How to Communicate with Riders: Examples from Life

Is completing the trip all there is to the job? Basic customer service says no! Knowing how to communicate with ride service users is also important for client satisfaction.

You’ll meet different kinds of people as users in Senegalese roads. And by being an effective communicator, you can create rapport and diffuse conflicts as necessary.

The best way to talk to customers is by first sticking to the basics. Even though not everyone’s going to be in the mood for a chat, these three things are still important:

• Greeting them politely. This can be as easy as just saying good morning with a smile.
• Confirm certain details. One of the most important driver conversation tips is making sure you’re on the same page. Start by verifying that you got the right user and destination.
• Ask if they’re ready to go. Especially if your rider is a tourist in Senegal, they may have a lot of things with them. When you communicate with ride service users, you’re helping ensure that they don't forget anything.

That’s it! There’s no need for small talk on a ride.

Here’s an important driver conversation tip: feel free to discuss what you believe is a fair exchange for what you offer! Here are how you can handle these cases:

• You don’t understand where the user needs to go. Here, try to open a map so you can identify the sport together.
• There are multiple drop-off points. Confirm their stops and the sequence that they’re getting off. Negotiate a higher pay for this too.
• The passenger requests for stops. Try to accommodate but remind them that it comes with a fee.

Yango partner drivers in Senegal don’t need to worry about these because the user can set the destination and number of stops on the app. And with longer waiting times, the rate will increase too.

Handling difficult riders can sometimes be part of the job. But as the service provider, you still need to professionally communicate with ride service users to prevent the situation from blowing up.

Sometimes, the best way to talk to customers who are rude is by not talking at all. And for certain disputes, you can get a neutral traffic enforcer involved. They can help in handling a difficult rider, especially if it already concerns security.

Let’s say that the user isn’t Senegalese. That shouldn’t prevent you from communicating with ride service users effectively.

Use gestures and simple language to improve the odds that you’ll understand each other. And when in doubt, just use a translator app!

Here are a few situations where you can put our driver conversation tips into action:

• Guiding a first-time visitor in Senegal You can engage in small talk during the ride to make them more comfortable in a new country. Tell them about key landmarks and a few traveling tips.
• Handing an anxious passenger who’s running late. Instead of telling them that there’s nothing you can do about it, try to communicate that you’re working on finding an alternative faster route.
• Passenger is visibly tired. Limit the conversation to the most basic and to trying to improve their comfort levels.

It doesn’t have to be complicated! Spot opportunities to address problems or issues to make the trip easy for them.

Being an effective communicator isn’t just about preparing to handle a difficult rider. Many passengers that you’ll meet while traveling Senegalese roads as a partner driver just want to get to their destination the fastest and most comfortable possible.