• Monitoring KPIs (CTE, DR, OPH, Write-off, OSA), analyzing deviations, taking corrective measures, and ensuring compliance with standard operating procedures • Planning personnel schedules and workloads, organizing training, and filling vacancies in coordination with HR • Coordinating courier operations and logistics, minimizing delays, and optimizing delivery slots • Monitoring stock levels and write-offs, optimizing inventory and turnover, and coordinating deliveries with the distribution center (DC) • Launching new dark stores, including selecting locations, overseeing construction and costs, recruiting staff, and launching operations • Controlling costs by tracking CPO and operational expenses, identifying cost optimization opportunities, and analyzing P&L • Identifying problem areas, launching pilot optimization initiatives, and collaborating with other departments