YANGO PLUS CASHBACK LOYALTY PROGRAM TERMS AND CONDITIONS
- 1. GENERAL PROVISIONS
- 2. DEFINITIONS
- 3. PROGRAM. GENERAL PROVISIONS
- 4. RIGHTS AND OBLIGATIONS OF THE USER
- 5. RIGHTS AND OBLIGATIONS OF THE OPERATOR
- 6. TERMINATION OF PARTICIPATION IN THE PROGRAM
- 7. LIMITATION OF LIABILITY
- 8. PERSONAL DATA
- 9. AMENDMENT, RESTATEMENT AND TERMINATION
- 10. GOVERNING LAW AND DISPUTES RESOLUTION
- 11. MISCELLANEOUS
PLEASE READ THESE TERMS AND CONDITIONS BEFORE ACCESSING OR USING YANGO PLUS CASHBACK LOYALTY PROGRAM
1. GENERAL PROVISIONS
1.1. These Yango Plus Cashback Loyalty Program Terms and Conditions (Terms) constitute an offer of the Operator (as defined below) to you as the User (as defined below) to participate in the Program (as defined below) in Côte d’Ivoire.
1.2. By purchasing and/or activating the Subscription (as defined below), the User is deemed to have accepted these Terms in full and without any reservations and exceptions. If the User disagrees with any provisions of the Terms or any other agreement governing the Program to which the User is a party, the User shall not participate in the Program.
1.3. The Operator may add to, and/or remove from, the Program any Partners at any time at the Operator’s sole discretion. The Operator will maintain the applicable earning and utilizing conditions in the Points Accrual, Utilization and Writing-off Conditions available at: https://yango.com/legal/yango_plus_cashback_conditions_civ.
1.4. The Operator may from time to time offer promotions and benefits to the User. If necessary and where applicable, the Operator will obtain the User’s consent to receive promotional e-mails, push and/or in-app notifications. The User may always unsubscribe from them using the relevant features by following the unsubscribe instructions in the e-mails and refuse push notifications by changing the settings of the browser and/or mobile phone used, as applicable.
1.5. The Program (or any part of it) may be inaccessible or limited for some time, from time to time, during which time the Terms shall still apply. The User shall not apply any technical or software-based methods to circumvent such inaccessibility or limitations. The User may get information on the inaccessibility or limitations upon request to the Operator by using the available support channels.
1.6. The Operator reserves the right to amend, update, suspend, or discontinue these Terms, the Points Accrual, Utilization and Writing-off Conditions, and any part of the Program at any time at its sole discretion, without prior notice, unless such notice is required under applicable law. The Program is provided as a discretionary benefit and does not form part of the core Subscription service.
Where changes may significantly affect the User’s ability to earn or redeem Points, the Operator will endeavor to notify the User through reasonable means, such as via in-app notifications, push messages, or email. Continued participation in the Program following any such change shall be deemed acceptance of the amended Terms.
It is the User’s responsibility to regularly review the Terms and the Points Accrual, Utilization and Writing-off Conditions for any updates.
2. DEFINITIONS
Account means the User’s account available to the User after logging in using the User’s login and password in the Service, which is used to identify the User as the participant of the Program.
Balance means a balance of the Points available to the User as shown in the Account.
Device means an electronic device on which the User has logged in to the Account in order to make the purchase or order in the Service and get the Discount and/or other Program benefits.
Discount means a discount provided to the User on the cost of goods and/or services when using Points in accordance with these Terms and Conditions. The provision of Discounts when using Points may be provided by the Operator and/or Partners and/or third parties involved by the Partners.
Operator or Yango means FOODTECH SARL, a Limited Liability Company, place of business: Abidjan, Cocody, Boulevard d’Hassan II, Immeuble Ivoire Trade Center D, 2eme étage, 06 BP534 Abidjan 06 en Côte d’Ivoire, registration number: 0036101B.
Parties means the User and the Operator collectively, and a Party means each of them.
Partner means a legal entity or individual entrepreneur implementing the Program together with Operator, as well as other persons referred to in the Service interface, Points Accrual, Utilization and Writing-off Conditions and/or other Regulatory Documents.
Points means technical conventional units accrued to the User’s Balance on the grounds established in these Terms and the Points Accrual, Utilization and Writing-off Conditions, aimed at increasing the activity of Users in the purchase of goods and services.
Points Accrual, Utilization and Writing-off Conditions means the document “Yango Plus Cashback. Points Accrual, Utilization and Writing-off Conditions” available at: https://yango.com/legal/yango_plus_cashback_conditions_civ, which determines specific conditions for accrual, utilization, writing-off, cancellation and adjustment of Points.
Program means Yango Plus cashback loyalty program operated by the Operator in collaboration with the Partners intended to stimulate the User to make more purchases in the Service by earning and utilizing the Points and/or receiving other Program benefits upon the terms and conditions hereof.
Purchase means a purchase or order completed by a successful payment and made by the User in the Service in respect of goods and/or services available in that Service, which purchase or order shall be a basis for the Points accumulation and/or utilization upon the Terms and Conditions hereof.
Service means Yango Deli Service and/or Yango RTG Service, as applicable.
Yango Deli Service means websites and/or software, including programs for mobile devices, that make it possible for a User to order food, goods, delivery and/or related services under the terms and conditions applicable to such service.
Yango RTG Service means websites and/or software, including programs for mobile devices, that make it possible for a User to order ride-hailing services under the terms and conditions applicable to such service.
Subscription means Yango Plus Subscription as defined in the Yango Plus Subscription Terms available at: https://yango.com/legal/yango_plus_subscription_civ.
Term means the term during which the Points may be earned and utilized upon the terms and conditions hereof. The Program is valid for an indefinite period until its suspension or termination by the Operator in accordance with these Terms.
User means a capable individual who has reached the age required to participate in the Program, as well as to make Purchases and/or receive Discount on Service, who has an active Subscription and who has accepted these Terms.
3. PROGRAM. GENERAL PROVISIONS
3.1. Under the Program, the Operator allows User to earn the Points for making Purchases in the Service and utilize such Points on the Terms and Conditions thereof.
The Partners of the Program:
- in the part related to Yango RTG Service: RideTechnology Global FZ-LLC, registration number 101640, located at 101, First floor, Bld. 4, Dubai Internet City, Emirate of Dubai, the UAE. RideTechnology Global FZ-LLC.
- other Partners that may join the Program from time to time by being included in these Terms.
3.2. The Operator may refuse the access to the Program to the User for any reason with no duty to justify its decision. The Program becomes available to the User upon login of the User to the Account and having an active Subscription. The Operator may request at its sole discretion any additional verification of the User in the form and substance satisfactory to the Operator.
3.3. The User will not be charged for joining the Program and participating in it, other than the fee for activating and using the Subscription payable according to the Yango Plus Subscription Terms.
3.4. The User shall be responsible for checking the prices of any Purchase in the Service connected with the Points’ earning and/or utilizing.
3.5. Specific conditions for accrual, utilization, writing-off, cancellation and adjustment of Points, including eligible Services, eligible Purchases, number of Points, limits, timing and other conditions, are determined by the Operator in the Points Accrual, Utilization and Writing-off Conditions.
3.6. Points accrual and utilization are possible only if the User has an active Subscription and is authorized in the Account, unless otherwise specified in the Points Accrual, Utilization and Writing-off Conditions or Service interface.
3.7. Information about the Balance is available in the User’s Account and/or in the Service interface.
3.8. The Balance is unified for the Program. Unless otherwise specified in the Points Accrual, Utilization and Writing-off Conditions or Service interface, Points earned in Yango Deli Service may be utilized in Yango RTG Service, and Points earned in Yango RTG Service may be utilized in Yango Deli Service.
3.9. Points are non-transferable and non-convertible into cash or equivalent, including any credit voucher.
3.10. The Points do not constitute cash money, electronic money or equivalent and may not be withdrawn or exchanged. The User may use the Points solely to get the Discount and/or other benefits in accordance with these Terms and the Points Accrual, Utilization and Writing-off Conditions.
3.11. The Points can be accumulated and utilized only in connection with a non-cash purchase using a bank card, or another electronic payment method (including mobile money), provided that such electronic payment method is technically supported by the Service for the accrual or utilization of Points. The Points may not be utilized for a wholesale purchase. A complete hundred percent payment for a purchase using Points is technically not possible. A minimum mandatory amount (as specified in the Service interface or Regulatory Documents) must always be paid by a bank card (or a supported electronic payment method).
3.12. Accrued Points may not be transferred to third parties or transferred from one Account to another Account.
3.13. In case the Subscription has expired for the User and has not been renewed or extended by the User, the accumulated Points may be kept by the Operator in the Balance within the period specified in the Service interface and/or Points Accrual, Utilization and Writing-off Conditions. No Points may be earned or utilized by the User until the date on which the User has renewed or extended the Subscription. The Operator may delete all accumulated Points and clear the Balance in case the User has not renewed or extended the Subscription within such period.
3.14. In the event the User utilizes Points to receive a Discount for a Purchase, no new Points shall be accrued for this specific Purchase, including for any remaining amount of the Purchase paid with User's own funds (bank card or other payment methods).
4. RIGHTS AND OBLIGATIONS OF THE USER
4.1. The User may challenge any operations with the Points within the Term and no later than 30 (thirty) days following the day on which the operation has been or was supposed to be made.
4.2. The User alone is responsible for protecting the confidentiality of the Account, and shall keep the username and password confidential. The Operator shall have no liability in case the User is not compliant with the confidentiality provisions of these Terms and the Regulatory Documents.
4.3. The User shall:
4.3.1. not provide the Operator with false, inaccurate, incorrect, forged or unreliable information;
4.3.2. not abuse the rights granted to the User by law and/or hereunder, act in good faith, including, but not limited to, not to take actions intended to accumulate Points without making actual purchases, and not to make purchases for purposes other than personal consumption;
4.3.3. not create or use several Accounts to participate in the Program or receive Program benefits, unless otherwise directly authorized by the Operator;
4.3.4. not perform fictitious orders, rides, cancellations, refunds or other actions aimed at obtaining Points or other Program benefits without genuine purchase or consumption;
4.3.5. not copy, disassemble or otherwise try to obtain the source code of the software used by Operator and/or its Partners;
4.3.6. upon the Operator’s request, provide the Operator with the information and documents requested, no later than one (1) business day from the date of the request;
4.3.7. independently, at his own expense, pay for the Internet access, purchases and bear other costs required to participate in the Program;
4.3.8. fulfill other obligations specified in these Terms.
4.4. The User may unilaterally terminate its participation in the Program by cancelling the Subscription in accordance with the Yango Plus Subscription Terms.
5. RIGHTS AND OBLIGATIONS OF THE OPERATOR
5.1. The Operator may:
5.1.1. request any information or documents from User at its discretion, if it deems the necessary to verify the grounds for accumulation or utilization of Points, as well as for other purposes connected with the User’s participation in the Program;
5.1.2. suspend the accrual of Points and/or User’s ability to use Points, until the User supplies the information and documents requested in accordance with Clause 5.1.1 of these Terms;
5.1.3. refuse to accrue Points and/or possibility to use Points by the User if the User does not provide the information and documents requested in accordance with Clause 5.1.1 within the term specified in Clause 4.3.6;
5.1.4. refuse to accrue Points and/or possibility to use Points by the User in case of violation of these Terms;
5.1.5. terminate the User’s participation in the Program on the grounds provided for by these Terms;
5.1.6. carry out preventive maintenance with a temporary suspension of possibility of accruing and/or using Points on the Service without prior notice to the User;
5.1.7. involve third parties to fulfill its obligations without the need to obtain the User’s consent;
5.1.8. cancel, write off or adjust Points, restrict access to the Program and/or block the Account if the Operator detects abuse, fraud, violation of these Terms, violation of the Regulatory Documents or actions aimed at obtaining unjustified Program benefits;
5.1.9. use other rights prescribed by these Terms and applicable legislation.
5.1.10. set a negative Balance of Points on the User's Account if Points were utilized incorrectly due to a technical failure, system error, or if the underlying bank payment/transaction for the Purchase was subsequently cancelled or refunded;
5.1.11. demand from the User a monetary compensation equivalent to the monetary value of each erroneously utilized Point (as specified in the Points Accrual, Utilization and Writing-off Conditions) in cases described in Clause 5.1.10, if adjusting the Balance is insufficient or impossible.
5.2. Failure by the Operator to act in case of violation of the Terms by the User shall not deprive the Operator of the right to take appropriate actions to protect its interests later, and shall not mean waiver by the Operator of its rights in respect of such violation or any similar subsequent violation.
6. TERMINATION OF PARTICIPATION IN THE PROGRAM
6.1. The User may unilaterally terminate participation in the Program by cancelling the Subscription or by contacting the support service through the feedback form (support chat) available in the Service interface.
6.2. The Operator may unilaterally block the Balance and exclude the User from the Program if the User:
6.2.1. violates or fails to comply with these Terms;
6.2.2. abuses rights and opportunities granted under these Terms or applicable law, or acts in bad faith;
6.2.3. uses the Program for purposes of entrepreneurial activity;
6.2.4. provides false and/or misleading information to the Operator;
6.2.5. creates or uses several Accounts to receive Program benefits;
6.2.6. performs fictitious orders, rides, cancellations, refunds or other actions aimed at unjustified receipt of Points or other Program benefits;
6.2.7. no longer has an active Subscription within the period specified in the Service interface, these Terms or Points Accrual, Utilization and Writing-off Conditions.
6.3. The Operator may, at its discretion, depending on the severity of violation, issue a warning to the User upon initial detection of violation.
6.4. Termination of the User’s participation in the Program entails blocking the Balance, writing off Points, impossibility of receiving Discount by using Points and termination of the Operator’s obligations to the User under the Program, except for the User’s obligations related to violations committed during participation in the Program.
6.5. Participation in the Program also terminates if the Operator receives information about the death of the User or information that the User has been declared missing or deceased.
7. LIMITATION OF LIABILITY
7.1. THE USER ACKNOWLEDGES IN CONNECTION WITH THE PROGRAM ANY INFORMATION CONTAINED IN THE PROGRAM THAT: (I) THE OPERATOR DOES NOT AND SHALL NOT PROVIDE THE USER WITH ANY SERVICES OFFERED BY THE PARTNER OR IN THE SERVICE, EXCEPT TO THE EXTENT DIRECTLY PROVIDED IN THE APPLICABLE REGULATORY DOCUMENTS, (II) THE USER MAY BE PROVIDED WITH SUCH SERVICES BY THE PARTNER OR RELEVANT SERVICE PROVIDER WHICH SHALL NOT BE AN EMPLOYEE OF THE OPERATOR OR ANY OF ITS AFFILIATES, (III) THE OPERATOR IS NOT A PARTY TO ANY AGREEMENT FOR THE PROVISION OF THE SERVICES WHICH MAY BE ENTERED INTO BETWEEN THE USER AND THE PARTNER OR THE RELEVANT SERVICE PROVIDER, EXCEPT TO THE EXTENT DIRECTLY PROVIDED IN THE APPLICABLE REGULATORY DOCUMENTS, AND (IV) THEY DO NOT CONSTITUTE AN OFFER OR SOLICITATION TO MAKE A TRANSACTION WITH ANY BUSINESS OR TO UTILIZE ANY BENEFIT OTHER THAN THE DISCOUNT OR OTHER PROGRAM BENEFIT.
7.2. Unless expressly provided for to the contrary herein, the Operator shall not be held liable to the User and other person for any indirect and/or consequential loss or damage, whether for loss of profit, loss of business, loss of information, loss of production and/or business, or otherwise, costs, expenses, or other claims for consequential compensation whatsoever, howsoever caused, regardless of whether or not the User could have foreseen the possibility of such loss or damage in a particular set of circumstances, and regardless whether or not the Operator acted with intent, gross negligence, negligence, or innocently, which loss, damage etc. arise out of, or in connection with, the Terms.
7.3. If the User fails to comply with any terms and conditions of the Terms and/or applicable law, the Operator may without incurring any liability to the User and/or any person:
7.3.1. immediately, without notice, suspend or terminate the User’s access to the Program, or any part thereof, until the User has fully remedied any incompliance to the satisfaction of the Operator; and/or
7.3.2. terminate the Terms with no notice to the User with an immediate effect.
7.4. The User agrees and acknowledges that the Operator shall not be liable or otherwise responsible for any damage, losses, and expenses, which, directly or indirectly, resulted from, related to, or connected with:
7.4.1. the use of and/or inability to use the Service by any person for whatever reason or cause;
7.4.2. access to the Account by a person not being the User;
7.4.3. access to the Device by a person not being the User;
7.4.4. any services ordered in the Service and/or rendered by a Partner or third-party service provider;
7.4.5. the Partner’s and/or its partner’s intentional, negligent, or innocent non-performance or improper performance of any of its duties under these Terms and/or applicable law;
7.4.6. the circumstances as provided for in the Terms.
7.5. The Operator’s liability to the User for any claim related to Points accrual shall be limited to accrual of the proper number of Points to the User’s Balance.
8. PERSONAL DATA
8.1. The Operator collects and processes the User’s personal data for the purpose of the Program as set forth in the Privacy Policy available at: https://yango.com/legal/yango_privacy_notice.
8.2. The Operator to processes User’s personal data provided when he/she is using the Service as part of the Program, including when Points are accrued or utilized. The Operator transfer his/her personal data to third parties, which the Operator engaged to fulfill their rights and obligations in accordance with these Terms, including Partners.
9. AMENDMENT, RESTATEMENT AND TERMINATION
9.1. These Terms may be amended or restated by the Operator at any time by posting the relevant version of the Terms at https://yango.com/legal/yango_plus_cashback_civ. These Terms shall become effective as set forth in Clause 1.2 above. If the User continues to use the Program any time after the Terms has been amended or restated, the User shall be deemed to be bound by the relevant amended or restated version of the Terms. The User is obliged to monitor the changes in these Terms unilaterally.
9.2. The Operator may terminate the Program and the Terms at its convenience any time, provided the User has been notified by the Operator in the Account at least 30 (thirty) calendar days before the proposed termination date, unless a different notice period is permitted or required under applicable law.
9.3. The Points Accrual, Utilization and Writing-off Conditions are determined and changed by the Operator unilaterally at its own discretion. The current version of the Points Accrual, Utilization and Writing-off Conditions is available at: https://yango.com/legal/yango_plus_cashback_conditions_civ.
10. GOVERNING LAW AND DISPUTES RESOLUTION
10.1. These Terms shall be governed by and construed in accordance with the laws of the Republic of Côte d’Ivoire.
11. MISCELLANEOUS
11.1. These Terms, including and together with any related exhibits, schedules, attachments and appendices, and any other documents referred to therein jointly the sole and entire agreement of the Parties with respect to the subject matter contained herein, and supersedes all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, regarding such subject matter.
11.2. If any term or provision of these Terms is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of these Terms or invalidate or render unenforceable such term or provision in any other jurisdiction.
11.3. The User shall not assign, transfer, delegate, or subcontract any of its rights or obligations under these Terms without the prior written consent of the Operator. Any purported assignment or delegation in violation of this Clause 11.3 shall be null and void. No assignment or delegation shall relieve the User of any of its obligations hereunder. The Operator may at any time assign, or subcontract any or all of its rights or obligations under these Terms without the User’s prior written consent.
11.4. The User may always get in touch with the Operator for any matters relating to the Program through the support service, using the feedback form (support chat) available in the Service interface.
11.5. Information on Yango:
Company name: FOODTECH SARL
Legal form: Limited Liability Company
Place of business: Abidjan, Cocody, Boulevard d’Hassan II, Immeuble Ivoire Trade Center D, 2eme étage, 06 BP534 Abidjan 06 en Côte d’Ivoire
Registration number: 0036101B
Date of publication: 15.06.2026