Customer Support Specialist (Venezuela)
Ride-hailing
office
Yango Group is looking for a Customer Support Specialist to provide assistance to users and drivers in Caracas. In this role, you will help resolve issues through phone calls and face-to-face communication, support operational processes, and contribute to maintaining a smooth and reliable service experience. This is an office-based role in Caracas, Venezuela.
You will be responsible for
• Providing customer support through inbound and outbound calls and face-to-face assistance
• Assisting users and drivers with inquiries, incidents, and on-site support needs
• Sharing feature requests and effective workarounds with team members
• Gathering customer feedback and sharing it with product, sales, and marketing teams
You might be a fit if you have
• A passion for helping and communicating with people
• Strong problem-solving and conflict management skills
• Strong verbal communication skills in Spanish
• Confidence interacting with customers in person
• Completed education, or education currently on pause
• A laptop that you can use in different locations and a reliable internet connection when remote work is required
It’d be a plus if you:
• Are proficient in English
*The terms of cooperation with Yango Group companies and partners may vary from those indicated on the website. Please check with the recruiter for details.
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE