no experience needed
fully remote
flexible hours
business support
Every ride, delivery, or service request can come with a question. Our international Business Support team makes sure customers and partners get answers, resolve issues, and continue their day with confidence.
about the team
A GREAT START FOR PEOPLE WHO LIKE HELPING PEOPLE
When something doesn’t go as planned, a clear reply can make all the difference. Joining our Business Support team means you’ll learn how Yango Group services operate from the inside, communicate with people every day, and turn complex situations into smiles.
It is incredible that we have the opportunity to actually make the lives of thousands of people every day easier, more comfortable, and smoother. Every conversation we have, every problem we solve — it really matters.
Amad Iskandarani
Head of Support Efficiency & Automation
Every day brings a new opportunity to turn a bump in the road into a smooth journey for our customers. You’ll collaborate with incredible colleagues around the world and build something meaningful together, one interaction at a time.
Steve Allen Yeboah
Head of support, africa
explore the role
START IN SUPPORT, GROW BEYOND IT
This is a front-row role where you learn how Yango Group services work, understand real customer needs, and build skills that can lead into career growth opportunities in operations, quality, training, team coordination, or customer experience.
help customers
Solve real customer situations and help make their experience with our services clear, smooth, and simple
grow
professionally
Boost your career in a dynamic environment, with trainings, and support from experienced colleagues
work remotely
Find your balance with a fully remote format, official employment contract, and a strong team behind you
what to expect
flexible setup
- Fully remote work from home
- Official employment under a contract
- A convenient schedule, with options discussed individually
- Training and support from experienced colleagues
- A team that helps you adapt and grow
your day-to-day
- Help customers by answering their questions and solving their problems
- Advise users by phone, chat, or other support channels
- Work with internal teams to find solutions and improve the service
- Keep communication clear, polite, and helpful
- Make everyday customer interactions faster and easier
what helps you succeed
- Strong communication skills and empathy
- Proficient in English. Other languages are highly valued
- Confident computer skills
- Ability to find common ground and handle different situations calmly
- Readiness to multitask, learn quickly, and take initiative
- Previous experience in support or customer-facing roles is a plus, but not always required
GROWTH ISN'T ALWAYS LINEAR.
FIND OUT HOW WE GROW AT YANGO GROUP
kickoff checklist
This is a fully remote role, so your home setup matters. Before you apply, make sure you have the basic tools and conditions we require to stay connected, communicate clearly, and handle customer conversations without interruptions.
OWN PC
OR LAPTOP
OR LAPTOP
A reliable and modern computer that can work smoothly with several windows and applications open at the same time.
STABLE AND
FAST INTERNET
FAST INTERNET
A steady connection without interruptions, so you can stay in touch with customers and the team during your work hours.
HEADSET
WITH MICROPHONE
WITH MICROPHONE
Clear audio quality for calls and conversations, without unnecessary background noise.
QUIET
WORKPLACE
WORKPLACE
A space or room at home where you can focus and communicate with customers without unnecessary distractions.
FAQ
Can I work unofficially?
No. We offer official employment only.
How often is salary paid?
Salary is paid three times a month: an advance payment, the main salary payment, and a bonus.
Can I receive my salary in cash or on someone else’s card?
No. Salary is transferred only to a bank card issued in your name.
Who will contact me on my first working day?
On your first working day, your manager or colleagues from the training team will contact you.
Can I provide my payment details later?
Yes. You can send them to the HR department after completing the offer documents. Your manager will share the correct email address.
Apply now
Take the first step — tell us a bit about yourself
how we hire
Our interview process is designed with candidates in mind, making each step a pleasant and enriching experience
01
Application review
Our team carefully reviews every application to understand your background and assess if there's a match with the role and team.
02
Interview with recruitment
You’ll meet one of our recruiters to talk about your experience, career goals, and what you’re looking for in your next challenge.
03
test case assessment
Depending on the role, we’ll ask you to complete a short assignment or case study to get a better understanding of your thinking in action.
04
interview with managers
Last step, you’ll meet the hiring manager or team lead. This is where we dive deeper into your skills, mindset, and how you work with others.
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RideTechnology Global FZ-LLC Yango is an international informational service. Any statements are displayed for informational purposes only and do not constitute any offer or promise. Application for any position does not create any kind of labor relationship between the applicant and Yango.