Voice Support Specialist (Angola)
Ride-hailing
remote
Yango Group is looking for a Voice Support Specialist to join our team in Angola. In this role, you will support customers through voice and chat channels, help resolve issues, and contribute to maintaining a high level of customer satisfaction.
This is a remote position based in Angola.
You will be responsible for
• Providing timely customer support by phone and chat
• Assisting customers with technical issues related to products and services
• Escalating complex cases to senior specialists or relevant teams
• Updating customer records and maintaining accurate logs of support interactions
• Collaborating with teammates to maintain service quality and customer satisfaction
You might be a fit if you have
• Basic knowledge of computer hardware and software
• A personal laptop or PC with stable internet and power supply, including backup sources
• The ability to work in a team and support colleagues
• A willingness to learn and develop professional skills
• Preferably 3+ months of experience in customer support or call centers
• A willingness to work flexible shifts, including weekends and holidays
• Fluency in English and Portuguese
DISCLAIMER. The terms of cooperation with Yango Group companies or partners may differ from those described in the vacancy. Please check the details with the recruiter.
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE