Terms, Conditions, and Limitations that apply to Republic of Zambia 

The following terms, conditions, and limitations apply to any advertisement materials:

Yango is an informational service and not a transportation or taxi services provider. Transportation services are provided by third parties. Any statements displayed are for informational purposes only and do not constitute an offer or promise.

Where a relevant badge is displayed, the following is applicable:

App Store is a trademark of Apple Inc., registered in the U.S. and other countries.

Google Play and the Google Play logo are trademarks of Google LLC.

The following terms, conditions, and limitations apply to any advertisement materials which display a price of a ride:

The prices displayed (i) are not an offer or promise, (ii) are estimates and actual prices may vary depending on traffic, time of the day, demand and other conditions, (iii) relate to rides ordered within the area(s) in Zambia where the Yango service is available, and (iv) are valid for a limited period of time and may be changed or revoked without notice or providing any compensation or substitute.

Yango is an informational service and not a transportation or taxi services provider. Transportation services are provided by third parties.

The following terms, conditions, and limitations apply to promo codes:

(1) Available in Lusaka, Ndola, Kitwe.

(2) No money equivalent will be paid to compensate for unused discounts.

(3) Expired discounts cannot be renewed.

(4) If a discount does not cover the full price of the ride, the customer will be responsible for paying the balance of the price of the ride as calculated by the Yango mobile application after the application of the discount.

(5) These terms and limitations and the terms and limitations as supplied with the promo code and (or) available on this website shall be read and understood as complementary.

(6) These terms may be changed at any time by the operator of Yango service without a notice and without payment of any compensation.

(7) The promo codes cannot be combined with other promo codes and new users’ discounts

Discounts for new users

The 30% (max 35 ZMW) discount is valid on the first three Economy rides for new users in Lusaka, Ndola, Kitwe until 31.12.2023. The discount for new users cannot be combined with other promo codes.

Referral program rules
  1. Yango is an informational service.
  2. Transportation services are provided by third parties.
  3. The conditions are subject to change without notice.
  4. The 10% (K 10 max) discount (the ‘Friend’s Discount’) is valid from 24/03/2023, and can be applied to a ride that is made from, the date of its activation by your friend in the Yango application and until the expiration of thirty (30) calendar days from the date of such activation, provided always that your friend meets the requirements of a new user of Yango (see below).
  5. The 50% (K 30 max) discount (the ‘Giver’s Discount’) is valid from 24/03/2023, and can be applied to a ride that is made from, the date when you have received a notice from the Yango application that your friend has completed a ride to which the Friend’s Discount has been applied and until the expiration of thirty (30) calendar days from the date of such notice.
  6. The number of the Friend’s Discounts is limited to 999 per an individual user and no guarantee or promise, whether express or implied, is provided to you that this number will be increased after the number of the Friend’s Discounts has been exhausted. The operator of the Yango service has not duty to inform you when the Friend’s Discounts are exhausted.
  7. Only randomly selected users of the Yango application that have made at least one (1) ride which has been ordered with the Yango application can send the Friend’s Discount to a friend.
  8. No money equivalent will be paid to compensate for any unused benefit of any Discount.
  9. Expired Discounts cannot be renewed or replaced.
  10. If a Discount does not cover the full price of the ride, the recipient of the relevant discount is obliged to pay for the remaining price of the ride.
  11. The existing users of Yango (i.e., these are those who have already ordered at least one (1) ride with the Yango application) cannot use, or take any other benefit of, the Friend’s Discount.
  12. The Friend’s Discount is available only to new users of the Yango application (i.e., these are those who have never ordered any ride with the Yango application).
  13. If you have already used the Friend’s Discount for your first ride, this message is irrelevant.
  14. If you cannot activate a Discount or experience other issues with Discounts, please contact support@yango.yandex.com.
  15. These terms and limitations as well as those presented in connection with the promo code apply.
  16. Within Yango referral program from 24/03/2023 until 31/03/2023 Yango user can participate in promotional campaign “Referral contest” (“Campaign”) subject to the following terms and conditions: Definition Meaning Campaign Task Refer Friends by sharing your individual code (Friends Discount). The participant with biggest number of applied Friends Discounts based on Yango app statistics within Campaign dates will be selected as Winner. Campaign Campaign aims to increase the number of rides through Yango mobile application and promotion of Yango mobile application in Lusaka, Ndola and Kitwe (Zambia). Campaign is being held in by the Organizer. Campaign dates Rides with applied Friends Discount shall take Yango from 24 March 2023 until 31 March 2023. Winner shall be determined and contacted by phone on 3 April 2022. Winner Participant which has been selected based on Yango statistics data as specified in Campaign Task. Total number of Winners is 1. Rules This terms and conditions that govern Campaign published online at https://yango.com/legal/za.
    Organizer of the Campaign Tide Media Consultancy, address PLOT 191B Chindo Road Kabulonga Lusaka, Zambia, contact email: staceym@tidemediaconsultancy.com Participants Yango users that share their Friends Discount for rides in Lusaka, Ndola and Kitwe (Zambia). Prize Iphone 14 Pro 512 MB (1 item). Prize shall be forwarded to Winner by Organizer as Organizer agrees with Winner separately.

16.1. The Campaign is organized and performed by the Organizer. Participation in a Campaign does not automatically mean that the Participant has won the Prize. 

16.2. Limitation for amount of Friend’s Discounts specified in s. 6 above for the Campaign dates. 

16.3. If the Organizer considers that a certain participation is suspected of fraud, abuse or dishonesty it reserves the right to cancel such participation without prior notice to that Participant.

 16.4. For the avoidance of any doubt, the Organizer has no obligation to supplement the number of Prizes and/or replace the Prize. The Prize granted within this Campaign cannot be replaced or exchanged for money or other benefits. The Prize is not nominal and can be transferred by the Winner to any other individual by their choice. The Winner shall calculate, retain and remit any taxes due and arising from the Prize awarded under the Campaign. 

16.5. The Organizer reserves the right to take all necessary measures in case of attempt of fraud/fraud, abuse or any other attempt that could affect the image and the conduct of the Campaign. The Organizer reserves the right to indefinitely exclude any Participant in the Campaign which Participant has not fulfilled and/or has not complied with the conditions included in the Rules. In case of fraudulent behaviour, the Organizer reserves the right to suspend/cancel at any time the rights and benefits of the Participants, without any payment or any compensation. In case the fraudulent behaviour is discovered after the award of the Prize, the Participant shall return to the Organizer the Prize or its value and any related expenses. By participating in this Campaign, the Participant declares on their own responsibility that they have been aware and agree that they are solely responsible for any consequences of non-compliance with the Rules. The Organizer shall not be liable for any damages incurred by a Participant or any third party in connection with the Prize, after the prizes are awarded, irrespective of the nature of such damages. The Organizer shall have no liability in the following cases: (a) for incomplete, inaccurate or incorrect participations, as well as for those performed after the expiry of the Campaign period, (b) subject to 6.1 above, for losses or delays in entry into possession of the prizes, determined by factors independent of the Organizer’s will or control, (c) for unannounced Internet service interruptions by their suppliers or blocking internal access due to network congestion during intense internet traffic periods, and (d) for any disputes relating to the rights of use on mobile devices where the applications have been downloaded. 16.5. In view of the implementation of the Campaign, for the specific purposes indicated here below, the Organizer will process personal data of the Participants in accordance with the Data Protection Act No. 3 of 2021. By entering in the Campaign, the Participant expressly consents to the Organizer processing their personal data in a manner contemplated in these Rules. The Participants understand that the processing of personal data in the conditions and solely for the purposes listed in these Rules is indispensable for conducting the Campaign and granting the Prize. Entering the Campaign will represent express consent for data processing in view of conducting the Campaign. 

16.6. Any disputes arising between the Organizer and the participants in this Contest shall be resolved amicably by discussions and/or negotiations and if this is not possible, disputes will be taken to the competent Zambian court authorities within four (4) days of the failure to resolve by discussion/negotiations. Any complaints related to the conduct of the Contest will be sent to the following address support@yango.yandex.com, within five (5) calendar days after the end of the Contest. After this date, the Organizer will no longer consider any complaints. Rules are governed by the laws of Zambia.

Published 24.03.2023
Tue Oct 10 2023 13:43:00 GMT+0300 (Moscow Standard Time)