Quality Control Specialist (Guatemala)
Ride-hailing
remote
We’re looking for a Quality Control Specialist to help maintain high-quality support for our ride-hailing service. You’ll review customer support interactions, provide feedback to agents, and help ensure every user feels heard and valued. This is a remote position open to candidates based in Guatemala.
You will be responsible for
• Reviewing support agent responses and evaluating their quality
• Providing feedback on reviewed cases and explaining the reasoning behind each evaluation
• Analyzing performance issues and discussing improvement areas with agents who have low quality metrics
• Preparing reports on reviewed cases and documenting any issues
• Suggesting improvements to make our support service more effective and deliver a better user experience
You might be a fit if you have
• 6+ months of experience as a Quality Control Specialist, Support Specialist, or in a similar role
B2 or higher Spanish and English
• A personal laptop or desktop computer with a stable internet connection for remote work
• The ability to work collaboratively and support teammates
• A willingness to learn and develop professionally
*DISCLAIMER The terms of cooperation with companies of the Yango group or its partners may vary from those indicated on the website; please check with the recruiter for details.
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE