Voice Support Specialist for Drivers (Qazaqstan)
Ride-hailing
remote
Yandex Qazaqstan is looking for a Voice Support Specialist to assist drivers, help resolve their issues, and ensure a smooth service experience.
Yandex Qazaqstan is part of Yango Group, a global technology ecosystem building digital services that simplify and enhance everyday life. Operating in more than 30 countries across Europe, Africa, the Middle East, South Asia, and Latin America, we deliver solutions in ride-hailing, delivery, e-commerce, mapping, entertainment, AI, and beyond.
Headquartered in Dubai, Yango Group unites advanced technological capabilities with deep local market knowledge to create products that fit naturally into people’s daily routines across diverse communities.
You will be responsible for
• Assisting drivers by phone and helping resolve their issues
• Handling driver inquiries by chat in an efficient and professional manner
• Working with other teams to improve service quality and internal processes
• Solving driver-related cases and providing guidance to colleagues
You might be a fit if you have
• An excellent command of Kazakh and Russian, including business correspondence skills
• The ability to express your thoughts clearly and concisely
• The ability to work with large volumes of data and handle multiple tasks simultaneously
• The ability to make independent decisions
• Confident PC skills
It will be a plus if you:
• Have experience working in a call center
What we offer:
• Remote work using your own PC
• Official employment from the first day of training
• Work schedule: 2/2/3, 22:00 – 10:00 (local time)
• Piece-rate pay with performance-based bonuses
• Opportunities for professional growth within a supportive team
• Paid training and full onboarding
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE