YANGO PLUS SUBSCRIPTION TERMS

1. Terms and Definitions

1.1. For the purposes of this document, the terms below shall have the following meanings:

Yango Plus Subscription shall mean the provision of the Subscriber with the opportunity, for a fee and for a limited period of time, to obtain access to the Subscription Benefits available in Yango Deli Service and Yango RTG Service in accordance with these Terms, the Yango Plus Cashback Loyalty Program Terms and Conditions, applicable promotion rules and other Regulatory Documents.

Subscription Terms or Terms shall mean this document posted on the Internet at: https://yango.com/legal/yango_plus_subscription_civ.

Yango Deli Service shall mean websites and/or software, including programs for mobile devices, that make it possible for a User to order food, goods, delivery and/or related services under the terms and conditions applicable to such service.

Yango RTG Service shall mean websites and/or software, including programs for mobile devices, that make it possible for a User to order ride-hailing services under the terms and conditions applicable to such service.

Service shall mean Yango Deli Service and/or Yango RTG Service, as applicable.

User shall mean a person that uses the Service under the terms and conditions set out in the Regulatory Documents.

Authorized User shall mean a User authorized on the Service with the login and password assigned during the registration on the Service.

Subscriber shall mean an Authorized User with an IP address of an electronic device or proxy server on the Internet, which, according to Yango, is located in Côte d’Ivoire, and who has purchased and/or activated the Subscription.

Subscription Benefits shall mean benefits available to the Subscriber as part of the Yango Plus Subscription in Yango Deli Service and/or Yango RTG Service, including, where available, special offers, discounts, cashback points and/or other benefits in accordance with these Terms, the Yango Plus Cashback Loyalty Program Terms and Conditions, applicable promotion rules and other Regulatory Documents.

Subscription Period shall mean the limited period of time specified in the User Account for which the Subscription is made and applicable fee is set. The one-month Subscription Period is equal to thirty (30) calendar days.

User Account shall mean a unique account of the User on the Service.

Linked Card shall mean any bank card and/or electronic payment instrument (provided that such payment method, including mobile money, is technically supported by the Service for charging and refunding), linked to the User Account.

Yango shall mean FOODTECH SARL, a Limited Liability Company, place of business: Abidjan, Cocody, Boulevard d’Hassan II, Immeuble Ivoire Trade Center D, 2eme étage, 06 BP534 Abidjan 06 en Côte d’Ivoire, registration number: 0036101B.

Payment Agent shall mean Yango Delivery FZ-LLC, registration number 102384, date of registration March 6, 2023, located at 101-Sub 1, First floor, Bld. 4, Dubai Internet City, Emirate of Dubai, the UAE, acting as a payment collection agent for Yango in respect of the Subscription fee, where applicable.

Yango Plus Cashback Loyalty Program Terms and Conditions shall mean the terms and conditions governing the accrual and utilization of cashback points and other loyalty benefits within the Yango Plus cashback loyalty program available to Subscribers in Yango Deli Service and/or Yango RTG Service, available at: https://yango.com/legal/yango_plus_cashback_civ.

1.2. These Terms may contain terms not defined in Clause 1.1. hereof. In such cases, these terms shall be interpreted based on the text of these Terms. If there is no unambiguous interpretation of the term in the text of these Terms, the term should be interpreted as follows: firstly, by the laws of the Republic of Côte d’Ivoire; secondly, on the Service; and then following the prevailing commonly used interpretation on the Internet.

2. General Provisions

2.1. These Terms constitute Yango’s offer to the User to purchase and use the Yango Plus Subscription.

2.2. The User’s use of the Subscription is governed by these Terms, as well as:

hereinafter collectively referred to as the “Regulatory Documents.”

2.3. By purchasing a Subscription and/or starting to use the Subscription and/or its individual benefits, the User is deemed to have accepted these Terms as well as the terms and conditions of the Regulatory Documents in full, without any reservations or exceptions. If the User does not agree with any of the provisions of these Terms and/or Regulatory Documents, the User may not use the Subscription.

2.4. Yango has the right to change the provisions of these Terms and Regulatory Documents at any time without notice to the User, unless such notice is required under applicable law. The current version of these Terms is posted at the address specified in Clause 1.1 hereof. The User bears the risk of not being familiar with the new version of these Terms and Regulatory Documents. Continued use of the Subscription after a change in these Terms or Regulatory Documents shall be deemed as acceptance of the new version.

2.5. If Yango made any changes to these Terms, in the manner provided for by Clause 2.4 hereof, with which the User does not agree, then the User shall stop using the Subscription and cancel its renewal.

2.6. The Subscription enables the Subscriber, for a fee and for the Subscription Period, to obtain access to the Subscription Benefits in Yango Deli Service and/or Yango RTG Service. The specific list, scope and conditions of the Subscription Benefits are displayed in the Service interface, User Account, Yango Plus Cashback Loyalty Program Terms and Conditions, applicable promotion rules and/or other Regulatory Documents.

2.7. The Subscription Benefits related to cashback points, including their accrual, utilization, adjustment, cancellation, restrictions and other terms of participation in the loyalty program, are governed by the Yango Plus Cashback Loyalty Program Terms and Conditions. In case of any discrepancy between these Terms and the Yango Plus Cashback Loyalty Program Terms and Conditions in respect of cashback points, the Yango Plus Cashback Loyalty Program Terms and Conditions shall prevail.

2.8. Depending on the User’s region, delivery address, technical availability of the Service, availability of partners, delivery service providers, Yango RTG Service and/or other circumstances, all or any Subscription Benefits may be unavailable or limited. Subscription Benefits are deemed inaccessible or limited for the User if the User cannot use them explicitly. The use of any technical or software methods to circumvent these restrictions is prohibited. The provisions of these Terms governing the Subscription Benefits not available or limited for the User do not apply until such Subscription Benefits are explicitly made available to the User. Information about the availability of Subscription Benefits is provided to the User at his/her request sent to Yango.

2.9. By using the Subscription, the User agrees to receive messages/letters and other communications of an advertising nature from Yango, where such consent is required under applicable law. The User may refuse to receive promotional messages by using the relevant functionality of the Service or by following the instructions specified in the received message of an advertising nature, if any.

2.10. The Subscription may provide the Subscriber with benefits in Yango Deli Service. For the avoidance of doubt, Yango’s role in respect of orders, goods, delivery, partners, delivery service providers and service fee shall be determined by the Terms of Use of Yango Deli Service. The purchase and use of the Subscription does not change the legal nature of the contracts concluded by the User with partners and/or delivery service providers when placing orders in Yango Deli Service.

2.11. The Subscription may provide the Subscriber with cashback points and/or other benefits in Yango RTG Service. The conditions for accrual and utilization of cashback points are determined by the Yango Plus Cashback Loyalty Program Terms and Conditions. The purchase and use of the Subscription does not change the legal nature of the services provided through Yango RTG Service and does not make Yango a provider of ride-hailing services.

2.12. Yango shall not be responsible for the content and/or relevance of the information provided by partners, delivery service providers and/or providers of Yango RTG Service about goods, delivery, ride-hailing services and/or other services, including information about their cost, timing and availability, except to the extent directly provided in the applicable Regulatory Documents.

2.13. In some cases, in the interests of increasing the level of Users’ loyalty to the Service and carrying out marketing activities, Yango has the right to provide the User with access to promotions related to the Subscription. Such promotions shall be governed by separate promotion rules. By participating in such promotion, the relevant User agrees to participate in such promotion, if such promotion offer is available to him or her, in accordance with the applicable promotion rules.

2.14. The User can use the Subscription after registration and authorization on the Service. When registering, the User agrees to provide the data requested on the Service in the registration form, as well as to specify the e-mail address to be used as a login, and the password. The User shall not transfer the login and password assigned to them during registration, to third parties, and ensures the safe-keeping and confidentiality of the login and password. All actions performed using the User’s login and password on the Service are deemed to be performed by the User.

2.15. The User may not use more than one account when using the Subscription. If Yango detects circumstances indicating a violation by the User of the terms and conditions specified in this clause, Yango shall have the right to take the measures stipulated by Clause 4.1 hereof.

3. The Subscription. Payment and Renewal

3.1. Purchase of the Subscription, as well as access to the Subscription Benefits, are only available to the Authorized User.

3.2. In order to access the Subscription Benefits, additional information may need to be entered in the User Account. The User is required to enter any missing information; otherwise, they may be refused access to the Subscription Benefits or any part thereof.

3.3. By purchasing the Subscription, the Subscriber enters into an agreement with Yango according to the conditions provided for in these Terms. According to such agreement, Yango is required to provide the Subscriber with access to the Subscription Benefits for the Subscription Period, and the Subscriber is required to pay the cost of the Subscription.

3.4. The Subscription Period and subscription fee for the Subscription are specified in the User Account and/or Service interface. Unless the User Account or Service interface specifies otherwise, the subscription fee is charged for each Subscription Period determined when subscribing to the Subscription. Where not explicitly indicated, the subscription fee for Subscription specified in the User Account includes all applicable taxes, if any.

3.5. The User buying a Subscription via a mobile app store shall pay for the Subscription as specified in this Clause, where such payment method is available in the Service interface.

  • The fee payment based on the technology “In App Subscription”, provided by Apple Inc., as well as the automatic renewal of the Subscription shall be conducted based on the terms posted on the Internet at: https://www.apple.com/legal/internet-services/itunes/ww.
  • The fee payment based on the technology “In-app Billing Subscriptions”, provided by Google Inc., as well as the automatic renewal of the Subscription shall be conducted based on the terms posted on the Internet at: https://play.google.com/intl/en/about/play-terms.html.

3.6. The User buying a Subscription in the Service interface shall pay for the Subscription as specified in this Clause. In order to make a Subscription and further pay for it, the User buying a Subscription may link his or her bank card and/or electronic payment instrument (if this feature is technically permitted by the Service) to his or her User Account. For the purposes of these Terms, any bank card and/or electronic payment instrument linked to the User Account, including those linked when, prior to, or after making a Subscription, shall be deemed to be a Linked Card.

The User may choose one of the Linked Cards as the preferred payment method used by Yango and/or Payment Agent for debiting the subscription fee; all other Linked Cards will be deemed as alternative payment method. The User hereby agrees that in case Yango and/or Payment Agent failed to debit the subscription fee from the Linked Card chosen by the User as the preferred payment method, Yango and/or Payment Agent may debit any of the Linked Cards with the amount equal to the subscription fee until the Subscriber cancels the Subscription’s renewal.

To confirm the validity of a Linked Card, Yango and/or Payment Agent may charge or hold a small amount to be refunded to the User who bought the Subscription, if the transaction is successful. Failure to charge the said amount means that it is impossible to add this Linked Card and subscribe/pay for the Subscription.

When the User enters the Linked Card data and further uses the Linked Card, he or she confirms and guarantees that he or she has specified the accurate and complete data of the valid bank card issued in his or her name; he or she complies with the rules of international payment systems and the requirements of the issuing bank that has issued the Linked Card, inter alia, in terms of non-cash settlements; he or she specified the accurate and complete data of the electronic payment instrument (where applicable); he or she complies with the e-money operator's requirements.

Yango reserves the right at any time to require the User to confirm the data specified by it under the Service, including the data of the Linked Card, and in this regard to request the supporting documents, in particular, identity documents, and the failure to submit the same at the discretion of Yango may be treated as the provision of false information and entail the consequences set out in Clause 4.1 of these Terms.

The User may purchase and/or pay for the Subscription through a landing page, payment page or other webpage made available by Yango and/or Payment Agent, including a webpage operated by a third-party payment provider. In such case, the User shall follow the payment instructions displayed on the relevant webpage.

3.7. Access to the Subscription Benefits shall be considered to be provided to the User for the Subscription Period in full from the moment the User pays for the Subscription, provided that the fact of payment is reflected in Yango’s electronic accounting system or from different time in cases specified in the User Account or Service interface.

Yango's obligations to provide the Subscriber with access to the Subscription Benefits shall be considered fulfilled to the Subscriber, regardless of whether the User requested the corresponding performance from Yango during the Subscription Period.

3.8. When subscribing from the User Account or Service interface, the User agrees that for each Subscription Period the User determined when subscribing Yango and/or Payment Agent may, as an advance fee, charge the subscription fee for Subscription set by Yango on the day of payment until the Subscriber decides not to renew the Subscription for the next Subscription Period.

3.9. The User buying the Subscription may cancel the Subscription at any time in the User Account. In the event of such cancellation, the Subscription, namely the User’s access to the Subscription Benefits, shall be terminated immediately at the exact moment of cancellation, regardless of the number of days remaining in the current paid Subscription Period. No full or partial refunds will be provided for the remaining unused days of the Subscription Period.

If the User's bank/credit card provider challenges a transaction carried out using a bank card to pay for the Subscription, Yango may treat it as the User's refusal from Subscription from the date Yango receives the corresponding request from the User's bank/credit card provider.

3.9.1. If the balance of the Linked Card is insufficient to renew the Subscription, Yango may choose not to cancel the User's access to the Subscription until the Linked Card is debited with the subscription fee amount. Yango may treat a long-term insufficient balance of the Linked Card as the User's refusal to renew the Subscription from the date the unpaid Subscription Period begins.

3.9.2. If the balance of the Linked Card is insufficient to renew the Subscription, Yango and/or Payment Agent may automatically deduct available cashback points from the User’s balance to partially cover the subscription fee, provided that a minimum mandatory amount (as specified in the Service interface or Yango Plus Cashback Loyalty Program Terms and Conditions) is successfully charged to the Linked Card. 100% payment of the subscription fee with cashback points is not possible.

3.10. By accepting these Terms, the User buying the Subscription and using the User Account consents to the regular automatic debiting of his/her account to pay for the Subscription and acknowledges that debit orders issued under this clause of these Terms are those of the User, and both the processing center and the acquiring bank's actions taken to debit the User account in accordance with this Clause of these Terms are performed with the User's consent.

Automatic debiting under this clause of these Terms begins subject to the following:

  • the User enters all the required details of the Linked Card;
  • the automatic Linked Card debiting service is activated as follows: automatically when the first payment is made;
  • by clicking the “purchase the Subscription” button or any other similar button, which shall mean the User consents with these Terms.

3.11. Yango processes personal data of a User when he/she is using the Service as part of the Subscription, including when access to the Subscription Benefits is provided as well as when purchasing and paying for the Subscription. Yango transfers User’s personal data to third parties, which Yango engaged to fulfill their rights and obligations in accordance with these Terms, including the Payment Agent.

3.12. The User shall independently check the Subscription status in the User Account, including paid Subscription Period, cost of Subscription and list of available Subscription Benefits, which may change, as well as to track any changes and additions to these Terms in the User Account and in prior notice which shall become effective from the date of making corresponding change in the User Account, unless another effective date for change is indicated in the User Account, or at the specified web-pages or in prior notice.

3.13. The User accepts and agrees that Yango can make any changes to the list of Subscription Benefits available as a part of the Subscription. The User accepts and agrees that although access to the Subscription Benefits is provided, specific components of the Subscription Benefits may be unavailable. Some components of the Subscription Benefits may be unavailable to the User in accordance with the terms of the document regulating their use. Yango and/or relevant partner at its sole discretion determines the benefits available through the Service. Yango is not responsible for availability or unavailability of some components of the Subscription Benefits where such availability depends on third parties, technical reasons, commercial reasons or restrictions applicable to the relevant Service.

3.14. In case the User purchases the Subscription via mobile app store or a third-party, either as a standalone service or as a part of a bundled offering, the relations between the User and Yango in terms of paying for the Subscription, the Subscription Period, cancellation or renewal of the Subscription shall be governed by these Terms. This applies unless otherwise specified in the terms of the mobile app store or third-party provider through which the Subscription is obtained, whether as a standalone or bundled service, which terms the User accepts when subscribing.

3.15. Some Subscriptions may only be available for activation within a specific Subscription Period and may not be available for activation through the mobile app store and/or telecom operators.

4. Use of the Subscription. Restrictions.

4.1. Yango reserves the right, at its sole discretion, to restrict the User’s access to the Subscription and/or Subscription Benefits, or to certain functions of the Service, if technologically possible, using the User’s account, or to completely block the User’s account in the event of repeated violation of these Terms and/or Regulatory Documents, or to apply other measures to the User to ensure their compliance with these Terms and the Regulatory Documents, as well as with legal requirements or the rights and legitimate interests of third parties.

4.2. Unless otherwise directly authorized to the User by Yango, the User does not have the right to transfer the rights and/or obligations provided for in the Subscription to third parties, either for a fee or free of charge.

4.3. The User is required not to abuse access to the Subscription Benefits that they have been provided with, including not carrying out actions aimed at the use of the Subscription Benefits in the interests of third parties.

4.4. The User is required to comply with the requirements of all documents regulating the conditions of use of the corresponding services and provision of the Subscription, including Terms of Use of Yango Deli Service, Terms of Use of Yango RTG Service, Yango Plus Cashback Loyalty Program Terms and Conditions and applicable promotion rules.

4.5. If the User is provided with access to the Subscription without independently purchasing or paying for the Subscription, then that User, by performing any actions aimed at receiving access to Subscription Benefits as a part of Subscription, confirms that he/she agree to these Terms and has to comply with them.

4.6. Yango shall take all reasonable measures and carry out any appropriate actions aimed at maintaining the functionality of the Service, within which access to Subscription Benefits as a part of Subscription is provided. However, the User shall be aware of the possibility of technical malfunctions and failures in the operation of the Service, and agrees that Yango does not have the technical ability to predict when and how they will occur, nor notify the User about them in advance, nor completely exclude the possibility of their occurrence. The occurrence of such malfunctions or failures, regardless of the causes and consequences, cannot be the basis for applying liability measures to Yango.

5. Other Terms

5.1. The User confirms that they are capable and have reached the age required by the laws of Côte d’Ivoire for conclusion of the Subscription and for performance of other transactions stipulated by these Terms.

5.2. Yango shall not be liable:

5.2.1. for temporary failures and interruptions in the operation of the Service and/or for availability of functions which allow the User to use the Subscription or Subscription Benefits, nor for the loss of information caused by such failures, safety of information and the correctness and timeliness of transmission and delivery thereof;

5.2.2. for the reliability, quality and speed of the Service, nor for the safety of the information created, used and received by the User;

5.2.3. for goods, delivery, ride-hailing services and/or other services provided by partners, delivery service providers, providers of Yango RTG Service and/or other third parties, except to the extent directly provided in the applicable Regulatory Documents.

5.3. The procedure for the User application to Yango: all requests shall be sent through the support service, using the feedback form (support chat) available in the Service interface. The functionality of the Service may also provide for other ways for the User to send requests to Yango.

5.4. Unless otherwise provided in the Service, all prices specified in the Service shall include applicable taxes, if any.

5.5. Yango has the right to engage third parties for the purposes of invoking or exercising their rights in accordance with these Terms, at their own discretion, including the Payment Agent for processing and collecting Subscription fees.

5.6. These Terms shall be governed by and construed in accordance with the laws of the Republic of Côte d’Ivoire.

5.7. Information on Yango:

Company name: FOODTECH SARL

Legal form: Limited Liability Company

Place of business: Abidjan, Cocody, Boulevard Hassan Il, Immeuble Ivoire Trade Center, Tour D, 2ème étage, 06 BP 534 Abidjan 6

Registration number: 0036101B

Date of publication: 15.06.2026