Customer Support Specialist (Angola/Mozambique)
General services
remote
Join our team to handle customer requests, support users by phone, email, and chat, and help maintain a high standard of service. You will assist with technical questions, escalate complex issues when needed, and work closely with internal teams to improve support processes and customer satisfaction.
You will be responsible for
• Responding to customer inquiries by phone, email, and chat
• Assisting customers with technical issues and troubleshooting
• Escalating complex cases to higher-level support teams
• Maintaining accurate records of customer interactions and resolutions
• Collaborating with internal teams to improve support processes and overall customer experience
You might be a fit if you have
• Basic knowledge of customer support principles and practices
• A personal laptop or PC with stable internet and power supply (including backup)
• Excellent communication and interpersonal skills
• The ability to work well in a team and adapt to a fast-paced environment
• 6+ months of experience in customer support
• Fluency in Portuguese and English
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE