Support Specialist (Togo)
Ride-hailing
remote
Yango Group is a technology company that transforms global innovations into everyday services for millions of users. We work at the intersection of technology and local markets, improving daily life and urban infrastructure.
We are looking for a Support Specialist in Togo to help users and partners by ensuring clear communication and timely assistance. In this role, you will contribute to service quality and customer satisfaction as part of an international team.
You will be responsible for
• Responding to customer queries by email and chat in a timely and accurate manner
• Sharing feature requests and effective workarounds with internal teams to improve communication processes
• Collecting and communicating user feedback to product, sales, and marketing teams
You might be a fit if you have
• A genuine interest in helping and communicating with people
• Good problem-solving and conflict-management skills
• Strong written and verbal communication skills in French and English
• The ability to write quickly and accurately
• Readiness to work day or night shifts on a 5/2 schedule
It’d be a plus if you:
• Have previous support experience
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE