Operations Manager (Ethiopia)
Ride-hailing
remote
We are looking for an Operations Manager to optimize processes, coordinate with cross-functional teams, and support day-to-day operations. This role requires multitasking and is suitable for candidates with 1–2 years of relevant experience.
You will be responsible for
• Managing the acquisition of couriers and building relationships with courier companies
• Developing and optimizing operational processes for courier acquisition, planning, support, fleet management, and partner relations
• Analyzing customer segments and attracting new clients to the service
• Making data-driven decisions to improve the accuracy, efficiency, safety, and optimization of warehouse and last-mile operations
• Monitoring and analyzing the key metrics of all courier companies
You might be a fit if you have
• Excellent verbal and written communication skills in English
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Proven experience in last-mile delivery and logistics express operations, customer service, support, or sales
• Strong negotiating and communication skills, including the ability to interact cross-functionally
• The ability to conduct a comprehensive analysis of services and products, identifying their strengths and weaknesses
• Experience working with large datasets and deriving actionable insights
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE