YANGO PLAY CASHBACK LOYALTY PROGRAM TERMS AND CONDITIONS
YANGO PLAY CASHBACK LOYALTY PROGRAM
TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS BEFORE ACCESSING OR USING YANGO PLAY CASHBACK LOYALTY PROGRAM
1. GENERAL PROVISIONS
1.1. These Yango Play Cashback Loyalty Program Terms and Conditions (Terms) constitute an offer of the Operator (as defined below) to you as the User (as defined below) to participate in the Program (as defined below) in the Emirate of Abu Dhabi and or in the Emirate of Dubai (United Arab Emirates).
1.2. By purchasing the Subscription (as it defined below), the User deemed to have accepted these Terms in full and without any reservations and exceptions. If the User disagrees with any provisions of the Terms or any other agreement governing the Program to which the User is a party, the User shall not participate in the Program.
1.3. The Operator may add to, and/or remove from, the Program any Partners any time at the Operator’s sole discretion. The Operator will maintain the list of the Partners and applicable earning and utilizing conditions in the Program conditions available at https://yango.com/legal/program_terms_uae (Program Conditions). It is the User’s sole responsibility to check such list before the User makes any purchase relating to the Points (as defined below).
1.4. The Operator may from time to time offer promotions and benefits to the User. If necessary and where applicable, the Operator will obtain the User’s consent to receive promotional e-mails, push and/or in-app notifications. The User may always unsubscribe from them using the relevant features by following the unsubscribe instructions in the e-mails and refuse push notifications by changing the settings of the browser and/or mobile phone used, as applicable.
1.5. The Program (or any part of it) may be inaccessible or limited for some time, from time to time, during which time the Terms shall still apply. The User shall not apply any technical or software-based methods to circumvent such inaccessibility or limitations. The User may get information on the inaccessibility or limitations upon request to the Operator by using the available support channels.
1.6. The Operator reserves the right to amend, update, suspend, or discontinue these Terms, the Program Conditions, and any part of the Program at any time at its sole discretion, without prior notice. The Program is provided as a discretionary benefit and does not form part of the core Subscription service.
Where changes may significantly affect the User’s ability to earn or redeem Points, the Operator will endeavor to notify the User through reasonable means, such as via in-app notifications, push messages, or email. Continued participation in the Program following any such change shall be deemed acceptance of the amended Terms.
It is the User’s responsibility to regularly review the Terms and the Program Conditions for any updates.
2. DEFINITIONS
Account means the User’s account available to the User after logging in using the User’s login and password at: https://play.yango.com or applications related to Yango Play Service which is used to identify the User as the participant of the Program.
Balance means a balance of the Points available to the User as shown in the Account.
Device means an electronic device on which the User has logged in to the Account in order to make the purchase in the Service and get the Discount.
Discount means a discount provided to the User on the cost of the goods and/or services when using Points in accordance with these Terms and Conditions. The provision of Discounts when using Points may be provided by the Operator and(or) Partners (and/or third parties involved by the Partners).
Operator means Funtech Loyalty Card Services LLC, registration number 2060503, located at: UAE, Dubai, Trade Center Second, The Offices 2, Unit № TO2-FLR03-03.04-2.
Parties means the User and the Operator collectively, and a Party means each of them.
Partner means a legal entity or individual entrepreneur implementing the Program together with Operator as referred to in clause 3.6 below.
Points means technical conventional units accrued to the User’s Balance on the grounds established in these Terms and Conditions, aimed at increasing the activity of Users in the purchase of goods and services.
Program means Yango Play cashback loyalty program operated by the Operator in collaboration with the Partners intended to stimulate the User to make more purchases in the Service by earning and utilizing the Points upon the terms and conditions hereof.
Purchase means a purchase completed by a successful payment and made by the User in the Service in respect of goods and/or services available in that Service, which purchase shall be a basis for the Points accumulation upon the Terms and Conditions hereof.
Service means an electronic service provided by the Operator and/or the Partner to the User via websites and/or mobile applications allowing the Purchase and the Points earing and utilization upon the terms and conditions hereof.
Subscription means the Subscription as it defined in the Yango Play Subscription Terms available at: https://yango.com/legal/uae_yango_play_conditions (hereinafter – the YPST).
Term means the term during which the Points may be earned upon the terms and conditions hereof, where such term shall expire on December 31, 2025. The Operator may extend the Term at its sole discretion.
User means capable individual who has reached the age required to participate in the Program, as well as to make Purchases and(or) receive Discount on Service, who has an active Subscription and who has accepted these Terms and Conditions.
3. PROGRAM. GENERAL PROVISIONS
3.1. Under the Program, the Operator allows User to earn the Points for making purchase in the Service and utilize such Points on the Terms and Conditions thereof.
3.2. The Operator may refuse the access to the Program to the User for any reason with no duty to justify it decision. The Program becomes available to the User upon login of the User to the Account. The Operator may request at its sole discretion any additional verification of the User in the form and substance satisfactory to the Operator.
3.3. The User will not be charged for joining the Program and participating in it, other than the fee for activating the Subscription payable according to the YPST.
3.4. The User shall be responsible for checking the prices of any Purchase in the Service connected with the Points’ earning and/or utilizing.
3.5. In case the Subscription has expired for the User and has not been renewed or extended by the User, the accumulated Points will be kept by the Operator in the Balance within 30 (thirty) days following such expiration date (Suspension Term). No Points may be earned or utilized by the User until the date during the Suspension Term on which the User has renewed or extended the Subscription. All accumulated Points will be deleted, and the Balance cleared, in case the User has not renewed or extended the Subscription within the Suspension Term.
3.6. Programs Partners:
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YANGO GCC ELECTRONIC TRANSPORT SERVICES LLC (Dubai World Trade Center Company - Bur Dubai - Trade Center 2 - office no. FLR06-06.07-3 ),
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and in part of provision of services for Abu Dhabi customers - YANGO GCC ELECTRONIC TRANSPORT SERVICES LLC BRANCH OF ABU DHABI 2, a branch registered at C103D, UNT119663, PRP1843, building c6, sector w35, Al Bateen, Abu Dhabi, United Arab Emirates
4. POINTS
4.1. The Points subject to these Terms and Conditions can be accumulated and utilized by the User in accordance with the rules defined by the Operator in Program Conditions.
4.2. If the User decides to utilize the accumulated Points, such Points will be transformed into the Discount, with each Point granting the AED 1 discount on the purchase price of the goods and/or services purchased by the User in the Service. The accumulation of the Points under the Program is personal and will take place in one Account of the User only. Points are not accumulated in case of paying for goods and/or services in the Service using a card linked to a family account.
4.3. Points are non-transferable and non-convertible into cash or equivalent, including any credit voucher.
4.4. No Points may be earned by the User for the Purchase to which the Discount has been already applied.
4.5. Information about the Balance is available at the User’s account on the website https://play.yango.com/ or in the Yango app.
4.6. The Points do not constitute cash money or equivalent and may not be withdrawn or exchanged. The User may use the Points solely to get the Discount.
4.7. The Points accumulated outside the Abu Dhabi or Dubai may not be used to obtain the Discount.
4.8. The Points can be accumulated and utilized only in connection with a non-cash purchase, unless otherwise set forth herein. The Points may not be utilized for a wholesale purchase.
4.9. When making a purchase in which the User has a right to utilize Points, the User may choose between making an actual payment and utilizing the Points. If the User has chosen to pay for the purchase by utilizing the Points, the maximum amount of the Points needed will be utilized and written-off from the Balance.
4.10. The Discount will be calculated for each User separately, and a purchase or Points accumulated by different Users may not be consolidated. The User alone may use the Points accumulated under the User’s name.
4.11. Points may not be accumulated or utilized retroactively.
4.12. If the User has utilized more Points than due, including by reason of a malfunction in the computer systems, due to a refusal on the part of the User’s bank to make a payment, due to attempted improper use of the Program or attempted fraud on the part of the User, the User shall immediately either pay the Operator insert AED for each Point erroneously utilized, or write-off the relevant Points from the Account.
4.13. In case the User receives a refund for the goods and/or services purchased in the Service, the Balance will be adjusted accordingly based on the amount of such refund.
4.14. All records relating to the Balance change will be stored in the Account. Such records shall be the only evidence in respect of the Points earning and utilization.
4.15. The Operator may, at its sole discretion, allow the User to accumulate the Points for additional activities, and/or provide the User, if they so choose, with additional ways to utilize the Points, all in accordance with the Terms as may be updated from time to time.
