Support Specialist (Mauritania)
Ride-hailing
remote
We are looking for a Support Specialist to join our team in Mauritania. In this role, you will help provide timely and effective support to customers by phone, email, and chat.
You will be responsible for
• Providing timely and effective support to customers over various communication channels (phone, email, chat)
• Assisting customers with technical issues related to our products or services
• Escalating complex issues to senior support specialists or relevant departments
• Updating customer records and maintaining accurate logs of support interactions
• Collaborating with the team to ensure high-quality support and customer satisfaction
You might be a fit if you have
• Solid knowledge of computer hardware and software
• Access to a personal laptop or PC with a stable internet connection and power supply (including backup)
• The ability to work in a team and provide support to your colleagues
• An eagerness to learn and develop professional skills
• 6+ months of experience in customer support (preferred)
• Availability to work flexible shifts, including weekends and holidays
• Fluency in Arabic, French, and English
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE