Yango and Deli Privacy Notice

Our mobile and web apps (the term “app” is used for both hereinafter) let you order transportation and delivery services from our partners or our companies.

Yango and Deli apps were developed by an international IT company with offices around the world and headquarters in the Netherlands.

1. HOW TO CONTACT US?

1. Our Data Protection Officer can be contacted by email at dpo-yt@yango.com

2. You can reach our customer support team via the mobile app after logging in. Logging into the app allows us to identify you.

2. WHO IS PROCESSING YOUR PERSONAL DATA?

1. Your personal data are processed by the company providing the service in your country:

App Country Company Address
Yango

Finland

Ivory Coast

Norway

Democratic Republic of the Congo

Ridetech International B.V. Schiphol Boulevard 291, 1118 BH Schiphol, Netherlands

Ghana

Zambia

MLU Africa B.V. Schiphol Boulevard 291, 1118 BH Schiphol, Netherlands

Angola

Cameroon

Senegal

Republic of the Congo

MLU Europe B.V. Schiphol Boulevard 291, 1118 BH Schiphol, Netherlands
Azerbaijan Uber ML B.V. Schiphol Boulevard 291, 1118 BH Schiphol, the Netherlands
Israel Yango.Taxi Ltd. 148 Begin Road, Tel Aviv, 6492104, Israel
UAE, Dubai Yango GCC Electronic Transport Services LLC UAE, Dubai, Al Suq Al Kabeer, Mohammed Saad Abdulla Al Sharif, office No. M10
Deli Israel Yango Deli Israel Ltd. 148 Begin Road, Tel Aviv, 6492104, Israel

These companies act, according to applicable laws, as “controllers” – controllers determine the purposes and means of the processing of personal data.

2. Our apps use a single authentication tool. Once you are registered, you can use our apps in each country where we distribute them. Your personal data are not communicated to other apps that we distribute unless you start using these apps.

3. WHAT PERSONAL DATA ARE PROCESSED, HOW, AND WHY?

1. Categories of data we process, source of these data, and purposes of processing are as follows:

Source Data Purposes
You provide to us directly

Name

Phone number

To identify you as our user and communicate with you about your order
Addresses To show you the services or goods available to order, purchase, and deliver in your area and to process and fulfill your order
Customer comments To process and fulfill your order according to your preferences
Banking information To proceed with your payment
Email address To send you service information about your orders and, if you consented to it, marketing messages
Fill-in forms To provide you with feedback and special offers, process your request to customer support, arrange your participation in marketing contests or any other activities
Received from your device and our apps IP address; device identifier, type and model; mobile operating system; browser or mobile application details To secure access to your account and our IT-systems
Advertising identifier To adjust targeted advertisements
Generated when you interact with the app Time spent to complete an order; services or goods ordered most often; number of screens viewed while interacting with our apps; average order value To improve the app and user experience; provide relevant features, modify apps interfaces; expand our customer base; improve our marketing and economic strategy; and prevent unauthorized orders
Received from the authentication tool used by you in apps provided by members of our company group Addresses that you searched for or visited To improve the app and user experience, and suggest orders or delivery addresses
Received from our marketing agencies Identifier of the source or promotional link used to download or access the apps To understand whether an advertising campaign is successful
You provide to the customer support team via social media Specified by you at your discretion; requested by us at our discretion To resolve issues related to our apps
Generated when you communicate with our customer support team and drivers, couriers or deliverers via the apps Recordings of the conversations To resolve disputes and legal claims; control the quality of the service provided

2. The data that you provide to us directly are required in order for the app to function properly. Without such data, you would be unable to place an order, proceed with the payment or use other functionalities.

3. Data generated when you interact with the apps, received from the authentication tool used by you in apps provided by members of our company group, or received from our marketing agencies are used to achieve a legitimate interest while respecting your rights.

4. We may request your consent to use data to arrange your participation in marketing contests or any other activities.

In any case, you will be informed of the data collected and the purpose of the data collection. You will be able to withdraw your consent at any time by contacting us.

You can refuse to provide such consent and it will not affect your ability to use our apps.

5. In exceptional cases, such as a medical emergency or pandemic, we may process your data for reasons of substantial public interest, to protect your vital interests or the vital interests of a third party, or for reasons of public interest in the area of public health.

6. We use automated data processing for our anti-fraud systems which automatically detect your activity within the app and block certain functions or the ability to place an order. This is done to promptly protect your account and our financial interests, as well as the financial interests of our partners and third parties, while performing a contract between you and us.

If you consider that our systems have made an error, please contact us.

7. We process your data until the purpose for processing them is achieved. We can continue processing your data if such processing is required by law or necessary to protect our rights and interests, as well as the rights and interests of third parties.

For example, order-related data are stored for the relevant limitation period.

8. Phone conversations with our customer support team, as well as with the drivers, couriers or deliverers, are recorded if they are made through the apps or contact details indicated in the apps.

The recordings could be used in the context of disputes and legal claims, as well as to control the quality of the service provided.

Recordings are kept for 30 days for customer to driver, courier or deliverer conversations and 3 months for customer to customer support team conversations. They are available only to our authorized personnel.

4. DO WE SHARE OR TRANSFER YOUR PERSONAL DATA?

1. Your personal data are only shared with parties that:

  • (a) Directly assist in providing the services within the app:

    Our partners involved in obtaining and handling your order and in providing software solutions for the same purpose; our affiliates providing authentication tools and data centers; and companies assisting us with customer support.

  • (b) Are entitled to receive your data in accordance with the law:

    For example, if law enforcement authorities are duly entitled to do so.

  • (c) Help us to improve our app:

    Advertising or device identifiers may be shared with companies providing us with advertisement or analytics services. Data about technical errors encountered while using our services are shared with our affiliates who are involved in developing our apps.

2. Parties we share your data with could be located in different countries.

Some of these countries do not provide the same level of data protection or data subjects’ rights as in the country where we provide the app. In such cases, we follow the necessary procedures to ensure that your rights are respected and your personal data are protected during and after the transfer. Such procedures may include (1) commitments through data protection agreements based on standard contractual clauses for data transfers issued by relevant authorities, and/or (2) additional contractual obligations based on our assessment of the local law of the country where your data are transferred and processed, and/or (3) registration or authorization of the transfer from competent data protection authority.

5. HOW CAN YOU ENFORCE YOUR RIGHTS?

1. Access

You always have access to your personal data. After logging into the app using our authentication tool, you will have access to your order history, credentials, and banking information. If you use authentication with a user name (login) and password, you can obtain a copy of all your data by following the instructions here: https://clck.ru/sF9uX. You can also use this link if you use authentication with a phone number, first name and second name by upgrading your account with a user name (login) and password. To upgrade, click on the menu (upper left corner in the app) – your name – your phone number, then follow the instructions on the screen.

2. Rectification

After you log into the app using our authentication tool, you can correct your personal data in the app. If it is not possible to correct the data from within the app, please contact our customer support team.

3. Erasure

After you log into the app using our authentication tool and upgrade your account with a user name (login) and password, you can erase your personal data from the app (https://clck.ru/sF9uX) or delete your account entirely (https://clck.ru/sF9Zr).

If you are using older versions of our authentication tool (just by phone number), to delete all your personal data, please send us a request via the app by clicking on the menu (upper left corner in the app) – support, then choose the topic of the request.

We have to keep certain data after you have deleted them from the app, including data required to be kept in accordance with the law or to protect our interests, in particular in the context of court proceedings. The ability to delete data may be limited by law or provisions related to freedom of expression and information.

4. Restriction of processing

You have the right to restrict the processing of your personal data in certain circumstances. For example, should you wish to correct your personal data, you can request via our customer support team that the processing of your data be restricted until such data have been rectified. Please contact our customer support team to proceed.

5. Portability

If your personal data has been processed by automated means based on your consent or based on a contract with us (e.g. in order to provide you with the features of the app), you have the right to receive such data in a structured, commonly used and machine-readable format. You can receive such data by logging into the app using our authentication tool and upgrading your account with a user name (login) and password and following the instructions here (https://clck.ru/sF9uX).

6. Objection

You have the right to object to the processing of your personal data should you consider that the processing violates your rights. Please bear in mind that the right to object can be exercised only if we are processing your data based on our legitimate interests.

7. Complaints

We are always ready to examine your complaints and suggestions. Please send them to our customer support team.

In addition, you can file a complaint with the relevant supervisory authority if you consider that your rights have been violated.

The list of the relevant supervisory authorities and their contact details can be found here (https://yango.com/legal/yango_list_of_sa).

8. Customer support

You can reach our customer support team via our apps.

6. HOW IS THIS DOCUMENT AMENDED?

1. We may inform you by any available means (push notifications in the app, SMS, or email) if this Privacy Notice is amended in a way that has a significant impact on your rights.

This would be the case, for example, if we were to add new categories of data to process or new purposes for which data are processed. You will receive a notification prior to any such amendments taking effect.

Date of publication: 12.07.2022.