• Leading the full lifecycle of driver-partner management, from onboarding and training to performance monitoring and support • Designing and refining processes for fleet and individual driver engagement, ensuring operational efficiency • Establishing KPIs and metrics to track partner productivity, service quality, and profitability • Developing and coordinating initiatives that support active driver supply and reduce partner churn • Working with marketing, product, and customer experience teams to align operational priorities with company objectives • Building operational models adapted to regional mobility specifics and market conditions in Colombia • Maintaining effective communication channels with partner drivers to support engagement and trust • Coordinating programs that encourage driver loyalty, including incentive schemes, recognition initiatives, and training • Serving as an escalation point for complex partner issues and regulatory topics • Using analytics to identify bottlenecks, forecast partner-supply needs, and optimize resource allocation • Using performance dashboards to monitor key indicators such as trips, GMV, active drivers, recall/reactivated drivers, and partner satisfaction