Support Specialist (Guatemala)

Ride-hailing

remote

Yango Group is looking for a remote Support Specialist in Guatemala to respond to customer queries, make outbound calls, and gather customer feedback. Apply if you enjoy helping people, have strong problem-solving and conflict-management skills, and speak Spanish and English.

Yango Group is a tech company that transforms globally sourced technologies into everyday services for local enrichment. With an unwavering commitment to innovation, we reshape and enhance leading cutting-edge technologies from around the world into seamlessly integrated daily services for diverse regions. Our mission is to bridge the gap between leading world innovations and local communities, fostering connections and enhancing everyday living experiences.

You will be responsible for

• Responding to customer queries in a timely and accurate manner by phone, email, and chat • Making outbound and proactive calls to customers and partners • Sharing feature requests and effective workarounds with team members • Gathering customer feedback and sharing insights with our product, sales, and marketing teams

You might be a fit if you have

• A passion for helping and communicating with people • Experience in customer service (preferred) • Good problem-solving and conflict-management skills • Strong written and verbal communication skills in Spanish and English • The ability to write quickly and accurately DISCLAIMER* The terms of cooperation with Yango Group companies or partners may vary from those on the site. Please check with the recruiter for details.

Explore our benefits

Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is important
Psychological support
Available in different languages to support you when you need it most
Life and private health cover
Life and private health insurance

*different conditions apply based on hiring location and position type

open roles