Hub Support Specialist (Ethiopia)
Ride-hailing
remote
We are seeking a Hub Support Specialist to assist customers, resolve issues, and support service quality across our operations. In this role, you will work from the office hub and handle both remote and face-to-face interactions with customers and partners.
You will join a dynamic environment guided by Yango’s values of “go global” and “go beyond”, contributing to reliable customer interactions and continuous improvement.
You will be responsible for
• Responding to customer and partner queries in a timely and accurate manner by phone, email, and chat
• Handling face-to-face customer and partner requests at the hub office
• Making outbound and proactive calls to customers and partners
• Sharing feature requests and effective workarounds with team members
• Collecting customer feedback and sharing it with product, sales, and marketing teams
You might be a fit if you have
• Basic knowledge of customer support principles and practices
• A personal laptop
• Excellent communication and interpersonal skills
• The ability to work well in a team and adapt to a fast-paced environment
• At least 6 months of experience in customer support
• Fluency in Amharic and English
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE