Voice Support Specialist for Drivers (Armenia)
Ride-hailing
remote
Yerevan
Yango Group is looking for a Voice Support Specialist for Drivers to promptly handle incoming calls, work with taxi companies and drivers to resolve various situations, and improve the quality of customer service. Apply if you are fluent in Armenian and Russian and ready to work remotely.
Yandex Armenia is part of Yango Group, a global technology ecosystem building digital services that simplify and enhance everyday life. Operating in more than 30 countries across Europe, Africa, the Middle East, South Asia, and Latin America, we deliver solutions in ride-hailing, delivery, e-commerce, mapping, entertainment, AI, and beyond.
Headquartered in Dubai, Yango Group unites advanced technological capabilities with deep local market knowledge to create products that fit naturally into people’s daily routines across diverse communities.
You will be responsible for
• Promptly handling incoming calls
• Working with taxi companies and drivers to resolve various situations
• Developing processes and tools to improve the quality of Yango ride-hailing customer service
You might be a fit if you have
• Fluency in Armenian and Russian
• Experience working in support or a call center
• The ability to work with large amounts of data
• The ability to solve diverse tasks simultaneously
• The ability to work in a team
• Independence in decision-making
• A willingness to learn and discover new things
What we offer
• Official employment from the first day of training
• Distance learning
• Remote work by schedule (2/2 from 12:00 to 00:00, 2/2 from 09:00 to 21:00, 2/2 from 20:00 to 08:00, 5/2 from 19:00 to 04:00 GMT+4)
• Corporate training system
• A computer or laptop and stable internet connection are required
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE