Voice Support Specialist (Serbia)
Ride-hailing
remote
Yango Group is looking for a Voice Support Specialist to join our night-shift team in Serbia. This role involves responding to customer inquiries during the night shift, assisting with technical issues, and contributing to the improvement of support processes.
You will be responsible for
• Responding to customer inquiries by phone, email, and chat
• Making proactive outbound calls to customers and partners
• Assisting customers with technical issues related to our products and services
• Updating customer records and maintaining accurate logs of support interactions
• Collaborating with the team to improve support processes and documentation
You might be a fit if you have
• Basic knowledge of computer hardware and software
• A personal laptop or PC with stable internet and power supply (including backup)
• Fluency in Serbian and English/Russian
• The ability to work in a team and support colleagues
• A willingness to learn and develop professional skills
It’s a plus if you
• Have 6+ months of experience in customer support
Join us and become part of a dynamic team that values continuous learning and technological advancement. For more about our values, visit yango.com/career/values.
We look forward to your application!
*The terms of cooperation with companies of the Yango Group or its partners may vary from those indicated on the website. Please check with the recruiter for details.
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE