Yango Pro Privacy Notice

Yango Pro is a mobile and web-based application (hereinafter “application” or “applications”) for accessing a wide range of services, including ride-hailing, food and package delivery, e-commerce, and fintech services, and accepting orders from users (hereinafter “customers”) of the Yango mobile and web-based applications.

1. What Is This Privacy Notice For?

You entrust us with your personal data, and we take this responsibility seriously. We are committed to protecting your privacy, and to being transparent about how we handle your information.

This Privacy Notice explains what personal data we collect, how and why we use and share it, as well as the rights you have as a data subject.

2. Who Processes Your Personal Data?

Brand

Country

Company

Address

Yango Pro

United Arab Emirates

Yango GCC Electronic Transport Services LLC

08-461, The Offices 4, One Central, Dubai World Trade Center, Dubai, UAE

Morocco

Yango Mar SARL

1st Floor, corner building, Sidi Bennour Street and Soldat Taoufik Abdelkader Street, 20320 Casablanca, Morocco

Benin

Botswana

Cameroon

Colombia

Democratic Republic of the Congo

Ghana

Guatemala

Ivory Coast

Mozambique

Namibia

Nepal

Pakistan

Peru

Republic of the Congo

Senegal

Togo

Venezuela

Zambia

RideTechnology Global FZ-LLC

101, 1st Floor, Blvd. 4, Dubai Internet City, Dubai, UAE

Angola

Ridetech - Transportes e Tecnologias LDA

59 Avenue 21 de Janeiro, Luanda, Angola

Bolivia

Ridetech BOL SRL

Tropical Street, Torres Alas II, Floor PB, Office 3, Santa Cruz de la Sierra, Bolivia

El Salvador

Mobile Venture El Salvador S.A DE C.V.

79 Avenida Norte y 3a Calle Poniente, Colonia Escalon #3698, San Salvador, El Salvador

Ethiopia

List of data controllers in the respective cities is available here

Azerbaijan

Ridetch Azarbaycan LLC

49/C Tbilisi Avenue, 7th floor, Chirag Plaza, Baku, Azerbaijan

Qatar

Yango Transport Services W.L.L.

63 Airport Road, Umm Ghuwailina Zone, 1st Floor, Office No. 126, Regus, Jaidah Square, Doha, Qatar

Oman

Cloud World Trading LLC

P.O. Box 2505, Postal Code 130, North Aludhaybah Street, Bousher wilayah, Muscat Governorate, Oman

Other countries

RideTechnology Global FZ-LLC

101, 1st Floor, Blvd. 4, Dubai Internet City, Dubai, UAE

Yango Pay

Ivory Coast

Yango CIV LLC

Riviera Mbadon, Island 20, Plot 179 B, 06 P.O. Box 534 Abidjan, Ivory Coast

Zambia

RideTechnology Global FZ-LLC

101, 1st Floor, Blvd. 4, Dubai Internet City, Dubai, UAE

2.1 Your personal data is processed by the company that provides the service in the country in which you are using this service. Please refer to the above table for more information.

2.2 The company that provides the service in the country in which you are using this service acts as a data controller under applicable privacy laws, and determines the purposes and means of processing of the personal data.

2.3 If two or more controllers jointly determine the purposes and means of the processing of personal data, they are joint controllers. In this case, the first joint controller mentioned in the table is responsible for exercising your rights as a data subject and is your contact point. The joint controller mentioned in the second place is responsible for providing the technical means to help you exercise your rights.

2.4 Our applications use Yango ID as a single authentication tool. This tool is provided by different companies, depending on the country of your mobile phone operator, as defined in the Yango ID Service Terms of Use (available at the following address: https://yango.com/legal/yangoid_tou/). To find out how these companies process your personal data, please see the Yango ID Service Privacy Notice (available at the following address: https://yango.com/legal/yangoid_privacy_policy/).

3. What Personal Data Is Processed, How, and Why?

3.1 The categories of personal data we process, the purposes of the processing, and the legal bases for the processing are set out in the table below.

Categories of data

Purposes

Legal bases

Name

Phone number

National ID details

Driving licence details

Country of residence

City of residence

Citizenship

Email address

Date of birth

To register your account

To identify and authorise you as a user

To communicate with you during registration

To prevent fraud or identity theft

Contract

Legal obligation

Legitimate interest in preventing fraud or identity theft

Name

Phone number

Photo

Driving experience

Car model

License plate number

To provide customers with the driver's photo and details, and vehicle information

Contract

Referral code

To identify you in the referral programme

Contract

Name

Phone number

Email address

National ID details

Date of birth

Place of birth

Citizenship

Driving licence details

Profile picture

Taxi licence

Scan of your driving licence or national ID

Selfie with your driving licence or national ID

Limitations on the right to drive

To verify your personal details

To check your eligibility to drive a car and provide transportation or delivery services

Contract

Legitimate interest in preventing fraud or identity theft

Tax ID number, amount of income, amount of tax payable

To report your income to competent authority

Legal obligation

Administrative offenses and criminal records

To ensure public security and safety

Consent

Legal obligation

Legitimate interest in ensuring public security and safety

Public interest in ensuring public security and safety

Selfie

To authenticate a driver before granting access to orders

Contract

Consent

To prevent fraud or identity theft

Legitimate interest in preventing fraud or identity theft

Credit or debit card details

Bank account details

E-wallet details

Mobile money account details

To pay your remuneration

Contract

Profile picture

To increase customer safety

To ensure that the account holder and the driver are the same person

To confirm your identity to the customer

Legitimate interest in ensuring the safety of our customers

Public interest in ensuring public security and safety

Voice recording

To keep you and the customer safe in the event of an incident

Legitimate interest in ensuring safety

To facilitate the investigation of the incident and provide evidence to law enforcement and for legal proceedings

Public interest

To provide support and resolve disputes or claims

Contract

To control the quality of our support

Legitimate interest in controlling the quality of our services

Email address

Phone number

To send you service information about your orders

To receive and process support request

Contract

To inform you about our products and offers and those of our partners

Consent

Data collected in forms: name, phone number, email address, user’s feedback, message, rating or reviews

To receive feedback

To improve our services

Legitimate interest in receiving feedback and improving our services based on that feedback

IP address

Device ID

Device type and model

Mobile operating system

Browser or mobile application details

To secure access to your account and our IT systems

Legitimate interest in ensuring the security of our systems and our users' data

To prevent fraud

Legitimate interest in preventing fraud

Driving style, including speed, acceleration, and deceleration

To monitor your driving style

To monitor your compliance with speed limits

To ensure safety

To prevent accidents

Contract

Legitimate interest in ensuring safety and preventing accidents

Public interest

Geolocation data

To check orders placed in your area

To assign you an order

To send your location to the customer

Contract

Advertising identifier

To customise targeted ads

Consent

Yango user ID

Frequency of orders

Time taken to complete an order

Screens viewed when interacting with the applications

To improve our applications, their interfaces and the user experience

To provide relevant features

Legitimate interest in improving our applications and services

To analyse user activity for marketing purposes

To improve our marketing and business strategy

Legitimate interest in conducting marketing research

Name

Phone number

Email

Frequency of orders

Number of orders

To invite you to participate in contest marketing or other activities

Consent

Order details and history

Payment details

Contact details

Social media account

Comments, attachments, and other details that you provide or that the customer support team requests

To provide support

Contract

Recording of conversations

Communications within the applications or by other means

Other data you have provided

To protect our legitimate rights and the rights of third parties

To resolve disputes and legal claims

To control the quality of the service provided

Legitimate interest in protecting our rights, resolving disputes, and controlling the quality of our services

For Yango Pay users only

Photo

Scan of your national ID

National ID details: type, number, country of issue

Name

Residential address

Proof of residential address

Date of birth

Phone number

Email address

Status and other information related to anti-money laundering and know your customer verifications (we receive this information from partners who carry out the verification)

Answers to additional security questions

To register your account

To enable you to use the Yango Pay functionality

Contract

To carry out anti-money laundering and know your customer verifications

Legal obligation

To prevent fraud or identity theft

Legitimate interest in preventing fraud or identity theft

Credit or debit card details

Bank account details

E-wallet details

Mobile money account details

To process payments, withdrawals and replenishments

Contract

Yango user ID

Partner’s user ID

Account ID

Account status

Balance

Withdrawals

Replenishments

Transaction date and time

Merchant or purpose of the transaction

Transaction amount and status

Transaction ID

Transaction history

Bill amount

Loan amount

Debt amount

To make payments

To send, receive, and withdraw electronic funds

To process bill payments

To receive account statements

To get a loan

To write off funds to repay a loan

Contract

Yango user ID

Partner’s user ID

Transaction history

Transaction amount

Transaction ID

Fee amount

To charge fees for using Yango Pay

Contract

Number of orders completed

Monthly earnings

Transaction history

Length of service

Rating (including average rating)

To assess your eligibility for a loan

To assess your ability to repay the loan

Contract

Status and other information related to anti-money laundering and know your customer verifications (we receive this information from partners who carry out the verification)

Answers to additional security questions

Transaction history

To detect suspicious transaction

To report suspicious transactions to financial regulators

Legal obligation

To prevent fraud

Legitimate interest in preventing fraud

3.2 This personal data is mandatory to register an account: your name or pseudonym, and a phone number. An email address is also required to register an account in Finland and Norway. If you do not provide this information, you will not be able to register your account.

This personal data is mandatory for you to use your account: driving license details, national ID details, and taxi license details. If you do not provide this information, you will not be able to receive orders.

3.3 This personal data is mandatory to register a Yango Pay account: your name, phone number, and national ID. If you do not provide this information, you will not be able to register your account. The national ID is used to carry out the mandatory Anti-Money Laundering (AML) and Know Your Customer (KYC) verifications. If you do not provide your national ID, you will only be able to use the limited functionality of Yango Pay.

3.4 You may refuse to give your consent to the processing of your personal data, and it will not affect your ability to use our applications. You can withdraw your consent at any time by contacting us or using automated means, if they are available in your application and/or in your country.

3.5 Audio and video recording in a vehicle is an emergency feature. It will only be used in exceptional cases of threat, conflict or danger when the driver activates the Conflict Button in accordance with the Yango Terms of Use. For dispute resolution and security purposes, both the user and the driver are notified prior to the start of the recording.

4. How Is Your Personal Data Protected?

4.1 We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised, accidental or unlawful destruction, loss, modification, misuse, disclosure or access, and against all other unlawful processing.

4.2 These security measures have been implemented taking into account the state of the art, the cost of implementation, the risks posed by the processing, and the nature of the personal data concerned.

4.3 Personal data is processed automatically without access by our staff in most cases. However, if such access is necessary, your personal data can only be accessed by employees whose duties require the use of this information. These employees are required to follow internal rules and protocols for processing personal data, and to comply with technical and organisational security measures to protect your personal data.

5. Who Do We Share Your Personal Data with?

5.1 Your personal data is shared with parties directly involved in the provision of the services within the application:

  • Partners who are involved in obtaining and handling your order, as well as providing software solutions for that purpose;
  • Partners providing payment services, electronic payment functionality, e-wallets services, and mobile money services;
  • Partners who issue virtual bank cards to our users, if this service is offered in the country in which you are using the application;
  • Microfinance institutions that provide loans, if this service is offered in the country in which you are using the application;
  • Partners who carry out anti-money laundering and know your customer verifications;
  • Partners providing cars for rent, if this service is offered in the country in which you are using the application;
  • Partners conducting administrative and criminal background checks;
  • Affiliates who provide authentication tools;
  • Affiliates and third parties who provide us with servers, data storage, and other infrastructure facilities;
  • Affiliates and third parties who assist us with customer support; and
  • Insurance companies.

The entities that may be involved in personal data processing are listed on the following page: https://yango.com/legal/list_of_entities_data_processing. Not all the entities listed are necessarily involved in the processing of your personal data, as their involvement depends on the service you use and the country where you use it.

5.2 Your personal data is shared with parties entitled to receive your personal data under the law to which the relevant data controller is subject:

  • For example, if law enforcement authorities have a lawful right to have access to your personal data, or financial regulators are duly entitled to investigate suspicious activities or transactions (according to the applicable law in your country and/or the country where our entity providing a service to you is incorporated.

5.3 Your personal data is shared with parties helping us to improve our applications:

  • For example, data about technical errors encountered while using our services are shared with our affiliates who are involved in the development of our applications.

5.4 Your personal data is shared with parties helping us to inform you about products, services, and offers:

  • For example, advertising or device identifiers may be shared with companies that provide us with advertising or analytics services.

6. Who Do We Transfer Your Personal Data to?

Parties we share your personal data with may be located in different countries.

Some of these countries may not provide the same level of data protection or data subject rights as the country where you use a service. In such cases, we follow the necessary procedures to ensure that your rights are respected and that your personal data are protected during and after the transfer.

Such procedures may include (subject to applicable privacy laws):

  • Data protection commitments for data transfers through standard contractual clauses issued by relevant authorities;
  • Additional contractual obligations based on our assessment of the local law of the country where your personal data are transferred and processed;
  • Registration or authorisation of the transfer from competent data protection authority; and/or
  • Additional technical and organisational security measures to prevent unlawful, i.e. incompatible with the laws of the country where we provide the service, or unauthorised access to your personal data.

You can contact us for information about the countries to which your personal data may be transferred and the safeguards in place.

7. How Long Will Your Personal Data Be Retained?

7.1 We process your personal data until the purpose of the processing has been achieved.

7.2 The actual retention period depends on the personal data processed and the country where the processing takes place. Please refer to the Data Retention and Deletion Policy specific to your country (available at the following address: https://yango.com/legal/yango_data_retention_policy/ or the table indicating the relevant retention periods for your location.

7.3 We may continue to process your personal data, even after you deleted it from our applications, if such processing is required by law or is necessary to protect our rights and interests or the rights and interests of third parties, in particular in the context of court proceedings.

The ability to delete data may also be limited by laws relating to freedom of expression and information.

8. What Are Your Rights?

You have a number of rights under privacy laws. The rights you have depend on the purpose for which we process your personal data, and the applicable law.

You can always access, rectify, or erase your personal data yourself after logging into the application using our authentication tool.

You may exercise the following rights by contacting our customer support team through our applications.

8.1 Right of access

You always have access to your personal data. You have the right to request a copy of your personal information.

8.2 Right to rectification

You have the right to ask us to update or rectify information that you believe is incorrect, inaccurate, or outdated. You also have the right to ask us to complete any information that you believe is incomplete.

8.3 Right to withdraw consent

You have the right to withdraw your consent to the processing of your personal data where such processing is based on your consent.

8.4 Right to erasure

You have the right to ask us to erase your personal data in certain circumstances, for example, if the data is no longer needed for our purposes, if we process your data without a valid legal basis or otherwise unlawfully, if you have withdrawn your consent (if the processing was based on your consent), if we collected your data when you were a child, or in other circumstances according to applicable laws.

8.5 Right to restriction of processing

You have the right to restrict the processing of your personal data in certain circumstances, for example, if you wish to exercise your right to rectification, you may request that we restrict the processing of your data until it has been rectified.

8.6 Right to data portability

If your personal data is processed by automated means based on your consent or based on a contract with us (e.g. to provide you with the features of the application), you have the right to receive your data in a structured, commonly used, and machine-readable format.

8.7 Right to object

You have the right to object to the processing of your personal data if you consider that the processing violates your rights. Please note that the right to object can only be exercised if we are processing your data on the basis of legitimate interests or public interest.

You have the right not to be subjected to a decision based solely on automated processing, including profiling.

8.8 Right to lodge a complaint

We are always ready to consider your complaints and suggestions. Please send them to our customer support team.

If you believe that your rights have been violated, you have the right to lodge a complaint with a supervisory authority in the country of your habitual residence, place of work, or place of the alleged infringement.

A list of the relevant supervisory authorities and their contact details is available at the following address: https://yango.com/legal/yango_list_of_sa.

9. How to Contact Us?

9.1 If you need assistance, you can contact the customer support team through the mobile application after logging in.

9.2 Our Data Protection Officer (DPO) can be contacted by email at dpo-yt@yango.com.

9.3 Please include the phone number you used to register with our application in your message to identify you promptly and process your request efficiently.

10. How Is This Document Modified?

In the event of substantial changes to this Privacy Notice, we may use any available means (push notification in the application, SMS, or email) to notify you.

Date of publication: 06.11.2025

Previous version of the document: https://yango.com/legal/yangopro_privacy_notice/17092025

Previous version of the document: https://yango.com/legal/yangopro_privacy_notice/19032025

Previous version of the document: https://yango.com/legal/yangopro_privacy_notice/11032025

Previous version of the document: https://yango.com/legal/yangopro_privacy_notice/28022025

Previous version of the document: https://yango.com/legal/yangopro_privacy_notice/14022025

Previous version of the document: https://yango.com/legal/yangopro_privacy_notice/15032024

Previous version of the document: https://yango.com/legal/yangopro_privacy_notice/12092023

Previous version of the document: https://yango.com/legal/yangopro_privacy_notice/28082023

Previous version of the document: https://yango.com/legal/yangopro_privacy_notice/07092022