Terms of Use of Yango
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This is an old version of the document, which expired on March 22, 2023. The current version is available at: https://yandex.com/legal/yango_termsofuse.
Terms of Use of Yango
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING YANGO.
1. General Provisions
1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of Yango GCC Electronic Transport Services LLC (hereinafter referred to as Company) to an Internet user (hereinafter referred to as the User) to use Yango service (hereinafter referred to as the Service or Yango) in United Arab Emirates.
1.2. The use of the Service by the User is governed by these Terms and Privacy Notice (https://yango.com/legal/yango_privacy_notice).
1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms and provisions, in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms and/or Regulatory Documents, the User may not use the Service.
1.4. Yango enables the User to place information on the User’s potential demand for transportation services, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.
YOU ACKNOWLEDGE THAT COMPANY DOES NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A CARRIER AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY THIRD PARTY – TRANSPORTATION PROVIDERS, WHO ARE NOT EMPLOYED BY COMPANY OR ANY OF ITS AFFILIATES. THE RELATIONS BETWEEN YOU AND TRANSPORTATION PROVIDERS ON THE ACQUISITION OF SERVICES ARE REGULATED BY RELEVANT AGREEMENTS BETWEEN YOU AND TRANSPORTATION PROVIDER, COMPANY IS NOT THE PARTY OF THESE AGREEMENTS.
1.5. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to the Company.
1.6. All conversations the User holds with the support team and drivers of transportation providers - partners of the Service can be recorded to control quality and improve services.
1.7. By using the Service, the User consents to receive promotional messages, including emails and messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.
2. Use of the Service. Certain Functions of the Service
2.1. The Service is provided to the User for personal non-commercial use.
2.2. Information on transportation services is provided by third parties (partners)- transportation providers. The list of partners is available at https://yango.com/partners. For more information about the services offered (including Wi-Fi access point availability in the cabin, in-cabin photo / video surveillance by the partners, and other information), the User may contact the partners of the Service - transportation providers or provide their contact details through the functions of the Service for the partners of the Service to independently contact the User and provide them with information about transportation services offered.
2.3. Company shall not be held liable for the content and/or relevance of information provided by the partners of the Service - transportation providers, including information on the cost and current availability of the transportation providers’ benefits. The User shall independently (without the participation of Company) discuss the acquisition of services with the transportation providers in accordance with the transportation providers’ rules on the provision of transportation services. Company shall not be held liable for financial and any other transactions effected by the User and the transportation providers and for any consequences of the acquisition of the transportation providers’ services by the User.
2.4. The User may access functions of rating the services of the Service partners - transportation providers and commenting / leaving feedback on the Service and/or services of the transportation providers. Users ratings and feedback are posted on the Service website and can be available on third-party websites. Company reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason.
2.5. Company reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.
2.6. When demand for transportation or other services is higher (including days before holidays, days of mass events and other cases), tariffs of the Service partners can be raised. Company informs of higher tariffs by posting the relevant notice on the Service website https://yango.com or otherwise as Company thinks fit, inter alia, by sending an information message to the User’s mobile phone number or via mobile application.
2.7. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered. The price may change in circumstances listed on the Service website https://yango.com.
2.9. A transportation provider charges fees for a trip cancelled by the User, if such cancellation took place after the vehicle's arrival to the place the User had appointed. The amount of such fees is calculated the same way as the cost of trip/service as per tariff for a period of time from when the vehicle actually arrived to the pick-up place or from the time of arrival specified in information the transportation provider submitted to the User regarding the transportation the User/Users’ parcel ordered (whichever comes later) until the User cancelled the trip/service. The User shall cancel a trip/service by sending a relevant notice to the transportation provider via the Service. A User that has not boarded a vehicle served by the transportation provider within ten (10) minutes taking into account no-charge waiting time specified in a respective tariff is deemed to have cancelled a trip/service, unless otherwise stipulated by the relevant transportation provider's rules or agreements between the User and a representative (driver) of the transportation provider. The cancellation fee for airport-to-city transfers is calculated as described above plus an additional fee charged for out-of-town ride as per tariff.
2.10. The User authorizes Company to process personal information (including personal details) of the User of Service (Yango), to transfer personal information of the User to Company’s partners (transportation providers), and to process personal information for Company’s partners to provide services to the User in the Service. When the User turns to the Service, his/her personal information is transmitted to be processed under the terms and for the purposes determined in the Privacy Notice available at: (https://yango.com/legal/yango_privacy_notice).
3. Function of Cashless Payment for Passenger and Baggage Transportation Services and other services
3.1. The User can pay for transportation services provided to the User in accordance with the information on potential demand for transportation services the User posted via the Service:
3.1.1. Directly to a transportation provider (inter alia, by cash or by any other means stipulated by the said transportation provider, if any, hereinafter referred to in these Terms and the Service interface as cash). The said payment shall be made without the Company being involved and shall not be governed by these Terms. The said payment method may be restricted for the delivery services (if such function is available in the User’s country).
3.1.2. Via cashless payment through Yango; in this case, Company acts in the name of the relevant transportation provider or otherwise (including directly) with an authorized payment processor, electronic money processor, or any other party to settlements involved or otherwise (including directly) (hereinafter referred to as cashless payments). In the case of cashless payments made through Yango, Company receives payments as a limited payment collection agent of the transportation provider. Company does not guarantee that the operation of the Service will be error- and failure-free in view of enabling cashless payments.
Depending on the User's region, cashless payments can be made without Company acting as a payment recipient or with Company involved as another party to settlements or a party to information exchange.
The User shall choose the relevant form of payment in the Service interface. In this respect, if it is impossible to make cashless payments for any reason (including, but not limited to temporary technical inaccessibility of this function, temporary or constant impossibility to make cashless payments using the Linked Card (as defined below) or insufficient funds in the Linked Card), the User undertakes to pay by cash.
For cashless payments, it is possible to effect both one transaction for the entire cost of passenger and baggage transportation or other service and several transactions for certain parts of the cost of the service. Cashless payments can be affected by any of the above means during the trip/service or when the trip/service is over.
In case of cashless payments, the User can, along with payment for transportation service, make an additional cashless payment to the transportation provider as a percentage of the cost of the paid passenger and baggage transportation or other service (hereinafter referred to in these Terms and the Service interface as Tips) as they think fit.
3.2. For cashless payment via Yango the User shall specify the bank card in the Service interface indicating the following details:
- Bank card number
- Date that the bank card is valid to
- Verification code
If the bank card details are true, valid and it is technically feasible to use this card in the Service, the said bank card becomes a Linked Card and can be used for cashless payments (cl. 3.1.2 hereof). All Linked Cards are displayed in the Service interface; for the User’s convenience, the interface displays the last 4 digits of the Linked Card number.
3.3. When a Linked Card is added and when the User chooses the function of cashless payment for a certain trip/service, the amount limited to 5 AED (or any other amount in the User’s region currency) will be charged to confirm that the Linked Card details are true and valid; if the transaction is successfully affected, the said amount will be refunded to the User. Failure to charge the said amount means that it is impossible to add this Linked Card and/or the function of cashless payment is unavailable, respectively.
3.4. When adding the Linked Card and at any time after it was added, the User can set and/or change the default number of Tips via the Service interface; the User can change the amount of Tips for a certain trip/service in the Service interface, when the trip/service is over.
3.5. Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be charged from the Linked Card, if the User, within 30 minutes after the trip/service is over, assigns a high rating to the trip (4–5 stars) in the Service interface and clicks "Done" or assigns neither high nor low rating to the trip/service (specifies no number of stars) and clicks "Done".
3.6. If within 30 minutes after the trip/service is over the User assigns a low rating to the trip/service (1–3 stars) in the Service interface and clicks "Done", no Tips will be charged from the Linked Card.
3.7. If within 30 minutes after the trip/service is over the User did not click "Done", the amount of Tips (in the default amount or in the amount specifically indicated by the User for a certain trip/service) will be blocked in the Linked Card for 24 hours, during which the User can increase or reduce the amount of Tips for this trip/service. When the said time expires, the Tips will be charged in the amount specified by the User (by default or specifically for this trip/service).
3.8. User's cashless payments shall be made with an authorized payment processor or electronic money processor involved and shall be governed by rules of international payment systems, banks (including the bank that issued the Linked card), and other parties to settlements.
3.9. When indicating their details pursuant to cl. 3.2 hereof and further using the Linked Card, the User confirms and guarantees that they indicated reliable and full information on the valid bank card issued in their name; they comply with rules of international payment systems and requirements of the bank that issued the Linked Card, inter alia, in relation to the procedure of cashless payments.
3.10. The User understands and agrees that all actions performed in the Service using the mobile phone number confirmed by the User, inter alia, cashless payments with the use of the Linked Card, are deemed to be performed by the User.
3.11. If the User disagrees with the fact and/or the amount of cashless payments and has any other questions on how to use the Linked Card in the Service, they may contact Company by phone numbers specified by the Service and/or via the help desk (feedback) interface within 14 days from the date of cashless payments or any other actions or events that prompted the request.
If, following the inspection caused by such a request, Company decides to refund the amount of cashless payment, in whole or in part, the said amount shall be refunded to the bank account of the bank card the cashless payment was made with. The refund shall be made with an authorized payment processor or electronic money processor involved and governed by rules of international payment systems, banks (including the bank that issued the Linked Card), and other parties to settlements. If Company is not a party to settlements made via the Linked Card, Company can act as a body that transfers above user requests to transportation providers, dispatch offices, or any other person being a recipient of payments under the above transactions with the Linked Card.
3.12. Company reserves the right to require from User to confirm the details it specified in the Service, including the details of the Linked Card, and request supporting documents in this regard (in particular, identity documents); failure to provide these documents may qualify as the provision of unreliable information and have implications stipulated by cl. 2.5 hereof, if Company thinks fit.
3.13. The provisions on the terms and procedure of payment for passenger and baggage transportation or other services, including delivery services, specified in this Section shall not apply, when a third party pays for such transportation or other services instead of the User under a separate contract Company signed with such third party.
4. Governing law and dispute resolution
4.1. These Terms of Use of Yango arising out of or in connection with these Terms shall be governed by and construed in accordance with law of UAE, as applied in the Emirate of Dubai.
4.2. Any disputes arising out or in connection with these Terms of Use of Yango shall be decided by the competent court in DIFC courts (including Small Claims Tribunal for claims).
5. Amendments to the Terms and Regulatory Documents
5.1. This Terms and Privacy Notice may be unilaterally amended by the Company, at any time without notice to the User. User notification of the amendments introduced to the Terms of Use of Yango posted at: https://yango.com/legal/yango_termsofuse . The said amendments to the Terms shall come into effect from the date of their publication, unless otherwise specified in the relevant publication. The User bears a risk of failure to review a new version of the Terms and Regulatory Documents. Any continued use of the Service after the Terms or Regulatory Documents have been changed will qualify as the acceptance of the new version.
5.2. The User shall stop using the Service, if he or she disagrees with any amendments to these Terms Company made as prescribed by s. 5.1 hereof.
5.3. You agree that Yango’s right to terminate the Yango Plus program, or these Terms of Use, are not subject to obtaining any prior order of a court.
6. User Loyalty Program – Yango Plus
6.1. Every User participates in Yango Loyalty Program (“Yango Plus”). Yango Plus allows Users accrue bonuses on every ride through Yango (“Points”) and redeem earned Points to future rides via Yango. No additional payment will be collected from the User for participation in Yango Plus.
Yango Plus and Points are valid for 6 months starting from February 3, 2023.
6.1.1. Points earning: 10% of the actual purchase (payment) amount (rounded up to AED 1) with payment via non-cash function within Yango mobile app. The number of Points that are to be earned shalll be displayed after order completion in Yango mobile app.
Points shall not be accumulated when payment is made with redeeming Points. Also, in a purchase where the User has paid the consideration partly in actual payment and partly by utilizing Points, Points shall be earned for the part of the consideration paid by utilizing Points.
6.1.2. Points redeeming (utilizing): Payment for rides via Yango that are made via non-cash function of the mobile app. Points cannot be redeemed on toll roads and Yango service fee (if any).
Points may not be utilized under the same transaction in which they were accumulated, but rather only under a separate transaction. Points may also not be accumulated or utilized retroactively.
6.3. Information about the balance of Points accumulated by User under Yango Plus is available on all Yango mobile app.
6.4. No Cash Value or Transferability: Points do not constitute property, do not entitle a User to a vested right or interest, and have no cash value. As such, Points are not redeemable for cash or transferable or assignable for any reason. Points are not transferable (a) upon death, (b) as part of a domestic relations matter, or (c) otherwise by operation of law. The sale or transfer of Points is strictly prohibited. Points may not be sold on any secondary market, and any transfer of Points to a secondary market shall be deemed void. There shall be no carryover or transfer of Points to other User.
6.5. Right to change: Company reserves the right to change, modify, limit, amend or cancel any part of Yango Plus at any time, including rules for earning and redeeming Points. Reasonable efforts will be made to ensure the latest version of is posted here. The User after any change or variation to this section 7 or otherwise will be deemed to be an acceptance by the User to any modification or update. User is solely responsible for remaining knowledgeable of Yango Plus rules.
6.6. Yango Plus has no predetermined termination date until such time as Company decides to terminate it, at any time, with or without notice at Company’s sole discretion.
6.7. The utilization of Points under Yango Plus is subject to the proper operation of the Loyalty program’s operating and computer systems. If malfunctions occur which temporarily prevent the utilization of the Points, we will act to repair such malfunctions as soon as possible, but in any event the User will have no claims or suits against Company, its Partners and anyone on its behalf for the non-utilization of Points during the period of the malfunctions and of their repair.
6.8. Points Expiration: Points are valid for six (6) months starting from February 3, 2023. You can see how many Points are expiring soon in the mobile application. Once expired, Points cannot be used, and this will be reflected in your number of Points.
6.9. Company reserves the right to suspend or discontinue the eligibility of any person who uses, or, in the case of suspension, is suspected of using, Yango Plus in a manner inconsistent with these rules or any local laws. In addition to suspension or discontinuance of Yango Plus, Company shall have the right to take appropriate administrative and/or legal action, including criminal prosecution, as it deems necessary in its sole discretion.
7. Details of Yango
Yango GCC Electronic Transport Services LLC
08-461, The Offices 4, One Central Dubai World Trade Center, Dubai, UAE
Subject of business activity: Passenger transport service by calling, electronic media or smart applications (License No. 1064033)
e-mail: support@yango.com
website: yango.com
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Date of publication: 02.02.2023
Date of entrance into force: 02.02.2023
Previous version of the document: https://yango.com/legal/yango_termsofuse/12092022