Quality Control Specialist (Guatemala)
Ride-hailing
remote
Yango Group is looking for a Quality Control Specialist to join our team in Guatemala. In this role, you will review the work of support agents, provide constructive feedback, and help improve service quality across written and voice channels.
You will be responsible for
• Reviewing the quality of responses provided by support agents across written and voice channels
• Providing detailed comments for each reviewed case and justifying scores
• Supporting agents with low quality scores by analyzing mistakes and helping improve performance
• Compiling reports based on reviewed cases and highlighting inaccuracies or inconsistencies in current procedures or guidelines
You might be a fit if you have
• Strong communication and interpersonal skills
• The ability to work in a team and support colleagues
• A willingness to learn and develop professionally
• Fluency in English and Spanish
• Your own laptop or PC with a stable internet connection and reliable power supply (including backup options)
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE