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Key Account Manager (Senegal)

Ride-hailing
office
Dakar
We are seeking a dynamic and experienced Key Account Manager to join our team in Senegal. You will play a key role in managing partnerships, supporting operational processes, and strengthening collaboration with key clients in a fast-paced environment.
You will be responsible for
• Managing and maintaining long-term relationships with key accounts to ensure high customer satisfaction • Developing and implementing account strategies to drive revenue growth, including identifying cross-selling and upselling opportunities • Conducting regular meetings with clients to understand their needs, collect feedback, share updates, and discuss new collaboration opportunities • Collaborating with internal teams (product, engineering, and support) to ensure timely delivery of products and services and resolve operational bottlenecks • Monitoring market trends and competitor activities to identify growth opportunities and refine account strategies • Preparing and presenting reports on account performance and market trends, highlighting key metrics, challenges, achievements, and recommendations • Searching for new partners and actively engaging with existing ones to strengthen cooperation and expand opportunities for interaction (including companies that own and aggregate taxi fleets) • Providing support to partners, including scouting and engagement on social media
You might be a fit if you have
• 3–5 years of experience in account management or a related area • A proven track record of managing key accounts and driving revenue growth • Strong negotiation and communication skills for working with senior stakeholders • Excellent knowledge of the local market—including cultural nuances and business practices—to adapt work strategies and improve client engagement • The ability to work independently and manage multiple priorities in a fast-paced environment • Fluency in French and English
Explore our benefits

  • Life in balance with Yango

    We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is important

  • Psychological support

    Available in different languages to support you when you need it most

  • Life and private health cover

    Life and private health insurance
*different conditions apply based on hiring location and position type