Hub Expert (Botswana)
Ride-hailing
remote
We are looking for a Hub Expert to join our team in Botswana. In this role, you’ll help resolve inquiries, gather feedback, and deal with complex cases.
You will be responsible for
• Providing offline support at the driver hub, addressing technical and operational matters face-to-face
• Conducting training to educate drivers about the platform and best practices
• Collecting feedback from drivers to improve operations and services
• Leading onboarding and customer satisfaction efforts through follow-up calls and special projects
You might be a fit if you have
• Strong written and verbal skills in English
• A personal laptop or PC with stable internet and power supply (including backup)
• The ability to work in a team and support colleagues
• A willingness to learn and develop professional skills
• 6+ months of experience in customer support (preferred)
• A willingness to work in a hybrid structure, mostly in-office
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE