Support Specialist (Nepal)
Ride-hailing
remote
We are looking for a Support Specialist to join our team in Nepal. In this role, you’ll help resolve inquiries, gather feedback, deal with complex cases, and keep track of support interactions.
You will be responsible for
• Providing timely and effective support to customers in various communication channels (email, phone, chat)
• Assisting with complex cases in a timely and professional manner
• Updating customer records and maintaining accurate logs of support interactions
• Collaborating with the team to ensure high-quality support and customer satisfaction
You might be a fit if you have
• Strong written and verbal skills in Nepali and English
• A personal laptop or desktop with stable internet and power supply (including backup)
• The ability to work in a team and support your colleagues
• A willingness to learn and develop professional skills
• Availability to work flexible shifts, including weekends and holidays
It'd be a plus if you:
• Have 6+ months of experience in customer support
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE