YANGO PLUS CASHBACK LOYALTY PROGRAM TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING YANGO PLUS CASHBACK LOYALTY PROGRAM

1. GENERAL PROVISIONS

1.1. These Terms and Conditions (Terms) constitute an offer of the Operator (as defined below) to you as the User (as defined below) to participate in the Program (as defined below) in the Islamic Republic of Pakistan.

1.2. By accessing or using the Program, the User is deemed to have accepted these Terms in full and without any reservations and exceptions. If the User disagrees with any provisions of the Terms or any other agreement governing the Program to which the User is a party, the User shall not participate in the Program.

1.3. As of the date of the publication of these Terms, the only Partner is the Operator. The Operator may add to, and/or remove from, the Program any Partners at any time at the Operator’s sole discretion, subject to applicable law and these Terms. The Operator will maintain the list of the Partners and applicable earning and utilizing conditions at https://yango.com/legal/yango_plus_loyalty_pakistan/. It is the User’s responsibility to check such list before the User makes any purchase relating to the Points (as defined below).

1.4. The Operator may from time to time offer promotions and benefits to the User. By using the Program, the User consents to receive promotional e-mails, push and/or in-app notifications. The User may always unsubscribe from them using the relevant features by following the unsubscribe instructions available at https://yango.com/legal/yango_termsofuse/en/?tabs=defaultTabsGroup-dkhaxd3c_pakistan-english_dropdown .

1.5. The Program (or any part of it) may be inaccessible or limited for some time, from time to time, during which time the Terms shall still apply. The User shall not apply any technical or software-based methods to circumvent such inaccessibility or limitations. The User may get information on the inaccessibility or limitations upon request to the Operator by using the available support channels.

2. DEFINITIONS

2.1. In these Terms:

Account means the User’s account available to the User after logging in using the User’s login and password at https://plus.yango.com which is used to identify the User as the participant of the Program.

Balance means a balance of the Points available to the User as shown in the Account.

Device means an electronic device on which the User has logged in to the Account in order to make the purchase in the Service and get the Discount.

Discount means a discount granted to the User by way of applying the Points towards the purchase price of goods and/or services in the relevant Service upon the terms and conditions hereof.

Operator means YRIDE PAK (SMC-PRIVATE) LIMITED, a private limited company incorporated and existing under the laws of Pakistan, having its registered address at 14th Floor Xinhua Mall, 24-B-2, Gulberg III, Mahmood Ali Kasuri Road, Lahore, Pakistan, Registration No. 0298885. The Operator is solely responsible for determining and administering the earning, utilization, adjustment, expiry and writing-off of Points in accordance with these Program Conditions. The Operator is responsible for customer support, enquiries and complaints concerning the Program, Points, the Balance and Discounts. The Operator does not provide customer support or resolve billing disputes concerning the Subscription or Music Online Service. Program-related enquiries and complaints may be submitted through support@yango.com .

Parties means the User and the Operator collectively, and a Party means each of them.

Partner means the Operator and/or any partner participating in the Program as referred to at https://yango.com/legal/loyalty_conditions_pakistan/ .

Plus Points or Yango Points or Points means loyalty points earned and utilized by the User on the terms and conditions hereof which may be applied by the User in the Service as the Discount.

Program means Yango Plus Cashback Loyalty Program operated by the Operator in collaboration with the Partners intended to stimulate the User to make more purchases in the Service by earning and utilizing the Points upon the terms and conditions hereof.

Purchase means a purchase completed by a successful payment and made by the User in the Service in respect of goods and/or services available in that Service, which purchase shall be a basis for the Points accumulation upon the terms and conditions hereof.

Service means an electronic service provided by the Operator and/or the Partner to the User via websites and/or mobile applications allowing the Purchase and the Points earning and utilization upon the terms and conditions hereof.

Term means the term during which the Points may be earned upon the terms and conditions hereof, where such term shall expire on 15.01.2027. The Operator may extend the Term at its sole discretion.

User means a user of the Subscription who has accepted these Terms according to clause 1.2 above.

Subscription means the Subscription as such term is defined in the Yango Plus Basic Subscription Terms (YPST) available at https://yango.com/legal/uae_yango_play_conditions/. (see YPST for “Pakistan”).

3. PROGRAM

3.1. Under the Program, the Operator allows the User to earn the Points for making Purchases in the Service and utilize such Points on the terms and conditions hereof.

3.2. The Operator may refuse the access to the Program to the User for any reason with no duty to justify it decision. Subject to clause 1.2 above, the Program becomes available to the User upon login of the User to the Account. The Operator may request at its sole discretion any additional verification of the User in the form and substance satisfactory to the Operator.

3.3. The User will not be charged for joining the Program and participating in it, other than the fee for activating the Subscription payable according to the YPST.

3.4. The User shall be responsible for checking the prices of any purchase in the Service, as displayed before completing the relevant Purchase, connected with the Points’ earning and/or utilizing.

3.5. In case the Subscription has expired for the User and has not been renewed or extended by the User, the accumulated Points will be kept by the Operator in the Balance within 30 (thirty) calendar days following such expiration date (Suspension Term). No Points may be earned or utilized by the User until the date during the Suspension Term on which the User has renewed or extended the Subscription. All accumulated Points will be deleted, and the Balance cleared, in case the User has not renewed or extended the Subscription within the Suspension Term.

4. POINTS

4.1. The User earns Points by making the Purchase in the Service as further set forth at https://yango.com/legal/loyalty_conditions_pakistan.

4.2. If the User decides to utilize the accumulated Points, such Points will be utilized to obtain the Discount from the purchase price of goods and/or services purchased by the User in the Service. The accumulation of the Points under the Program is personal and will take place in one Account of the User only. Points are not accumulated in case of paying for goods and/or services in the Service using a card linked to a family account.

4.3. Any Points are non-transferable and non-convertible into cash or equivalent, including any credit voucher.

4.4. No Points may be earned by the User for the Purchase to which the Discount has been already applied.

4.5. Information about the Balance is available in the Account or Service interface.

4.6. The Points do not constitute cash money or equivalent and may not be withdrawn or exchanged. The User may use the Points solely to get the Discount.

4.7. The Points accumulated outside the Islamic Republic of Pakistan may not be used to obtain the Discount.

4.8. The Points can be accumulated and utilized only in connection with a non-cash purchase, unless otherwise set forth herein. The Points may not be utilized for a wholesale purchase.

4.9. When making a purchase in which the User has a right to utilize Points, the User may choose between making an actual payment and utilizing the Points. If the User has chosen to pay for the purchase by utilizing the Points, the maximum amount of the Points needed will be utilized and written-off from the Balance.

4.10. The Discount will be calculated for each User separately, and a purchase or Points accumulated by different Users may not be consolidated. The User alone may use the Points accumulated under the User’s name.

4.11. Points may not be accumulated or utilized retroactively.

4.12. If the User has utilized more Points than due, including by reason of a malfunction in the computer systems, due to a refusal on the part of the User’s bank to make a payment, due to attempted improper use of the Program or attempted fraud on the part of the User, the Operator will write-off the relevant Points from the Balance.

4.13. In case the User receives a refund for the goods and/or services purchased in the Service, the Balance will be adjusted accordingly based on the amount of such refund.

4.14. All records relating to the Balance change will be stored in the Account. Such records shall be the only evidence in respect of the Points earning and utilization.

4.15. The Operator may, at its sole discretion, allow the User to accumulate the Points for additional activities, and/or provide the User, if they so choose, with additional ways to utilize the Points, all in accordance with the Terms as may be updated from time to time. Any applicable conditions will be disclosed before the User completes the activity or Purchase concerned and will not apply retrospectively.

5. RIGHTS AND OBLIGATIONS OF THE USER

5.1. The User may challenge any operations with the Points within the Term and no later than 30 (thirty) calendar days following the day on which the operation has been or was supposed to be made.

5.2. The User alone is responsible for protecting the confidentiality of the Account, and shall keep the username and password confidential. The Operator shall have no liability in case the User is not compliant with the confidentiality provisions of these Terms and the YPST.

5.3. The User shall:

5.3.1. not provide the Operator with false, inaccurate, incorrect, forged or unreliable information;

5.3.2. not abuse the rights granted to the User by law and/or hereunder, act in good faith (including, but not limited to, not to take actions intended to accumulate Points without making actual purchases, and not to make purchases for purposes other than personal consumption);

5.3.3. not copy, disassemble or otherwise try to obtain the source code of the software used by Operator and/or its Partners; and

5.3.4. upon the Operator’s request, provide the Operator with the information and documents requested, no later than one (1) business day from the date of the request.

5.4. The User may unilaterally terminate its participation in the Program by cancelling the subscription of the Service via the Account or via the App Store as set forth at https://support.apple.com/en-us/HT202039, or via Google Play as set forth at https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid#zippy=.

6. RIGHTS AND OBLIGATIONS OF THE OPERATOR

6.1. The Operator may:

6.1.1. with immediate effect and no notice to the User, suspend, revoke or terminate the Program, any part of the Program and any right or benefit arising out of, or in connection with, the Program. The Operator is at no obligation to satisfy the User’s request to re-join the Program; and

6.1.2. distribute the Program to the User in stages.

6.2. The Operator will remove the User from the Program and delete the Balance after the expiration of the term being 14 (fourteen) business days following the User’s termination according to the terms of clause 5.4 above.

7. LIMITATION OF LIABILITY

7.1. THE USER ACKNOWLEDGES IN CONNECTION WITH THE PROGRAM AND ANY INFORMATION CONTAINED IN THE PROGRAM THAT: (I) THE OPERATOR DOES NOT AND SHALL NOT PROVIDE THE USER WITH ANY SERVICES OFFERED BY THE PARTNER, (II) THE USER WILL BE PROVIDED WITH SUCH SERVICES BY THE PARTNER OR RELEVANT SERVICE PROVIDER WHICH SHALL NOT BE AN EMPLOYEE OF THE OPERATOR OR ANY OF ITS AFFILIATES, (III) THE OPERATOR IS NOT A PARTY TO ANY AGREEMENT FOR THE PROVISION OF THE SERVICES WHICH MAY BE ENTERED INTO BETWEEN THE USER AND THE PAERTNER OR THE RELEVANT SERVICE PROVIDER AND (IV) SUCH INFORMATION DOES NOT CONSTITUTE AN OFFER OR SOLICITATION TO MAKE A TRANSACTION WITH ANY BUSINESS OR TO UTILIZE ANY BENEFIT OTHER THAN THE DISCOUNT.

7.2. Unless expressly provided for to the contrary herein, the Operator shall not be held liable to the User and other person for any indirect and/or consequential loss or damage (whether for loss of profit, loss of business, loss of information, loss of production and/or business, or otherwise), costs, expenses, or other claims for consequential compensation whatsoever (howsoever caused), regardless of whether or not the User could have foreseen the possibility of such loss or damage in a particular set of circumstances, and regardless whether or not the Operator acted with intent, gross negligence, negligence, or innocently, which [loss, damage etc] arise out of, or in connection with, the Terms.

7.3. If the User fails to comply with any terms and conditions of the Terms and/or applicable law, the Operator may without incurring any liability to the User and/or any person:

7.3.1. immediately, without notice, suspend or terminate the User’s access to the Program, or any part thereof, until the User has fully remedied any incompliance to the satisfaction of the Operator; and/or

7.3.2. terminate the Terms with no notice to the User with an immediate effect.

7.4. The User agrees and acknowledges that the Operator shall not be liable or otherwise responsible for any damage, losses, and expenses, which, directly or indirectly, resulted from, related to, or connected with:

7.4.1. the use of and/or inability to use the Service by any person for whatever reason or cause; and/or

7.4.2. access to the Account by a person not being the User; and/or

7.4.3. the Device; and/or

7.4.4. any services ordered in the Service and/or rendered by a Partner’s partner; and/or

7.4.5. the Partner’s and or its partner’s intentional, negligent, or innocent non-performance or improper performance of any of its duties under these Terms and/or applicable law; and/or

7.4.6. the circumstances as provided for in the Terms.

8. PERSONAL DATA

The Operator collects and processes the User’s personal data for the purpose of the Program as set forth in the privacy notice available at https://yango.com/legal/yango_privacy_notice/ (Privacy Policy).

9. AMENDMENT, RESTATEMENT AND TERMINATION

9.1. These Terms may be amended or restated by the Operator at any time by posting the relevant version of the Terms at https://yango.com/legal/yango_plus_loyalty_pakistan/. These Terms shall become effective as set forth in clause 1.2 above. If the User continues to use the Program any time after the Terms has been amended or restated, the User shall be deemed to be bound by the relevant amended or restated version of the Terms.

9.2. The Operator may terminate the Program and the Terms at its convenience any time, provided the User has been notified by the Operator in the Account at least five (5) business days before the proposed termination date.

10. GOVERNING LAW AND DISPUTE RESOLUTION

10.1. These Terms and any non-contractual obligations arising out of or in connection with the Terms shall be governed by and construed in accordance with the laws of Pakistan without regard to the conflict of law provisions.

10.2. Any dispute, difference, controversy or claim arising out of or in connection with these Terms, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be referred to and finally resolved by arbitration in accordance with the Arbitration Act, 1940. The number of arbitrators shall be one. The seat of arbitration shall be Lahore. The language to be used in the arbitration shall be English.

11. MISCELLANEOUS

11.1. Entire Agreement

These Terms, including and together with any related exhibits, schedules, attachments and appendices, and any other documents referred to therein jointly constitute the sole and entire agreement of the Parties with respect to the subject matter contained herein, and supersedes all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, regarding such subject matter.

11.2. Waiver

No waiver by any party of any of the provisions of these Terms shall be effective unless explicitly set forth in writing and signed by the party so waiving. Except as otherwise set forth in these Terms, no failure to exercise, or delay in exercising, any rights, remedy, power, or privilege arising from these Terms shall operate or be construed as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.

11.3. Severability

If any term or provision of these Terms is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of these Terms or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon a determination that any term or provision is invalid, illegal, or unenforceable, the Parties shall negotiate in good faith to modify these Terms to affect the original intent of the Parties as closely as possible in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.

11.4. Assignment

The User shall not assign, transfer, delegate, or subcontract any of its rights or obligations under these Terms without the prior written consent of the Operator. Any purported assignment or delegation in violation of this Clause 11.4 shall be null and void. No assignment or delegation shall relieve the User of any of its obligations hereunder. The Operator may at any time assign, or subcontract any or all of its rights or obligations under these Terms without the User’s prior written consent.

11.5. Successors and Assigns

These Terms are binding on and inure to the benefit of the Parties to these Terms and their respective permitted successors and permitted assigns.

11.6. No Third-Party Beneficiaries

These Terms benefit solely the Parties to these Terms and their respective permitted successors and assigns and nothing in these Terms, express or implied, confers on any other person any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

11.7. Relationship of the Parties

The relationship between the Parties is that of independent contractors. Nothing contained in these Terms shall be construed as creating any agency, partnership, franchise, business opportunity, joint venture, or other form of joint enterprise, employment or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever. No relationship of exclusivity shall be construed from these Terms.

11.8. Anti-Bribery

The Parties shall comply with applicable anti-corruption laws.

The Parties hereby acknowledge and confirm that they have adopted a policy of zero tolerance to bribery and corruption, envisaging a total ban of any corrupt practices and on any facilitation payments.

The Parties, their affiliates, employees, as well as intermediaries and representatives directly or indirectly involved in the performance of obligations of the Parties (including agents, commission agents, customs brokers and other third parties) shall not accept, pay, offer to pay and allow (authorize) the payment/acceptance of any funds or transfer of any benefits (including intangible), directly or indirectly, to/from any persons for the purpose of influencing the actions or decisions with the intention to obtain any improper advantage, including bypassing the procedure established by the laws, or pursuing other illegal purposes.

This clause constitutes representations material for the Parties. The Parties rely on these representations when entering these Terms.

Either Party may unilaterally withdraw from these Terms in case the other Party violates the obligations stipulated by this clause, by notice and without recourse to the courts. These Terms shall be terminated upon ten (10) calendar days from the date of the receipt of such notice by the Party.

If a Party suspects that any provisions of the present clause have been violated or might be violated, the Party concerned undertakes to immediately notify the other Party of its suspicions in writing.

The Parties agree that they will use the following addresses to report any violation/risk of violation of the present clause:

To notify the Operator: hotline@ethics.online

To notify the User: in the Account.

11.9. Translation

These Terms and any other documents referred to therein are made in English and may be translated into Urdu. Any such translation in the Urdu language is for informational purposes only, and in case of any discrepancies between the English version and the Urdu version, the English version shall prevail at all times and for all purposes.

11.10. Support

The User may always get in touch with the Operator for any matters relating to the Program by electronic message sent to support@yango.com . The Operator will respond within a reasonable period.

Date of publication: 29.10.2026

Effective date: 29.10.2026