Commercial Call Center Assistant (Peru)
Ride-hailing
hybrid
Yango Group is looking for a Commercial Call Center Assistant in Lima to support the Call Center Project Manager in executing and improving outbound campaigns focused on agent performance, training, and process optimization.
You will be responsible for
• Monitoring performance of in-house and partner call centers, ensuring accurate data entry and tracking key metrics
• Supporting the execution of outbound campaigns (driver activation, trip increase, retention, and reactivation)
• Training agents and supervisors in sales techniques, objection handling, and use of scripts
• Improving and standardizing call scripts to increase conversion
• Coordinating with in-house and partner call centers to ensure quality and operational consistency
You might be a fit if you have
• Experience in similar roles within a call center, preferably in outbound commercial (sales) campaigns
• Experience training call center teams
• A strong commercial mindset focus on results
• A proactive, organized, and execution-driven approach
• Strong adaptability
• Basic Excel skills
*The terms of cooperation with Yango Group companies or partners may vary from those indicated on the website. Please check with the recruiter for details.
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE