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Offline Support Specialist (Côte d'Ivoire)

Ride-hailing
office
Yango Group is looking for an Offline Support Specialist to provide customer support by phone and in-person in Abidjan. In this role, you will assist users and drivers, resolve inquiries and incidents, and help improve the overall customer experience.
You will be responsible for
• Providing customer support through inbound and outbound calls, as well as in-person assistance • Assisting users and drivers with inquiries, incidents, and on-site support • Sharing feature requests and effective workarounds with team members • Gathering customer feedback and sharing it with product, sales, and marketing teams
You might be a fit if you have
• Availability to work in Abidjan • A passion for helping and communicating with people • Good problem-solving and conflict management skills • Strong communication skills in English and French • The ability to interact confidently with customers in person • Completed studies or are not currently enrolled • A laptop and stable internet connection for remote work when needed DISCLAIMER *The terms of cooperation with companies of the Yango group or its partners may vary from those indicated on the website; please check with the recruiter for details.
Explore our benefits

  • Life in balance with Yango

    We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is important

  • Psychological support

    Available in different languages to support you when you need it most

  • Life and private health cover

    Life and private health insurance
*different conditions apply based on hiring location and position type