French-Speaking Suppport Specialist (Guatemala)

Ride-hailing

remote

Yango Group is looking for a remote Support Specialist in Guatemala to respond to customer queries, make outbound calls, and gather customer feedback. We’re seeking a candidate who enjoys helping people, has strong problem‑solving and conflict‑management skills, and communicates confidently in Spanish and French.

You will be responsible for

• Responding to customer queries in a timely and accurate manner by phone, email, and chat • Making outbound and proactive calls to customers and partners • Sharing feature requests and effective workarounds with team members • Gathering customer feedback and sharing insights with our product, sales, and marketing teams

You might be a fit if you have

• A passion for helping and communicating with people • Good problem‑solving and conflict‑management skills • Strong written and verbal communication skills in Spanish • French proficiency at B1 or above • The ability to write quickly and accurately It’s a plus if you • Have English proficiency • Have experience in customer service DISCLAIMER* The terms of cooperation with Yango Group companies or partners may vary from those on the site. Please check with the recruiter for details. Why Yango? International Exposure: Gain valuable international frontier experience that expands your professional horizons. Collaborative Team: Join a team of like-minded professionals who share your passion and drive. Impactful Contributions: Make a meaningful impact by contributing to the improvement of urban infrastructure

Explore our benefits

Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is important
Psychological support
Available in different languages to support you when you need it most
Life and private health cover
Life and private health insurance

*different conditions apply based on hiring location and position type

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