We are looking for a Support Specialist to respond to customer queries by chat and collect customer feedback. This role is suitable for someone who enjoys helping people and is comfortable solving problems and managing difficult situations. This position is available to candidates based in Paraguay.
Yango Group is a tech company that adapts globally sourced technologies into everyday services for local markets. We focus on turning proven technological solutions into reliable, accessible services tailored to the needs of specific regions.
You will be responsible for
• Responding to customer inquiries across multiple channels in line with established SLAs
• Troubleshooting and resolving issues by following internal guidelines and processes
• Accurately documenting interactions and solutions in internal systems
• Contributing to continuous improvement by sharing feedback on recurring issues and knowledge gaps
You might be a fit if you have
• Enjoy helping people and communicating with customers
• Have good problem-solving and conflict-management skills
• Have strong written and verbal communication skills in Spanish and English (Intermediate or higher)
• Can write clearly, quickly, and accurately
• Have completed your education or are currently taking a break
• Have your own equipment and a stable internet connection
Why Yango?
International Exposure: Gain valuable international frontier experience that expands your professional horizons.
Collaborative Team: Join a team of like-minded professionals who share your passion and drive.
Impactful Contributions: Make a meaningful impact by contributing to the improvement of cities' infrastructure.
*The terms of cooperation with Yango Group companies or its partners may vary from those indicated on the website. Please check with the recruiter for details.
Explore our benefits
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is important
Psychological support
Available in different languages to support you when you need it most
Life and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position type