• Leading the management of strategic account portfolios, ensuring operational excellence and partner satisfaction • Maintaining close relationships with partners and agents through regular performance reviews, evaluations, and opportunity assessments • Monitoring key performance indicators (KPIs) and preparing analytical reports to support decision-making • Resolving critical operational and partner issues with a structured, results-oriented approach • Managing and developing operational teams to ensure alignment with strategic objectives and continuous process improvement • Acting as a liaison between internal and external teams to ensure effective coordination among Operations, Product, Marketing, and Finance • Representing the company in meetings, events, and industry forums to strengthen institutional presence and brand reputation • Designing and implementing data-driven growth and retention plans aligned with operational goals