Support Specialist (Nepal)
last_mile_delivery
remote
Yango Group is looking for a Support Specialist in Nepal to handle customer inquiries, resolve issues, and help improve support processes. You will communicate with users across multiple channels, ensuring timely and accurate assistance.
You will be responsible for
• Responding to customer inquiries by email, phone, and chat
• Assisting customers with issues related to products and services
• Escalating complex cases to senior staff or other departments
• Recording support interactions and maintaining accurate documentation
• Collaborating with internal teams to enhance customer satisfaction
• Maintaining professionalism and empathy in all communications
You might be a fit if you have
• Strong written and verbal communication skills in Nepali and English
• Excellent communication and problem-solving abilities
• Basic knowledge of computer hardware and software
• At least 1 year of experience in customer support or a related role (preferred)
• Patience and the ability to remain calm under pressure
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE