Technical Support Engineer (Peru)
Corporate operations
office
Lima
Yango Group is looking for a Technical Support Engineer to join our internal IT support team in Peru region and play a key role in ensuring smooth operations across the company. In this role, you will help resolve technical issues, improve IT processes, and contribute to a reliable and efficient workplace.
You will be responsible for
• Handling inquiries in the registration system
• Logging requests in the incident management system
• Performing initial diagnostics and classifying incoming queries
• Providing solutions to incidents and consultation requests
• Directing queries to relevant support teams based on preliminary diagnostics and categorization
• Updating requests with additional information as necessary
• Forwarding queries to partner organizations when appropriate
• Collecting feedback on service quality through centralized information systems
• Educating customers on resolving common issues independently and using centralized information systems
• Identifying new partners, providers, and IT equipment suppliers (including IT setup during new launches, sourcing providers for new locations, tracking and purchasing IT equipment, and maintaining current facilities)
• Developing technical solutions for new challenges and changing conditions in the local market
You might be a fit if you have
• Experience using query registration systems and Service Desk platforms
• Proficient computer skills
• Fluent English and Spanish
• Knowledge of modern IT technologies
• High energy, excellent communication, and strong interpersonal skills
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE