Yango Pro (Taximeter) and Taksometr PRIVACY NOTICE

1. HOW TO CONTACT US?

1. Our Data Protection Officer can be contacted by email at dpo-yt@yango.com.

2. You can reach our support team via the mobile app after logging in. Logging into the app allows us to identify you.

2. WHO IS PROCESSING YOUR PERSONAL DATA?

1. Your personal data are processed by the company providing the app in your country:

These companies act, according to applicable laws, as “controllers” – controllers determine the purposes and means of the processing of personal data.

3. WHAT PERSONAL DATA ARE PROCESSED, HOW, AND WHY?

1. Categories of data we process, source of these data, and purposes of processing are as follows:

2. The data that you provide to us directly and the data received from our partner who has concluded an employment or any other contract with you and involved in obtaining and handling orders are required in order for the app to function properly. Without such data, you would be unable to receive an order, proceed with the payment or use other functionalities.

3. Data generated when you interact with the apps, received from the authentication tool used by you in apps provided by members of our company group, or received from our marketing agencies are used to achieve a legitimate interest while respecting your rights.

4. We may request your consent to use data to arrange your participation in marketing contests or any other activities.

In any case, you will be informed of the data collected and the purpose of the data collection. You will be able to withdraw your consent at any time by contacting us.

You can refuse to provide such consent and it will not affect your ability to use our apps.

5. In exceptional cases, such as a medical emergency or pandemic, we may process your data for reasons of substantial public interest, to protect your vital interests or the vital interests of a third party, or for reasons of public interest in the area of public health.

6. For protection of our legitimate interests and compliance with the law we process your data in order to exercise and defend legal claims and to conduct legal audits.

7. We use automated data processing for our anti-fraud systems which automatically detect your activity within the app and block certain functions or the ability to receive an order. This is done to promptly protect your account and our financial interests, as well as the financial interests of our partners and third parties, while performing a contract between you and us.

If you consider that our systems have made an error, please contact us.

8. We process your data until the purpose for processing them is achieved. We can continue processing your data if such processing is required by law or necessary to protect our rights and interests, as well as the rights and interests of third parties.

For example, order-related data are stored for the relevant limitation period.

9. Phone conversations with our support team, as well as with the customers, are recorded if they are made through the apps or contact details indicated in the apps.

The recordings could be used in the context of disputes and legal claims, as well as to control the quality of the service provided.

Recordings are kept for 30 days for user to customers conversations and 3 months for user to support team conversations. They are available only to our authorized personnel.

10. If there is no specific app functionality in your country, the terms of such personal data processing are not applicable and, accordingly, such data is not processed.

4. DO WE SHARE OR TRANSFER YOUR PERSONAL DATA?

1. Your personal data are only shared with parties that:

2. Parties we share your data with could be located in different countries.

Some of these countries do not provide the same level of data protection or data subjects’ rights as in the country where we provide the app. In such cases, we follow the necessary procedures to ensure that your rights are respected, and your personal data are protected during and after the transfer. Such procedures may include (1) commitments through data protection agreements based on standard contractual clauses for data transfers issued by relevant authorities, and/or (2) additional contractual obligations based on our assessment of the local law of the country where your data are transferred and processed, and/or (3) registration or authorization of the transfer from competent data protection authority.

5. HOW CAN YOU ENFORCE YOUR RIGHTS?

1. Access

You always have access to your personal data. After logging into the app using our authentication tool, you will have access to your order history, credentials, and banking information.

You can obtain a copy of all your data via our support team.

2. Rectification

After you log into the app using our authentication tool, you can correct your personal data in the app. If it is not possible to correct the data from within the app, please contact our support team.

3. Erasure

To delete all your personal data, please send us a request via our support team. We have to keep certain data after you have deleted them from the app, including data required to be kept in accordance with the law or to protect our interests, in particular in the context of court proceedings. The ability to delete data may be limited by law or provisions related to freedom of expression and information.

4. Restriction of processing

You have the right to restrict the processing of your personal data in certain circumstances. For example, should you wish to correct your personal data, you can request via our support team that the processing of your data be restricted until such data have been rectified. Please contact our support team to proceed.

5. Portability

If your personal data has been processed by automated means based on your consent or based on a contract with us (e.g. in order to provide you with the features of the app), you have the right to receive such data in a structured, commonly used and machine-readable format. Please contact our support team to receive such data.

6. Objection

You have the right to object to the processing of your personal data should you consider that the processing violates your rights. Please bear in mind that the right to object can be exercised only if we are processing your data based on our legitimate interests.

7. Complaints

We are always ready to examine your complaints and suggestions. Please send them to our support team. In addition, you can file a complaint with the relevant supervisory authority if you consider that your rights have been violated. The list of the relevant supervisory authorities and their contact details can be found here (https://yango.com/legal/yango_list_of_sa).

8. Support

You can reach our support team via the app.

6. HOW IS THIS DOCUMENT AMENDED?

1. We may inform you by any available means (push notifications in the app, SMS, or email) if this Privacy Notice is amended in a way that has a significant impact on your rights.

This would be the case, for example, if we were to add new categories of data to process or new purposes for which data are processed. You will receive a notification prior to any such amendments taking effect.

Date of publication: 28.08.2023

Previous version of the document: https://yandex.com/legal/yangopro_privacy_notice/07092022