5. RIGHTS AND OBLIGATIONS OF THE USER
5.1. The User may challenge any operations with the Points withing the Term and no later than 30 (thirty) days following the day on which the operation has been or was supposed to be made.
5.2. The User alone is responsible for protecting the confidentiality of the Account, and shall keep the username and password confidential. The Operator shall have no liability in case the User is not compliant with the confidentiality provisions of these Terms and the YPST.
5.3. The User shall:
5.3.1. not provide the Operator with false, inaccurate, incorrect, forged or unreliable information;
5.3.2. not abuse the rights granted to the User by law and/or hereunder, act in good faith (including, but not limited to, not to take actions intended to accumulate Points without making actual purchases, and not to make purchases for purposes other than personal consumption);
5.3.3. not copy, disassemble or otherwise try to obtain the source code of the software used by Operator and/or its Partners; and
5.3.4. upon the Operator’s request, provide the Operator with the information and documents requested, no later than one (1) business day from the date of the request.
5.3.5. independently (at his own expense) pay for the Internet access, purchases and bear other costs required to participate in the Program;
5.3.6. fulfill other obligations specified in these Terms and Conditions.
5.4. The User may unilaterally terminate its participation in the Program by canceling the Subscription using its Account or via Apple store as set forth at https://support.apple.com/en-us/HT202039 (if the Subscription was purchased via Apple Store) or via Google store as set forth at https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid#zippy= (of the Subscription was purchased via Google store).
6. RIGHTS AND OBLIGATIONS OF THE OPERATOR
6.1. The Operator may:
6.1.1. request any information or documents from User at its discretion, if it deems the necessary to verify the grounds for accumulation or utilization of Points, as well as for other purposes connected with the User’s participation in the Program;
6.1.2. suspend the accrual of Points and(or) User’s ability to use Points, until the User supplies the information and documents requested in accordance with the clause 6.1.1. of these Terms and Conditions;
6.1.3. refuse to accrue Points and (or) possibility to use Points by the User if the User does not provide the information and documents requested in accordance with p. 6.1.1 within the term, specified in the clause 5.3.4.;
6.1.4. terminate the User’s participation in the Program on the grounds provided for by these Terms and Conditions;
6.1.5. carry out preventive maintenance with a temporary suspension of possibility of accruing and(or) using Points on the Service without prior notice to the User;
6.1.6. involve third parties to fulfill its obligations without the need to obtain the User’s consent.
6.1.7. use ither rights prescribed by these Terms and applicable legislation.
7. LIMITATION OF LIABILITY
7.1. THE USER ACKNOWLEDGES IN CONNECTION WITH THE PROGRAM ANY INFORMATION CONTAINED IN THE PROGRAM THAT: (I) THE OPERATOR DOES NOT AND SHALL NOT PROVIDE THE USER WITH ANY SERVICES OFFERED BY THE PARTNER OR IN THE SERVICE, (II) THE USER WILL BE PROVIDED WITH SUCH SERVICES BY THE PARTNER OR RELEVANT SERVICE PROVIDER WHICH SHALL NOT BE AN EMPLOYEE OF THE OPERATOR OR ANY OF ITS AFFILIATES, (III) THE OPERATOR IS NOT A PARTY TO ANY AGREEMENT FOR THE PROVISION OF THE SERVICES WHICH MAY BE ENTERED INTO BETWEEN THE USER AND THE PAERTNER OR THE RELEVANT SERVICE PROVIDER AND (IV) THEY DO NOT CONSTITUTE AN OFFER OR SOLICITATION TO MAKE A TRANSACTION WITH ANY BUSINESS OR TO UTILIZE ANY BENEFIT OTHER THAN THE DISCOUNT.
7.2. Unless expressly provided for to the contrary herein, the Operator shall not be held liable to the User and other person for any indirect and/or consequential loss or damage (whether for loss of profit, loss of business, loss of information, loss of production and/or business, or otherwise), costs, expenses, or other claims for consequential compensation whatsoever (howsoever caused), regardless of whether or not the User could have foreseen the possibility of such loss or damage in a particular set of circumstances, and regardless whether or not the Operator acted with intent, gross negligence, negligence, or innocently, which [loss, damage etc] arise out of, or in connection with, the Terms.
7.3. If the User fails to comply with any terms and conditions of the Terms and(or) applicable law, the Operator may without incurring any liability to the User and/or any person:
7.3.1. immediately, without notice, suspend or terminate the User’s access to the Program, or any part thereof, until the User has fully remedied any incompliance to the satisfaction of the Operator; and/or
7.3.2. terminate the Terms with no notice to the User with an immediate effect.
7.4. The User agrees and acknowledges that the Operator shall not be liable or otherwise responsible for any damage, losses, and expenses, which, directly or indirectly, resulted from, related to, or connected with:
7.4.1. the use of and/or inability to use the Service by any person for whatever reason or cause; and/or
7.4.2. access to the Account by a person not being the User; and/or
7.4.3. access to the Device by a person not being the User; and/or
7.4.4. any services ordered in the Service and/or rendered by a Partner’s partner; and/or
7.4.5. the Partner’s and or its partner’s intentional, negligent, or innocent non-performance or improper performance of any of its duties under these Terms and/or applicable law; and/or
7.4.6. the circumstances as provided for in the Terms.
8. PERSONAL DATA
8.1. The Operator collects and processes the User’s personal data for the purpose of the Program as set forth in the Privacy Policy available at: https://yango.com/legal/yango_play_privacy_policy (hereinafter – the “Privacy Policy”).
9. AMENDMENT, RESTATEMENT AND TERMINATION
9.1. These Terms may be amended or restated by the Operator at any time by posting the relevant version of the Terms at https://yango.com/legal/cashback_loyalty_program_uae. These Terms shall become effective as set forth in clause 1.2 above. If the User continues to use the Program any time after the Terms has been amended or restated, the User shall be deemed to be bound by the relevant amended or restated version of the Terms. The User is obliged to monitor the changes in these Terms unilaterally.
9.2. The Operator may terminate the Program and the Terms at its convenience any time, provided the User has been notified by the Operator in the Account at least five (30) calendar days before the proposed termination date.
10. GOVERNING LAW AND DISPUTES RESOLUTION
10.1. These Terms and any non-contractual obligations arising out of or in connection with the Terms shall be governed by and construed in accordance with the laws of England and Wales without regard to the conflict of law provisions.
10.2. Any dispute, difference, controversy or claim arising out of or in connection with this Terms, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be subject to the jurisdiction of the DIFC courts (including Small Claims Tribunal for Claims).
11. MISCELLANIOUS
11.1. These Terms, including and together with any related exhibits, schedules, attachments and appendices, and any other documents referred to therein jointly the sole and entire agreement of the Parties with respect to the subject matter contained herein, and supersedes all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, regarding such subject matter.
11.2. No waiver by any party of any of the provisions of these Terms shall be effective unless explicitly set forth in writing and signed by the party so waiving. Except as otherwise set forth in these Terms, no failure to exercise, or delay in exercising, any rights, remedy, power, or privilege arising from these Terms shall operate or be construed as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.
11.3. If any term or provision of these Terms is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of these Terms or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon a determination that any term or provision is invalid, illegal, or unenforceable, the Parties shall negotiate in good faith to modify these Terms to affect the original intent of the Parties as closely as possible in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.
11.4. The User shall not assign, transfer, delegate, or subcontract any of its rights or obligations under these Terms without the prior written consent of the Operator. Any purported assignment or delegation in violation of this Clause 11.4 shall be null and void. No assignment or delegation shall relieve the User of any of its obligations hereunder. The Operator may at any time assign, or subcontract any or all of its rights or obligations under these Terms without the User’s prior written consent.
11.5. These Terms are binding on and inure to the benefit of the Parties to these Terms and their respective permitted successors and permitted assigns.
11.6. These Terms benefit solely the Parties to these Terms and their respective permitted successors and assigns and nothing in these Terms, express or implied, confers on any other person any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.
11.7. The relationship between the parties is that of independent contractors. Nothing contained in these Terms shall be construed as creating any agency, partnership, franchise, business opportunity, joint venture, or other form of joint enterprise, employment or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever. No relationship of exclusivity shall be construed from these Terms.
11.8. The User may always get in touch with the Operator for any matters relating to the Program by electronic message sent to help@support.yango.com. The Operator will respond as soon as practically possible.
Date of publication: October 27, 2025
Effective date: October 27, 2025
Previous version of the document: https://yango.com/legal/cashback_loyalty_program_uae/25092025
Previous version of the document: https://yango.com/legal/cashback_loyalty_program_uae/28052025