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services.

1.8. By using the Service, the User consents to receive promotional messages including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

 

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use, free of charge, for an indefinite time period.

2.2. Information on passenger and baggage transportation services or other services (hereinafter referred to as the Information) is provided by third parties (partners)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Company's partner, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. The Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of the Company) discuss the acquisition of services with the transportation providers in accordance with the partners’ rules on the provision of services. The Company shall not be held liable for financial and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.

2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason. Through the functionality of the Service, the User may also access the aggregated information about the ratings made by the Driver, which is calculated based on the average of the last 40 rides’ ratings. Additional information about the functionality is available via the link - https://yango.com/es_pe/lp/index

2.5. The Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. The Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as the Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.10. The User authorizes the Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation providers), and to process personal information for Company’s partners to provide services to the User in the Service. When the User turns to the Service, his/her personal information is transmitted to be processed under the terms and for the purposes determined in the Privacy Policy available at: (https://yango.com/legal/yango_privacy_notice).

2.11. If the User orders delivery services from the Company’s partners, he or she undertakes not to hand over for the delivery the following items:

  • hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;
  • narcotic drugs, psychotropic substances, precursors and their analogs;
  • nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;
  • poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;
  • the national currency and foreign currency;
  • printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;
  • perishable food without special package;
  • items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;
  • animals and plants, biological materials;
  • items requiring specially equipped vehicles to be transported, including foodstuff;
  • liquids in open containers;
  • space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;
  • fragile items without special packaging;
  • any other items, which distribution is prohibited or limited in the territory of country of delivery service provision.

The Company’s partners may set other limits on items to be delivered.

The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provide delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.

 

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).

3.1.2. If the non-cash payment is available via Services in the User’s country, the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). The Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on t