• Creating effective operational flows in courier acquisition, as well as planning, support, fleet, and partner relations management • Managing courier acquisition, engagement, and retention streams, as well as relationships with courier companies • Implementing special projects designed to improve operational metrics • Searching for and communicating with small and medium-sized businesses to promote and sell the Yango Cargo Delivery service • Analyzing operational gaps and monitoring metrics to ensure optimal warehouse and last-mile operations • Providing recommendations based on data insights and operational understanding • Performing field visits to markets and business areas to identify new growth opportunities • Presenting the service to customers online and offline • Identifying new demand streams and collaborating with internal teams to activate them