Common Mistakes That Affect the Ratings of Drivers Connected Through Yango Partners — and How to Avoid Them

Trip rating is one of the most important elements for Yango Pro users who are connected to our partners. It’s a single metric that gives you a picture of how effective you have been as a rider. Most of the time, passengers in Peru are happy to give a perfect rating if the car is clean and the driver is respectful.

However, they can also drop down the rating based on things that bother them. Based on the reviews of Yango users, avoiding these common mistakes can improve your likelihood of getting a perfect rating.

Why user ratings matter for connected drivers

The ratings represent more than just a few stars near your name. As a driver, it should matter to you because of the following:

It may represent job security. Yango partners in Peru want to maintain a certain level of standards to maintain its good image. If you keep getting bad ratings from passengers, they may decide to terminate their association with you.
The rating sets the tone for the passengers. If they see a great rating, they’ll be more relaxed throughout the ride. That’s like having lots of passengers vetting for you. For as long as you’re aware of the mistakes to avoid while driving, it will be easy to follow through with their expectation.
You’re more likely to receive a tip. Just to be clear, gratuities are never a sure thing. But there’s one thing that we can guarantee. You have basically zero chance of getting a tip if they’re not happy with your services.

As you can see, trip ratings have a huge impact on your career as an independent driver. So, more than avoiding common mistakes, we recommend closely monitoring your stats.

List of Mistakes

These are the mistakes to avoid while driving, which may have a huge impact on your ratings:

Not being punctual. One of the reasons that passengers are paying premium prices for private rides is that they’re in a hurry. So, if they feel like you’re stalling or going off route, they will not be happy.
Dirty or disorganized car. They rightfully expect a clean environment, especially after being exposed to city pollution.
Driving aggressively. This practice is simply dangerous and can get some passengers stressed. Speeding and ignoring traffic laws will definitely dent your rating.
Ignoring the passenger. If they communicate that the AC is too cold and you don’t do anything about it, they’ll get frustrated.
Not being helpful. Seeing the passenger need help with baggage and not assisting them may put a bad taste in their mouth.
Getting distracted on the road. The passenger can easily see if you’re checking your phone while driving, which understandably makes them uncomfortable.
Not communicating professionally. Getting emotional about a simple misunderstanding is not a good thing. And since you’re the one on the wheel, they may even feel unsafe.

Even just one of these can result in a low rating. And with your income coming from driving, make it your personal mission to avoid all these issues.

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Tips for improving the rating

Boosting your rating doesn’t have to be complicated. Doing these things can help you recover from any common mistakes committed in the past:

Ask them for a rating. If you think the passenger was generally happy or satisfied with your ride services, then they’re likely to give you 5 stars. This is very important because passengers tend to not leave a rating at all unless they’re trying to air their grievances. By asking a happy customer to rate you, you’re balancing the scales.
Be a defensive driver. Especially in Lima and other major Peruvian cities, be prepared for bumper-to-bumper traffic. Accidents are more likely to happen with so many cars packed on the roads, so being on the offensive can damage your car and your rating.
Encourage them to communicate. This doesn’t mean that you have to talk the entire ride. However, they should feel comfortable enough to tell you if they prefer something a certain way. Just invite feedback by asking them to let you know how to make the ride better. So, before they give a low rating, you can address what’s bothering them.
Be calm and professional. Peruvians who choose to book a private ride are doing so as a more convenient and comfortable alternative to public transportation. You’re a part of creating that experience. So, your demeanor and approach should contribute to helping them feel more relaxed.
Keep the car clean. This means no visible moisture, dirt, or trash. Regularly vacuum and clean the car. And in between rides, quickly wipe the seat and look for any trash that the previous passenger may have left behind.

Basically, do the opposite of the common mistakes.

Conclusion

All the common mistakes are easy to avoid if you think of your job from a customer service perspective. The demand for private rides in Peru is growing. And by maintaining a good rating, you can continue to benefit from this demand.

Download and
start earning now

Download
and start
earning now

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