Support Specialist (Ethiopia)
Ride-hailing
remote
We’re looking for a Support Specialist to join our team in Ethiopia. In this role, you’ll help resolve customer inquiries, manage complex cases, gather feedback, and track support interactions.
You will be responsible for
• Providing timely and effective support to customers over various communication channels, including email, phone, and chat
• Assisting with complex cases in a timely and professional manner
• Updating customer records and maintaining accurate support interaction logs
• Collaborating with the team to ensure high-quality support and customer satisfaction
You might be a fit if you have
• Strong written and verbal communication skills in Amharic and English
• A personal laptop or PC with stable internet and power supply, including backup sources
• The ability to work in a team and support colleagues
• A willingness to learn and develop professional skills
• Readiness to work night shifts on a 4-days-on/3-days-off schedule
It’d be a plus if you:
• Have 6+ months of experience in customer support
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE