Terms of Use of Yango

Terms of Use of Yango

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING YANGO.

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of RideTechnology Global FZ-LLC (hereinafter referred to as Yango) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service or Yango) in GABON.

1.2. The use of the Service by the User is governed by these Terms.

1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms and provisions of Regulatory Documents, in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms and/or Regulatory Documents, the User may not use the Service.

1.4. Company may, at any time without notice to the User, amend provisions hereof, and may, at any time without notice to the User, amend provisions of the Regulatory Documents. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The User bears a risk of failure to review a new version of the Terms and Regulatory Documents. Any continued use of the Service after the Terms or Regulatory Documents have been changed will qualify as the acceptance of the new version.

1.5. The User shall stop using the Service, if he or she disagrees with any amendments to these Terms Company made as prescribed by cl. 1.4 hereof.

1.6. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, including delivery services (“Request”), look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

1.7. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to Company.

1.8. For the avoidance of doubt, Company does not provide passenger and baggage transportation services or other services, including delivery services, and help desk services.

YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.

1.9. All conversations the User holds with the support team and drivers of partners (transportation providers) of the Service can be recorded to control quality and improve services.

Audio recording in the car is used only in exceptional cases of threats, conflicts or danger when drivers of partners activate the Conflict button, provided that both the User and drivers of partners are notified in advance of the start of recording to resolve disputes and for security purposes.

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use free of charge.

2.2. Information on passenger and baggage transportation services or other services, including delivery services (hereinafter referred to as the Information) is provided by partners of the Service. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Rightholder's partner, and other information), the User may contact the partners of the Service or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service, including information on the cost and current availability of the partners’ benefits. The User shall independently (without the participation of Company) discuss the acquisition of services with the partners in accordance with the partners’ rules on the provision of services. Company shall not be held liable for financial and any other transactions effected by the User and the partners and for any consequences of the acquisition of the partners’ (transportation providers’) services by the User.

2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. The Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason. Through the functionality of the Service, the User may also access the aggregated information about the ratings made by the Driver, which is calculated based on the average of the last 40 rides’ ratings. Additional information about the functionality is available via the link - https://yango.com/fr_ci/lp/index

2.5. Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.

2.7. Passenger and baggage transportation services as per Economy, Comfort, Business, and other tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.

2.9. A transportation provider charges fees for a trip cancelled by the User in the following cases:

(1) If the User cancels a request via the service after a vehicle has arrived or fails to come to the vehicle within 30 minutes after it has arrived (taking into account the free waiting time).

In this case, the cost of the paid cancellation is calculated as the sum of:

(a) the minimum cost within the corresponding tariff;

(b) the number of minutes of waiting exceeding the number of free waiting minutes, but not more than 30 minutes, multiplied by the cost of a minute of paid waiting according to the tariff selected by the User.

(2) If the User cancels a request with paid arrival via the service three (3) minutes after it is confirmed in the service interface.

In this case, the cost of paid cancellation does not exceed the sum of the minimum cost of services according to the corresponding tariff and the cost of paid dispatch.

No fee is charged for canceling a request with paid arrival if the estimated time of vehicle arrival increases by more than 2 minutes compared to the time indicated in the service interface when the request was confirmed.

(3) When canceling a request to the airport, city tariff is applied, with the exception of the cost of arrival, which is calculated as a vehicle arrival outside the city according to the tariff.

2.10 Company processes personal information (including personal details) of the User and to transferes personal information of the User to Company’s partners to provide services to the User in the Service. When the User turns to the Service, their personal information is transmitted to be processed under the terms and for the purposes determined in the Privacy Notice of available at: (https://yango.com/legal/yango_privacy_notice).

2.11. If the User orders delivery services from Ridetech International’s partners, he or she undertakes not to hand over for the delivery the following items:

hand-held combat, non-military and service weapons, ammunition, spare parts and components, sports bows and crossbows, weapons designed for light, smoke and sound signals, electric weapons, electroshock devices and spark dischargers, cold bladed weapons, bludgeons, knuckle-dusters, shurikens, twigs, boomerangs and other adjusted items for striking, smashing, throwing, piercing, and cutting except for sporting equipment, special technical dual-use devices and components;

narcotic drugs, psychotropic substances, precursors and their analogs;

nuclear materials, radioactive, superpotent, caustic, explosive and flammable substances, firing agents, pyrotechnic substances and related items, and other hazardous substances;

poisons, poisonous animals, poisonous substances, poisonous plants and seeds of poisonous plants;

the national currency and foreign currency;

printed publications, graphic materials, film, photo, audio and video materials containing propaganda for or promotion of violent changes of the constitutional order, destruction of national security, war, social, racial, national, religious, class and clan superiority, cruelty, violence, and pornography;

perishable foodwithout special package;

items and substances that, by their nature or due to packaging, can be a danger to the public, can contaminate or damage (destruct) other loads, surrounding people, or items;

animals and plants, biological materials;

items requiring specially equipped vehicles to be transported, including foodstuff;

liquids in open containers;

space eating items, which total length, width (two diameters or axes at the roll base) and height dimensions (subject to special exemptions) exceed 150 cm; long items over 150 cm; the weight of transferred items may not exceed 20 kg;

fragile items without special packaging;

any other items, which distribution is prohibited or limited in the territory of countryof delivery service provision.

The Company’s partners may set other limits on items to be delivered.

The Company’s partners do not provide any postal services and do not accept postal items (addressed letter correspondence, postal parcels, containers, printed publications in relevant packaging) for delivery.

The Driver, acting as a representative of the Company’s partner, can prepare the consignment document with the User or they can come into the agreement not to conclude the consignment document.

The User is aware of and confirms that, if he or she fails to meet the above requirements to items to be delivered, the User is solely responsible for all the negative effects that may occur while the Company’s partner provide delivery services. At the same time, a Company’s partner may deny delivery services to the User, if the Company’s partner/ representatives of the Company’s partner discover any non-deliverable items.

2.12. The "Carpool" tariff may be available to the User, under which the Service has the right to accept a Request for a trip from another User during the trip and carry out transportation of two Users within their Requests simultaneously in one vehicle. When the User places a Request using the "Carpool" tariff, the User confirms his agreement with the terms and restrictions within the specified option, including:

• during the trip, the Service has the right to accept the Request of another User, in connection with which it is possible to a) change the route of the trip in order to fulfill the second Request, b) increase the previously calculated travel time;
• within the framework of a single Request using the "Carpool" tariff, only one passenger can make a trip. This means that when two Requests are executed simultaneously within the "Carpool" tariff, no more than two passengers can be in the vehicle;
• the route of the trip when making Requests is determined in accordance with the algorithms of the Service or at the discretion of the Service.

Service partners may impose additional restrictions, including on the dimensions of passengers' luggage.

The partners of the Service have the right to refuse the User a trip if the User does not comply with the established requirements.

2.13. If the User uses Yango Navigator's feature, the User acknowledges and agrees to comply with Yango Navigator's terms of use available online at https://yango.com/legal/yangonavigator_terms_of_use/

2.14. If the User orders transportation services via motorbike from Company’s partners (if such function of the Service is available in User’s country), the User confirms his agreement with the conditions and restrictions within the specified option, including:

when the User places a request via tariff with motorbikes, only one passenger can make a ride.

safety measures shall be followed at all times (including, but not limited, wearing of helmet).

Partners may impose additional restrictions. Partners have the right to refuse the User a ride if the User fails to comply with the established requirements.

3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services, including delivery services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services.

3.1.2. If available at the Service in User’s region. the User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with Company involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip/service or when the trip/service is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation or other service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

Bank card number

Valid through

Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to Euro 1,1 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If Company is not a party to settlements made via the Linked Card, Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. Company reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if Company thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract signed with such third party

4. Governing law and dispute resolution

4.1. The Terms of Use and any non-contractual obligations arising out of or in connection with the Terms of Use shall be governed by and construed in accordance with the laws of England and Wales without regard to the conflict of law provisions.

4.2. Any dispute, difference, controversy or claim arising out of or in connection with this Terms of Use, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat of arbitration shall be Dubai, United Arab Emirates. The language to be used in the arbitration shall be English.

5. Details of RideTechnology Global FZ-LLC

RideTechnology Global FZ-LLC (License number: 101640)

Free Zone Limited Liability Company (FZ-LLC)

101, First floor, Bld. 4, Dubai Internet City, Emirate of Dubai, the UAE

e-mail: support@yango.com

Date of publication: 24.07.2026