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Junior Support Specialist (Pakistan)

Ride-hailing
Remote
Yango Group is looking for a Junior Support Specialist to join our team in Pakistan. This role involves the recordkeeping, professionalism, and escalation inherent to multichannel customer service.
You will be responsible for
• Providing timely and effective multichannel (email, phone, chat) customer support • Assisting customers with technical issues related to our products or services • Escalating complex issues to Senior Support Specialists or relevant departments • Updating customer records and maintaining accurate logs of support interactions • Collaborating with the team to ensure high-quality support and customer satisfaction • Maintaining professionalism and empathy in all interactions
You might be a fit if you have
• Strong written and verbal communication skills in Urdu and English • The ability to multitask and stay efficient in a fast-paced environment • A personal laptop or PC with stable internet and power supply (including backup) • 6+ months of experience in customer support • A willingness to work flexible shifts, including weekends and holidays
Explore our benefits

  • Life in balance with Yango

    We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is important

  • Psychological support

    Available in different languages to support you when you need it most

  • Life and private health cover

    Life and private health insurance
*different conditions apply based on hiring location and position type