Bilingual Customer Support Specialist (Guatemala)
Ride-hailing
office
Yango Group is looking for a Bilingual Customer Support Specialist to assist users, respond to queries, and share insights that improve our services. This is a fully remote role for candidates based in Guatemala.
You will be responsible for
• Responding to customer queries by social media and chats
• Providing timely and accurate information to users
• Sharing feature requests and workarounds with the team
• Gathering customer feedback and reporting it to product and business teams
• Escalating issues when needed and following internal guidelines
You might be a fit if you have
• Strong written and verbal communication skills in English and Spanish
• The ability to write quickly, clearly, and accurately
• A passion for helping customers and communicating with people
• Solid problem-solving and conflict-management skills
What we offer
• Experience working with an international team
• Supportive and collaborative work environment
• Opportunity to contribute to improving user experience across the region
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE