Voice Support Agent (Senegal)
Last mile delivery
remote
We are looking for a proactive Voice Support Agent to respond to customer queries, make outbound calls, and gather customer feedback. At our company, we embrace the values of "grow together" and "go tech", fostering an environment where innovation and collaboration drive success.
You will be responsible for
• Responding to customer queries in a timely and accurate manner by phone, email, and chat
• Making outbound/proactive calls to our customers and partners
• Sharing feature requests and effective workarounds with team members
• Gathering customer feedback and sharing it with our product, sales, and marketing teams
You might be a fit if you have
• Strong written and verbal communication skills in English and French
• A passion for helping and communicating with people
• Good problem-solving and conflict management skills
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE