Terms of Use of Yango

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Ghana. English

1. General Provisions

1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of MLU Africa B.V. (hereinafter referred to as MLU Africa) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service).

1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms , the User may not use the Service.Rules of Referral Programme for users are posted at https://yango.com/legal/gh.

1.4. MLU Africa may, at any time without notice to the User, amend provisions hereof, and may, at any time without notice to the User, amend provisions of the Regulatory Documents. The current version hereof is available at: https://yango.com/legal/yango_termsofuse. The User bears a risk of failure to review a new version of the Terms and Regulatory Documents. Any continued use of the Service after the Terms or Regulatory Documents have been changed will qualify as the acceptance of the new version.

1.5. The User shall stop using the Service, if he or she disagrees with any amendments to these Terms MLU Africa made as prescribed by cl. 1.4 hereof.

1.6. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services, look through offers of organizations providing services in the said field, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.

1.7. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to MLU Africa.

1.8. For the avoidance of doubt, MLU Africa does not provide passenger and baggage transportation services and help desk services.

1.9. All conversations the User holds with the support team and drivers of partners of the Service can be recorded to control quality and improve services.

1.10. By using the Service, the User consents to receive promotional messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.

2. Use of the Service. Certain Functions of the Service

2.1. The Service is provided to the User for personal non-commercial use.

2.2. Information on passenger and baggage transportation services (hereinafter referred to as the Information) is provided by partners of the Service. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the Rightholder's partner, and other information), the User may contact the partners of the Service or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide their with information about the services offered.

2.3. MLU Africa shall not be held liable for the content and/or relevance of information provided by the partners of the Service, including information on the cost and current availability of the partners’ benefits. The User shall independently (without the participation of MLU Africa) discuss the acquisition of services with the partners in accordance with the partners’ rules on the provision of services. MLU Africa shall not be held liable for financial and any other transactions effected by the User and the partners and for any consequences of the acquisition of the partners’ services by the User.

2.4. The User may access functions of rating the services of the Service partners and commenting / leaving feedback on the Service and/or services of the Service partners. Users ratings and feedback are posted on the Service website and can be available on third-party websites. MLU Africa reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason.

2.5. MLU Africa reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.

2.6. When demand for transportation services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. MLU Africa informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as MLU Africa thinks fit, inter alia, by sending an information message to the User’s mobile phone number.

2.7. Passenger and baggage transportation services as per Economy, Comfort, Business, and other tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.

2.8. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User ordered (whichever comes later) until the User cancelled the trip. The User shall cancel a trip by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.

2.9. The "Carpool" tariff may be available to the User, under which the Service has the right to accept a Request for a trip from another User during the trip and carry out transportation of two Users within their Requests simultaneously in one vehicle. When the User places a Request using the "Carpool" option, the User confirms his agreement with the terms and restrictions within the specified option, including:

  • during the trip, the Service has the right to accept the Request of another User, in connection with which it is possible to a) change the route of the trip in order to fulfill the second Request, b) increase the previously calculated travel time;
  • within the framework of a single Request using the "Carpool" option, only one passenger can make a trip This means that when two Requests are executed simultaneously within the "Carpool" option, no more than two passengers can be in the vehicle;
  • the route of the trip when making Requests is determined in accordance with the algorithms of the Service or at the discretion of the Service;

Service partners may impose additional restrictions, including on the dimensions of passengers' luggage.

The partners of the Service have the right to refuse the User a trip if the User does not comply with the established requirements.

2.10. The "Shuttle" tariff may be available to the User, under which the User can choose to place a request for a trip on a minibus with at least 8 passenger seats capacity, following one of the routes available in the application at the date of Request (the “Shuttle”).

The application shows the nearest Shuttle following the route closest to point of destination, and the closest to the User's location boarding point for the selected Shuttle.

When the User places a Request in the "Shuttle" tariff, the User confirms his agreement with the terms and restrictions within the specified option, including:

  • The User can place a Request for a maximum of three (3) seats in the Shuttle, subject to availability of the free seats at the time of Request;
  • Routes available in the Service may vary. The route of the Shuttle cannot be changed at the request of the User. Boarding and exiting the Shuttle within the route is carried out only at the stops specified within the corresponding route. The driver of the Shuttle can not make stops by request between the boarding points;
  • After placing the Request, a code will appear on the application screen that the User will need to show to the Driver to confirm that he placed the Request for a trip;
  • The User can track the Shuttle's arrival to the boarding point in the application;
  • Payments for the trips are made in cash to the Driver;
  • If the User missed the Shuttle arrival the boarding point, the Request for the trip shall be cancelled;
  • The Shuttle tariff availability for the Users may be limited throughout the day according to the information in the application.

Service partners may impose additional restrictions, including on the dimensions of passengers' luggage.

The partners of the Service have the right to refuse the User a trip if the User does not comply with the established requirements.

2.11. The User authorizes MLU Africa to process personal information (including personal details) of the User of MLU Africa, to transfer personal information of the User to MLU Africa’s partners, and to process personal information for MLU Africa’s partners to provide services to the User in the Service. When the User turns to the Service, their personal information is transmitted to to be processed under the terms and for the purposes determined in the Privacy Policy of available at: (https://yango.com/legal/yango_privacy_notice).

3. Function of Cashless Payment for Passenger and Baggage Transportation Services

3.1. The User can pay for passenger and baggage transportation services provided to the User in compliance with the information on potential demand for the relevant service the User posted via the Service:

3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as Cash). The said payment shall be made without MLU Africa being involved and shall not be governed by these Terms.

3.1.2. The User can access the function of cashless payment by a Linked Bank Card (cl. 3.2 hereof); in this case, MLU Africa acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved and receives payments as an agent of the transportation provider or otherwise (including directly) (hereinafter referred to as cashless payments). MLU Africa does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.

Depending on the User's region, cashless payments can be made without MLU Africa acting as a payment recipient or with MLU Africa involved as another party to settlements or a party to information exchange.

The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card, insufficient funds in the Linked Card), the User undertakes to pay by Cash.

For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation and several transactions for certain parts of the cost of the service. Cashless payments can be effected by any of the above means during the trip or when the trip is over.

In case of cashless payments, the User can, along with payment for passenger and baggage transportation, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.

3.2. The User shall specify the Linked Bank Card in the Service interface indicating the following details:

  • Bank card number
  • Valid through
  • Verification code

If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes the Linked one and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.

3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip, the amount limited to RUB 5 (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully effected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.

3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default amount of Tips via the Service interface; the User can change the amount of Tips for a certain trip in the Service interface, when the trip is over.

3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip) will be charged from the Linked Card, if the User, within 30 minutes after the trip is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip (specifies no number of stars) and clicks "Done".

3.6. If within 30 minutes after the trip is over the User assigns a low rating to the trip (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.

3.7. If within 30 minutes after the trip is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip).

3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.

3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.

3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Bank Card, are deemed to be performed by the User.

3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact MLU Africa by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.

If, following the inspection caused by such a request, MLU Africa decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If MLU Africa is not a party to settlements made via the Linked Card, MLU Africa can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.

3.12. MLU Africa reserves the right to require at any time that the User confirm the details they specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if MLU Africa thinks fit.

3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation services specified in this Section shall not apply, when a third party pays for such transportation services instead of the User under a separate contract MLU Africa signed with such third party.

4. Terms and restrictions of marketing benefits and campaigns

The terms and restrictions presented in connection with advertisements and campaigns of Yango are always applied to such advertisements and campaigns. Additionally, to each advertisement or campaign are applied the terms and restrictions concerning it, presented in address https://yango.com/legal/gh.

5. Details of MLU Africa

MLU Africa B.V. (RSIN: NL859916121B01)

Private Limited Liability Company

Schiphol Boulevard 291, 1118 BH Schiphol, the Netherlands

tel.: +31(0)202402740

fax: +31(0)202402741

e-mail: support@yango.com

Publication date: 21.12.2022

Previous version of the document: https://yango.com/legal/yango_termsofuse/22082022

Previous version of the document: https://yango.com/legal/yango_termsofuse/20072022

Previous version of the document: https://yango.com/legal/yango_termsofuse/13012021

Previous version of the document: https://yango.com/legal/yango_termsofuse/16082019