Customer Support Specialist (Guatemala)
Ride-hailing
remote
We are looking for a Customer Support Specialist (text support) who will respond promptly to inquiries and assist Yango users on social media.
Yango users reach out to our support team every day, including through social media. They ask questions, report problems, and share ideas. In this role, you'll help them get the support they need and make sure their feedback reaches us so we so we can keep improving.
You will be responsible for
• Reviewing and processing user inquiries in a timely manner
• Communicating with users and drivers to understand the situation and resolve issues fairly and effectively
• Improving Yango's customer service by refining workflows and internal tools
You might be a fit if you have
• A completed university degree
• Excellent written Spanish and English
• Clear, concise communication skills
• A good understanding of social media
• The ability to manage multiple priorities and make decisions independently
• The focus and sense of responsibility to thrive in this role
• A willingness to complete intensive training
• Your own laptop or PC
It's a plus if you
• Have previous support experience • Have run a personal blog or managed a social media community before • Are eager to learn new things
• Have previous support experience • Have run a personal blog or managed a social media community before • Are eager to learn new things
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE