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Customer Support Specialist (Colombia)

Ride-hailing
office
Bogota
We are looking for a Customer Support Specialist to provide customer assistance through phone calls and face-to-face interactions in Bogotá. This role is suitable for someone who enjoys helping people and is confident in resolving issues and managing difficult situations. This is an on-site role based in Bogotá, Colombia. Yango Group is a tech company that adapts globally sourced technologies into everyday services for local markets. We focus on turning proven technological solutions into reliable, accessible services tailored to the needs of specific regions.
You will be responsible for
• Providing customer support by inbound and outbound calls, as well as face-to-face interactions • Assisting users with inquiries, incidents, and on-site support requests • Sharing feature requests and effective workarounds with the team • Collecting customer feedback and sharing insights with product, sales, and marketing teams
You might be a fit if you have
• Dedication to helping people and communicating with customers • Good problem-solving and conflict-management skills • A confident and clear communicate style in Spanish • Comfort interacting with customers in person • Completed your education or are currently taking a break • Your own equipment in good condition to work properly Why Yango?: International Exposure: Gain valuable international frontier experience that expands your professional horizons. Collaborative Team: Join a team of like-minded professionals who share your passion and drive. Impactful Contributions: Make a meaningful impact by contributing to the improvement of cities' infrastructure. *The terms of cooperation with Yango Group companies or its partners may vary from those indicated on the website. Please check with the recruiter for details.
Explore our benefits

  • Life in balance with Yango

    We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is important

  • Psychological support

    Available in different languages to support you when you need it most

  • Life and private health cover

    Life and private health insurance
*different conditions apply based on hiring location and position type