You’ll meet different kinds of people as users in Senegalese roads. And by being an effective communicator, you can create rapport and diffuse conflicts as necessary.
That’s it! There’s no need for small talk on a ride.
Yango partner drivers in Senegal don’t need to worry about these because the user can set the destination and number of stops on the app. And with longer waiting times, the rate will increase too.
Sometimes, the best way to talk to customers who are rude is by not talking at all. And for certain disputes, you can get a neutral traffic enforcer involved. They can help in handling a difficult rider, especially if it already concerns security.
Use gestures and simple language to improve the odds that you’ll understand each other. And when in doubt, just use a translator app!
It doesn’t have to be complicated! Spot opportunities to address problems or issues to make the trip easy for them.