Support Specialist (Qazaqstan)

Ride-hailing

remote

Yandex Qazaqstan is looking for a Support Specialist to help users and drivers in critical situations by chat and phone.

Yandex Qazaqstan is part of Yango Group, a global technology ecosystem building digital services that simplify and enhance everyday life. Operating in more than 30 countries across Europe, Africa, the Middle East, South Asia, and Latin America, we deliver solutions in ride-hailing, delivery, e-commerce, mapping, entertainment, AI, and beyond. Headquartered in Dubai, Yango Group unites advanced technological capabilities with deep local market knowledge to create products that fit naturally into people’s daily routines across diverse communities.

You will be responsible for

• Responding to user messages by chat • Making outbound calls to users and drivers • Handling complex and negative situations • Providing guidance on serious issues that arise during trips

You might be a fit if you have

• High stress tolerance and the ability to manage conflicts professionally • Fluency in Kazakh and Russian, including business correspondence • Empathy and a genuine interest in helping others • The ability to work independently and responsibly • A readiness to work in a team and learn continuously • The ability to maintain focus during repetitive tasks What we offer: • Remote work options • Fully remote onboarding and training • Piece-rate pay based on workload • Work schedule: 2/2/3, 20:00–08:00 (local time) • Official employment and job stability • Corporate training programs • Career growth opportunities (over 90% of our managers started as Support Specialists) • Supportive and skilled leadership team

Explore our benefits

Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is important
Psychological support
Available in different languages to support you when you need it most
Life and private health cover
Life and private health insurance

*different conditions apply based on hiring location and position type

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