Customer Support Specialist (Peru)
Ride-hailing
remote
Yango Group is looking for a Customer Support Specialist to assist with phone calls and face-to-face interactions in Lima. In this role, you will support users and drivers, resolve inquiries, and ensure a smooth service experience. This is a fully office-based position.*
You will be responsible for
• Providing high-quality in-person support
• Assisting users and drivers with inquiries, incidents, and on-site support needs
• Handling online customer inquiries through internal systems
• Following service procedures, SLAs, and quality guidelines
You might be a fit if you have
• Previous customer service experience (in-person experience preferred)
• Strong communication and interpersonal skills
• Basic digital skills and the ability to work with internal tools
• Good problem-solving and conflict management skills
• Completed your education, or have put education on pause
• A personal laptop that can be used when working across different locations in Lima
• Availability to work fully on-site and move between offices when required
• English proficiency (preferred)
*The terms of cooperation with Yango Group companies or partners may vary from those indicated on the website. Please check with the recruiter for details.
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE