Support Specialist (Ethiopia)
Ride-hailing
remote
We are seeking a Junior Support Specialist to assist customers, resolve issues, and support service quality across our operations. You will work in a dynamic environment guided by the values of “go global” and “go beyond”, contributing to reliable customer interactions and continuous improvement.
You will be responsible for
• Responding to customer inquiries by email, phone, and chats
• Assisting customers with technical issues and troubleshooting
• Escalating complex issues to higher-level support teams when necessary
• Maintaining accurate records of customer interactions and resolutions
• Collaborating with internal teams to improve support processes and customer satisfaction
You might be a fit if you have
• Basic knowledge of customer support principles and practices
• A personal laptop or PC with stable internet and power supply (including backup)
• Excellent communication and interpersonal skills
• The ability to work well in a team and adapt to a fast-paced environment
• 6+ months of experience in customer support
• Fluency in Amharic and English
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE